The experience i had this week is shocking...I've always paid my water from my card number on a continuous role from my bank up until last week *I've never missed a payment with any bills *however I h... ãã£ãšèŠã
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Curate's Egg. Pleasant enough people, but impossible for them to get the correct answer first time round. At the time of writing the appropriate outcome is still awaited. Update: Action since... ãã£ãšèŠã
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Fantastic customer service from Joanne Bonner who called me to rectify our issues going back to last year. She had our old account closed down straight away and set up a new business account for ou... ãã£ãšèŠã
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We had a problem finding our water meter as it was hidden by undergrowth and was quite a distance from our property. After we made several attempts to locate the meter, we had to call Affinity. Sean H... ãã£ãšèŠã
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Affinity for Business is a clean and waste water retailer; we provide these services to businesses located in the UK. We are passionate about customer service and we are always looking to improve by listening to our customer feedback - that is why it is so important to us that we read every review and act on any advice/suggestions or improvements that you have given us through them - as well as feeling good about the nice ones! You can be assured that with Affinity for Business you will deal with a company that talks simply, avoids jargon and listens to our customers â if you are unhappy with your current provider then give us call, we will answer your call in seconds! Say hello to our team on Twitter @affinityfb, Facebook and LinkedIn ððœ
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Alchemy - 2nd Floor, Bessemer Road, AL7 1HE, Welwyn Garden City, è±åœ
- 0345 357 2424
- enquiries@affinityforbusiness.co.uk
- affinityforbusiness.co.uk
2.5
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Adam Slater has been the most helpfulâŠ
Adam Slater has been the most helpful and efficent with our problem with Castle Water after 18 months
He has always been available to talk to and has kept us up to date at all times.
He has been a privilege to work with and is a asset to your Company.
2020幎1æ17æ¥
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Affinity for Business ããã®åç
Hi Octagon Developments, thank you so much for posting such a brilliant review!
I'm so glad the team could help sort out any issues with your other retailer - Adam will be so chuffed to read your comments.
Have a lovely day, Iliana :)
Very good service from VIkki Cole
2020幎1æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi there, thank you for rating us 5-stars, we really appreciate it. Vikki will be so happy to read this!
Have a lovely day, Iliana :)
Excellent customer service and quickâŠ
Excellent customer service and quick reply. Got our address changed and mandate processed within 24 hours. Customer support Advisor Rupi was very helpful.
2020幎1æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Dilukshan, Thank you for posting this review!
I'm so glad Rupi could help get everything sorted for you, she'll be so pleased to read this feedback.
Have a lovely day, Iliana :)
Called up with an account issue and itâŠ
Called up with an account issue and it was resolved quickly, professionally and politely - quite unusual for this day and age and very welcome.
2020幎1æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi there, we really appreciate you rating us 5-stars!
I'm really glad you had such a good experience with our customer service team - providing an excellent level of service is something we take a lot of pride in, so it's lovely to read this is coming across in your review.
Have a great day, Iliana :)
Good service
2020幎1æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Vasi, thank you very much for taking the time to post this review
I'm so glad you had a good experience with us.
Have a lovely day, Iliana :)
Great Customer Service
Adam Slater in Customer Services was extremely helpful and professional. This made the process of switching to Affinity very straightforward.
2020幎1æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Sharon, thank you for your review and for choosing us as your water retailer. It's lovely to read your comments about Adam, he'll be so chuffed!
Have a great day, Iliana :)
The staff are very helpful and givesâŠ
The staff are very helpful and gives clear professional advice. I will recommend my friends and colleagues to you the services the company is providing.
2020幎1æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Sunil, thank you for posting this review, we really appreciate it!
I'm so glad you've had a good experience with us, the team will be so thrilled to read your comments.
Have a lovely day, Iliana :)
Affinity for Business ããã®åç
Hi Mr Patel, thank you for taking the time to review us.
Have a great day, Iliana :)
Affinity for Business ããã®åç
Hi There, thank you very much for rating us 5-stars - I'm glad you had such a good experience with us!
Have a lovely day, Iliana :)
Adam Slater has been most helpful withâŠ
Adam Slater has been most helpful with his advise given and assistance in resolving a number of site issues to conclusion and our satisfaction; we are extremely happy with the service and would recommend Affinity for Business as a 'Water Retailer'
2020幎1æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Tony, thank you very much for rating us 5-stars.
It's so lovely to read you would recommend us - Adam will be so pleased to read this review!
Have a great day, Iliana :)
Very efficient help over the phone andâŠ
Very efficient help over the phone and by email. Enquiry resolved quickly and satisfactorily (with Customer Services, Vikki Cole). Many thanks!
2020幎1æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Lindsay, thank you for taking the time to post this brilliant review!
It's was so nice read your comments, and we're glad you're happy with our service - this is something we really take pride in. Vikki and the rest of the team will be so chuffed to read this.
Have a great day, Tom :)
Alex
Alex. You have been very helpful today. I wish Castle Water were as user friendly.
Thank you
Andrew Hare
2020幎1æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Andrew, thank you for leaving us a 5-star review. I'm so glad you're happy with our service - Alex and the rest of the AfB team will be delighted to read this.
Have a nice day, Tom :)
Great service and swift email response
2020幎1æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Tom, thank you very much for this review - I'm glad you had such a good experience with us.
Have a great day, Tom :)
Friendly service and issues resolvedâŠ
Friendly service and issues resolved quickly
2020幎1æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi there, thank you for leaving us a review - I'm glad you had such a good experience with us.
Have a great day, Tom :)
Alex resolved my enquiry within 5âŠ
Alex resolved my enquiry within 5 minutes.
He setup a refund within two hours.
Excellent service!
2020幎1æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Bob,
Thank you for this 5-star review! I'm so glad you're happy with our service - I will pass this on to Alex and the rest of the AfB team.
Have a great day, Tom :)
Wonderful Service!
Vikki Cole was absolutely amazing on the phone today, helping me work through multiple accounts I had queries on. She was incredibly patient, and more than happy to help me find a resolution.
2020幎1æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi,
Thank you for taking the time to post this fantastic review!
It's was so nice read your comments, and we're glad you're happy with our service - this is something we really take pride in. Vikki and the rest of the team will be so chuffed to read this.
Have a great day, Tom :)
A1 experience
2020幎1æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Mukesh, thank you for this 5-star review! I'm happy to hear the team could help you.
Tom :)
Alex Newman
Alex Newman, very helpful and pleasant. Many thanks
2020幎1æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi there, thank you for this 5-star review! I'm so glad you're happy with our service - I will pass this on to Alex and the rest of the AfB team.
Have a great day, Tom :)
Very helpful
2019幎12æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi there, thank you very much for this review - I'm glad you had such a good experience with us.
Have a great day, Tom :)
Excellent service
Excellent service. Chrystiana was extremely helpful and knowledgeable giving us the information needed to start resolving a complicated problem. Colin Fit Club Studios
2019幎12æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Colin,
Thank you for taking the time to leave us such a nice review. Chrystiana and the AfB team will be delighted to read this.
Have a great day! Tom :)
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