Rang Alncom with an issue regarding our internet often dropping. Abbie checked it out at her end and came up with a solution; did whatever she had to do - explaining fully what she was doing and wh... もっと見る
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Great communication from staff at end of telephone . Really personable , who returned calls when they said they would , and were so pleasant and helpful. To the young technician who came out to instal... もっと見る
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Alncom were referred to me by Barmoor Castle Country Park. As soon as my holiday home was ready Alncom fitted the WiFi system and did an excellent job, with no mess. The signal is fantastic and the... もっと見る
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The staff in office and installation crews were excellent. The chaps installing were polite, professional and well trained. Any queries to the offices handled I in a friendly manner , quickly and... もっと見る
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企業情報
Alncom について
当該企業による記述
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
連絡先
Alncom, NE662PF, Alnwick, 英国
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5.0
優良
514件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
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Would recommend
I contacted Alncom to see if they could supply my broadband. The whole experience was excellent from start to finish. Helen explained all my options set me an account and arranged installation. The engineer who can was a nice young lad who was on time,polite and friendly. He was very helpful by explaining the set up and also helped me connect my phone. Very pleased with my connection and deal I got,would highly recommend Alncom!
2026年9月21日
Alncom からの回答
Hi Linda,
Thank you for your glowing 5* review, we are very grateful to you for taking the time to share your views on your broadband installation and the service you have received, we will pass your comments on to our teams.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Excellent service.
Excellent service and importantly advice, from my initial enquiry to installation from all the staff i spoke too. Special thanks to the installer for his professionalism and workmanship.
I believe in supporting local business where I can and the service from Alncom leaves the ‘National companies’ a long way behind in terms of customer service. I would highly recommend.
2026年9月18日
Alncom からの回答
Hi Mike, thank you for sharing your wonderful feedback!
Our teams will always go above and beyond to provide the best customer service possible. We would like to thank you for giving us 5*s and will pass on your kind words to our engineer Callum.
Thank you for supporting our local business we really do appreciate it.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
★★★★★ Wouldn’t go anywhere else.
We’ve been so impressed with Alncom. You really feel like you’re dealing with a company that genuinely cares about its customers. On the rare occasion we’ve needed help, they’ve responded straight away and actually sorted things out! The broadband speeds have been fantastic too. Brilliant service, lovely people and hands down the best broadband provider in the North East. Wouldn’t hesitate to recommend them.
2026年9月1日
自発的なレビュー
Alncom からの回答
Thank you Claira for such a lovely review and sharing your experience! We’re thrilled that you’re happy with your Alncom Broadband and the service you have received from our teams and look forward to continuing to provide you with a brilliant service.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
The whole process from initial enquiry…
The whole process from initial enquiry to being online was so quick and professional. The installer on the day was very good and answered all my questions with ease. The service so far has well exceeded my expectations and we couldn't be happier. £25 a month for full fibre and we were paying sky £42 for normal broadband... its a no trainer!
2026年9月2日
Alncom からの回答
Hi David, thank you for your kind words and for giving us 5*'s we really do appreciate you taking the time to share your experience you have had with our Alncom teams and look forward to serving you as an Alncom customer.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Alncom からの回答
Thank you for your 5*review, we truly value you taking the time to share your experience of your Alncom Broadband installation.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom からの回答
Thank you William for your glowing 5* review, we are extremely grateful to you for sharing your experience you have had.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Absolutely Brilliant company
Absolutely Brilliant company. We were approached by Colin when they were bringing this service into the Village, he was extremely polite, friendly and knowledgeable. All questions were answered clearly and we signed up there and then. On the next working day we were called by the office to arrange an installation appointment for three days later. The installation team comprising of three engineers turned up promptly, discussed locations etc with us, completed the installation and then offered to help us set up our WiFi connected devices. The best bit is the increased speed! We were vey much at ease throughout the whole process and highly recommend this company.
2026年9月10日
自発的なレビュー
Alncom からの回答
Hi Katherine, this is wonderful to hear! It sounds like Colin and the installation team made the whole process smooth, professional, and stress free from start to finish.
Thank you for sharing such a positive review! If you have any other questions about anything else, please do contact our teams on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom Installation - Quick and easy
The engineer arrived on time and went straight into work mode. He gave me advice on how to connect everything and the installation was done under 2 hours which is fantastic. Up and running straight away.
The Customer Service was excellent from start to finish. Her assistance was vital as my previous provider was not making it easy to cancel.
Thank you so much Alncom for an effortless transition and I definitely recommend others to change their BB provider to them.
2026年8月20日
Alncom からの回答
Thank you Caroline for your 5* review, we really appreciate you taking the time to share your experience you have had with our teams at Alncom.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Can’t fault alncom at all
Can’t fault alncom at all! I filled out the enquiry form, and shortly had a call from Jess who sorted everything out for me, explained everything really well and booked in my installation. The engineers were great - made sure that the boxes were situated in a good place and set everything up for me. They were really helpful and I am really pleased to have my internet all set up in my new home by a local company, for a reasonable price.
2026年9月7日
Alncom からの回答
Welcome to your new home Alice, and thank you for taking the time to leave such a brilliant review!
