Waitrose レビュー 6,798

I've had fortnightly deliveries from Waitrose since before Covid lockdowns (my nearest store is too far away for in-person shopping and I'm also not very mobile these days). Very few gripes until the last two deliveries. First one, an out-of-date large quiche. I complained to Waitrose and got a refund, so not really a problem. But the recent delivery had two items which had to be consumed that day - a bit annoying. Also some grapes with no use-by date which had to be binned as they were very soft and very over-ripe! Then the final disaster - only 11 of the bottles of wine instead of the 12 ordered! Waitrose refunded the price of the wine after I sent them a photo of the two types of wines I'd ordered (?) - nothing for the rest!
But I must add a postscript that the delivery people are wonderful! Friendly and helpful and most remember me from previous deliveries. Thanks guys and gals!

I am a regular shopper with Waitrose and sometimes shop online if I can’t get into store. While I think they are very good with product availability and time slots with a good substitution system I probably won’t be using them again online as they frequently supply products on or near their sell by date.
So far I have had a whole chicken, vegetables and bread on their sell by date which is frustrating when you are shopping for the week ahead.
I haven’t taken anything back to the store as the whole reason I am shopping online is that I can’t get to the store!
If I can’t freeze a product or use it immediately I am faced with throwing it out.
I think I will go back to Sainsbury’s where I have not experienced this problem. Sorry Waitrose. Perhaps a word to your pickers - would they select that sell by date for themselves? I doubt it.

Absolutely disgusted ,with 2 of the staff in Waitrose Havant .
Every item I scanned at self service ,up until I finished and "PAID" I was watched by an assistant close by ,(less than 3ft away ) which made me feel very uncomfortable, why I ask ?
I then phoned for my taxi and on it arriving and me going through the exit the wheels locked on the trolley, another assistant then questioned me and asked did I have a receipt .
I am a 71yr old and a senior citizen , and have never felt so humiliated .

I searched the web for sellers of Black Bottle Whisky and Waitrose came up with a good price and a click and collect option. I ordered a bottle and was passed on to the basket where I was told to create an account. I went through the usual rigmarole of passwords addresses and so on but when I finally clicked on complete the order it came back with "Out of Stock"
What a waste of time!!

From encountering a rude member of staff; who kept back chatting as I tried to leave. As a single: disabled woman; I felt intimidated by this guy. To asking to speak to the manager: who was disrespected by the rude member of staff. Several times the staff was asked by management to step back and not interrupt: only for them to do so again and again. I rang customer services to complain. Utterly incoherent. No engagement. Total disinterest. Last time I set foot in Waitrose.

I brought the Rainbow Birthday Cake for my Grand niece Birthday party and it was absolutely amazing 👏 🤩 ❤️ not only was it lite and fluffy it was eaten by all of my family members. 5 stars 🌟

What has happened to Waitrose? I have always been a happy and loyal customer very satisfied with their combination of good quality product with exceptional customer service. But the management at my local WIndsor store now seem to have a very different attitude than before. Perhaps they have been told to tighten up on costs? The shop floor staff remain very helpful on the whole but the store management has become inflexible and the centralised corporate Customer Service team are unhelpful. What a shame

It's not often that I get a positive experience from big firms' customer service.
I was flabbergasted however at the speed Waitrose customer service answered my complaint.
My local Waitrose (Malvern) had unilaterally decided that fish week promotions did not apply to products already on offer, without any warning or mention anywhere. This was obviously wrong despite what the shop said. I complained though the appropriate channel (can't remember which) and two hours later my claim was vindicated and I had received a twenty pounds voucher. I wish all commercial organisations in the UK would be so efficient in dealing with complaints.

We shop regularly at Waitrose Trumpington. From our many years of experiencing many large shopping times, we have always been pleased and impressed with the various partners, whom we have been helped by, considerably. One person, who stands out, way above many, is a gentleman, who we know as Peter Muffit. What we do know, is that he last worked at a BMW Dealership. He is so genuinely obliging, helpful, and goes that extra mile to ensure that we find any product, for which we may be searching. Nothing is too much trouble. We have built up a srong relationship over the few years, to such an extent that we look out for him, and let him that we just might be looking for 'YOU'. He has a great persona, and you know that it is not pretentious, a natural desire to be of help. Please extend our immense thanks for his kindness. Miriam and Peter Gilbert.

