Was an easy transaction. I was very apprehensive, never sent a large box interstate and as the seller refused to pay for return, Fast Courier made it easy, quicker than Australia post. I am very imp... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
A deeply unprofessional company. A quote is a quote, not an “estimate” you get to reinterpret after the fact. Changing the meaning after the work is done is dishonest and then following it up with thr... もっと見る
企業が回答しました
Placing order was easy, price was very fair, it was collected from my front door by a very friendly driver & it got there overnight. I've sent similar packages a number of time using Austpost & it's n... もっと見る
企業が回答しました
I've never had to post a parcel before but I found the whole process easy .I put in my parcel dimensions and weight and the pickup and delivery addresses and quickly found the most appropriate servic... もっと見る
企業が回答しました
企業情報
当該企業による記述
Australia’s FASTEST courier comparison site Quickly compare courier quotes and send packages and freight Australia-wide using our quick freight quote comparison tool. We have built cutting edge logistics technology to help you compare courier and freight quotes, multiple carriers and delivery times. You'll be sure to find the right carrier to match your budget, plans and logistics preferences.
連絡先
Suite 3/271 Alfred St N, 2060, North Sydney, オーストラリア
- 0291343889
- hello@fastcourier.com.au
- fastcourier.com.au
3.4
まあまあ
360件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Was an easy transaction
Was an easy transaction. I was very apprehensive, never sent a large box interstate and as the seller refused to pay for return, Fast Courier made it easy, quicker than Australia post.
I am very impressed :)
2026年5月5日
自発的なレビュー
Scammy Company
A deeply unprofessional company. A quote is a quote, not an “estimate” you get to reinterpret after the fact. Changing the meaning after the work is done is dishonest and then following it up with threatening emails over a discrepancy for the exact same service is even worse. I’ll pay your extra $500, but that will be the last cent you ever get from us. I’ll also be making sure anyone considering your services knows exactly what to expect. Also, I’ve read your responses to other reviews. Unless you’re prepared to give an actual, meaningful reply, not another generic copy and paste script, don’t bother responding.
2026年2月24日
自発的なレビュー
Fastcourier からの回答
Dear Adam, Thank you for taking the time to leave your feedback.
We take concerns of this nature seriously and would genuinely like to understand what occurred with your consignment. As only general comments have been provided here, we're unable to review the specific circumstances or respond in any meaningful detail — which we appreciate is exactly what you're asking for.
We welcome the opportunity to look into this properly. Please email us at support@fastcourier.com.au with your order details and we'll ensure your concerns are reviewed and addressed directly. Thank you.
Very polite driver
Very polite driver, maybe you could give a shorter time frame for pick up
2026年4月22日
自発的なレビュー
Fastcourier からの回答
Dear Ian, Thank you for the great feedback! We appreciate the suggestion regarding pickup time windows and will be feeding this back to our carriers to help improve the customer experience. We hope to have you ship with us again soon!
The parcel was not picked up
The parcel was not picked up. I had to chase it up myself, then rebook it. No accountability with this platform, overpromise underdeliver
2026年4月17日
自発的なレビュー
Fastcourier からの回答
Dear Customer, Thank you for your review and we sincerely apologise for the experience you've had. A missed collection without proactive communication is not acceptable and we are sorry you were left to chase this up yourself — that should never have been the case.
If you'd like to share your booking reference with us at hello@fastcourier.com.au, we would like to understand what went wrong and ensure it is properly addressed. We're sorry for the frustration this caused and appreciate you taking the time to let us know.
So helpful! Would highly recommend.
Very helpful when the delivery company we had chosen went offline. They notified us immediately and reimbursed us and we had a new delivery company organised in no time.
2026年4月16日
自発的なレビュー
Fastcourier からの回答
Dear Customer, Thank you so much for the review! Situations like that are never ideal, but being able to step in quickly, keep you informed, and get a new carrier organised with minimal disruption is exactly what we're here for. We really appreciate you taking the time to share your experience and look forward to helping you again!
Scammy company
Scammy company
Give you a price online for weight and size you add in,
Charge you that price again months later claiming it was over weight
By double even though it wasn’t it’s the exact weight and measurements provided on the first quote. After speaking with a friend who actually recommended me these guys also had the exact same thing happen and is very embarrassed and sorry she recommended them!!
Stay away from this company they are sneaky and report them as we have!!
2026年4月1日
自発的なレビュー
Fastcourier からの回答
Dear Sarah, Thank you for continuing to share your experience. We genuinely understand your frustration and want nothing more than to resolve this for you.
