It's never nice having a bike stolen, but Kien made the whole claims process clear, efficient and professional. He set out exactly what he needed from me, kept me updated while he checked with the bui... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Straight forward, simple process. Provided all the requested information in regards to my claim and was made aware very soon after that my insurance claim payment was on its way to my account. Exactl... もっと見る
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Regrettably had a bike accident during a major race and ended up in hospital. Two months on a repeated chaser emails later and absolutely nothing from Yellow Jersey. All they do is refer you to... もっと見る
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Very pleasantly surprised at my first interaction with the claims process with yellow jersey . The process was clear, transparent and easy to follow. The assessor was genuinely understanding of how up... もっと見る
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企業情報
当該企業による記述
We believe riding a bike is one of the best things in life. Whether it’s for fun or fitness, it’s all about getting out there and enjoying the ride.
連絡先
Prospero, 73 London Road, RH1 1LQ, Purley, 英国
- 03330030046
- www.yellowjersey.co.uk
- yellowjersey.co.uk
4.1
ほぼ満足
315件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really good communication and service…
Really good communication and service from Connor the Claims Administrator; prompt, clear and very thoughtful.
2024年6月12日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hello Mick, thank you for leaving us a five-star review. I'll pass on your kind feedback to Connor and his manager. Happy cycling, Team YJ.
No quarrelling or trying to find…
No quarrelling or trying to find loopholes, just honest dialogue and a speedy resolution. Really happy with the service and would recommend based on my experience
2024年6月6日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hi Ben, Thank you ever so much for the glowing review. It really is appreciated. I am glad to see you have been satisfied with our claim handlers service and will take great pleasure in sharing your review with them. Kindest regards and happy cycling! Team YJ.
Yellow Jersey Cycle Insurance からの回答
Hi Mark. Thanks for the 5-star review. Glad you were happy with our service. Don't forget to recommend us to your friends :) Team YJ
Great service
Really pleased with the service received. Great communication and claim handled very efficiently
2024年5月29日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hey Alex, Thanks for leaving us a 5-star review. I'll pass on your positive feedback to our claims team :) Happy cycling, Team YJ.
Good correspondence and efficient in…recent claim
Good correspondence, a few additional questions to clarify injury/circumstances, claim then accepted and refund/payment made swiftly. Thanks to Connor for his professional manner
and help..
2024年5月21日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hi Andy, thank you for taking the time to give us a 5 star review. I'll pass on your kind words to Connor. Glad to hear that you were happy with our services and I do hope that your injuries weren't too serious! Happy cycling, Team YJ.
Very efficient and fair
Very efficient and fair. Found dealing with Yellow Jersey Cycle Insurance easy and their common sense approach refreshing.
2024年5月28日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hey Kirsteen, really appreciate the honest review of our services. Don't forget to recommend Yellow Jersey to your friends ! Happy cycling, Team YJ.
simple form to complete
simple form to complete to make the claim for cancelled event due to injury. Quick replies and prompt payment of claim.
2024年5月24日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hi Mike, Thanks for the five start review!
Sorry you had to cancel your event. Hope you make a good recovery. Team YJ
Efficient yet personal service
Yellow Jersey took all the stress out of my bike theft! From the ease of logging the claim, to the efficient and kind service I received, they (Jonathan in particular) were brilliant!
2024年5月20日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hi Claire, I'm sorry to read that your bike was stolen :(
However, it's great to hear that our claims team came up trumps - I'll pass on your kind words to them and Jonathan. Happy cycling and thank you for insuring with Yellow Jersey! Don't forget to recommend us to your friends :) Team YJ.
Great communication and experience
Great communication, understanding, polite. Overall just a good experience during a tough time. Worked with Kien Dang who was particularly helpful.
2024年5月7日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hello Jacques, thanks so much for taking the time to leave us a positive review. Great to read that you had such a positive experience with our claims team. I shall pass on your kind words to Kien. Happy riding, Team YJ.
YellowJersey: Go-to bike event insurance!
Connor was polite, clear, helpful and very efficient in resolving my claim. First class
2024年5月1日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hi Doug, Great to hear you have had a positive claim experience with Connor and thanks for taking the time to leave us a review. Happy cycling, Team YJ
Excellent service
I had to make a claim due to an injury.
