Nancy

Thank you, Nancy! We’re delighted your delivery was fast and smooth — that’s the experience we always strive for. Hope to see you back soon! Kind regards, Your Alensa Team

That's just awesome Nancy! I'm glad nuud is doing what it is supposed to :)

Thank you for sharing these kinds of messages; they truly make our day!

Hello there,
We appreciate you taking the time to write your feedback and bring this matter to our attention!
We’re sorry that you did not have a great experience with our service. This is definitely not the type of G-Star experience we want you to have. We want to assure you that we take the situation seriously and we regret the inconvenience this has caused you. Therefore, we'll make sure to forward your feedback to the designated department to improve this. We have created a case to investigate this issue further.
Our sincere apologies for the inconvenience!
Kind regards,
G-Star

Hi Nancy, I checked your case — you reached out to us on Friday to request a cancellation. Our customer service team replies within 24 hours, and I can confirm that your order was successfully canceled.
Since refunds are processed on business days, we handled it for you today (Monday). The refund has already been issued back to your original payment account. Hope this information is helpful to you.

Dear Nancy,
Thank you so much for your wonderful review!
We’re thrilled to hear that you are so happy with your Sella shoulder bag and that it meets your expectations in quality, style, and functionality.
Your kind words about the craftsmanship, leather, and design mean a lot to us. We are delighted that you’re enjoying your bag and receiving so many compliments!
Thank you again for your recommendation – it truly means the world to us.

Best regards,
Chiara
Tuscany Leather

We’re very sorry to hear about your experience with our customer support and understand your frustration. This is not the level of service we aim to provide.

Please allow us another chance to assist you , kindly contact us again at helpdesk@mobrog.com
with your case details, and we will make sure your issue is escalated and handled promptly.

Thank you for your patience.

Kind regards,
The MOBROG Team

We’re very sorry for the delay in responding and understand your frustration with the situation. We strive to provide timely support and regret that we have not met your expectations.

Regarding the VPN accusation, we understand that technical issues can sometimes cause false flags, and we take such concerns seriously. Please rest assured that we want to resolve this fairly.

We appreciate your long-term support and would like to assist you further. Please contact our support team again at helpdesk@mobrog.com
with your case details, and we will escalate your issue for a thorough review.

Thank you for your patience and feedback.

Kind regards,
The MOBROG Team

Thank you for sharing your concerns. We understand how upsetting it is when payouts are cancelled without clear explanations.

Please be assured that cancellations usually happen when there are issues with the payout process or account verification. We encourage you to contact our support team directly at helpdesk@mobrog.com
with your details so they can investigate your case and provide clarification.

We value your time and participation and want to resolve any issues as quickly as possible.

Kind regards
Team MOBROG

Hi

Thank you for reviewing GoGift. We appreciate your feedback.
Have a good day.

Best regards
GoGift
Erica

Hello,

We sincerely apologize for the extended delay in receiving your PayPal and gift card rewards. We understand your frustration, especially given the time that has passed and the reminders you’ve sent.

Unfortunately, we are currently facing a general delay in processing certain rewards, but please be assured that our team is actively working to resolve this and ensure all pending redemptions are delivered as soon as possible.

If you haven’t already, we recommend reopening your support case so we can check the status of your rewards directly and provide any available updates. We truly appreciate your patience and understanding.

Kind regards,
Toluna Team

Hello,

Thank you for sharing your concerns regarding the reward processing times. We understand how important it is for you to receive your rewards without delays, and we truly regret any inconvenience this situation has caused.

Our team is actively working to address and resolve these delays to ensure a smoother and more efficient reward system for all our valued members. Your feedback is important to us, and we are committed to making improvements.

If you have additional questions or need further assistance, our support team is here to help. You can reach us directly via https://www.toluna.com/contact-us.

We appreciate your patience and understanding as we work toward resolving this issue. Thank you for being a part of the Toluna community, and we look forward to serving you better in the future.

Hello,

Thank you for sharing your concerns regarding the reward processing times. We understand how important it is for you to receive your rewards without delays, and we truly regret any inconvenience this situation has caused.

Our team is actively working to address and resolve these delays to ensure a smoother and more efficient reward system for all our valued members. Your feedback is important to us, and we are committed to making improvements.

If you have additional questions or need further assistance, our support team is here to help. You can reach us directly via https://www.toluna.com/contact-us.

We appreciate your patience and understanding as we work toward resolving this issue. Thank you for being a part of the Toluna community, and we look forward to serving you better in the future.

Best wishes,
Toluna team

Hi Nancy,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.

We understand how disappointing it can be when a reward you’ve earned is delayed or not received. That’s certainly not the experience we want our members to have. Please rest assured that we value your time and participation, and we want to make this right.

If you have additional questions or need further assistance, our support team is here to help. You can reach us directly via https://www.toluna.com/contact-us.

We appreciate your patience and understanding as we work toward resolving this issue. Thank you for being a part of the Toluna community, and we look forward to serving you better in the future.

Best wishes,
Toluna team

I am sorry for the problems you have encountered, and I would like to have more information on this so that I can help you.

If you would like to discuss your specific experience further, I would be very happy to analyse your profile in more depth. I kindly invite you to send a new ticket to https://www.toluna.com/contact-us with the subject line 'Trustpilot review - Follow up' or reply to my enquiry so that I can personally assist you. Kindly note that in case you feel that the initial automated response doesn't address your inquiry for the Type/Subtype of Issue selected, please note that simply responding to that email will ensure a support representative will look into your request as soon as possible.

Cordially,
Jordan

I am sorry for the problems you have encountered, and I would like to have more information on this so that I can help you.

If you would like to discuss your specific experience further, I would be very happy to analyse your profile in more depth. I kindly invite you to send a new ticket to https://www.toluna.com/contact-us with the subject line 'Trustpilot review - Follow up' or reply to my enquiry so that I can personally assist you. Kindly note that in case you feel that the initial automated response doesn't address your inquiry for the Type/Subtype of Issue selected, please note that simply responding to that email will ensure a support representative will look into your request as soon as possible.

Cordially,
Jordan

Hello,

Thank you for sharing your concerns regarding the reward processing times. We understand how important it is for you to receive your rewards without delays, and we truly regret any inconvenience this situation has caused.

Our team is actively working to address and resolve these delays to ensure a smoother and more efficient reward system for all our valued members. Your feedback is important to us, and we are committed to making improvements.

If you have additional questions or need further assistance, our support team is here to help. You can reach us directly via https://www.toluna.com/contact-us.

We appreciate your patience and understanding as we work toward resolving this issue. Thank you for being a part of the Toluna community, and we look forward to serving you better in the future.

Best regards,
The Toluna Team

Good afternoon, Nancy, 

Thanks for taking the time to give us some feedback.

We’re sorry to learn that your order was cancelled, this was really
disappointing to hear. We’d love the opportunity to discuss this further.

We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you. We would love to get to the bottom
of this to help you further as the situation you’ve described is not the type of
service we expect when shopping at Sports Direct.

Kind regards,
Sports Direct Customer Services
Lois

Thank you for your 5-star review, Nancy.
We are delighted that you rate our service as excellent, this is great to read.
We look forward to seeing you soon.
Many thanks,
The Vaults Group.