My review is on the quality of the product. The experience of getting the jacket to me was less than ideal. This was partly my fault, but then some issues with DPD and 66 themselves - who after initia... ãã£ãšèŠã
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My husband bought me a Snaefell hoodie at the Reykjavik store and brought it home to Canada. The quality is excellent, but the Small is snug and short in the arms, so I asked to exchange it for... ãã£ãšèŠã
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The Hornstrandir Gore-Tex Pro shell jacket is an astonishing shield against wind and water, and somehow manages not to get overheated. The new non-PFAS formula also means a lighter, less crinkly produ... ãã£ãšèŠã
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I own various 66 North Jackets and find them all to be the highest quality, delivery is quick and easy when ordered from their web site. I've had two occasions when I've needed warranty repairs on my... ãã£ãšèŠã
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66°North was founded in 1926 by Hans Kristjánsson with the purpose of making protective clothing for Icelandic fishermen and workers braving the North Atlantic elements. For nearly 100 years 66ËNorthâs products have been designed and proven in Iceland, worn by everyday people and outdoor professionals in some of the worldâs most challenging conditions.âš In 2021 we became a certified B Corp, joining a global community of brands meeting high standards of environmental and social impact. Everything we make is approached with a circular mindset - designing and making products that are fit for purpose, made to last, repairable, and create minimal waste - with end-of-life considered at the beginning.
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Miðhraun 11, 210, GarðabÊr, ã¢ã€ã¹ã©ã³ã
- contact@66north.com
- 66north.com
4.0
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Min ordre EO-23524 er aldrig blevetâŠ
Min ordre EO-23524 er aldrig blevet sendt fra lageret. Har gentagne gange ringet og skrevet til kundeservice som bare taler mig efter munden. Der bliver intet gjort. Mega dårlig service, har bedt om at få min penge tilbage og ordre annulleret!
2026幎8æ4æ¥
èªçºçãªã¬ãã¥ãŒ
66°NORTH ããã®åç
Hej,
Tak for din tilbagemelding. Vi er meget kede af at hÞre om din oplevelse.
Vi forstår fuldt ud din frustration. Vi undersÞger din ordre med det samme og vender tilbage til dig så hurtigt som muligt med en opdatering.
Med venlig hilsen,
Anna-Lisa, 66°North Kundeservice
super
super. jen male nedostatky. svi na triÄku jsou ostre. a otevrene kapsy jsou melke padajà mi veci. ale i tak asi koupim neco dalsiho.
2026幎7æ27æ¥
66°NORTH ããã®åç
Hi Thomas,
Thank you for your great review! We are happy to hear you had a positive experience and that you are considering purchasing from us again.
We also appreciate your feedback about the T-shirt seams and the pocket depth, and we will share it with our product team.
Kind Regards,
Anna-Lisa, 66°North Customer Service
Super fast delivery
Super fast delivery. Smooth and uncomplicated oder and return process. Great products!
2026幎6æ24æ¥
66°NORTH ããã®åç
Hi,
Thank you for your wonderful review! We are very happy to hear that your order arrived so quickly and that you found both the ordering and return process smooth and uncomplicated.
It is also great to know that you are happy with our products. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind Regards,
Anna-Lisa, 66°North Customer Service
StÞrrelser matcher ikke
Jeg har kÞbt mange ting af 66north, men har ikke tÊnkt mig at kÞbe flere ting igen (og vil fraråde andre dette!)
