Absolutely first class customer service and great products. Have used Zure a couple of times for bathroom reno's and will happily use again and recommend without hesitation.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Got a mirrored shaving cabinet the quality is very good and pricing reasonable. Fast shipping and well packaged. One plus is it has a built in recessed groove with diffuser so you can buy your own LE... もっと見る
Only giving one star because I've been bombarded with automated marketing emails from Zure – begging for a review – ever since I made a purchase back in November. I understand one, two, even three ema... もっと見る
企業が回答しました
I purchased an arched shavers cabinet and was unsure about the online process. The product was even grander when received than what was photographed on the site. It was shipped to my address in region... もっと見る
企業情報
当該企業による記述
Zure offers a variety of high quality modern and contemporary bathware, tapware, and kitchenware to give your home what it deserves.
連絡先
Suite 3.01 32 Delhi Rd, 2113, Sydney, オーストラリア
- 02 9000 1811
- info@zure.com.au
- zure.com.au
4.2
ほぼ満足
243件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Difficult to install
The instructions for installing the bathroom cabinet mirror was very vague and the battery light that it came with had very cheap magnets that did not work and dropped continuously
2024年12月4日
Zure からの回答
Hi Rhys,
Thank you for your review. We’re sorry to hear about the issues with the installation instructions and the quality of the battery light. This isn’t the standard we strive for, and your feedback is being shared with our product team for immediate review.
Please reach out to our customer care team so we can assist you directly and ensure you’re satisfied with your purchase.
Best regards,
ZURE Team
Overall great!
Helpful staff, were able to answer and concerns I had. Received product and installed and absolutely love the end result.
Installation instructions were not as clear as I hoped and for those that aren’t handy it may be a bit of guessing, but products are awesome once up on the wall.
2024年10月9日
Zure からの回答
Hi Lolita,
Thank you so much for your kind review! We're thrilled to hear you love the final result and that our team was able to assist with your questions—that’s exactly what we aim for.
We appreciate your feedback regarding the installation instructions as well. We're currently working on making them clearer and more user-friendly, especially for those who may not be as hands-on.
Thanks again for your support, and we hope you continue to enjoy your new setup!
Warm regards,
ZURE Team
Our kitchen tap broke
Our kitchen tap broke, searched the web and found this store had the same to replace, great app navigation, great pricing, notifications on delivery.
2024年9月2日
Very happy customers
We found the staff were extremely helpful and the product quality better than expected. Items arrived 3 days from ordering.
2024年8月6日
Archie mirror…
We bought 2 of the Archie mirror cabinets in Oak. They were best priced on Zure. Delivered in good time. One of them had a massive crack the whole way down the mirror. Zure replaced it easily without fuss. The new one has just arrived and in perfect condition. They look as per online. Very happy.
2024年8月27日
自発的なレビュー
Asked for more money after I paid and didn't get order right.
Ordered and paid for a vanity and mirror online for roughly $2.5k. Next day they tell me there has been a processing error and I owe $200 more. Then they tell me what I ordered was not in stock but that was not what I ordered. Seems very disorganised / dodgy. Asked for a refund instead. Hopefully that will be straight forward.
2024年8月22日
自発的なレビュー
Wouldn't recommend
Wanted a vanity and benchtop combo. After paying and then receiving confirmation email all was fine. Then days went by, finally received shipping update. Was told benchtop out of stock for couple months, after I already paid. Asked for refund for the top but ill still take the vanity. Received the vanity. Rang again at a later date to see if they had benchtops in stock again, which they did. Asked to purchase one, received the invoice for 2 and half times the price of the original price of the benchtop the first time I purchased it. Rang and asked about it, said it was a combo deal, which I think is full of crap as how could they make money if they were selling them for 330 with a vanity compared to 950 for benchtop alone. Not happy and wouldn't recommend after that.
2024年7月2日
自発的なレビュー
Zure からの回答
Hi Brooklyn,
We are very sorry to hear that your experience with us has been unsatisfactory.
As we are an e-commerce business, the first email our customers receive is an automated response confirming we have received your order. However, if there are any issues or unavailable items, we immediately notify our customers by email, offering alternative items. The customer can then decide whether to cancel the order or proceed.
Due to new government WHS regulations and the ban on stone tops containing crystalline silica, the Pure White stone was out of stock at the time.
Before canceling your order, our customer service team called to advise about the difficulty in outsourcing the stone tops, the challenges involved in cutting a new top to fit the curves of the vanity, and the potential extra costs.
Unfortunately, the new version of the non-silica Pure White stone was $836, not including shipping and pallet costs. We offered you a 30% discount, and you agreed to purchase the stone top at the value of $585.20. This was our final agreement.
We sincerely apologize for the unsatisfactory experience you had and will use your feedback to improve our processes and ensure a better experience in the future.
Excellent Customer Support and Service
- Delivered on time.
- Support is quick at responding to any questions.
- LED Mirror cabinet looks good .
2024年6月25日
Really awful experience with Zure
Really awful experience with Zure. Made an order for our bathroom renovation (spent over 5.5K) and have had nothing but issues with them since. They are quick to take your money but just full of lies, deceit and broken promises. Dealing with delays upon delays and absolutely shocking service - zero compassion. I am writing this review over a month later now as that is how long it has taken for us to receive our items. DO NOT RECOMMEND.
2024年5月30日
自発的なレビュー
Zure からの回答
Thank you for your feedback, and we are very sorry to hear that you are not satisfied with our service. We would like to provide some explanation regarding your situation.
At the time of your inquiry, we checked stock availability, but these items are very popular. Unfortunately, by the time your order was officially paid, we were informed by the supplier that it was no longer in stock. As per our policy, we informed you within 24 hours. To remediate the situation, we offered compensation or the option to cancel the order. We regret that this was not satisfactory.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Quick and well packaged
Everything arrived within a couple of days and was well packaged for a safe arrival, will use them again
2024年5月29日
Very happy with product and service.
2024年5月28日
Excellent variety of choices and amazing customer service.
We purchased two Shave Cabinets for our new house. The variety of option on their site was great and we found exactly what we had hoped. The items were shipped within a day and received quickly. Sadly one of them got damaged before we installed them. Even though this was not the responsibility of Zure when I told them this before I ordered the replacement they were kind enough to offer a discount. This was so unexpected and so appreciated. Their customer service was exceptional - in particular Aline who offered the discount and went above and beyond to arrange a replacement to arrive quickly.
2024年5月28日
Absolutely loved everything that we…
Absolutely loved everything that we purchased from Zure! Customer service was fantastic too :)
2023年8月29日
Great look and great post sales service
I love the cabinet but unfortunately it arrived damaged and with very little effort on my part, Zure arranged a re-delivery and it is fine and looks great
2024年2月20日
Quality and service
Very happy with my recent purchase from Zure.
Website was clear and the product I was looking for had the style and function needed for my new bathroom.
Delivery was seamless and happened, interstate, well ahead of other local deliveries.
Terrific product and service
2024年1月21日
Super impressed with the customer service
Super impressed with the customer service from ZURE, the team was very helpful and managed to send out my replacement of the damaged item quickly.
2024年1月23日
When we first got the package the…
When we first got the package the delivery guys had dropped it and when we opened it, we found the actual cabinet damaged.
I notified Zure and they were very helpful and easy to deal with. A brand new cabinet was sent out within the week.
Would definitely purchase from them again and highly recommend.
2024年1月23日
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