Interparcel Australia レビュー 1,304

David responded professionally and concisely.

Quick customer service call line - rapid problem solving. Fragile Package arrived as safe and secure and affordably.

AVOID AT ALL COSTS
I can't begin to explain in enough detail the level of "who gives a shit" I felt from this company. And how much of an inconvenience I am that when my parcel wasn't picked up on Tuesday, that why am I calling Wednesday, Thursday and finally cancelling it on Friday and requesting a refund because it still hasn't been picked up.

package has not been picked up in the allotted timeframe. all interparcel does is rebook it and pray for the best.

the agent was polite, Very helpful, he knew how and what to do. my problem was resolved

David was amazing!

He was so fast, efficient and patient with me. It took him less than 3 minutes to find all my orders' locations, reschedule new couriers, and submit new claims.

I was very impressed.

Swift and concise responses about our parcel and giving up to date information regarding its whereabouts was incredibly satisfactory. The only thing that we could mention was there was a period of silence where Interparcel stated they were checking to see if the delivery had gone through but no other confirmation came back. Eventually the customer themselves personally confirmed it had been received in full. And only then, a few weeks later did we receive an Interparcel email stating it had been finalised, alongside a POD. Unsure what occurred in the back-end but I had faith that it had been delivered, but we were just left in the dark regarding a true confirmation.

I seemed to have a lot of technical issues with printing labels which is frustrating. Out of Customer Service Officers only 1 truly did (Adi) what I needed them to do and didn't just put it in the too hard basket.
First time using the platform and I'm not sure it is worth the stress. Will wait and see from end result.
Full 5 stars for Adi's assistance!

Extremely good service, excellent in fact. David was able to fast track my concern, and provide a quick solution within minutes.

Very much recommend using Interparcel!

kelly b was super helpful. seems like a very good service

Ana R. resolved my issue immediately and was very friendly and knowledgeable. Thanks for the great customer service!

I am so happy that David was able to resolve my issue and actually rang back to give me feedback. After 3 phone calls from me he actually took the time to listen and be pro active. Great work David.

This company is a complete fraud. They are simply taking money and they do not collect the parcels. You ring back and they say they have no responsibility as they are just a third party. You wait weeks to get a refund. 9 days and several phone calls and still the parcels not collected. Extremely rude on the phone. Tell you you must wait until 5pm to call back when they havent been collected and then their office is shut. Worst service I have ever seen.

I have been using interparcel for years. We had an issue with a non collection. Instead of just being a robot, like you get so often these days. David actually listened and understood the issue we had. He then fixed it. Instead of being one of those frustrating phones calls you often get with large organisations, he actually listened and fixed the issue. Thank you David! Hard to get staff like you in Australia these days. Thank you again

Once we understood the sytem it has worked very well in sending parcels quickly & efficientky at the best possible price. Thye respond to phone calls with people who understand our issues. The down side is the fact that they dont produce a monthly invoice& therefore reconciling the figures each month is time consuming

InterParcel are a law unto themselves. They are happy to take your money for additional insurance coverage, then make it impossible to claim. Unable to complain via the courier directly as InterParcel will not provide their account details. Cannot lodge a complaint with the Postal Industry Ombudsman as they are not members. Dodgy.

I am over these clowns. I have been using them for at least 5 years and their service is getting worse. You book a pickup and the package doesn't get picked up. You then have to rebook which is usually 2 days later because when you find out it has not been picked up its after 5.00pm and they have closed for the day. You can only get it picked up the day after you book. Your customers then have to go to the depot to pick up their order after contacting you many times trying to find out where their order is. They then blame the courier company they offer a service from and tell you not to book with them next time, book another courier instead. DO NOT USE THIS COMPANY, THERE ARE MANY OTHER COURIERS WHO WANT YOUR BUSINESS

Frustrating company to deal with as pick ups unreliable. After two days, still asked to wait with no timeframes.

My experience with Interparcel has been very disappointing.

One shipment did not move for almost two weeks, and I had to repeatedly contact customer service to get updates, there was no proactive communication and I still don't know where it's at.

On another order, the address clearly stated a PO Box, yet the system allowed me to book with Aramex, who does not deliver to PO Boxes. The parcel will be returned to me, and I was charged both the original freight and the return fee.

Customers shouldn’t be penalised for carrier limitations that should have been flagged at booking stage.