The process was simple, easy and handled very quickly.
Excellent service
Thank you to Connor
2024年4月23日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hi Paul, thanks for the feedback and 5 star review which I'm sure Connor will be delighted to read. I hope you are now healing up and back on the bike! Happy cycling, Team YJ.
Excellent service
Excellent service. Especially by Jonathan! All claims managed quickly and professionally.
2024年4月17日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hi Jonathan, thanks for the five star review. It's great to read that you have been happy with our services. I'll be sure to pass on your feedback to Jonathan. Happy cycling, Team YJ.
Easy Claims Procedure
Had to make a claim after an accident and bike damage abroad. Once all the documents YellowJersey requested were provided they sent for payment within a day. Connor was quick to respond to all emails sent. Great service and will be sure to use again in future.
2024年4月17日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hey JJ, thanks for the 5-star review and sorry to read that your bike was damaged whilst abroad! I'll be sure to pass on your feedback to Connor and his line manager. Happy cycling, Team YJ.
Nothing but praise for the Yellow Jersey
Nothing but praise for the Yellow Jersey team (especially Jonathan) who have been dealing with my claim after a big mtb crash.
Damage replacement/reimbursements for my helmet, clothing and some bike damage have all been dealt with quickly, and like for like swaps were possible. Thanks for everything so far, YJ are a quality company to deal with.
2024年4月8日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hi Bobby, thanks for the great review and glad to hear that you have been happy with our service. I'll pass on your kind words to Jonathan. Happy cycling, Team YJ.
Straightforward claim process and great customer support
Quick response and straightforward process of claiming insurance for a stolen bike.
Jonathan was really helpful and the review of submitted documents was seamless.
In less than 2 working days since filing in the claim form I now have confirmation for the order of a new bike and an upgraded lock!
Really happy to have had their support during a very frustrating time!
2024年3月18日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hey Andreea, Wow, what a brilliant review! We are really glad to see that your claim was processed so quickly and that you now have a new bike on order with a new lock! I'll be sure to pass on your kind words to Jonathan. Finally, thank you for taking the time to leave us a review, it really is appreciated. Team YJ.
Super quick response and satisfying…
Super quick response and satisfying resolution
2024年3月14日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hey Abhimanyu, thanks for the five star review! Glad to see you had a great experience with us! Happy cycling, Team YJ.
Easiest Claim procedure I've ever used
Simple process to claim and all completed in 48 hours. Couldn't have been easier, and correspondence was always clear.
2024年3月7日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hello, thank you for taking the time to give us a five star review! I'm glad to read that you were happy with our claims process and had your claim settled so quickly. Kindest regards, Team YJ.
The response to my claim was very…
The response to my claim was very efficient. The claims administrator emails sent to me were empathetic and made the process much easier. The settlement took four days in total to finalise.
2024年2月29日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hey Wendy, thank you so much for taking the time to give us a five-star review! I am very pleased to read that the service provided by our claims hander was of a high standard and hope that you are now back on the bike! Happy cycling, Team YJ.
My bike got stolen and it's my main…
My bike got stolen and it's my main vehicle. Yellow Jersey assisted me during the whole process of sending details regarding the claim. The claim has been dealt with great communication and efficiency. I recommend yellow jersey and I will insure my next bike with them. Thank you.
2024年2月28日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hello Caterina, I am so sorry to read that your bike was stolen. Regardless of being insured, this is not a nice situation for anyone to experience. I really appreciate your kind words and thank you for taking the time to give us a five star review! Team YJ.
Best bike insurance company
Best bike insurance company. Incredibly responsive and helpful team. You can pick up the phone and quickly get through to someone. I recently got a race entry fee refunded which was included in my policy due to an unfortunate injury meaning I could no longer compete. It’s often easy to expect insurance companies to try and wriggle out of these claims and not help, but Yellow Jersey team swiftly actioned my refund which was so pleasing to see. Amazing customer service - thank you Connor and Jonathan for your help.
2024年2月15日
自発的なレビュー
Yellow Jersey Cycle Insurance からの回答
Hey there Harry, I'm so glad to hear of your recent positive experience with our claims team. I shall be sure to pass on your kind words to them. In the meantime, I wish you all the best with your recovery and hope that you're back on the bike in the very near future. Kindest regards, Team YJ.
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