**PLEASE BE AWARE BEFORE ORDERING** I have not placed an order directly with this website, but I am leaving this review because the website of the company I DID order from now redirects he... もっと見る
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The hardwood patio doors supplied to us were oversized. We eventually negotiated a partial refund to pay a carpenter to plain down the doors. Equally disappointed with the multi point locking system... もっと見る
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Ordered 5 Worcester prefinished oak doors from Shawfield Doors, Glasgow on 12th February 2021. Delivered to us direct from XL Joinery via their carriers, Gee's Haulage of Wakefield today - 18th F... もっと見る
企業が回答しました
We are extremely pleased with the nine new internal hardwood doors, some part glazed, some solid wood. The delivery was in two parts as the glazed ones were delayed, but we were kept well informed of... もっと見る
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企業情報
XL Joinery について
さまざまな外部ソースから提供された情報
The XL Difference
XL means quality. We are one of the leading manufacturers and suppliers of doors and associated joinery products. We specialise in timber and oak doors. Having been in the industry for over a quarter of a century, we have been benchmarking the industry standards for quality and excellence and setting a visionary for all to follow.
Sustainability
We care about the world we live in as much as you. Sustainability is at the heart of everything we do. We want to be accountable and responsible and we wouldn’t want to exist without sourcing our timber from carefully managed forests. We ensure that for every tree we use, one is planted in its place. We are also committed to offsetting all of our greenhouse gas emissions through ambitious projects.
Internal Doors
We have one of the largest ranges of internal doors available in the UK and we are the originators of many of the designs that you will find in the market place. With over 400 interior door styles to choose from, the only problem you may have is deciding which one is best for you, but we are on hand to help you with that too! From oak to walnut, traditional to modern doors, glazed or unglazed, double doors or gliding doors, we have something for everyone. No matter what you choose, our doors will bring your property to life.
External Doors
Our external door collection consists of front doors, french doors and gates. We have different styles of front doors to suit any property and personality. Our front doors are available in composite, hardwood, oak, pine and tricoya wood.
Made-To-Measure Doors
If you love our doors but can’t find the size you are looking for to fit your space, no worries, we can make that for you!
The XL Service
We know that doors aren’t an everyday purchase and so we have a UK call centre full of trained external and internal door experts, ready and waiting to help you to choose the perfect door. We offer an honest service and servicing all of our customers quickly and effectively is our priority. Whether you just need help to choose what to buy or you need help finishing or installing your door, we are on hand to help. We are open to call from 9am until 5pm, Monday to Friday and you can email us at anytime of day.
Door Reviews
Don’t just take it from us. See what real homeowners, carpenters and joiners have to say about us. Good or bad, we’d love to hear. We truly believe that reviews are a platform for everybody to help each other. You can share your experiences to help other customers; and we can see where we can make improvements, so that we can continue to provide you with the best possible door solutions and services.
Where To Buy?
Our stunning collection can be found in a number of leading timber merchants, builders merchants, door retailers and online stores. If you need help finding your nearest one, head to our website for more information.
Availability
You want it? We’ve got it. We have a huge warehouse that is 140,000sq/ft in size. That’s almost 2 and a half football pitches, stacked high, full of doors!
Delivery
Our delivery is as flexible as you need it to be. You can pick up your doors from your local builders merchant or you can have them delivered direct to your home or site. All you need to do is let your retailer know when you order your doors and they will pass the message on to us. Doors are generally delivered on a 3 day service but we can also deliver to you next day should you require. We will keep you loop of the delivery of your doors via our text messaging service.
We Care
If you haven’t realised it yet, we want you to know that we care. We care about all of our customers and we want you to be happy with the doors and the service that we provide. We want you to be able to pass on the XL legacy to your friends and family and feel proud to have XL Joinery doors elevate your property.
連絡先
Holden Ing Way, Birstall, WF17 9AD, Batley, 英国
- 01924350500
- enquiries@xljoinery.co.uk
- www.xljoinery.co.uk
3.3
まあまあ
606件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
You have sent me an email saying my…
You have sent me an email saying my doors have been delivered.
My doors have NOT been delivered. You had an incorrect address on your system for me, which you admitted on the phone to me and you were supposed to get back to me after speaking to Wickes. I’ve not heard off you.
Wickes have the correct address on their system for my order and are looking into this case as to what has gone wrong with the supplier side.
2024年3月13日
自発的なレビュー
XL Joinery からの回答
Hi Clare,
Apologies for the delay in getting back to you, we have have been looking in to your order and delivery.
We have tried hard but unfortunately we are unable to trace the issues you seem to have been facing. Our paper trail shows that the correct address has been used across all businesses involved in the fulfilment of your doors.
We were unable to deliver the first time round because no one answered the phone and no one was home. We have a proof of delivery for a successful delivery the second time round.
We hope that despite any delivery issues, you like our doors.
If there is still confusion or you would like to add anything further please get in touch with us via customerservices@xljoinery.co.uk.
