The experience i had this week is shocking...I've always paid my water from my card number on a continuous role from my bank up until last week *I've never missed a payment with any bills *however I h... ãã£ãšèŠã
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Curate's Egg. Pleasant enough people, but impossible for them to get the correct answer first time round. At the time of writing the appropriate outcome is still awaited. Update: Action since... ãã£ãšèŠã
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Fantastic customer service from Joanne Bonner who called me to rectify our issues going back to last year. She had our old account closed down straight away and set up a new business account for ou... ãã£ãšèŠã
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We had a problem finding our water meter as it was hidden by undergrowth and was quite a distance from our property. After we made several attempts to locate the meter, we had to call Affinity. Sean H... ãã£ãšèŠã
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Affinity for Business is a clean and waste water retailer; we provide these services to businesses located in the UK. We are passionate about customer service and we are always looking to improve by listening to our customer feedback - that is why it is so important to us that we read every review and act on any advice/suggestions or improvements that you have given us through them - as well as feeling good about the nice ones! You can be assured that with Affinity for Business you will deal with a company that talks simply, avoids jargon and listens to our customers â if you are unhappy with your current provider then give us call, we will answer your call in seconds! Say hello to our team on Twitter @affinityfb, Facebook and LinkedIn ððœ
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Alchemy - 2nd Floor, Bessemer Road, AL7 1HE, Welwyn Garden City, è±åœ
- 0345 357 2424
- enquiries@affinityforbusiness.co.uk
- affinityforbusiness.co.uk
2.5
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Great service
Great service, excellent communicator, thank you, A*
2019幎12æ13æ¥
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Affinity for Business ããã®åç
Hi Janette, thank you very much for this review - I'm glad you had such a good experience with us.
Have a great day, Iliana :)
Alex was incredibly helpful and dealtâŠ
Alex was incredibly helpful and dealt with my enquiry quickly and efficiently
2019幎12æ10æ¥
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Affinity for Business ããã®åç
Hi there, thank you for rating us 5-stars, we really appreciate it!
It's great to read we were able to sort things out for you, Alex will be really pleased with this.
Have a lovely day, Iliana :)
Highly Recommend Affinity (For Business).
Highly recommend the service from Affinity for Business. The customer service adviser (Melissa Hasler) was very efficient and sorted my query with no problems at all.
2019幎12æ10æ¥
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Affinity for Business ããã®åç
Hi Sandi, thank you for taking the time to review us.
Mel will be so happy to read your feedback!
Have a lovely day, Iliana :)
Thank you for such quick response andâŠ
Thank you for such quick response and providing the information I required, excellent service
2019幎12æ10æ¥
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Affinity for Business ããã®åç
Hi Anna, thank you for this 5-star review! I'm happy to hear the team could help you.
Have a lovely day, Iliana :)
Affinity for Business ããã®åç
Thank you for our 5-star review - we really appreciate it :)
Keely
Many thanks for correcting our paymentâŠ
Many thanks for correcting our payment error with a minimum of fuss.
2019幎12æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Mervyn, thank you for taking the time to leave us a review.
I'm glad our team were able to help with your enquiry - delivering excellent customer service is something we pride ourselves on. If we can be of any more help in future, please don't hesitate to reach out.
Have a great day! Keely
Excellent Response
Excellent Response - thank you. When I originally phoned I was given the option of waiting or you would phone me back when someone was available, which was great and I wish other companies could follow suit.
Since then, your follow up actions have been so much quicker than all the others I am having to deal with at the moment.
So, thank you, again.
Clive
2019幎12æ6æ¥
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Affinity for Business ããã®åç
Hi Clive, wow your review is so lovely to read. Thank you for taking the time to post this!
The team will be so happy to read your comments. I'm so glad our customer service efforts have stood out from the rest - delivering excellent service levels and response times are a top priority of ours, so it's great to read this is coming across in your review.
Have a lovely weekend, Iliana :)
problems setting up online account
2019幎12æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Mr Wright, thank you for leaving your feedback. We really appreciate it!
I'm so sorry you had issues setting up your online account. I've just spoken to a member of our team who has confirmed the set up of your account with you - I'm glad we could help sort out any issues and I hope you enjoy using the great features in My Account.
Have a lovely day, Iliana :)
well trained staff & polite
2019幎12æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi there, thanks for sharing your review.
We're really pleased to read you had a good experience with us.
Have a lovely day, Iliana :)
Very Helpful
The gent I spoke to was really helpful and efficient, he dealt with my enquiry promptly.
2019幎12æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hello, thank you very much for the 5-star review!
I'm so glad the team were able to help with your enquiry - delivering excellent customer service is something we really pride ourselves on.
Have a lovely day, Iliana :)
Affinity for business dealt with thisâŠ
Affinity for business dealt with this very swiftly.
2019幎12æ4æ¥
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Affinity for Business ããã®åç
Hi there, thanks for taking the time to review us , I'm so glad we were able to sort things out for you.
Have a lovely day, Iliana :)
Clear, concise & accurate advice given.
Your customer service assistant Alex was most helpful & concise in explaining various items to me. He spoke clearly & was thorough. Alex got confirmation of advice & called me back with further information as promised. Many thanks.
2019幎12æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hello, thanks for leaving such a fantastic review.
It's lovely to read your experience with us - Alex will be so chuffed with this!
Have a great day, Iliana :)
Excellent service
2019幎12æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Shirley, thanks for the 5-star review, we really appreciate it!
Have a great day, Iliana :)
Quick resolution of issues
Quick resolution of issues - Friendly and helpful customer service advisor Joanne.
2019幎12æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Kirsty, thanks for leaving such a great review.
I'm really pleased that we could resolve any issues for you, Joanne will be so chuffed!
Have a lovely day, Iliana :)
helpful and friendly
2019幎12æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi there, thanks for taking the time to review us. It's nice to read you've had a good experience with the team.
Have a lovely day, Iliana :)
perfect and prompt service
2019幎11æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi, thanks for giving us such a great review - we're so pleased you had a good experience!
Have a lovely day, Iliana :)
slow responses and still waiting.
We took over a business 24th August and the most trying thing I've had to do is organise paying for the water. Emails sent to me (dear Pauline) - not my name! I have tried on numerous occasions to get a bill!!! I want to pay - Affinity get on with it.
2019幎11æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi there, thank you for your feedback.
I'm very sorry to read you've had trouble with receiving and paying your bill. A member of our team will be in touch with you today to clarify any issues regarding your bills and confirm your customer details with you.
Again, I am very sorry for any inconvenience this has caused - this falls below our usual standard of service and I hope you'll be able to rate us higher in future.
Many thanks,
Iliana
My query was dealt with efficiently.
My query was dealt with efficiently.
Thank you!
2019幎11æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi there, thank you for posting this review!
I'm so glad to read you've had a good experience with us.
Have a lovely day, Iliana :)
Quick, Efficient and Friendly
Quick, Efficient and Friendly!!!
2019幎11æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Sophie, thanks for the 5-star review, that's just what we love to hear!
Have a great day, Iliana :)
Abbie Willis has been brilliant inâŠ
Abbie Willis has been brilliant in resolving an end of contract situation - many thanks Abbie a credit to Affinity
2019幎11æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Funzone, thank you for posting this 5-star review!
I'm so glad we were able to resolve things for you. It's lovely to read your comments about Abbie, I'll be sure to pass this onto her.
Have a great day, Iliana :)
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