Kerry Parker

Hi Kerry

I'm sorry to hear your son's having trouble accessing his Child Trust Fund (CTF) online.

We're aware that not all of HMRC's records are up to date.

Please ask your son to call us on 0344 8 920 920 so we can confirm if we hold his CTF and help resolve the issue.

We're open Monday to Friday, 9am to 5:30pm, except for Wednesdays when we open at 9:30am.

Thanks

Shauna
Customer Relationship Representative

Hey Kerry,

We understand your frustration and want to help resolve this as quickly as possible. Our Quote me happy policy is an online self-serving policy, however we can be contacted via email or live chat. Can you please look to contact our team via the contact form below or via or live chat.

Chatbot/Live chat 👉 https://help.quotemehappy.com/
Customer Service 👉 help.quotemehappy.com/contact-form
Claims support 👉 quotemehappy.com/claim-support
FAQs 👉 help.quotemehappy.com/

Quotemehappy Social Team

Hello Kerry,

We understand your frustration and apologise for the inconvenience you experienced. We strive to provide a safe and secure platform for our users and are committed to addressing any concerns promptly.

I have reached out to you through Trustpilot to gather further information regarding your order to allow me to assist you with this.

Have a great day!

Beth - OnBuy Trustpilot Team

We're truly sorry to hear that our recent delivery experience has fallen short of your expectations. We take incidents like this very seriously and apologize for the inconvenience caused.

We understand that our decision to use Yodel as our courier service has resulted in this issue and we will take your feedback on board. We want to assure you that we are constantly working with Yodel to improve their service.

We're also sorry to hear that you're not satisfied with how quickly you received your refund. We're committed to making things right, and we'll make sure that our returns process is faster and more efficient in the future.

We hope that you'll give us the opportunity to serve you better in the future.

Hi Kerry, 
we are truly sorry to hear about your repeated disappointing experiences with Yodel. It's incredibly frustrating when you expect a reliable delivery service and it consistently fails to meet your expectations. I understand how upsetting and inconvenient this must be for you. This is not the standard of service we strive to provide, and we understand how upsetting it must have been.

Trust Pilot Dispositions: Compliance

Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you experienced with your order and understand how frustrating it must be to have paid for the kegs only to find them missing.

Please rest assured that our agents are currently working on a resolution for you. We take this matter seriously, and are committed to addressing the situation as quickly as possible.

We appreciate your patience and understanding.

We're sorry to hear that your order hasn't arrived yet. Please reach out to us at info@lauragellerbeauty.com with your order details, and we'll do everything we can to assist you. We understand how important this is and appreciate your patience as we work on resolving this for you!

We understand your frustration and sincerely apologize for the delay and inconvenience. We are looking into this and will do our best to ensure a smoother experience moving forward. Thank you for your patience, and please reach out if there’s anything else we can do to assist you.

Hello. Thank you for your feedback, and we're sorry to hear about your experience. We'd like to make things right—please get in touch with us directly so we can address your concerns and help resolve any issues. We look forward to hearing from you.
Kind regards
Chemist4U

Hi Kerry.

Thanks for taking the time to give us some feedback.

We’re sorry to hear you are not happy with our packaging. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.

We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.

We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Flannels.



Kind Regards
Amber 
Customer Service Advisor

Hi Kerry,

Thank you for your review.

Our apologies that your claim has not proceeded as swiftly as you would have preferred. Please be assured our team are working hard to raise your payment and we appreciate any frustration that may arise from this. We can see that you have been in contact with our excellent Client Care team and we hope to resolve matters accordingly. We thank you for your patience during this time.
Update: Please be assured your complaint has been logged and further escalated and we will release the settlement payment once we have received it.

Kind regards
Simon Murphy
Customer Analyst

Dear Kerry,

Thank you for taking the time to share your feedback about Schools Plus. We take all reviews very seriously, as they are essential to our commitment to continuously improving our services. Your comments have been escalated to the appropriate departments for thorough review and action.

We apologise for any inconvenience you may have experienced and appreciate your patience as we work to address your concerns. If you have any additional details or would like to discuss your experience further, please do not hesitate to reach out to our customer service team directly at enquiries@schoolsplus.co.uk.

We are here to help and are dedicated to ensuring a positive experience for all our users. Thank you for helping us strive for excellence.

Best regards,
The Schools Plus Team

Hi, we apologise for the issues experienced with your order. We are unfortunately unable to find your order with the information provided. Please contact our Customer Care team on 0800 0324 324 if you have any further questions. - Catherine

Hi Kerry,

Thank you for taking the time to bring this to our attention. We're sorry to hear you're experiencing reduced performance of your Shark and we'd like to help get it back up and running properly.

We have troubleshooting guides available on our website which will help to identify any problem areas, as well as ways to resolve it. You can find the one for your Shark through the following link.

https://support.sharkclean.co.uk/hc/en-gb/articles/6492226557340-NV680UK-NV681UK-Series-Shark-Corded-Vacuum-with-Powered-Lift-Away-Troubleshooting-Guide

Kind regards,
Shark Clean UK