I have for last month ordered online to be delivered to home and every time it has been excellent. I was kept informed of the delivery and the items ordered arrived in good condition, driver was very helpful and the whole experience was and is excellent.After terrible times with Sain????? this is a joy to shop with Waitrose.
The quality of their products are superb.
I highly recommend them.
Thank you Waitrose

I really like the Waitrose home delivery service, way better than shopping instore. I choose the super saver £2 delivery which is way worth it. They do listen to the notes you put against each item for how you want your shopping to be picked. The guys that tend to deliver also tend to be very patient and nice. Only issue is that Waitrose don't have as wide of a range compared to some other supermarkets like Sainsburys. Ordering from a delivery centre, I'd expect more range. But overall, still decent and worth it.

I recently visited the Tenterden store with my adult son who has autism. We didn’t pick up a basket as was just popping in to check the prices of sushi (my son adores it and as his carer I try to teach him about quality, price etc)
As we were both browsing, I was approached by a security guard. I explained to him that we didn’t have a basket as we were just looking and gestured towards my son. He did not respond but then went to approach my son, hovering around him. I then left the store before my son got upset. Before leaving I spoke to a member of staff who said I could speak to the duty manager. I was quite upset as the security guard had followed us to the customer service desk. Already feeling overwhelming intimidated, we left the store and I filled out a complaint form online. I explained what had occurred and suggested that they looked at the cctv footage as this upheld the events that occurred.
They responded by informing me that there was no cctv in the sushi/fish area and upheld the security guard’s actions.
The fact that they think it’s okay to treat anyone, yet alone somebody with autism in this way is disturbing, disrespectful and unfair. I will never shop there again!

I did an online shop & two items I paid for were missing. I got a refund quickly but I was not able to buy these two items again as it has a £40 spending cap.
Their mistake but as a customer I bare the consequences.

Very unhappy with the service I went to choose a sandwich and I was followed by security guard and the attitude of staff was disgusting

"Disappointed with Waitrose customer service. Reported an issue and got a slow, unhelpful response with basic errors. Promised resolution, but just passed buck back to branch. Multiple emails led nowhere. Not prepared to visit branch - want customer service to do their job.

1/5 stars for customer service. Still loving Waitrose products, but service needs a serious boost.

Very unhappy with my customer service experience. I purchased Duck Pate on Sunday by mistake, as it was put in the Mushroom Pate area by mistake.
The next day, I asked if it could be changed. Initially I was told that I needed a receipt, which I did not have, but explained I could show the transaction by looking at my apple pay details. She said she would have to ring the Manager, who said they can't return chilled items. I asked to speak to the manager, I explained that the pate was put in the wrong area, she said customers put items back in the wrong place, I said maybe Waitrose staff put it there, she just said no. I shop in Waitrose every week, spending in excess of £150(my wife's card) or more, yet the manager is willing to lose our custom over £3.20, arguing with me over who put the item in the wrong place. Surely the smart thing to of done, would be of to just replace the item. Instead of that, you have just annoyed a loyal customer, who will relay this experience to my friends. I though Waitrose were better than that.

I was trying to order food to be delivered for a funeral tea. I attempted to check out so many times. The message I received repeatedly was to call customer services. I did that on three separate occasions over a period of six days. They had no clue why the order couldn’t be placed. But they did manage to reiterate that if I didn’t order in time, some of my selection would not be available as it would not be far enough in advance of delivery. They said their tech dept would call back. Never did. So I gave up and went to Sainsbury’s!

Just visited my local Waitrose (Locksheath) to pick up some bread that i ordered, also needed some cocoa for cake making which I could not find,spoke to a partner who was extremely helpful and went out of his way to track the item down.I always find your staff very friendly and a big thank you to Ian and Nicol who helped me today.

Otley, helpful staff went to great lengths to find what I was looking for. High quality if a bit expensive, but you get what you pay for.

I bought a box of Waitrose Seedless Easy Peeler Mandarins today from the Salisbury store. Very disappointed to find on opening the box that one mandarin is rotten znd another is on the way. The remainder appear to be edible. I have stopped buying avocados from them - based on past experience out of every 2 avocados one has to be thrown away - and they're not cheap.
I have had cause to complain about rotting vegetables on the displays in the past.
I expect better from a store that markets itself as being at the quality end of supermarkets.