My review is on the quality of the product. The experience of getting the jacket to me was less than ideal. This was partly my fault, but then some issues with DPD and 66 themselves - who after initia... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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My husband bought me a Snaefell hoodie at the Reykjavik store and brought it home to Canada. The quality is excellent, but the Small is snug and short in the arms, so I asked to exchange it for... もっと見る
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The Hornstrandir Gore-Tex Pro shell jacket is an astonishing shield against wind and water, and somehow manages not to get overheated. The new non-PFAS formula also means a lighter, less crinkly produ... もっと見る
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I own various 66 North Jackets and find them all to be the highest quality, delivery is quick and easy when ordered from their web site. I've had two occasions when I've needed warranty repairs on my... もっと見る
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企業情報
当該企業による記述
66°North was founded in 1926 by Hans Kristjánsson with the purpose of making protective clothing for Icelandic fishermen and workers braving the North Atlantic elements. For nearly 100 years 66˚North’s products have been designed and proven in Iceland, worn by everyday people and outdoor professionals in some of the world’s most challenging conditions. In 2021 we became a certified B Corp, joining a global community of brands meeting high standards of environmental and social impact. Everything we make is approached with a circular mindset - designing and making products that are fit for purpose, made to last, repairable, and create minimal waste - with end-of-life considered at the beginning.
連絡先
Miðhraun 11, 210, Garðabær, アイスランド
- contact@66north.com
- 66north.com
4.0
ほぼ満足
375件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
5 stars is not enough
2026年2月23日
66°NORTH からの回答
Hi Rawle,
Wow, thank you! We’re thrilled you feel that way and so grateful for your support.
Kind Regards,
Lorcan, 66°North Customer Service
I disliked the return shipping…
I disliked the return shipping procedure which is not customer friendly since too complicated and too expensive.
Hotline experience was positive, friendly and solution oriented.
2026年1月27日
66°NORTH からの回答
Hi Jurgen,
Thank you for your feedback.
We’re sorry to hear that you found the return shipping process complicated and costly, we understand how important a smooth return experience is, and we’re continuously working to improve our processes.
That said, we’re very pleased to hear that your experience with our hotline was positive and that you found our team friendly and solution-oriented. We will certainly pass this feedback on to them.
Thank you again for taking the time to share your experience.
Kind regards,
Lorcan, 66°North Customer Service
66°NORTH からの回答
Hi Arnaud,
We’re sorry to hear that you feel the price is high. Please note that the majority of 66°North products are designed in Iceland and produced in Europe, ensuring high-quality materials, craftsmanship, and technical performance. Our prices reflect the durability, design, and functionality that our customers expect.
Kind regards,
Ida, 66°North Customer Service
Fine jacket
Fine jacket. Ridiculous import fees of half the jackets cost!! It’s the fault of the USA but a warning would have been good. I looked up what the fees were supposed to be (15%) and that was fine but the delivery service DHL charged 50% for “duty.” Beware!
I am trying to deal with DHL about this; the agent there told me they must have made a mistake, but I emailed the situation to them with a full description and they never got back to me.
I do want to reiterate that this is the best really cold weather jacket I have owned: both attractive and technically excellent. I am still glad I bought it even though with the duty the price is a bit heart stopping. I could not find a similar product in the US, which is why I went to a company in Iceland for this product. It is really well made, great materials, super warm and relatively easy to move about in. I am very pleased with it, in spite of the problem with the price, no fault of theirs.
2026年2月1日
66°NORTH からの回答
Hi Laura,
Thank you for taking the time to share your experience. We’re glad to hear that you’re happy with your jacket and its quality – it’s great to know it meets your expectations for both warmth and performance.
We’re very sorry to hear about the unexpected import fees and the difficulties you experienced with DHL. We understand how frustrating this must have been, and we appreciate your patience while trying to resolve it. Unfortunately, customs and courier charges are outside our control, but your feedback is very helpful, and we’ll consider ways to make this clearer for our international customers in the future.
