Interparcel Australia レビュー 1,304

**BEWARE *** LIARS
DISHONEST & INCOMPITENT

1 WEEK TO GET A PARCEL FROM VICTORIA TO MELBOURNE . STILL NO SIGN OF ITEMS.

APPALLING COMPANY
**** BEWARE *****

I have used Interparcel for my business shipping needs for the past year and wanted to share a recent positive experience. I accidentally selected an incorrect shipping option and Seini was very helpful in pointing me in the right direction for a more appropriate option. I had already paid and Seini arranged a refund which was in my bank account within hours. Interparcel's customer service is first rate and I will continue to be a loyal customer.

I have used interparcel services many times and they are very reliable and reasonably priced. It saves me a trip to the post office cos they always pick up the parcel from my home. Last week there was a missed collection and i contact them to make sure they are aware of the situation. The team at inter parcel, in particular Kara of the Escalation team, Talei and Draunivesi, was very responsive and attended to my questions overnight (out of business hours). They managed to arrange pickup shortly afterwards.

Simple process to book in a shipment. We struck issues with customs in arriving country - but Nina at Interparcel provided insight and followed up to help us complete the process. Polite & helpful communication - much appreciated!

I have used Interparcel several times, and most recently, I spent a significant amount on sending multiple packages through them. I packaged everything carefully, but one of the packages was delivered damaged. It was obvious the courier dropped it right on the corner. My receiver promptly took photos of the damage and notified me.

When I attempted to file an insurance claim, it was rejected because the issue was with the boxes of the products inside the package, not the actual contents of each product itself. The items were board games, and the box is considered a part of the product, not just the contents!

No matter how hard I tried to explain this, they insisted that if the product packaging was damaged (a.k.a the board game box), and the product inside was unharmed, they would not pay me for the damage they caused.

Now, the games are unsellable because they are all dented, and I will not be using Interparcel again.

Needed some guidance on delivery to PO Box in a rural area.
Lavenia helped with the appropriate advice and how the courier handles packages to rural areas through an agent (who will likely be familiar with the address).

quick response and solved the issue i was facing

Hi, We had a big issue becasue our parcel did not collected in time to get to a medical course we were running, so after talking with Rusiate she gave us alternative ways like getting the package to the depot. She also went above and beyond and made matter of urgency noted to the courier for us. I really appreciated being able to call back and talk to Rusiate again as she knew the situation. Her calling to say the package had arrived was a nice touch.

Interparcel !!!
OMG the best servuce & team I have ever seen.
After a bad mistake from my side, by chat, an immediate and professional intervention to get me out of this situation. Thank you for the excellent responsiveness, service, and kindness.
Many thanks.
We love U
mEGANN

Kara from interparcel was soo helpful to make sure buyer got the delivery successfully.. fully recommend using interparcel

Tarai T was great in providing direct and helpful instructions

very friendly support team ! Best courier service !

Quick, very informative, helpful!
In short - great service!

Prompt .Issue sorted out without any stress

Warning to everyone: do NOT send anything with these scammers!

If you try to send anything that’s not in a cardboard box – even if it’s a perfectly normal item – they’ll hit you with a £50 “manual handling fee”. This service only accepts parcels in cardboard boxes, unlike other courier companies in the UK that allow different types of packaging.

They hide behind made-up rules and fine print, designed to trick customers. This isn’t even a real courier company – they simply act as a middleman, passing shipments to actual delivery companies while making huge profits through hidden charges.

They call themselves a shipping company, but in reality, they’re just a reselling platform, earning money by charging unsuspecting customers.

You’re much better off using real courier services like ParcelForce, Evri, or others – they’ll let you send parcels even without a cardboard box.

Be very careful – this is a scam disguised as a courier service.

Costumer service Esther was very helpful
But I’m unsure where my return item is that’s supposed to be returned to seller,so I’m at present unsatisfied with courier

very helpful, quick and accurate quote

DO NOT USE THIS COMPANY — Completely inexperienced and unprofessional!

They shipped my goods to Canada via airfreight, then returned them with extra charges, claiming I didn’t have a customs broker arranged. The quantity and value of the goods was low, and if they had advised me beforehand, I wouldnt be bothered to ship it. Instead, they failed to communicate critical requirements, and now they’re chasing me for the return shipping costs — which exceed the value of the goods themselves. I’ve told them to destroy the goods, as I refuse to pay more than the goods are worth. An extremely frustrating and poorly handled experience.

We have used this company for over 8 years now off and on..Will not come back ..They under quote now and hit you with bills after the fact..Last 3 orders have been the case and all have been since checked items and they have been quoted correctly..We will open accounts up directly with FEDEX and use Truckit now as it is simpler..We only used this company as it was convenient..Never again..