Best wishes
XL
xljoinery.co.uk
Second time I’ve used this supplier
Second time I’ve purchased doors from XL Doors, and both experiences have been very positive. Excellent price, top quality doors and delivered within 6 days of order being placed.
Cannot speak highly enough about the service and products, and would be happy to recommend to family and friends.
2024年3月6日
自発的なレビュー
XL Joinery からの回答
Hi Mark,
Thank you for taking the time out to leave us a review.
It's great to hear that you are a returning customer, which is a credit to the quality of doors and the team. Your kind words are much appreciated and will be passed on to everyone.
Please don't hesitate to get in contact with us for anything else you may need.
Have a great day.
XL
xljoinery.co.uk
Doors were described as solid oak
Doors were described as solid oak. Had a tiny bit of oak inside. The rest were mdf. Not good. I also had to chase my order as they seemed to have forgotten to send it out to me.
2024年3月11日
自発的なレビュー
XL Joinery からの回答
Hi Emma,
Thank you for taking the time to leave us a review and we are sorry to hear that you had to chase your order. We will speak with the relevant department with regards to your concern.
With regards to our doors however, this might be one worth taking up with the retailer that you purchased the doors from, as the oak doors on our website are not described as solid oak.
Door manufacturers, in general, don't supply solid oak doors because they are partial to warping and failing easily in the event that any moisture gets in the wood. Engineered oak doors are therefore a better solution, and the industry standard for doors, provided by all suppliers.
I hope this helps but please don't hesitate to reach out to your retailer if you have any further queries.
Have a great day.
XL
xljoinery.co.uk
INTERNAL OAK SUFFOLK PATTERN 10 WITH CLEAR ETCHED GLASS 2040X926X40MMhe order procedure was very good and…
The order procedure was very good and the delivery company were first class. However the doors arrived and when inspected had slight damage to the edge of one door which looked like it had been caused by a retaining strap. This does not matter as I am cutting the damaged edge. There was also what looked like glue on several places on the glass which necessitated removing the protective film on the glass to carefully remove these marks. The doors should never have passed post inspection with these marks on the glass. I was not happy with the condition of the doors as delivered but overall after completing the cleaning work, the doors are of good quality. Jim Falconer
2024年3月1日
自発的なレビュー
Good service, average product
Good service. However the doors I ordered were a little rough. Shaker white glass primed.
2024年2月20日
自発的なレビュー
XL Joinery からの回答
Hello,
Thank you for your review.
We are pleased to hear that you had good service from us. The message will be shared around the team.
Our white primed doors are supplied double coated, ready to be sanded, before finishing. Without anymore information on the roughness, we are unable to comment further.
Have a great day.
XL
xljoinery.co.uk
Our doors arrived on time and in…
Our doors arrived on time and in excellent condition. They look great!
2024年3月1日
自発的なレビュー
XL Joinery からの回答
Hi,
Thank you for taking the time to leave us a review.
We are so pleased that you like our doors and we hope that we can assist you in the future.
Have a great day.
XL
xljoinery.co.uk
The door we ordered is good quality a…
The door we ordered is good quality a the delivery went really smooth. We are happy returning customers.
2024年3月12日
自発的なレビュー
XL Joinery からの回答
Hello,
It's great to hear that you are a returning customer and thank you for continuing to choose our doors.
We would also like to thank you for leaving us a positive review and we hope to be of assistance to you in the future again.
Have a great day.
XL
xljoinery.co.uk
Beautiful doors and good service
Very happy with the doors. They're solid wood and look beautiful. I've received lots of positive comments from visitors. Delivery was a day late later than booked due to traffic problems but the driver went out of his way to deliver first thing next day as I'd booked a carpenter for that day and had nowhere to store them. I found the whole experience very positive.
2024年2月15日
自発的なレビュー
XL Joinery からの回答
Good Morning,
We are pleased to hear that you like our doors and that you were happy with the service of the driver. We will certainly pass on your kind comments to all involved.
Have a great day.
XL
xljoinery.co.uk
No problems at all
No problems at all. Fast delivery and a nice man who helped me check the doors were fine after such a long journey as I am on the south coast. Thoroughly recommend.
2024年1月17日
自発的なレビュー
XL Joinery からの回答
Good Morning Lisa,
We appreciate you taking the time to share such brilliant feedback. It is great to hear that you were happy with the delivery driver. Our drivers sometimes go that extra mile to ensure you are fully assisted and so we are pleased to hear that this was your experience.
We will be sure to pass on your kind words to all involved.
Have a great day.
XL
xljoinery.co.uk
Excellent service right from the point…
Excellent service right from the point of order.
2024年3月1日
自発的なレビュー
XL Joinery からの回答
Good Morning David,
We can't thank you enough for your fantastic review, it is so great to hear that you had such a wonderful experience with us.
Have a great day!