As we've outlined in our previous responses, if you have photos showing your parcel's dimensions with a measuring tape and a confirmed weight reading, we can formally challenge the carrier's measurements on your behalf. We have had charges reversed through this process and we would like the opportunity to do the same for you.
We know it can feel easier to share your experience publicly, and we respect that — but the quickest path to a resolution is through us directly. Please reach out at hello@fastcourier.com.au with your booking reference and photos and we will make your case a priority.
We hope to hear from you soon.
Fastcourier からの回答
Dear Joseph, Thank you so much for the kind words and the recommendation — we really appreciate it! Great to hear everything went smoothly. We look forward to helping you again!
Parcel was not picked up at the agreed time and unreasonable extra charge
Parcel was not picked up at the agreed time. It was three days delay. Unexpected extra charge which is 3 times more than than the quate. Extra charge was not notified immediately but after one month. It was poor communication and explanation after my complaint.
2025年6月6日
自発的なレビュー
Fastcourier からの回答
Dear Andrew, Thank you for your review and we sincerely apologise for the experience you've had. A three-day collection delay is not the standard of service we expect from our carrier partners, and we understand how disruptive that would have been.
Regarding the adjustment charge — these arise when a carrier's independent remeasure or reweigh at their depot identifies a discrepancy from the dimensions or weight declared at the time of booking. We acknowledge that the timing of this notification and the explanation provided following your complaint fell short of what you deserved, and we are sorry for that.
We'd genuinely like to look into both issues for you. If you haven't already, please contact us at hello@fastcourier.com.au with your booking reference and we will review the collection delay and the adjustment charge as a priority. Where charges have been incorrectly applied, we will always work to have them corrected.
WARNING: PARCELS GET LOST! My package was officially lost. And then I get an email reminding me to use their services again.
My package never arrived, got lost. A journey within the same city, a 30min drive between locations. And they lost it. And once they lose it, they throw you this link of some third-party company to claim your insurance. Then it's your luck (or not) whether this company will pay you or not.
A month later, I get an email from Fast Courier saying: "We couldn't help but notice it's been a whole 30 days since your last shipment with us! We really appreciated your last booking and we would love to help you with your next shipment."
An absolute insult. Them reminding me to use their services again after losing my parcel.
This is an unreliable, dodgy company.
UPDATE: On April 16th, Fast Courier's third-party insurance company has denied compensation under their own T&Cs. However, under Australian Consumer Law, I am entitled to compensation by Fast Courier. This has been requested to Fast Courier days before they replied to this review. Let's see what happens next...
2026年3月12日
自発的なレビュー
Fastcourier からの回答
Dear Customer, Thank you for your review, and we sincerely apologise for the experience you've had. Losing a parcel is genuinely distressing, and we understand how frustrating this situation must have been — particularly for a local delivery.
When a consignment is lost in transit, we lodge a formal claim with the carrier on the customer's behalf and refer the goods value claim to our warranty provider, FreightSafe. We acknowledge that this process can feel impersonal at a difficult time, and we are always available at hello@fastcourier.com.au to support customers through it.
Regarding the re-engagement email — this is an automated communication that is unfortunately not connected to individual account activity or claim status. We understand completely how poorly timed that must have felt given your circumstances, and we sincerely apologise. This is feedback we will take on board.
If your claim has not been resolved to your satisfaction, please contact us directly with your booking reference and we will do everything we can to assist.
Simple process for booking pickup and…
Simple process for booking pickup and delivery
2026年4月7日
自発的なレビュー
Fastcourier からの回答
Dear Brett, Thank you for the great feedback! Making the booking process as simple as possible is something we work hard at, so it's great to hear it's landing that way. We hope to help you ship again soon!
Placing order was easy 10/10!!
Placing order was easy, price was very fair, it was collected from my front door by a very friendly driver & it got there overnight. I've sent similar packages a number of time using Austpost & it's no where even close on price, speed & easy of use, so I'm a convert & will be telling all my friends.
2026年4月8日
自発的なレビュー
Fastcourier からの回答
Dear Phil & Melissa, Thank you so much for your review! We're thrilled everything went smoothly from booking through to overnight delivery. We look forward to helping you and your friends ship again soon!
Quick service bad handling
Quick service. But very rough with items both broken and would not cover any damages. If something isn’t covered by your business insurance you shouldn’t agree to shift it. I attempted to use the complimentary insurance they provide and was told they do not insure household goods or antiques. Really disappointed
2026年3月31日
自発的なレビュー
Fastcourier からの回答
Dear Skye,
We sincerely apologise that your items were damaged during transit.
