Interparcel Australia レビュー 1,304

Dodgy practices by courier company. I have photos showing the cartons, measurements and accurate weight for three identical cartons to the same customer.

How does this happen again using TNT Fedex.

A recent FedEx Domestic Road Express B2C shipment that you sent to Australia has incurred additional charges.

You declared your FedEx Domestic Road Express B2C shipment with the following details:
Parcel 1: 9.6 kg - 59cm x 43cm x 14cm
Parcel 2: 9.6 kg - 59cm x 43cm x 14cm
Parcel 3: 9.6 kg - 59cm x 43cm x 14cm
However the carrier has notified us that the actual weight and dimensions are:
Parcel 1: 9.85 kg - 60cm x 43cm x 13cm
Parcel 2: 9.90 kg - 60cm x 43cm x 14cm
Parcel 3: 10.0 kg - 60cm x 43cm x 13cm

As a result, an invoice for $80.84 has been issued. This includes a processing fee of $11.00, which will be waived if you pay within 7 days. We completely understand that unexpected charges can be frustrating - we feel the same. This fee covers additional costs passed on to us by the courier for your shipment.

If you believe this is incorrect, reply within 14 days with evidence so a dispute can be raised with the carrier.

Click below to view and pay this invoice online - we accept Credit/Debit Card and PayPal.

At Interparcel, we aim to keep shipping simple, transparent, and fair. When parcel details are accurate, the price shown at checkout is usually the final cost. Occasionally, however, additional charges may apply based on information provided by the courier.

Thanks for your continued support.

Interparcel Billing Team

Don't expect fast service, both in delivery and chatting with a represenative. Took 20 minutes for a reply, then 5-10 minutes after each response, I disturbed their extended break.
Delivery not yet made, supposed to be 1-2 business days after duties and taxes paid, that was on the 15th February I paid, on the 16th, they wanted payment again, so it's been sitting in a ware house waiting for the bribery money to come through. Today's the 18th, not delivered, think i have to pay more than the products sent for it to be delivered. Don't trust them

Hopeless 3 x deliverys booked, one sat at depot for 7 days and not out for delivery until customer chased it, the chat service is so slow to respond yet they give you 2 minutes to respond to them or they close the window like we dont have anything else to do but wait on them to provide us a service we pay for, Latest one was not even picked up? do you think they refund as fast as they take our money? NO...

I don't understand how they are so cheap with how inefficient they are. Completely useless at both delivery and sending.
If the courier misses delivery.. you receive no notification and your parcel disappears into the abyss. You can't contact the courier as there is no tracking number recognised by the courier, so you contact Interparcel who pretend to be shocked and their only solution is to raise an enquiry for you which can take a number of days to receive a reply for.
If the courier misses collection.. you receive no notification. You might receive a call from a random number who will not leave a message. You have to manually contact Interparcel to rebook a new collection date.. just apalling.

The best customer service I came across in 38 years in business.

Terrible company.

This is the only freight provider I’ve dealt with that regularly issues revised freight charges after shipping. In most cases I’ve just paid them, but this time the increase was significant. They arbitrarily changed the shipping size from 160 cm to 180 cm.

Fortunately, I had photos of the item prior to shipping that clearly showed the correct dimensions. I provided this evidence, but they advised that the charges would remain regardless.

I’ve since switched to Fast Courier and haven’t had a single issue. I’d strongly recommend making the change.

No accountability, no resolution, no support

We contacted Interparcel the same day an issue was identified with a shipment. The parcels were never sent, and we supplied proof that the shipping labels were unused and still in our possession.

Despite this, Interparcel advised the consignment could not be located and then refused to proceed with a claim, citing ATL terms. This makes no sense when the parcels were never dispatched or collected.

We spend a significant amount of money for our business with Interparcel and continue to do so, yet received no real help, no fair investigation, and no reasonable resolution. The matter has been left entirely unresolved, with Interparcel making it impossible to close in a way that is acceptable.

For a business that relies heavily on shipping services, this lack of accountability and customer support is incredibly disappointing.

Lavinia was fast and straight to the best option to help me.

Tania was excellent but I should have had a reply email from the tracking team to advise the parcel had been found and was scheduled for delivery the next Monday. There was no follow up from the tracking team and that would have provided an excellent customer service experience for me.

Lavinia was very helpful as this is my very first time experiences with interparcel booking.

Paid for Insurance and signature on delivery on order/invoice 2864154. Courier Scan stated 'signed for by letter box'. I never received the package yet I was in my office with the door wide open waiting for the delivery. Interparcel did not compensate me- AUD $1078.35 for the lost/stolen package. I found interparcel evil and dishonourable. IMO don't use these shonks as insurance and signature on delivery means nothing to them. They are not willing to collect a signature when delivering nor pay out insurance when they lose the package.

Complete lack of authority with the freight companies used. Pickups booked well over week ago still not being collected, despite changing carriers on their platform to more "reliable carriers". Generic responses to specific questions, customer service staff the only point of contact and they have limited info and authority to act, but they do the best they can. Fine when everything works hence 2 star review, but as soon as anything goes wrong it stays that way and causes major headaches and angry customers. Fix it

I have been shipping with Interparcel for at least half a decade. This year, I accrued $1088 in shipping costs with them. This is mainly because I add insurance to expensive parcels for overseas colleagues to ensure our peace of mind.

The 5 star reviews are all from people who received one-off parcels without any issues. All the mediocre and bad reviews are from customers who needed post-sales support, therefore our reviews carry a lot more weight.