Jeg bestilte et par bukser i stÞrrelse S. Jeg er normalt en stÞrrelse S og stÞrrelsesguiden pÃ¥ hjemmesiden guidede mig til, at jeg skulle bestille S. PÃ¥ hjemmesiden stÃ¥r, at stÞrrelserne âtrue to sizeâ. I gÃ¥r ankom bukserne sÃ¥ endelig, men jeg fik et chok, da jeg sÃ¥ dem. De var meget, meget smÃ¥. Det ligner seriÞst bukser til bÞrn (nÃ¥r jeg ligger dem ned mÃ¥ler de 26,5 cm i taljen. Dette svarer til ca 53 cm, hvilket er meget, meget smÃ¥t. Jeg er 70 cm i taljen, hvilket svarer til en normal stÞrrelse S (36)
Jeg kÞrte hen i en butik for at fÃ¥ dem byttet til en stÞrre stÞrrelse, men fik at vide, at det kan man ikke, og jeg skal sende dem retur og betale over 100kr⊠Jeg kÞbte dem fordi jeg skal rejse til Island, og i fÞlge kundeservice kan bukserne ikke nÃ¥ at komme frem til d. 9 august, hvor jeg skal afsted. Jeg kan derfor ikke fÃ¥ dem byttet til en stÞrre stÞrrelse, hvilket vil tage for lang tidâŠ
Jeg synes det er rigtig, rigtig dårlig service. Jeg kan faktisk slet ikke forstå, hvordan så dyrt og eksklusivt et mÊrke kan behandle kunderne så ringe. Der står på hjemmesiden, at I jeres mål er 100% kundetilfredshed. Det kan jeg fortÊlle jer er helt umuligt, når man skal betale 100kr for at få det, man har bestilt i en stÞrrelse, der rent faktisk matcher dét I sÊlger. Jeg kan også se, at der er mange andre, der er meget utilfredse med jeres service. Det er simpelthen en skÊndsel. I burde virkelig oppe jer. IsÊr med de priser, I vil have os til at betale.
2026幎7æ30æ¥
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66°NORTH ããã®åç
Hej Evi,
Tak for din tilbagemelding, og vi er meget kede af at hÞre om din oplevelse.
Vi forstår godt, hvor skuffende det må have vÊret at modtage et par bukser, der ikke passede som forventet, isÊr nu hvor din rejse nÊrmer sig. Vi har kontaktet dig via e-mail angående din anmeldelse som et tegn på god vilje og har gjort vores bedste for at hjÊlpe dig med returneringen inden for de muligheder, vi har til rådighed.
Vi beklager oprigtigt ulejligheden og håber, at vi får mulighed for at genoprette din tillid til 66°North.
Med venlig hilsen,
Anna-Lisa, 66°North Kundeservice
I own various 66 North Jackets and findâŠ
I own various 66 North Jackets and find them all to be the highest quality, delivery is quick and easy when ordered from their web site. I've had two occasions when I've needed warranty repairs on my jackets and both times these my garments have been repaired / replaced with minimal fuss. I would highly recommend this brand.
2026幎7æ25æ¥
èªçºçãªã¬ãã¥ãŒ
66°NORTH ããã®åç
Hi Neil,
Thank you so much for your kind review and for your continued support of 66°North.
We are very happy to hear that you have been pleased with the quality of your jackets, our delivery service, and your warranty experience. It is great to know that we were able to help when you needed us.
Thank you for recommending 66°North. We hope you continue to enjoy your jackets for many years to come.
Kind Regards,
Anna-Lisa, 66°North Customer Service
Tyveri ved hÞjlys
Bestilt en cap - da den kommer frem er den så sendt i en pappose man sender tÞj i normalt og ikke en Êske.. Den er helt fladmast. Vil så returnere den og ser at man skal betale 104 kr i returgebyr... Tyveri ved hÞjlys dag
2026幎7æ23æ¥
èªçºçãªã¬ãã¥ãŒ
66°NORTH ããã®åç
Hej Frederik,
Tak fordi du har taget dig tid til at dele din oplevelse.
Det er vi kede af at hÞre. Vi beklager, at din cap ikke levede op til forventningerne ved modtagelsen.
Hvis varen er blevet beskadiget under transport, vil vi meget gerne undersÞge sagen nÊrmere. Du er derfor velkommen til at kontakte vores kundeservice pÃ¥ support@66north.com og vedhÊfte et par billeder af capâen samt oplyse dit ordrenummer, sÃ¥ vi kan finde en passende lÞsning.
Vi forstår også, at returgebyret kan vÊre en frustration. Gebyret fremgår af vores returpolitik og dÊkker omkostningerne ved returforsendelsen.