Every Fast Courier shipment includes complimentary warranty coverage up to $450 for loss or damage at no additional cost through Freight Safe. This coverage is automatically provided with all bookings.
To proceed with a claim for your broken items, please email your booking reference to hello@fastcourier.com.au with:
- Photos of the damaged items
- Photos of the box/packaging showing damage
- Brief description of what was broken
We take your feedback about rough handling seriously. This helps us identify issues with carrier handling practices.
Fast pick up & very quick delivery
2026年4月7日
自発的なレビュー
Fastcourier からの回答
Dear Anthony, Thank you! We're so glad the pickup and delivery were fast for you. We appreciate your business!
Excellent Service efficient exactly what I needed
Quick and efficient service no damage minimal dialogue needed
2026年3月31日
自発的なレビュー
Fastcourier からの回答
Dear Jacob, Thank you for your feedback. We are pleased the service was quick and efficient, your items arrived safely, and the process was straightforward. We appreciate your business!
Easy process!
2026年3月31日
自発的なレビュー
Fastcourier からの回答
Thank you for your feedback We appreciate your business!
Fastcourier からの回答
Dear Clive, Thank you for your feedback! We are delighted to have provided excellent service. We appreciate you choosing Fast Courier!
Took a week for the shipment to get…
Took a week for the shipment to get picked up, had to rebook pick up after sitting here for numerous days.
2026年3月18日
自発的なレビュー
Fastcourier からの回答
Dear Jesse, We sincerely apologise for the week-long delay and the inconvenience of having to rebook your pickup multiple times.
Carriers can sometimes be under-resourced, leading to pickup delays, but this is not the level of service we expect or accept on behalf of our customers.
If you would like us to investigate this further with the carrier, please email your booking reference to hello@fastcourier.com.au.
We are sorry this happened and appreciate your feedback.
Unable to contact and when you do they don't even read the email?!
So after a successful delivery of a car door from QLD to NSW back in April 2024 (would have given 5 stars for price and service) i now get multiple emails (March 2026) 2 years later with threats about approx. $150 i owe them for lying about the delivery address being commercial when it was apparently residential.
Except it wasn't!, and was delivered to a large industrial stores/warehouse at a power station (nothing residential about it?!), and with all the pictures of delivery, maps and detailed explanations i still receive emails with threats that they will engage an "external collection agency". How the delivery drivers cant tell a residential address from a large industrial warehouse is beyond me.
No way to phone them and they dont read emails....and love to try and scam more money out of you 2 years after the delivery! Lucky my credit card had been cancelled prior as im sure they would have just taken the money off me without asking.
Dont use, scammers, useless and will try take extra money through lies, get what you pay for i guess.
2026年3月17日
自発的なレビュー
Fastcourier からの回答
Dear Matthew,
Thank you for your feedback. We would like to address your concerns and clarify what occurred.
Residential charges are usually raised within weeks of delivery at the time the carrier issues the invoices to us. You may be receiving this communication in March 2026 as the invoice is still showing as outstanding.
While carriers determine residential vs commercial based on zoning databases (not building appearance), a power station industrial warehouse should typically be commercial. We're willing to review whether this charge was correctly applied.
We operate via email at hello@fastcourier.com.au. If you have not received responses:
Confirm you're emailing hello@fastcourier.com.au
Check your spam/junk folder
Include your booking reference
Per Terms & Conditions (Clause 15(a)) agreed to at booking, charges are due upon invoice. After nearly two years of non-payment, collection action is standard business practice for outstanding debts.
Please email your booking reference to hello@fastcourier.com.au with photos showing the industrial warehouse/power station. We will:
Review the residential charge validity with the carrier.
We are committed to fair resolution.
I've never had to post a parcel before…
I've never had to post a parcel before but I found the whole process easy .I put in my parcel dimensions and weight and the pickup and delivery addresses and quickly found the most appropriate service . The company I chose emailed me labels to print .They didn't come on the expected date but first thing the next day .
The parcels arrived in a timely manner and were intact .
2026年3月5日
自発的なレビュー
Fastcourier からの回答
Dear Richard, Thank you for your feedback! We're so glad the booking process was straightforward for you, the labels were easy to use, and your parcels arrived safely and intact. We appreciate you choosing Fast Courier for your first parcel shipment!
easy to book and good fast service
2026年3月6日
自発的なレビュー
Fastcourier からの回答
Dear Mal, Thank you for your feedback! We're so glad the booking was easy and the service was fast. We appreciate your business.
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