My review is on the quality of the product. The experience of getting the jacket to me was less than ideal. This was partly my fault, but then some issues with DPD and 66 themselves - who after initia... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My husband bought me a Snaefell hoodie at the Reykjavik store and brought it home to Canada. The quality is excellent, but the Small is snug and short in the arms, so I asked to exchange it for... もっと見る
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The Hornstrandir Gore-Tex Pro shell jacket is an astonishing shield against wind and water, and somehow manages not to get overheated. The new non-PFAS formula also means a lighter, less crinkly produ... もっと見る
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I own various 66 North Jackets and find them all to be the highest quality, delivery is quick and easy when ordered from their web site. I've had two occasions when I've needed warranty repairs on my... もっと見る
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企業情報
当該企業による記述
66°North was founded in 1926 by Hans Kristjánsson with the purpose of making protective clothing for Icelandic fishermen and workers braving the North Atlantic elements. For nearly 100 years 66˚North’s products have been designed and proven in Iceland, worn by everyday people and outdoor professionals in some of the world’s most challenging conditions. In 2021 we became a certified B Corp, joining a global community of brands meeting high standards of environmental and social impact. Everything we make is approached with a circular mindset - designing and making products that are fit for purpose, made to last, repairable, and create minimal waste - with end-of-life considered at the beginning.
連絡先
Miðhraun 11, 210, Garðabær, アイスランド
- contact@66north.com
- 66north.com
4.0
ほぼ満足
375件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
At first i had trouble getting the…
At first i had trouble getting the size, and when it reached me, i got a size that was so small for me, however i send an email. It was very confusing at first, however i managed to get a return slip which is free of charge and exchange for another bigger size. Overall thanks to the customer service which may took some time but it was excellent!
2026年4月1日
66°NORTH からの回答
Hi,
Thank you for your feedback, we’re really glad our team was able to help resolve this for you, even if it took a little time. We appreciate your patience!
Kind Regards,
Lorcan, 66°North Customer Service
Received service as promised
Received service as promised. The item purchased exceeded expectations!
Janice McDonald
2026年3月31日
66°NORTH からの回答
Hi Janice,
Thank you very much! We’re really glad everything met your expectations.
Kind Regards,
Lorcan, 66°North Customer Service
66°NORTH からの回答
Hi Christina,
Thank you so much for your kind words, we really appreciate it! 😊
Kind Regards,
Lorcan, 66°North Customer Service
66°NORTH からの回答
Hi Ulla,
Thank you very much, we’re really happy to hear that!
Kind Regards,
Lorcan, 66°North Customer Service
Everything was perfekt!!
2026年3月30日
66°NORTH からの回答
Hi,
Thank you so much! We’re really happy to hear everything was perfect.
Kind Regards,
Lorcan, 66°North Customer Service
66°NORTH からの回答
Hi Scott,
Thank you very much, we really appreciate your support!
Kind Regards,
Lorcan, 66°North Customer Service
66°NORTH からの回答
Hi Paul,
Thank you very much for your kind feedback, we really appreciate it!
Kind Regards,
Lorcan, 66°North Customer Service
Die Lieferung kam sehr schnell und man…
Die Lieferung kam sehr schnell und man konnte die Sendung gut verfolgen. Die Jacke ist einfach sehr gut verarbeitet und sieht toll aus
2026年3月27日
66°NORTH からの回答
Hi Antje,
Thank you very much for your kind review! We’re really happy to hear that the delivery was quick and that you’re pleased with the quality.
Kind Regards,
Lorcan, 66°North Customer Service
66°NORTH からの回答
Hi Michal,
Thank you so much for your kind words!
Kind Regards,
Lorcan, 66°North Customer Service
Everyone should be buying Icelandic clothing!
Speedy delivery to the United States and great quality clothing (that also as a bonus smell amazing without even washing!).
2026年3月26日
66°NORTH からの回答
Hi Christian,
Thank you so much for your kind words! We're delighted to hear that you’re happy with both the quality of the clothing and the speedy delivery to the United States. And we’ll take the compliment on the fresh scent too 😊
We really appreciate your support and hope you continue to enjoy your items for a long time to come.
Kind Regards,
Lorcan, 66°North Customer Service
This is so frustrating - buyer beware
This is so frustrating. This is supposed to be a high tier brand and it's 9 days, going to be 10 days tomorrow since my return was receipted back to them. Their return policy promises processing within 10 days. I have reached out to their customer service almost daily to let them know that the package arrived and hoping for a speedy refund. What is the hold up? I will likely go through my bank to chargeback if it's not initiated on-time because the company would be fraudulent by not honouring its return policy.