Kind regards,
Ida, 66°North Customer Service
66°NORTH からの回答
Hi Roberto,
Thank you for your feedback! We’re glad to hear that you found the process quick and easy, and that you’re happy with the quality of our GORE-TEX jackets.
Kind regards,
Ida, 66°North Customer Service
66°NORTH からの回答
Hi Fabio,
Thank you for your kind words! We’re glad to hear that our service and quality met your expectations. We really appreciate your feedback!
Kind regards,
Ida, 66°North Customer Service
Simply the best winter wear
Simply the best winter wear, especially for winter running, skiing, and other athletic activities. Fantastic life-long quality well worth the price and investment. Even US tariffs won’t stop me from continuing to buy from my favorite store in Iceland!
2026年2月2日
66°NORTH からの回答
Hi Donald,
Thank you so much for your wonderful review! We’re thrilled to hear that our winter wear meets your expectations for quality and performance, whether it’s for running, skiing, or other activities. Your support means a lot to us, and we’re delighted to remain your favorite store – even with US tariffs!
Kind regards,
Ida, 66°North Customer Service
super god service
2026年1月26日
66°NORTH からの回答
Hej,
Tusind tak for din anmeldelse! Det glæder os rigtig meget at høre, at du har oplevet super god service.
Vi sætter stor pris på din feedback.
De bedste hilsner,
Sofus, 66°North Customer Service
The produtcs are nice BUT
The produtcs are nice, but their speed of shipping, information level and customer service is very poor, unfortuanetly.
My family and I placed 3 orders in JAN26 - 2 out of 3 we did not receive info about shipping. And eventhough it says 1-4 business days delivery time - all orders took much longer transit time.
Only way to get reply is chat on their website, but very useless replies and they promise to check with warehouse and get back to you, but never received reply.
2026年2月2日
66°NORTH からの回答
Hi,
Thank you for taking the time to share your experience. We’re pleased to hear that you like the products, but we’re truly sorry to read about the issues you experienced with shipping updates and communication.
What you describe — lack of shipping information, longer transit times than stated, and not receiving follow-ups after contacting us — is not the level of service we aim to provide. We completely understand how frustrating that must have been, especially when placing multiple orders.
If this has not already been fully resolved, we would really appreciate the opportunity to look into the three orders properly and follow up with you. Please contact us at contact@66north.com
with your order details, and we will review the case thoroughly and ensure you receive a clear response.
Thank you again for your honest feedback — it helps us improve.
Kind regards,
Sofus, 66°North Customer Service
Order shipped quickly and well packed
Order shipped quickly, packaged well, arrived on time in good condition
2026年2月2日
66°NORTH からの回答
Hi Ray,
Thank you for your great feedback! We’re happy to hear your order arrived on time, well-packaged, and in good condition. We really appreciate your support!
Kind regards,
Ida, 66°North Customer Service
66°NORTH からの回答
Hi Serge,
Thank you so much for your kind words! We’re glad to hear you enjoyed your experience in our shop and liked our modern clothing collection. We really appreciate your feedback!
Kind regards,
Ida, 66°North Customer Service
66°NORTH からの回答
Hi Yusein,
We’re very sorry to hear about your experience and understand your frustration regarding delivery times and product expectations. Your feedback is important to us, and we will share it with our team to help improve both our service and product quality.
We don’t have your email address connected to this review, so please feel free to reach out directly if you’d like us to review the situation further.
Kind regards,
Ida, 66°North Customer Service
Thrilled to bits💫 with my new wool…
Thrilled to bits💫 with my new wool working gloves. Super quality, very good price, arriving as you said.
Thank you very much🙏
2026年1月30日
66°NORTH からの回答
Hi Barbara,
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re happy with your new wool working gloves and that everything arrived as expected. Your feedback means a lot to us – enjoy!
Kind regards,
Ida, 66°North Customer Service
66°NORTH からの回答
Hi Nigel,
Thank you so much for your kind words! We’re glad to hear you’re enjoying the quality and durability of our products. Your support means a lot to us!
