IamthatIam

Can finally confirm they’re lying through their teeth. I see the anpost car so I go down in the parking lot. I ask the driver if my parcels are inside, pretends to have a look and says no. I walk away and a minute later I get a notification from Amazon saying delivery attempted.
Hope you lot rot in hell.

We were looking at buying a Dyson in person throughout Dublin but couldn’t find one with stock.
When we saw on the Dyson website we get free next day delivery we were really excited as most companies don’t offer this unless they use some sort of express shipping.
I get an email at 7 PM saying it’s dispatched but no tracking number yet offered, only an internal Dyson reference number.
Next day nothing happens. I reach out to Dyson and they immediately send me to Anpost. I get in touch with Anpost, they tell me without a tracking number they cannot check, I should talk to Dyson.
Back to Dyson again, I explain the situation and I simply ask if the item is still in their warehouse or already been passed on to Anpost but they probably didn’t scan it.
Customer rep kept going around in circles, said when it dispatches I should be notified.
I was, but not provided a tracking number? Hello? Are you listening?
Imagine having to listen to people that live in SEA explain to me how things work in Ireland with Anpost.
Stop outsourcing jobs to people who don’t give a rat’s ass you cheap bastards.
Avoid at all costs.

I’ve ordered a mattress on the 4th of December and it was handed over to GLS on the 9th, last status showing it was manually sorted at their parcel center in Dublin. A week later the parcel is yet to be scanned.
I reached out to the retailer and GLS.
Retailer still waiting on an answer. GLS got back to me asking for an invoice plus a parcel description.
How I’m supposed to know how they packed the mattress is beyond me.
At this point I’m convinced the folks that work in the parcel center have their pick of parcels and each of them take home whatever they want, after all, why buy your own things, right?
We recently moved houses, so now we’re forced to sleep on an inflatable mattress for a month, only to fly out and return in February. I guess I’ll sleep like a human being then.
Avoid at all costs.
I thought AnPost was bad but clearly GLS thought they could do worse.

Well, they have stock most of the time, preorders are shipping when forecasted, so that's definitely a plus.

Prices are competitive and they have more variety than Amazon.

However, absolute worst customer support experience I have ever seen.

I had purchased new components for a build - the GPU, somewhere around 2300euro.

Here's where it get spicy:

The motherboard came without 4 missing pins on the socket, but I had already set up the SSDS and the RAM by the time I opened the CPU latch.

I look at the socket and I'm thinking "Yeah, this is not going to work". Now, I've heard of some cases where depending on what pins are missing it might post, and since I didn't have another AM5 board I decided to connect the PSU and set up the CPU regardless to see if the other components at least work.

What did I learn from this? Well at least I got got LED diagnostics running on the motherboard and luckily it seems like the rest of the components are ok.

And so, I put the motherboard back together and ship it back. It took a week to arrive, althought it should take 2 days.

It was in their possession for a full week without offering any clear answer to support queries, always coming back with "We appreciate the patience and apologize, we'll get to you as soon as possible", every time in a different way.

Eventually they do get to my motherboard and argued they cannot refund me because I set up the components on the motherboard, although the issue is with the socket itself, which I have notified them arrived in that condition.

They couldn't care less, they noticed I reinstalled the socket brackets the other way around, as I had to take them off to set up my NH-D15 and tried to argue that I damaged the motherboard, like that's even relevant.

They gave me 2 choices. Either be sent back a damaged socket motherboard or pay 70 or more euros to get the motherboard manufacturer to fix it.

I would rather take a 350 euro hit than give you a single more cent, that's how disgusted I am.

Where do I start?
AnPost have a habbit of not delivering your parcel and saying they did, just so you have to go to the parcel center and pick it up yourself, which kind of defeats the purpose of their entire existence I guess.

They said they attempted delivery on the 23rd of December at 10:46 AM. Well, that can't be possible as I work Mon-Fri from home and the doorbell didn't ring once.

Regardless, I bite the bullet and go in to the parcel center in Ravensdale Road on the 2nd of January just about after 5PM local time to pick it up.

After wasting half an hour waiting for the clerk trying to find it, he eventually comes back saying it's not there, although the tracker says otherwise. Was told the matter will require an investigation. Said he will raise an enquiry on his end. He asked for my contact details and I left.

When I arrived home, I also raised an enquiry myself using the AnPost website just to be on the safe side. After filling up the enquiry form, it said the information will also be sent to my email. It has not, SPAM is empty too. As always, misleading the customer.

On the morning of the 3rd of January I got in touch with them via WhatsApp and I managed to have a chat with a customer support representative.

What did he say? Well, apparently neither the adressee (me in this case) or the post office clerk can raise an enquiry request, although the website ALLOWS for it. Said it's a different enquiry and that only the sender can raise a request.

I contacted the seller and asked them to get in touch with DHL so they raise a claim as dealing with AnPost directly did absolutely nothing. The status on their tracker still hasn't been updated, despite me going in physically, unable to retrieve the missing package and notifying them of the issue.

If you can manage, NEVER use AnPost. Absolute garbage.

Oh, and this always happens. I've had over 50 deliveries done in the past 3 years with 0 issues, but the 5 that AnPost had to deliver always ended with me picking it up myself. What does that tell you?

Don't believe me? Have at it folks.

Tracking nr. CD583501350DE
Enquiry nr. WB692416

A couple of issues here. No accountability by AnPost whatsoever. No sense of urgency. Matter has been raised for a day, no updates on their end yet. Customer support representatives just tells you to fu** off in a nice way, 0 help with the issue. Why didn't they raise a support case themselves while having me on the line? Exactly.
Also, it's state owned, I can't believe I'm about to subsidize DHL's claims out of my own pocket. Insanity. Just scrap AnPost. Waste of taxpayer money.

Usually skeptical about these services but I've used them twice now with no complaints.