Why would I reorder if the return and refund process is so painful? I am paying duties both receiving and sending back as well as shipping fees yet it takes so long to refund me for the products?
2026年3月31日
自発的なレビュー
66°NORTH からの回答
Hi Christina,
Thank you for your feedback, and we’re very sorry for the delay you’ve experienced with your refund.
As you will be aware this has now been resolved, and we apologise again for the inconvenience and lack of clarity during the process. We completely understand your frustration and are taking this as a learning point to improve our communication and turnaround times going forward. However, we are glad we could work this out together!
Kind Regards,
Lorcan, 66°North Customer Service
Still waiting on refund
They received my return (a parcel that I had to pay the shipping fee on) at their Scarborough, Maine location over a week ago and I have still yet to receive a refund. I reached out to both their customer service emails to make sure they have received it, and have not gotten any responses from their team. I will most likely be going through PayPal to file a dispute. They could at least respond to let me know the status of the return. Where is the decency?
2026年3月30日
自発的なレビュー
66°NORTH からの回答
Hi Sara,
We’re very sorry, this shouldn’t take this long. We can see that your parcel has been returned to us, and we will make sure your refund is processed as soon as possible.
This is not the experience we want for our customers, and we truly apologise for the delay and frustration caused.
Thank you for your patience and feedback.
Kind Regards,
Lorcan, 66°North Customer Service
Stock error I had to pay for
I’ve always been a fan of the quality at 66°North, but my recent exchange experience was incredibly frustrating. I waited two weeks through the peak of winter for an exchange that was eventually cancelled due to stock issues. While the staff is polite, I ended up without the gloves I needed and was still charged the original 51 DKK shipping fee for a "service" that resulted in no product and a long wait in the cold. It’s disappointing that a premium brand doesn't offer more flexibility or a simple shipping gesture after such a significant delay.
2026年3月27日
自発的なレビュー
66°NORTH からの回答
Hi Maciej,
We’re very sorry to hear about your recent experience – this is not the level of service we aim to provide. We completely understand how frustrating it must have been to wait for an exchange that couldn’t be fulfilled due to stock issues, especially in the middle of winter.
We truly appreciate your feedback and will pass it on to the team to help improve our processes. While we can’t undo the delay, we’d be happy to look into a way to make this right, so please reach out to our customer service team and they’ll assist you as quickly as possible.
Kind Regards,
Lorcan, 66°North Customer Service
66°NORTH からの回答
Hi,
Thank you so much for your kind review! We’re very happy to hear that you had an excellent experience with both our customer service and our products.
Kind regards,
Sofus, 66°North Customer Service
Amazing stuff!
High quality products that stand the test of time. 66 North has been consistently putting out technical gear that marches to the beat of its own drum for 100 years now.
2026年3月18日
66°NORTH からの回答
Hi,
Thank you for your wonderful review! We’re delighted to hear that you value the quality, durability, and character of our products. Staying true to our own path while creating long-lasting technical gear is something we take great pride in.
We truly appreciate your support.
Kind regards,
Sofus, 66°North Customer Service
66°NORTH からの回答
Hi,
Thank you so much for your great review! We’re delighted to hear that you were happy with both the product and the full ordering and delivery experience.
Kind regards,
Sofus, 66°North Customer Service
66°NORTH からの回答
Hi,
Thank you for your kind review! We’re delighted to hear that you are happy with the quality of the items.
Kind regards,
Sofus, 66°North Customer Service
great quality products received
great quality products. quick to dispatch as well. would buy again
2026年3月10日
66°NORTH からの回答
Hi,
Thank you for your kind review! We’re very pleased to hear that you’re happy with the quality and that your order was dispatched quickly. It’s great to know you would shop with us again.
Kind regards,
Sofus, 66°North Customer Service
North 66 is a Lovenbrand and so many…
North 66 is a Lovenbrand and so many items are made in Europe 🫶
2026年3月9日
66°NORTH からの回答
Hi,
Thank you so much for your lovely review! We’re very happy to hear that 66°North is a brand you love, and we appreciate that you value where many of our products are made.
Kind regards,
Sofus, 66°North Customer Service
livraison très rapide
2026年3月9日
66°NORTH からの回答
Hi,
Thank you for your review! We’re very happy to hear that your delivery arrived so quickly.
Kind regards,
Sofus, 66°North Customer Service
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