Vi håber at få mulighed for at hjÊlpe dig videre.
Venlig hilsen
Anna-Lisa, 66°North Customer Service
Meget skuffende oplevelse
Meget skuffende oplevelse â dyr levering, dyr retur og dÃ¥rlig kundeservice
Jeg har altid haft gode oplevelser i 66°Norths fysiske butikker, hvor jeg flere gange har kÞbt jakker til flere tusinde kroner og fået rigtig god service. Derfor er det ekstra skuffende, at min oplevelse med deres webshop har vÊret så dårlig.
Jeg bestilte to par ens badebukser i forskellige stÞrrelser for at finde den rigtige pasform. Jeg betalte 100 kr. ekstra for ekspreslevering, da de skulle bruges på en ferie, og leveringstiden var oplyst til 1-2 dage. Alligevel kom pakken fÞrst efter cirka en uge, så badebukserne nåede ikke frem, da jeg skulle bruge dem. Jeg betalte altså ekstra for en service, jeg aldrig fik.
Da jeg skulle returnere det par, der ikke passede, opdagede jeg, at det kostede yderligere 100 kr. i returgebyr. Jeg forstår Êrligt talt ikke, hvad det gebyr dÊkker, når jeg ovenikÞbet selv måtte tage på biblioteket for at printe returlabelen, fordi pakkeshopperne ikke kunne printe den QR-kode, de havde sendt.
Resultatet er, at et par badebukser til 600 kr. reelt har kostet mig 800 kr. â uden at tÊlle den tid og det besvÊr, hele processen har medfÞrt.
Jeg kontaktede kundeservice omkring den manglende ekspreslevering. Telefonisk virkede medarbejderen desvÊrre usikker og kunne ikke rigtig hjÊlpe, så sagen blev i stedet oprettet via mail. Her fik jeg at vide, at de ville undersÞge sagen og vende tilbage omkring refundering af ekspresleveringen. Nu er der gået over to uger uden nogen opfÞlgning, og den medarbejder, der havde sagen, er tilsyneladende gået på ferie uden at overdrage den eller give mig en status.
Det mest frustrerende er, at man heller ikke kan returnere webordrer i deres fysiske butikker, hvilket ville have gjort processen langt nemmere.
Jeg forventer mere af et premium-brand som 66°North. God kundeservice handler ikke kun om at sÊlge dyre produkter, men også om at tage ansvar, når noget går galt. DesvÊrre har denne oplevelse vÊret prÊget af forsinkelser, ekstra omkostninger og manglende opfÞlgning. Det gÞr, at jeg fremover vil tÊnke mig om en ekstra gang, fÞr jeg handler hos dem igen.
2026幎7æ21æ¥
èªçºçãªã¬ãã¥ãŒ
66°NORTH ããã®åç
Hej,
Tak fordi du tog dig tid til at dele din oplevelse med os. Det er vi oprigtigt kede af at lÊse.
Vi beklager, at din ekspreslevering ikke levede op til den forventede leveringstid. Vi forstÃ¥r godt, hvor frustrerende det mÃ¥ have vÊret â sÊrligt nÃ¥r du havde betalt ekstra for hurtig levering.
Vi beklager også den manglende opfÞlgning på din henvendelse. Det er ikke den oplevelse, vi Þnsker at give vores kunder, og vi kan godt forstå din skuffelse over, at du ikke har modtaget en tilbagemelding.
Vi vil meget gerne undersÞge sagen nÊrmere, herunder både ekspresleveringen og den manglende opfÞlgning. Du er derfor meget velkommen til at kontakte os på support@66north.com og oplyse dit ordrenummer, hvis du ikke allerede har gjort det. Så sÞrger vi for, at sagen bliver gennemgået hurtigst muligt.
Tak igen for din Êrlige feedback. Den er vÊrdifuld for os og hjÊlper os med at forbedre både vores service og kundeoplevelse.
