Williamsmotor Company レビュー 

Will was very helpful when sorting my new car. Nothing was too much trouble, recommendations family and friend

A**** from me great work

Great service in sorting my car through the finance company. And delivered to my door. Keep up the great work

Great team of guys thanks for my new car

One star is one too many for this company! They sold me a faulty car with no V5 and no service history.
They refuse to allow me to reject and return for refund despite 2 bits of legal legislation saying they should. I have since read other reviews saying exactly the same! How are they still trading??I’ve reported them to Trading Standards for all the good it will do. I still have the car with one MAJOR and 2 smaller faults. Oh and I should also mention the worn and perished tyres it came to me with. What a shambles - they should be ashamed

Car broke down with failed starter whilst under warranty - starter is specifically covered under the warranty. Rang for advice - seemed too good to be true, so emailed the address at the head of the warranty document stating my understanding of what I'd been told, a couple of days later re-emailed saying what I proposd to do. No reply either time. Submitted bill - "repair was not authorised, and anyway should have used the specific after-sales department email". So be warned - dont contact the address at the head of the warranty document and expect any reply or help.

I purchased a car from Williams Motor Company, Crewe in February 2025, and it has been a nightmare ever since. The car has broken down multiple times, including going into limp mode twice, leaving me without transport for over two weeks on one occasion.

When I contacted the dealership, they were rude, dismissive, and refused to inspect or repair the car, telling me I had “no right to reject it” — which is completely false under UK consumer law. They asked me to get it repaired elsewhere and promised to reimburse the cost — but once I sent the invoices, they backtracked and refused to pay.

I left a truthful 1-star review to warn others — and only then did they call me, saying they would only reimburse me if I removed the negative review. That’s not just unethical, it’s coercive and unprofessional.

This has been an incredibly stressful and costly experience. I wouldn’t recommend this dealership to anyone. Be extremely careful — and know your rights, because they clearly hope you don’t.

Bought a car via a broker from this dealership.

No real issue with the staff as they were relatively helpful. I had the car delivered which hadn't been valeted, basic service and a number of faults on the car, although i accepted the risk due to the nature of the sale, I did expect the basics done well. Car is driveable although more money needs spent to get it up to scratch - not the state I'd have sold it in as a professional dealership personally. Delivery cost was falsley advertised too.

Overall, in my experience the service is lazy. You pay for what you get with this dealership. Not a terrible experience, but not a place I'd buy a car from again.

If I could rate below 1 I would! Collected my car 27/5. Drove home for 2hrs, the 3rd hour my engine light came on. (All seemed well when me and my husband test drive roughly 0.5 mile down the road at the time of collection may I add) Asked what had been repaired during the very recent mot the week before, "I don't know, I'm just here to hand the vehicle over". No log book, no service history papers either which seemed abit odd but thought nothing of it.
Rang the dealership when I noticed the engine light on.. You'll have to speak to our aftersales team - Spoke to the said dept, may as well of been talking to a chocolate teapot for all the use they were. Instructed me to get diagnostics done and send them via email. I did as they asked, wasn't good enough. They wanted a detailed written report on paper, along with parts that need ordering and a estimated cost for repair. The garage I took it to said they won't take the job on, it's too big. I shouldn't be doing any of your aftersales teams leg work after you guys sending me away with a car not fit for purpose.

I had an independent inspection done on my car today, the main concerns and findings were : - A turbo leak, diesel not igniting properly, clutch/gearbox overheating and needs to be replaced, all 4 glow plugs gone. He refused to even test drive it to listen to the noise because he deemed it too dangerous. The engine management light was also turned off just before I collected it according to the mileage. I've driven it 120 miles and that was returning home after collecting the car. It put my life at risk and could've burst into flames on the motorway with my 2 children in the car with me. I used the car for 3hrs and its been sat outside my house for the last 10 days and now I'm without a car for the foreseeable.

These guys are absolutely terrible to deal with & incompetent. I spent 4 days going back and forth with emails and phone calls in tears because you sold me a dream which turned out to be an absolute death trap and no - one was willing to help. Needless to say the car is getting returned and ill never deal with these cowboys again.

