JK

J K

英国

レビュー

Gymproluxestore のレビュー

5つ星のうち1の評価

Misleading images and poor customer service

Ordered based on website images showing a full accessory set. Received only the basic version.

After I proved the point by sharing screenshots, the company later confirmed they had updated the images to “prevent confusion,” which says everything. Despite this, they refused any resolution beyond telling me to buy the missing items separately.

Yes, the written description was technically correct — but the images clearly suggested a different product, which influenced my purchase.

Disappointing experience and really poor handling of a simple issue.

*Update in response to the feedback from Gymproluxe. Clearly they don't understand the unfair trading regulations which say the copy AND the image should not be misleading. The image was misleading and misrepresented what was in the product. Such a simple issue could have been resolved simply but their poor customer service team appeared to just want an argument with a new customer. Not a great look.

2026年3月18日
自発的なレビュー

Gymproluxestore からの回答

Thank you for your feedback.
We’re sorry to hear that you were disappointed with your experience. We’d like to clarify that the item you received was exactly as described in the product listing at the time of purchase, including the written description which outlines what is included in the set.
We understand your comments regarding the images, and as a result of this feedback, we have since updated them to ensure even greater clarity for future customers. However, this does not change the fact that the product delivered matched the specification of the order placed.
We’re unable to provide additional items free of charge where they were not included in the original purchase, but we did offer guidance on how these could be purchased separately if required.
We always aim to be as clear and transparent as possible, and we appreciate your feedback as it helps us continue to improve.

Complete Savings のレビュー

5つ星のうち1の評価

Unscrupulous

Took £18 from my daughters account (she's a minor) without permission.

2026年2月9日
自発的なレビュー

Complete Savings からの回答

Hello JJ, thank you for letting us know about your issue.

Please know that Complete Savings is open to anyone aged 18 or over who lives in the UK. You can find more information on our website: https://www.completesavings.co.uk/frequently-asked-questions

For us to assist you, please send us an email to mary@completesavings.co.uk and we'll do our best to help.

Uksoccershop のレビュー

Carmats4u のレビュー

5つ星のうち1の評価

Slow, poor fitting and stinking

Ordered car mats and a boot liner. Both took ages to arrive and when they did the boot liner for my Cupra Born didn't fit. The rubber mats for the car absolutely stink of disinfectant - which after a night in my new car completely ruined the new interior smell of my car. Very disappointed

2025年6月16日
自発的なレビュー

Carmats4u からの回答

Hi JK,

I'm truly sorry to hear about your experience and want to sincerely apologise for the inconvenience and frustration this has caused. This isn’t the level of service we aim to provide, and I completely understand how disappointing it must have been.

I’d really like to look into this and help resolve the issues as quickly as possible. Unfortunately, I’m unable to locate your order based on the name shown in your review. If you could please email me directly at laura.lacey@uniqueproductsuk.com with your order details, I’ll personally make sure this is sorted out for you.

Thank you for bringing this to our attention, and again, I’m very sorry for the trouble caused. I hope to hear from you soon so we can put things right.

Kind Regards,
Laura Lacey
Carmats4u Sales Manager
laura.lacey@uniqueproductsuk.com

Rentalcars.com のレビュー

5つ星のうち1の評価

Awful company

Awful company. On arrival at our destination queue for car rental was 2 hours, was then given the wrong car (apparently it was in the same class, but could only fit 2 of our 3 cases in it). Customer service team no help at all. Avoid at all costs - they are cheap for a reason

2024年5月27日
自発的なレビュー

TopCar のレビュー

5つ星のうち1の評価

Dreadful experience

Dreadful experience - waited 2 hours to get the front of the longest queue I have ever seen for a car rental company. When I did get the car it was the wrong one (too small) and was blocked in, so had to wait another 20 mins for someone to get it out. On return I was told there wasn't enough petrol in the car (when in fact I left it with more than I was given). I just walked away in disgust. Rude, unhelpful - avoid.

2024年6月1日
自発的なレビュー

TopCar からの回答


Dear customer,

Firstly, we would like to apologize for any inconvenience you may have experienced related to the wait. At TopCar, we strive to maintain a strict punctuality policy; however, due to circumstances beyond our control, it is not always possible to adhere to it.

It is important for us to emphasize that transparency is taken very seriously at TopCar. All our rental terms can be found on our official website (www.topcar.es) and in the frequently asked questions section: https://top-car-hire.com/en/legal/frequently-asked-questions

Unfortunately, we were unable to locate your reservation under the name provided to contact you and further investigate what may have occurred.