Venlig hilsen
Anna-Lisa, 66°North Customer Service
66°NORTH ããã®åç
Hi Halldora,
Thank you for your lovely review! We're so pleased to hear that you had a very good experience.
We appreciate your feedback and support.
Kind regards,
Anna-Lisa, 66°North Customer Service
Delivery service
2026幎6æ25æ¥
66°NORTH ããã®åç
Hi Lucas,
Thank you for taking the time to leave a review. We are sorry to hear that you were not satisfied with the delivery service.
We have checked the tracking information and can see that the parcel was delivered on the second attempt. If there was anything that did not go as expected during the delivery process, please contact us at support@66north.com so we can look into this further.
Kind Regards,
Anna-Lisa, 66°North Customer Service
Jeg ved ikke rigtigt hvor jeg skalâŠ
Jeg ved ikke rigtigt hvor jeg skal starte....
Tilbage i april indleverer min mand sin skaljakke til reparation - indenfor reklamationstiden - i butikken SvÊrtegade. Vi får her afvide at ventetiden på reparationer er 40 arbejdsdage. Det er lÊnge at undvÊre sin jakke, men fred vÊre med det. Repareres skal en jakke til over 5.000 kr. trods alt...
Herefter hÞrer vi ingenting overhovedet. Jeg kontakter kundeservice pr. mail den 2. juli for at fÃ¥ en melding pÃ¥ hvor langt vi er i processen. 58 hverdage efter jakken er indleveret. Her fÃ¥r jeg hurtigt et svar retur med, at de vil se ind i sagen og bede om en opdatering fra deres team pÃ¥ Island, og derefter komme tilbage med en melding. Den 13. juli har jeg STADIG INTET HÃRT.
Jeg ringer derfor nu til kundeservice, der finder mailkorrespondancen frem og giver mig ret i, at det er lidt lÊnge siden, men at de ikke har hÞrt noget fra Island. Jeg udtrykker her min frustration over situationen og bliver lovet, at man vil kontakte dem i Island med det samme, med henblik på at få en status på situationen. Da jeg tre dage senere endnu engang ringer og får fat i samme medarbejder er meldingen, at man ikke har hÞrt fra dem på Island - fordi man har åbenbart ikke et direkte nummer derop til, og kan derfor ikke ringe til dem. Jeg har aldrig hÞrt om eller vÊret ude for noget lignende. Jeg blev lovet en status sidst på dagen, men har - surprise - endnu engang intet hÞrt.
Jeg er mildest talt skuffet over manglen på professionalisme og kommunikation. Det er simpelthen for besvÊrligt, og jeg har kÞbt mit sidste produkt herfra.
2026幎7æ15æ¥
èªçºçãªã¬ãã¥ãŒ
66°NORTH ããã®åç
Hi LÊrke,
Thank you for taking the time to share your experience. We are truly sorry to hear about the long delay and the lack of communication regarding your jacket.
Your jacket was sent to Iceland for repair, which generally takes longer than a standard repair. However, the current turnaround time is longer than we would expect, and we completely understand your frustration. We will investigate the current status of your repair and find out exactly where things stand.
This is certainly not the experience we want our customers to have, and we sincerely apologise for the inconvenience. We are currently looking into the situation and will do our very best to find a solution as quickly as possible. Thank you for bringing this to our attention.
Kind regards,
Anna-Lisa
66°North Customer Service
The worst return and refund process I have experienced
Extremely quick to send orders, painfully slow to process returns and refunds. Customer service is unresponsive, even after multiple follow-ups.
Last time, it took four months to receive my refund. The items are overpriced and only worth considering on sale, but no refund should take months.
2026幎7æ15æ¥
èªçºçãªã¬ãã¥ãŒ
66°NORTH ããã®åç
Hi Rasa,
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you experienced with the return and refund process.
This is certainly not the level of service we aim to provide, and we fully understand your frustration regarding the waiting time, communication and lack of follow-up.
We know that your package will be at our warehouse soon, and we will do our best to process your refund as quickly as possible.
We greatly appreciate your feedback, as it helps us improve our service and internal processes going forward.
