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Apelson Appliances UK Ltd レビュー 

377
•
TrustScore 5段階評価の4.5

4.3

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Iv purchased an oven from them 23rd Sept was delivered without the wire shelf....iv emailed numerous times about this but still not sorted...iv tried to call but number doesn't exist..absolutely disgu... もっと見る

5つ星のうち5の評価

The customer service lady was so Xtremely helpful. Bless the lady. Kind understanding intensely good & I highly appreciate her help. The delivery was smooth. Super service. Bless U All

5つ星のうち5の評価

Prompt and efficient customer service. Competitive price. Product was well packaged with no damage. Some confusion over delivery company. Email said DPD but APC was used.

5つ星のうち5の評価

After having probs with my cooker hood, found this company for parts. My part was easy to find with search facility and found my exact part. Delivered within a day or two, so was then able to get hood... もっと見る

企業情報

  1. 家電修理業
  2. ・
  3. 家電部品提供業者
  4. 電化製品卸売業者

Apelson Appliances UK Ltd について

当該企業による記述

Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.

  • Trained engineers with hands-on experience
  • Repairs carried out using original manufacturer parts
  • Easy booking and helpful guidance
  • Solutions tailored to your needs

Our team is always ready to bring peace of mind back to your home.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

377件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 44%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(377)

過去12か月のレビュー数: 176件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very impressed with the level of customer sevice

Very impressed with the level of service overall from Apelson. When my chainsaw developed an issue the process of getting it sorted for repair was very easy and fast. Excellent communication throughout. The Garden Power Team at Apelson could not have been more helpful in resolving my issue I was having with the supplier. Due to their continued helpfulness it all got sorted. Highly recommended company. Thanks again.

2026年4月2日
自発的なレビュー
5つ星のうち5の評価

I just wanted to say thank you for…

I just wanted to say thank you for resolving my issue so promptly. Honestly, it's like a new mower—it's never started so easily before! Excellent customer service and a quick fix; from arranging the pick-up to timely emails and efficient service to fix the problem, I can't fault anything. A BIG THANK YOU to everyone involved!

2026年3月31日
自発的なレビュー
5つ星のうち1の評価

An incorrect part was despatched

An incorrect part was despatched despite a photograph of the damaged part having been provided to the kitchen company. Who assured me it had been forwarded with their email.
We waited a further week for the correct part to be delivered, only to realise there were no screws holding the 3 centre bars in place.
By which point we gave up and accepted the part, intending to move the screws ourselves.

2026年3月24日
Apelson Appliances UK Ltd ロゴ

Apelson Appliances UK Ltd からの回答

We’re very sorry to hear about your experience.

Unfortunately, with running changes to parts and designs, issues like this can occasionally occur, though we completely understand how frustrating this must have been, especially after you had already provided a photo to help ensure the correct part was supplied.

We also apologise for the additional delay in receiving the replacement and for the inconvenience caused by the missing screws. This is certainly not the level of service we aim to provide.

We appreciate your patience and understanding in resolving this, and we’re sorry for the trouble caused throughout the process.

5つ星のうち5の評価

Can't fault the customer service here.

I ordered a replacement glass top for my induction hob and although it was despatched and received quickly, it was damaged in transit.
I emailed Kingfisher/Apelson about the issue and received a swift and positive response from Taylor at Apelson, both apologising for the issue and notifying that a replacement had been processed for delivery.
I received the replacement unit the next day.
It's great to see a company that resolves an issue both swiftly and without any drama, all within 5 days of my original order.

2026年3月23日
自発的なレビュー
5つ星のうち1の評価

Have not managed to resolve the issue…

Have not managed to resolve the issue - couldn't provide the spare part.

2026年3月18日
Apelson Appliances UK Ltd ロゴ

Apelson Appliances UK Ltd からの回答

We’re very sorry to hear that the issue has not been resolved and that we were unable to provide the required spare part.

Please accept our sincere apologies for the inconvenience caused. If there is anything further we can do to assist or explore alternative options, we would be more than happy to help

5つ星のうち5の評価

Hard to find items here, good prices

The product needed (hood filers) was easy to find on this website after searching the internet for it, and the price was reasonable. Packaging was great, protecting the items well. Delivery was quick. Will use again.

2025年9月14日
5つ星のうち1の評価

Confusing correspondence

Ordered thermocouple. Had order confirmed then on two separate occasions had emails saying my order had been dispatched. Never received the item then a week later I received an email saying the item was not available and they would refund my money in 3-5 days

2026年3月2日
Apelson Appliances UK Ltd ロゴ

Apelson Appliances UK Ltd からの回答

Thank you for your feedback, and we’re really sorry for the confusion and inconvenience caused.

We understand how frustrating it must have been to receive multiple dispatch notifications, only to then be informed that the item was unavailable. This is certainly not the level of service we aim to provide.

Unfortunately, on rare occasions, stock discrepancies can occur, and it appears this led to the conflicting updates you received. We’re currently reviewing this internally to ensure clearer and more accurate communication moving forward.

We truly appreciate your patience and apologise again for the experience.

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