Buying the car was a seamless experience the salesman was polite and answered my questions, but afterwards my emails were never replied too in the end I had to ring.
We bought online and had it delivered which was fine
But the prep on the car was not good the headlights were fogged over and it needs good t cut or clay bar as the paint work is rough
On inspection by my mechanic he noted that the cambelt and water pump had not been done 63 k miles and the Aircon was empty there is also a problem with the parking sensors
It had a oil and filter change but I assumed it would have the cambelt done at this time as it was over 20k overdue especially as it came with a three month warranty and it would save them a lot of trouble especially if it had gone within the 3 months .
We decided to have both issues done as we thought the cambelt was a safety issue
But on contacting them they kept insisting this was a void warranty issue as we had the work done prior to contacting them ( which was actually not the case we spoke to Natalia twice but gave up as she just couldn't get what we were trying to say
In my opinion as stated to them we think that the cambelt should have been done in the service prior to delivery or at least brought to our attention that it hadn't been done and as for the Aircon that was completely empty and I'm afraid I do not believe them when they say both were checked prior to delivery
As stated when I bought the car that all works would be done that needed to be done but this clearly was not the case
I have the old water pump and cambelt and would include photos if l know how.

Avoid the company at all cost. BROKE AND ILLEGAL CAR SOLD. Picked up a bmw 1 series after waiting almost a week for a service' which turned out to just be an oil change. After driving off the plot, within 30 minutes got a warning light on the dash, took it to my mechanic for a diagnostic test to find it had 16 faults on it one of which was a swirl flap code, which I was told can cost over 500 to fix. Warranty with these people only covers around 150-200 if that. I went away on Saturday so was unable to sort anything. When trying to give the car back, a picture of the faults shown on the diagnostic test was not enough, they wanted a full report from my mechanic and it was then when I was getting day insurance for the car to take to the garage I realised the number plates DID NOT MATCH. anyone knows that this makes the car completely road ILLEGAL. As some who relies on their licence for work this could have been much worse if I hadn't noticed and drove to the airport in it Saturday as planned. Still in the process of giving the car back despite being within the 30 day cooling off period and giving them the report they have asked for as well as them selling me a car with the wrong plates. Do not bother, it is not worth the time or stress.

I bought an A class Mercedes last week, this is my second car from this company. I have to say the first car was trouble free for nearly 3 years, so I returned for this newer one.

Customer service was very good. Regular updates and when the vehicle check revealed a fault they did not skimp and instead of changing a bulb and fudging it they replaced the whole headlamp unit. I also ended up with 4 brand new tyres and the alloy wheels had been buffered and made to look new, never expected that. Because of a week’s delay I was also given additional free extended warranty cover.

No complaints from me at all and I am very likely to be back in a couple of years for my third car from them.

Mike S

My experience with this company was extremely negative. After purchasing a car in March, it broke down with the engine light illuminating within an hour of collection. Despite being under warranty, a local garage refused to work on it. The dealership then instructed me to mislead another garage about the warranty, which I declined. After returning the car, it supposedly was fixed by Friday, but broke down again with the same issue on my way home. Following this, the dealership persuaded me to allow a final repair and delivery, but the car broke down on them again. Consequently, I rejected the vehicle under the Consumer Rights Act 2015 due to it being unfit for purpose. The subsequent unwinding process, coordinated with Zuto, was fraught with issues. The dealership initially resisted the unwind and then took six weeks to issue the refund, during which time my calls were often ignored or abruptly ended. Emails also went unanswered. Shockingly, while I was still the registered keeper, they relisted the white Mercedes A200 (YF66SKX) for sale, and it remains listed. I strongly advise avoiding this company to prevent significant distress and frustration.

I had no intentions of leaving a review as I never actually collected the vehicle however due to the absolute headache I have had trying to cancel this sale felt it was necessary.

I purchased a Fiat 500 from Williams on Wednesday 19th of March through Zuto, and paid my deposit over the phone that day. The vehicle showed as having no MOT online and I advised the sales person I spoke with that I would expect this to be carried out, and that advisories were to be fixed before collection. This was agreed to on the call.

On Monday 24th March I received a call from Angela to say the car would be ready to collect on Tuesday morning. I explained that as I was travelling 5 hours by train to collect the car I would book my train for collection Thursday afternoon. At this point the car still had no valid MOT showing. On Tuesday morning I spoke with Zuto and explained my concerns regarding no MOT and was told the car had been MOT’d and everything was fine. I kept checking numerous times throughout Tuesday and Wednesday and the MOT was not actually carried out until almost close of business on Wednesday and had in fact failed. On speaking with the dealership at 5pm, I explained I wasn’t happy as I had been lied to regarding the MOT status and that I would not be collecting the vehicle the following day. At this point I was told by Angela they hadn’t lied it was in fact “human error” and they would offer me a free 18 month warranty on the car, which I declined.

After serious consideration and reading previous reviews online, I decided not to go ahead with the sale and cancelled the agreement under the 14 day cooling off period. I emailed Williams on the 27th of March to advise of this and did not receive even as much as an acknowledgment back.

