Gillian Smith

Item missing from order. Finding how to report was far from straightforward. Email sent. Automated response was verging on rude- no reply unless you reply to this email. As another reviewer noted there is no indication of any time line for a response.
Dreadful. Will not order online again.

On time as promised . Very pleasant delivery man.

Cathouse received with slight damage to one corner. Livechat resolved issue- replacement on way . Great customer service

Arrived within specified times. Driver very helpful- lifted parcel into my house as it was heavy.

User friendly website. Quick delivery.

Great communication. Really fast delivery and a beautiful bag.

Sent an email asking if I could have a refund of some of my credit. Really fast response from Jon who confirmed I could!
Since joining Octopus I’ve been really impressed with their customer service.
Thank you Jon for the speed of your reply and the clarity of what will happen next.

Delivery was on time. Driver very pleasant.

Great communication/ delivery on time. Very pleasant driver.

Delivery arrived safely and at specified time. Delivery driver friendly and helpful

Parcel arrived on time. Very pleasant delivery driver

Updated on order status. Was able to contact driver to advise re delivery. Very helpful.

I’d give zero stars if I could. Entirely unable to make contact to have business use added to my existing policy. Phone is unanswered. I’ve tried at various times on successive days. “Live chat” couldn’t help me when a response finally received- after a 15 minute wait for reply so not exactly “live”. I did a test call to the option for purchasing a policy and guess what? Phone answered immediately but , of course, unable to help me.
My advice: do NOT waste your money. Buy a policy elsewhere.
I now cannot start my job on Monday.

I have read the rather blasé reply from the AA that I just need to “hold the line”. I have done. For nigh on half an hour. How long do they think it is acceptable to “hold the line”?
I certainly didn’t need to do this when doing a test and getting straight through to the enquiry line for potential purchase!
I repeat my regret at ever giving them my business. I won’t be making that mistake again.

Notified of time slot. Arrived within that period. Delivery man was very pleasant.

Very easy way to find reasonably priced parking spaces.

Lovely tablecloth. It’s been much admired.

Friendly and helpful. Reassuring. Fantastic clinic. Cannot recommend highly enough,

Easy to use. Value for money parking facility.

Website easy to use. Managed to get some rather lovely items in the sale. Arrived quickly and safely- have ordered from website before. Never disappointed.

I wish I had read reviews before placing order. Order confirmation said it would arrive on or before today. Live chat with rude customer advisor. .he says I have to wait until 16 7 18!!
No mention of this in the order confirmation so I have complained.
Too late if it doesn't arrive tomorrow.
I shall never order from them again.
Unbelievably poor and rude service.