Excellent experience with Whisky Situation. I’ve been purchasing from them for the last 2 years and everything has been great. They have bottles that I cannot get in the States and they offer them a... もっと見る
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Whiskey exchange, what a company. I am a collector of Jack Daniels and the hard to find bottles (JD Halo) are very limited and hard to find. There are big companies out there, all of which let me down... もっと見る
Great service from Carlos, ordered a very special bottle of JD for a gift, very happy husband when it arrived, highly recommend Looking forward to visiting the bar soon Thank you whisky situations... もっと見る
Quite simply, I have ordered whiskys that I will not ever get from anywhere else. It's a concierge service and personalised service.
企業情報
当該企業による記述
Aberdeen based Retailer & Whisky Bar in the city centre. Worldwide shipping with more than 2300 whiskies on the website. Champagne, Wine, Rum, Brandy & Tequila available also. Focus on rare, unique, hard to obtain & single cask bottlings with collaboration at heart. Whisky Situation collaborates with distilleries, independent bottlers, bars and venues. No automation. No machines. Just humans that care about drinking less but drinking better. Whisky Festival coming in October 2025
連絡先
4.6
優良
146件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Favourite Bar in Aberdeen
Great company and chat.
Knowledgeable & attentive staff
High quality whisky, cocktails, beer & cigars at reasonable prices
Thanks to all
2026年5月25日
Would recommend Carlos and his team to…
Would recommend Carlos and his team to anybody if you’re looking for that special occasion or just a great bottle at a great price
2026年5月9日
Whiskysituation always deliver
Whiskysituation always deliver. They have a great selection and fair pricing. Also, Carlos is a rare character always wanting to chat and keep customers happy!!
2026年5月7日
Trustworthy whiskey shop
Found a difficult to find whiskey for a decent price. Carlos was spectacular to talk to and work with. Give these guys a try. They were very good to me.
2026年5月13日
自発的なレビュー
Don’t trust this seller
My bottle hasn’t been sent more than 2 weeks after paying for it and I have emailed the seller and had no response. I have asked for a refund but had no response too.
2026年5月12日
自発的なレビュー
Whisky Situation からの回答
Good Evening Tomasz,
We sent an email to you with a notice of this being out of stock and a free upgrade to a 17 YO Caol Ila G&M Connoisseurs Choice. I sent you another email today after we received a response simply asking for a refund. This has been processed at your request and takes 2-3 days to hit people's accounts again.
We are sorry that this has not been either in time for what you need or how ever either we have let you down enough for you to leave a 1 star review. I had hoped a free upgrade would do the trick to assist you.
Sincerely,
Carlos Yabrudy
Managing Director
My bottle hasn’t arrived one week after…
My bottle hasn’t arrived one week after paying for it and I have emailed you and the seller and had no response. Not a good service for a first time buyer. I have asked you for a refund but had no acknowledgments. Shocking!
2026年4月27日
Whisky Situation からの回答
Hi Stuart,
This was dispatched the next day after your order with the tracking number for Royal Mail on this one. Sometimes mailing companies let us down and the very few times, for some reason it always hits people hard. It sucks! I wish you would have called before leaving this as we are always happy to help out. I spoke with you on the phone to give you the info also after this review. Hopefully after having given you the evidence and the whisky arriving with you on the 5th is sufficient to hopefully at least upgrade us to a 2 stars out of 5 :(
Royal Mail 24 and 48 used to mean exactly that but now it seems 24 = 38 and 48 = 72 or 96 even. Anyway RM rant aside, we are always delighted to serve you and help you whenever you need something and if it is urgent we can always upgrade things to a Special Delivery for a few pounds more.
Sincerely
Carlos Yabrudy
Managing Director
Absolutely terrible company
Absolutely terrible company. Do not buy from this company.
Ordered over a month ago and experienced extremely poor communication. After chasing multiple times, I finally got one reply saying stock would arrive at the end of April. I followed up again after that—and got completely ignored.
In the end, I had to go through my credit card company to get a refund. This shouldn’t be necessary for a simple order. Very disappointing service and lack of reliability. I would not recommend.
2026年4月5日
自発的なレビュー
Whisky Situation からの回答
Good Evening Eun.
We are sorry about this. We created the listing and at the base of this it states that the Springbank arrives with us at the end of April. The bottle is with us at the store however within the last 2 days we have been closed for the Spirit of Speyside Festival.
We note an email sent to you explaining this delivery timeframe. We are really sorry to have let you down and it is not how we operate.
We are always available to telephone directly which is the best way of getting to us as we receive a very large volume of messages and emails for all kinds of things and do our utmost to respond as quickly as possible.
We hope we can serve you in the future to show you what our service levels are like. This for us is horrific for us to know that someone is out there that is not happy with us. These are the times that we remember and sit with us from here on out. If you are ever in Aberdeen, we have a single cask Springbank dram on the house waiting for you on the house.
Sincerely
Carlos Yabrudy
Managing Director
Whisky Situation
Fantastic customer service.
Fantastic customer service - Carlos is a real star with a passion for what he does which extends to every aspect of his business. I honestly won't buy from anywhere else after just one purchase! Can't recommend this company enough.
2026年3月7日
Knowledgeable and friendly staff ...
Knowledgeable and friendly staff made it easy for me to discuss options and make decisions on which Whisky's to purchase.
2026年3月31日
Happy with my experience
Delivery took a wee while, but dispach date was clearly stated in the description. Need to read it all to the very bottom, what I obviously did not. Prompt email replies, so 5* for customer service well earned.
2026年3月25日
Ordering is easy
Ordering is easy, and the package is shipped within a decent time time window. The package was carefully packed.
2026年3月5日
5 star service
5 star service. Ordered a bottle that turned out not to be in stock. They messaged me to suggest alternatives and were very apologetic and helpful and even offered a discount on a slightly higher priced item.
2026年2月5日
Perfect service from start to finish
Perfect service from start to finish. I had a small hiccup which was rectified immediately, and made sure my delivery was prompt and exactly when I needed it
2026年2月20日
自発的なレビュー
Customer service went above and beyond
Customer service went above and beyond. Super fast delivery too and keen prices. Highly recommended.
2026年2月11日
Whisky Situation Online Experience
Carlos again gave me a great deal on a bottle I had been wanting. Easy order, payment and quick shipment when it’s convenient for me. Very happy!
2026年2月16日
No complaints 👌 from me.
2026年1月26日
GTS Brown Bourbon!
Really pleased with my experience of shopping with the whisky situation. I purchased a bourbon whisky called JTS Brown, I first came across it years ago in the Paul Newman film the hustler and have wanted to try it for about 15 years and have searched high and low and asked numerous friends that have gone to the USA to pick me one up if they saw it and but they never did, I also saw it a year or two ago on a website in Germany or Switzerland but it was like £180 with the postage, so I can’t tell you how happy I’am with whisky situation who ended my 15 year quest to find a bottle of JTS Brown. One last thing the managing director or whatever he was called me on the day of delivery and also sent WhatsApp messages, I messaged back but he didn’t respond so I have no idea/clue as to what he wanted.
2026年1月28日
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