Not only did I lose out on a non-refundable train fare and an admin fee for cancellation of the insurance I purchased but I also had to do a chargeback with my bank for the deposit I paid, and have only now managed to finally close the finance agreement today after 6 weeks, on the 1st May. It took numerous calls and emails to both Zuto and the finance company and has resulted in a defaulted payment on my credit file which will be sorted but can take another 4 weeks. Thankfully the finance company were fantastic and upheld my complaint or this could have went on for many more weeks.

I cannot comment on the car itself as I never collected it, however part of the reason I did cancel was a common theme that runs through all the reviews online is the lack of aftercare should you experience an issue after purchase. My advice is do not buy from Williams online or over the phone as if you do decide to cancel whilst in the cooling off period you will experience weeks of hassle trying to sort everything out.

where to start with this.. i rang up on a Saturday afternoon asking about a VW Touareg and was told its still available and i could go and view it on the Sunday. we drove up, about 1hr30 to be met by a sales bloke called Richard who didn't know his left hand from his right!! i told him we were here to view the Touareg and he was clueless on where the car even was, and wasn't even apologetic with the fact we booked to view and driven miles to come and view it! however, of my own back i decided to go around the corner to their other showroom where i met Andy who was great! he had an idea where the car might be so we took a chance and drove there and did actually see the car.

i was unable to test drive the car but Andy did say i could reserve the car and if the car didn't drive as it should i could have m deposit back so i took his offer up and paid the deposit.

2 weeks later the car was now ready for collection so i drive back up, only to deal with Richard again! took the car for a drive, drove great but the blowers wouldn't work.. i mentioned this to Richard and we agreed i could still take the car and get it repaired at a local VAT registered garage and they would cover the cost.

paperwork signed, car taxed for a year off i go.. but when i got back in the car the airbag light was on! I'd seen this had been an issue with previous MOTs so again, i got Richard out and he said when i take it in to get the blowers looked at, get them to look at this and they would cover the cost.. so i did.

about 1hr10 into my drive home, so I'm almost home the car starts jumping in and out of gear(auto gearbox) i pulled up to explain to my wife who was following about the issue and said im going to crawl it home and deal with the matter then but it was then stuck in park and wouldn't move!

i rang Richard firstly who genuinely couldn't care less!! no apology, no offer to help or to even arrange recovery for me, nothing! my priority was to get back and i had limited phone signal but luckily i was in an SOS lay bay so i used that phone.

i got recovered home with pictures, AA print outs etc. i rang the garage and they just said take it garage, send us a quote and they'll cover the bill! to which i said its a 3ton auto car which is stuck in park! it will need to be recovered! however, i did get a mechanic to come out to the car and he couldn't even communicate to the gearbox so at this point i said that's enough and rejected the car!

rang them up again, again, no apology or nothing and was now told its at my costs to get the car back! no offer to even help. so i paid to get the car trailed back up to them and they made me wait the full 14 days to issue my refund!! i was calm though out and even explained i needed a car as I'm now having to car share with my wife(as well as getting 2 kids to school etc) and it wasn't practical but still, my emails got ignored!

i did get the money back for the car however, i did lose out on 1 months tax, £60 worth of fuel i put in as soon as i left the garage and the cost to get recovered back to them so all in about £300 out of pocket!

what a painful experience! I'm not one to normally read or even write reviews but i wish I'd read up on these before hand as it doesn't seem like I'm the first to have this issue with this company! i wouldn't wish it on anybody so I'd avoid these at all costs!!

Avoid this company. Sold my 18 year old son a car that was not even roadworthy had to take it to a local garage as it didn’t drive well. Was told it’s not safe to be on the road. Had to payee to get it towed to Crewe then they had the car for 2 weeks before refund was issued. Checked this company out on line since we had issues and I think the reviews speak for themselves. Avoid at all cost. Nightmare from start to Finnish no communication between after sales and whoever does the e mails save yourself the stress go to a garage with good reviews

This is my 3rd car from WMC there service is great and even offer to deliver the car to me which is perfect when I live in Bristol. Can’t fault them

I would recommend Williams motor company 100%. Very quick service from this company Andy and Richard are very easy to get on with very professional as well it was very nice going with this company for my car

We bought a ford fiesta for our son in March 2025 from Williams. The car was exactly as advertised, very well prepared and delivered to us with out any fuss. We spoke with a number of the team whilst organising purchase and delivery and all were caring and helpful. This is a great business and we would recommend dealing with them.

I found the car I wanted took it for a test drive and decided to buy it. I found that there was no rush or pushing to buy , the whole experience was very friendly and relaxed. Very happy with my purchase