If you have any questions, please feel free to contact our Customer Service Department at (hello@topcar.es), and we will personally handle your case.

Best regards,
TopCar Team

Mowers2go のレビュー

5つ星のうち2の評価

Poor experience

Poor experience. Ordered a week ago (no order confirmation was received, so I was lucky I took a screenshot of order) and was told I would get 'next day delivery'. One item arrived promptly but no sign of the other. Webchat finally got back to me to say it would arrive within 48hrs and still no sign of it or communication from seller. Nobody answers the phone and emails are left unanswered.

2023年4月20日
自発的なレビュー

Mowers2go からの回答

Dear J K,

We appreciate you sharing your recent experience with us, and we apologize for the poor service you have encountered. We understand your frustration with the lack of order confirmation and the delays in receiving your complete order.

Firstly, we apologize for the inconvenience caused by not receiving an order confirmation. We understand the importance of having a record of your order, and we apologize for any uncertainty this may have caused. We will investigate this matter internally to ensure that such issues are addressed promptly.

We apologize for the delay in delivering the second item from your order. The commitment of "next day delivery" was not met, and we sincerely apologize for the inconvenience caused. We understand that timely delivery is essential, and we regret that we fell short of our promise in this instance.

Furthermore, we apologize for the lack of communication from our end. It is important for us to keep our customers informed about their orders, and we regret that we failed to provide timely updates and responses to your queries. We understand the frustration caused by unanswered phone calls and emails, and we apologize for the inconvenience and frustration this has caused.

We take your feedback seriously, as it helps us identify areas for improvement. We are actively working to address these issues and improve our customer service processes to ensure a more positive and efficient experience for all our customers.

We sincerely apologize for the poor experience you have had. We value your business and would like to make things right. To assist you further and resolve any outstanding issues, we kindly request you to email us at complaints@mowers2go.co.uk with your order details and any additional information you would like to provide.

Thank you for bringing these matters to our attention, J K. We apologize once again for the inconvenience caused, and we appreciate your patience. We are committed to addressing your concerns and providing a satisfactory resolution.

Best regards,

Customer Support Team
Mowers2Go

Mazuma Mobile のレビュー

5つ星のうち1の評価

Liars!

Liars - pure and simple. Don't trust them

My phone was valued at £255 only to then be told there was an issue with my order, offer goes to £80. I complain so am offered £165, I reject and they send it back to me (apparently). Phone gets 'lost in the post' and I have to rely on a £100 compensation fee from Royal Mail.

Go to another supplier - these guys are wrong 'uns.

2022年11月23日
自発的なレビュー

Mazuma Mobile からの回答

Hi,

Thank you for your review, we are sorry to hear you haven't enjoyed your experience with us.

Please could you let us know your order number so we can have a look into this for you?

Best Wishes,
Mazuma

Mazuma Mobile のレビュー

5つ星のうち1の評価

Terrible company

Terrible company. Sent in an iPhone that was in truly excellent condition only to be told it was ‘covered in scratches’ and original price would not be offered

Asked for item to be returned and have yet to get it back - lost in the post apparently.

Promised to get it sorted and have never heard another word

Stay clear

2022年10月3日
自発的なレビュー

Mazuma Mobile からの回答

Hi,

We are sorry to read your review.
As you are aware we have raised a claim on your behalf with the postal company and we are awaiting a reply, as explained we need to allow 30 days for a response and it is now day 18.
We can only apologise.

Thankyou, regards,
Mazuma

Festive Lights のレビュー

5つ星のうち1の評価

Poor customer experience

Very poor customer experience and total lack of understanding around a very simple issue that could have been resolved simply. They used to be very good and helpful, but the customer service team was very unhelpful. Be very careful when paying for 'next day delivery' on a Saturday as it actually means it will come on a Tuesday.

** update after response from FL. The additional lights we ordered were to replace other lights that had failed (1 month out of warranty) so not only is the customer service poor, but the products clearly are too.

2021年11月29日
自発的なレビュー

Festive Lights からの回答

We're sorry to hear this. As advised by our Aftersales team, the next day delivery option is a NEXT WORKING DAY service. We do clarify this on the website, within the delivery details, where it states - "Please note for all next day options you must order before 3:30pm** to qualify for next-day delivery and this is delivered by courier. Please note: This is next working day if ordered on a working day i.e. orders on Friday (before 3.30pm) will be delivered on Monday, but orders placed on Saturday or Sunday will only be delivered on Tuesday." If you require any further assistance or clarification on this, then please don't hesitate to get back in touch.