We're delighted that Jess and our installation engineers took good care of you. As a local company, providing clear, reliable service at a fair price is what we're all about.
Thanks for choosing Alncom, we are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Mitford
From our initial conversation with salesman. All information has been correct. We signed up, were shortly given a date within a day. Booked , carried out work in no time at all . Brilliant team all pulling together in harmony.
2026年9月4日
Alncom からの回答
Thank you Trudi for taking the time to leave such a fantastic review! We are thrilled to hear that everything ran smoothly from your very first conversation with our sales team right through to the installation of your Alncom Broadband.
Providing accurate information, quick booking, and seamless teamwork are top priorities for us, so knowing the team delivered exactly that means a lot.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Very professional and extremely …
Very professional and extremely helpful staff.
In both the office and the site works,
A young lad called Callum on site
Went way beyond the call of duty.
Like wise office staff, really on the ball and super helpful.
2026年9月3日
Alncom からの回答
Hi Denis,
Thank you so much for taking the time to leave such a fantastic 5-star review!
We are thrilled to hear that you had such a great experience with both our office staff and our engineer Callum. We take huge pride in being, professional, and helpful every step of the way, so hearing this means a lot to us.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom からの回答
Hi Dean, thank you for sharing your feedback, we always strive to provide a helpful and efficient experience. We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Excellent Company
We had lost our internet connection and couldn’t use our landline or mobile. The lady from Alncom was excellent. We are pensioners and she was so patient with us and gave us detailed instructions to sort out the problem
2026年9月3日
自発的なレビュー
Alncom からの回答
Thank you so much Joan for taking the time to leave such a kind review and for giving us 5*'s.
We will pass your lovely feedback on to the team. Thank you for being valued customers of Alncom, and please don't hesitate to to contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any further assistance and we will be happy to help.
Team Alncom
Alncom customer service support is like…
Alncom customer service support is like having your own IT department. Raise a “ticket”, receive a call back and provided with the advice needed from well trained staff (Mark). Great service as usual. Thank you.
2026年9月2日
自発的なレビュー
Alncom からの回答
Thank you so much Edward, for taking the time to leave us a 5-star review! We're thrilled to hear that you had a great experience with Mark in our IT team. Our team works hard to deliver top quality service, and your feedback really does make a difference to us.
We are here if you have any queries or need any support in the future by calling 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Very responsive!
Very responsive and being local are able to resolve issues really quickly- highly recommend
2026年8月31日
自発的なレビュー
Alncom からの回答
Thank you so much Anne for the great feedback! Being a local provider means we can react quickly and be there when our customers need us most, so we’re thrilled to hear you’ve experienced that firsthand. We really appreciate your recommendation and your support for Alncom!
Team Alncom
First Class Service …
From the first contact to switch to the installation the company kept me well informed as to how and when the installation would be completed.
On the day , the engineer,Oscar, was very professional and completed the job swiftly, checking that all out. Gadgets were fully working and the signal was strong in every room. A recent follow up call from the office to check we were happy with the new connection was also appreciated.
2026年8月18日
Alncom からの回答
Thank you so much for taking the time to leave us such a wonderful review, David! We’re delighted to hear that you were kept well informed throughout the switching process and that Oscar provided swift, professional service during the installation. Ensuring strong coverage across all your devices and rooms is always our goal.
We really appreciate your feedback and hope you continue to enjoy your new connection!
Team Alncom
Quality of Service at ALL Times!
The quality of an organisation lies not just in their product but in how they respond when something goes wrong. Admittedly rare, but whenever Alncom has an outage they are accessible, responsive, informative and -most importantly - very efficient in sorting out problems. Not something you get often from bigger providers - take note, BT! - and a quality that makes you want to stick with Alncom as the best and most reliable internet provider in Northumberland!
2026年8月29日
自発的なレビュー
Alncom からの回答
Thank you David for such a fantastic review! While we work hard to keep everything running seamlessly, how we step up when things don't go to plan is what truly matters.
Keeping you informed and getting you back online quickly will always be our top priority. We're proud to serve Northumberland, and knowing we have your trust means a lot to our teams at Alncom.
Alncom からの回答
Hi Ross,
Thank you for taking the time to leave us a 5-star review! We're glad to hear you enjoyed our friendly and efficient service.
The Alncom Team
Good local provider
They came to fit the system on time and did a good job everything is working well we highly reccomend them as a local internet providor and good prices yours wayne.
2026年8月24日
Alncom からの回答
Hi Wayne,
Thank you for taking the time to leave us such a great review! We’re delighted that our installation team did a good job and that your internet is working well. We really appreciate your recommendation and your support as a local customer.
Team Alncom
Customer Service any good?
I have contacted Customer Service twice now and on both occasions it has been dealt with "the old fashioned way"....i.e someone I could clearly understand rapidly assisted me. It felt like I was talking to a friend.....Thankyou
2026年8月25日
自発的なレビュー
Alncom からの回答
Thank you Richard for the wonderful review! "Old fashioned" personal service is something we take huge pride in as a local provider, so it's brilliant to know our team delivered rapid, friendly support both times you reached out. Thanks for being an Alncom customer. Team Alncom
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