Kind regards,
Ida, 66°North Customer Service
I was unhappy with the return and…
I was unhappy with the return and exchange policy. When the item I ordered didn’t fit, an exchange for the correct size wasn’t available, and I was required to pay return shipping. Because of this experience, I won’t be buying from 66°North again.
2026年1月30日
66°NORTH からの回答
Hi Wes,
We’re very sorry to hear about your experience and completely understand your frustration. Our return and exchange policies are designed to be fair, but we understand that the costs and limitations can be disappointing.
We truly appreciate your feedback and will take it into account as we continue to improve our service. Thank you for sharing your experience.
Kind regards,
Ida, 66°North Customer Service
Unacceptable returns policy,
Returned package was received back at London store well over a week ago, and the only communication I have is the courier notification of the parcel being delivered....no refund, no information
66North have done NOTHING, totally unacceptable and will be going through my bank.
Avoid this company.
2026年1月29日
66°NORTH からの回答
Hi Iain,
Thank you for your feedback. We’re very sorry to hear about your experience and completely understand your frustration. This is not the standard of service we aim to provide.
We can see that your refund has now been processed, and we sincerely apologize that the process took longer than expected.
We appreciate your patience and hope to restore your confidence in 66°North.
Kind regards,
Ida, 66°North Customer Service
Realy great hats
Realy great hats. I use the hats for working under the helmet with chainsaws, both sizes once over the ears once ears free are fantastic and I am happy to have both
2026年1月29日
66°NORTH からの回答
Hi Wilfried,
Thank you so much for your great review!
We’re really happy to hear that the hats work well for you under your helmet – especially when working with chainsaws. It’s great to know that both sizes, whether worn over the ears or with ears free, suit your needs.
We truly appreciate your support and wish you safe and comfortable work!
Kind regards,
Ida, 66°North Customer Service
Tres beaux!
Livraison rapide, super qualité et les couleurs correspondent aux images. Donc je suis super contente de mon achat et de cette marque (qui reste pourtant assez cher; d'où mon achat de vêtements soldés).
2026年1月28日
66°NORTH からの回答
Hi,
Thank you so much for your lovely review! We’re very happy to hear that delivery was fast, the quality met your expectations, and that the colours matched what you saw online. It’s great to know you’re happy with your purchase and the brand.
We also appreciate your honest note on pricing, and we’re glad you were able to find something you loved on sale.
Kind regards,
Sofus, 66°North Customer Service
Perfect for adventures or gifts
Buy some items for my wife and a parka for me. Perfect for winter adventures.
2026年1月28日
66°NORTH からの回答
Hi,
Thank you for your great review! We’re happy to hear that both the items for your wife and the parka for you are perfect for winter adventures.
We hope they keep you warm and comfortable for many seasons to come.
Kind regards,
Sofus, 66°North Customer Service
Incredible cold weather gear and fast shipping
The clothes were premium quality. It is difficult to really tell the features and assess value with the online pictures. But everything that I have purchased from 66North has been exceptional. Plus, it is incredibly well made that will last the rest of my life. Americans are typically a little thicker than Scandinavian / Icelandic people. But the size was fairly true to size (just like 3-5% smaller). Finally, I purchased a scarf that is incredibly stylish, warm and the envy of my friends. I never thought that I could love a scarf so much.
2026年1月27日
66°NORTH からの回答
Hi,
Thank you so much for such a thoughtful and detailed review! We’re really happy to hear that the quality and craftsmanship of your purchases have lived up to — and exceeded — your expectations. Knowing that you feel the pieces will last a lifetime means a great deal to us.
We also appreciate your comments on sizing and fit, as that’s very helpful for other customers shopping online. And we’re especially glad to hear that the scarf has become a favourite — and even the envy of your friends!
Thank you for choosing 66°North and for sharing your experience.
Kind regards,
Sofus, 66°North Customer Service
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