They went from mediocre to worse in recent years – Interparcel was pretty good years ago, and even somewhat reliable during covid-19. At some point, the service quality started to decline.

1. I had a parcel shipped from China, they claimed it was 1cm off from our measurements and charged me $36. My friend who shipped it measured the parcel with a tape measure and it matches the size of the box. TNT measures the parcel using cameras. The size difference was WELL within normal tolerances.

2. I shipped a camera that is worth $3600 to a colleague. FedEx lost or misplaced it. Interparcel never informed me. Tracking was at a stalemate for over a week. I had to call FedEx at 3am to learn that they had never received a notification to find out the parcel had been misplaced. After a week of useless reply templates and calling local FedEx, they found it and then shipped it off. Now, the USA customs under Trump's regime decided to seize my parcel because I included a couple of cables I MADE using parts from China, declared honestly. You are penalised for being honest nowadays. Again, I had to call them at 3-5am due to time zone and work commitments. Interparcel did not help at all. They provided hardly any post-sales support, and quite frankly, they are out of their depth. This months-long delay resulted in zero compensation for the time and stress we had to go through. Most services will just issue a 10% off coupon to tell the customer to buzz off, which honestly would have made me happier.

3. I recently shipped some parts to Trump's America during AusPost's shutdown. This was 3 months ago. I called Interparcel prior to shipping so I can confirm that FedEx will be collecting the tariff/duties from the customer. I was NOT told that the customer can refuse to pay the tariff while keeping the item. I was NOT told that I would then have to pay for it. Exactly this happened, which landed me a $72 charge. Interparcel said I can dispute the payment with FedEx after I pay the invoice.

Here is the invoice (with sensitive parts redacted). Dear... A recent FX Priority shipment that you sent to USA has incurred additional charges. Destination charges ... Conversion Rate: USD-AUD 1.5514 US customer refuses payment As a result, an invoice for $72.24 has been issued. We completely understand that unexpected charges can be frustrating - we feel the same. This fee covers additional costs passed on to us by the courier for your shipment. If you believe this is incorrect, reply within 14 days with evidence so a dispute can be raised with the carrier.

This came as a total shock. The parcel was shipped in September.

During the AusPost shutdown, Interparcel advertised itself as an alternative that would handle this for you. No fine print, none of this was previously communicated to the customer. Turns out you pay almost double for worse.

Additionally, how am I supposed to provide or find "proof" to dispute this when the parcel was received THREE MONTHS AGO? Are you insane?

4. They do make cold calls to advertise. This never happened until recently. Shipping just 3 parcels in the month when Australia Post shut down its services does not make me a professional shipper. Thank you.

Stick with AusPost and Zonos integration for your parcels and upcharge your customer. Do not bother with Interparcel. For alternatives, look at KOI and Ship2Anywhere. If you want to receive parcels from the USA, I highly recommend Pirate Ship. Their rates are great, the staff there are wholesome and behold, they will REFUND you a difference if the parcel's dimensions were LESS than you have declared. I am not even kidding. I messed up the unit conversion and received a nearly $50 refund because it worked out to 30% more dimensional weight. They will still charge you if you underdeclare, but that is fair enough in my book. I have never received an invoice exceeding $10.

We received a parcel which was wrongly addressed.
The parcel had 'Aramex' on the label - when I went into the Aramex website it led me to Interparcel. Talei followed it up for me and kept me in the loop. She advised that Aramex would be in contact with me directly. I advised everything that was on the Parcel label as I thought it might be a Christmas present for someone - I also tried to contact the sender and sent an email to the email address on the website - but no answer - Aramex have never contacted me but Talei did her best - I will ask around the neighbourhood to see if anyone knows a person by the name it was addressed to. So for Talei I am giving this rating - but not sure about Aramex or Interparcel.

helpful, quick reaction, keep on track

My overnight package (charged at overnight pricing) took a week to arrive. Despite reaching out numerous times as I was waiting for a medical device that was urgent, I only got a customer service response when I was about to publish a bad review..Do NOT recommend. They have no accountability (they basically blamed FedEx) . No offer of a refund -even a partial one..

Interparcel added an “oversize” surcharge to my shipment without providing any proof from the carrier. They refused to show measurement logs or photos, even after I supplied Amazon’s confirmed carton dimensions which contradicted their claim. They kept demanding photos of boxes that were already delivered, making the dispute process impossible to follow. This whole process feels like it’s designed to pressure customers into paying fees that can’t be verified. Very poor handling overall — I’ve filed complaints with regulators

Fast response

If you value your time, your customers, or your sanity, avoid Interparcel at all costs. They regularly fail to collect consignments that were properly booked, paid for, and ready for pickup. This isn’t a one-off — it’s a recurring nightmare.
Every time you trust them to do their one simple job — collect and deliver — you end up with uncollected parcels sitting for days, zero communication, and support that seems to exist only to say “we’ll raise a ticket.” Those tickets go nowhere. Nothing happens. No apology, no action, no accountability.
It’s unbelievable how a company in the logistics industry can be so consistently unreliable. The system automatically takes your money and issues labels instantly, but apparently, actually collecting the goods is optional.
If you need a courier that shows up when they say they will, Interparcel is not it. They have wasted hours of my time, let down my customers, and cost my business money.
Bottom line: Interparcel should not be trusted with any consignment of value — or even a box of air. Their service failures are frequent, predictable, and utterly unacceptable.

Taina was brilliant. Had trouble finding a delivery address in U.K., she found it and entered all the address info and sent me back the quote. I just filled in my parts and all done. SUPER!!!