XL
xljoinery.co.uk
Take posted replies at face value only
Take posted replies at face value only. Wrote review on 22 Feb regarding unsatisfactory customer service on the purchase of 11 doors. Xl joinery replied on 28th said they were looking into and would reply by the end of the week. 8 Mar ( over a week later) and nothing heard… sadly this reinforces their poor service and lack value of their customers, appear to be posting a reply to recover face but no action seen. Three weeks on- no reply from XL Joinery or retailer.
2024年2月22日
自発的なレビュー
XL Joinery からの回答
Hi Lesley,
We are sorry to hear that you are still experiencing issues.
Our after sales team has tried to assist you as best as possible and advised your stockist, our customer, accordingly and in a timely manner, so we hope this issue is resolved now. They will have the resolution to your dispute. If this has not been communicated, please contact them as soon as possible.
Best regards
XL
xljoinery.co.uk
Quick delivery
Quick delivery, very pleasant driver. Suffolk door exactly matches existing doors. Perfect.
2024年3月1日
自発的なレビュー
XL Joinery からの回答
Good morning Irene,
Thank you for taking the time out to leave us a review.
It's a pleasure to hear that you are happy with our doors and service. We hope that you are enjoying them very much and we hope to be of assistance in the future.
Have a great day.
XL
xljoinery.co.uk
Good quality doors and ironmongery
Doors well described on the web site. 8 doors delivered as specified and on time. Quality of doors (Pattern 10, primed) is good and our carpenter was happy to trim and fit. Ironmongery (Bakewell Handle Pack) is good quality. Very happy.
2024年2月5日
自発的なレビュー
XL Joinery からの回答
Good afternoon,
Thanks for your great review.
We are so pleased to hear that you are happy with our doors.
Have a great day.
XL
xljoinery.co.uk
XL Suffolk finished doors
Chose XL Suffolk finished doors because of the style and thickness of the lipping as the height had to be reduced by 20mm. Fast delivery service by friendly driver and the doors were very well protected by the packaging. Doors hung today and they look great. Solid and well made product.
2024年2月29日
自発的なレビュー
XL Joinery からの回答
Hi Al,
Thanks for taking the time to leave us a review, it's much appreciated.
One of the reasons customers love our Suffolk doors is because of the lipping flexibility and we are pleased that you liked this.
Have a great day.
XL
xljoinery.co.uk
Love my doors
Ordered with ease, delivered as planned, Driver rang to advise he had been delayed in traffic. He was very helpful and I love the doors. They are primed and the joiner told me they were a good quality choice.
2024年2月12日
自発的なレビュー
XL Joinery からの回答
Hi Jacqui,
Thanks for taking the time to leave us a review.
Our drivers often go that extra mile to ensure that they keep you updated with your delivery....And we are very pleased you like our doors.
We will pass on your kind words to the team.
Thanks.
XL
xljoinery.co.uk
Delivery was on time
Delivery was on time, the doors were delivered in excellent condition and the driver was very professional and courteous. I couldn’t have asked for more, therefore receives an excellent recommendation.
2024年2月27日
自発的なレビュー
XL Joinery からの回答
Hi Mike,
Thank you for taking the time to leave us a review and share your experience with us.
We are pleased to hear that the doors were on time and delivered as they should. We will pass on the good message.
Thank you.
XL
xljoinery.co.uk
Excellent quality and good support from…
Excellent quality and good support from the supplier and in particular the delivery driver who was excellent.
2024年2月28日
自発的なレビュー
XL Joinery からの回答
Hi David,
We appreciate you taking the time to share such brilliant feedback. We pride our selves on offering a fantastic service and our drivers often go that extra mile to ensure you are assisted fully.
We will be sure to pass on your kind words to the team.
Have a great day!
XL
xljoinery.co.uk
XL Joinery からの回答
Hi Brian,
Thank you for taking the time to leave us a review! It's much appreciated.
Have a great day.
XL
xljoinery.co.uk
Doors Unfit for Purpose and Wont Honour Guarantees
Bought an expensive pre-treated external composite oak cladded door. The cladding has bowed and split in less than 2 years and the manufacturer has refused to honour their guarantee.
Do not buy from XL Joinery.
2023年12月12日
自発的なレビュー
XL Joinery からの回答
Hi Rudi,
Thank you for taking the time to leave us a review.
We would like to confirm that your case was investigated once reported to us.
We are sorry to hear that it was not the outcome you desired, but would like to kindly remind you that there are certain points to follow in our warranty to ensure that the guarantee is not invalidated.
Again, apologies we could not meet your expectations on this occasion.
Kindest Regards
XL
Delivered on time,as per message
Delivered on time,as per message
These doors are just what we needed the colour match was just amazing with the glass insert
2024年2月15日
自発的なレビュー
XL Joinery からの回答
Hi Peter,
Thank you for sharing your experience with us!
It's great to hear that the doors were delivered on time and that they were exactly what you were looking for.
Have a great day.
XL
xljoinery.co.uk
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