Kind Regards,
Anna-Lisa, 66°North Customer Service
The beautiful parka arrived quickly andâŠ
The beautiful parka arrived quickly and the quality is incredible! The only thing holding me back from giving 5 stars is that there are no petite sizes and I was not sure which size to order. I am 5' 2" tall and the sleeves are very much too long. I am happy to have my parka sleeves shortened but dont want to risk ruining it. Otherwise, love it so much!
2026幎6æ25æ¥
66°NORTH ããã®åç
Hi,
Thank you for your lovely review! We're so pleased to hear that you love your parka and appreciate the quality. We also appreciate your feedback about petite sizes and will share this with our team. Thank you for taking the time to let us know.
Kind regards,
Anna-Lisa, 66°North Customer Service
Everything was perfect
Everything was perfect! Shipping was fast and hassle-free. The jacket is absolutely amazingâexcellent quality, incredibly comfortable, and exactly as expected. I love 66°North clothing and will definitely order from them again. Highly recommended!
2026幎6æ25æ¥
66°NORTH ããã®åç
Hi Nicole,
Thank you for your wonderful review! We're so pleased to hear that you had a great experience and that you love your jacket.
We appreciate your kind words and support.
Kind regards,
Anna-Lisa, 66°North Customer Service
Great quality clothes and excellentâŠ
Great quality clothes and excellent customer service
2026幎5æ4æ¥
66°NORTH ããã®åç
Hi Hasit,
Thank you for your kind review! It's wonderful to hear that you are happy with the quality of our clothing and the service you received. We truly appreciate your support and hope you enjoy your 66°North products for many years to come.
Kind Regards,
Anna-Lisa, 66°North Customer Service
Excellent service
Excellent service. I made the mistake of selecting instore pick-up rather than home delivery, but it was rectified with ease and in a timely manner.
2026幎6æ29æ¥
66°NORTH ããã®åç
Hi Paul,
Thank you for your review! It's great to hear that we were able to help resolve the delivery option issue quickly and smoothly. We appreciate your feedback and hope you enjoy your 66°North purchase for a long time.
Kind Regards,
Anna-Lisa, 66°North Customer Service
66°NORTH ããã®åç
Hi Werner,
Thank you for your kind words! We appreciate you taking the time to share your feedback and are happy to hear that you continue to receive great service from us. We look forward to being part of your future adventures.
Kind Regards,
Anna-Lisa, 66°North Customer Service
Immer wieder toll â€ïž
2026幎6æ26æ¥
66°NORTH ããã®åç
Hi,
Thank you for your great review! It's wonderful to hear that you continue to enjoy your 66°North products. We truly appreciate your continued support and hope you enjoy your clothing for many years to come.
Kind Regards,
Anna-Lisa, 66°North Customer Service
Good quality
Good quality, nice ideas, pants were a bit baggy but overall good, one jacket was on picture beige-brown, arrived clear snow white, that was a big surprise (negativelly) but good material and overall im quite satisfied, need to try it on some mountain hike.
2026幎6æ26æ¥
66°NORTH ããã®åç
Hi Adam,
Thank you for taking the time to share your feedback! It's great to hear that you appreciate the quality and materials of your 66°North items. We hope you enjoy testing your new gear on your mountain hikes and that it performs well on your adventures.
We also appreciate your comments regarding the colour difference. We understand that this can be surprising, and we'll share your feedback with our team.
Kind Regards,
Anna-Lisa, 66°North Customer Service
fast delivery and great product
2026幎6æ26æ¥
66°NORTH ããã®åç
Hi Gabriel,
Thank you for your kind review! It's great to hear that you're happy with both the fast delivery and your new 66°North product. We hope you enjoy it for many years to come.
Kind Regards,
Anna-Lisa, 66°North Customer Service
66°NORTH ããã®åç
Hi Ib,
Thank you for your review! It's great to hear that everything met your expectations once again. We truly appreciate your continued support and hope you enjoy your 66°North clothing for many years to come.
Kind Regards,
Anna-Lisa, 66°North Customer Service
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