Interparcel Australia レビュー 1,304

I had a great experience with the support team — Viliame, who was professional, patient, and very helpful. My issue was resolved quickly and clearly. Really appreciate the excellent service!

Draunivesi was very helpful. Thank you

Dealing with Interparcel is NOT the journey their smick advertising would leave you to believe – a caution for all small businesses, find ANY other option you can first. We’re a small business that ships somewhere between 500 and 1000 parcels a year, ranging in size from packages of a few grams right up to large stereo components. We predominantly use another “virtual courier” company (the big one that starts with S) for most of our shipments, but on a handful of occasions have also used Interparcel, partly because we keep getting bombarded by advertisements telling us how good their service is. Although we have some issues from time to time with the service we mainly use they are always very responsive to contact, and more often than not, situations we experience resolve amicably. Our experience with Interparcel is the polar opposite of that.
Not only have we had a much higher percentage of issues with Interparcel’s service and carriers they use, but on every single occasion we have asked them for assistance we’ve received platitudes and lots of words, but NEVER a resolution to our problem. We’ve had shipments delivered damaged despite first class packaging. We’ve had shipments delivered piecemeal. We’ve had shipments delivered incredibly late with no meaningful tracking. And, contacting Interparcel asking for a resolution has been the only option in all of those cases, always resulting in a response, but NEVER resulting in a resolution.
Further, Interparcel’s “insurance” offering is virtually useless – read their extensive list of “prohibited” items they won’t insure and you’ll soon work out it’s a con.
Again… every single time we have asked for Interparcel for assistance has resulted in a response, BUT NO RESOLUTION. Customers (people like us) appear to be a nuisance that gets in the way of them keeping their transport company masters happy. Our most recent foray into using their service resulted in us being charged an extra $160 on top of an $89 freight bill because the freight company involved claimed a 10kg parcel was 3cm longer than we booked. Take it in… a $160 money grab, and although assistance was requested Interparcel responded as per their previous pattern, siding with the transport company, offering a word salad of platitudes, but no assistance.
Small businesses need to use virtual courier companies like this to get reasonable rates, but PLEASE try all of the other options available to you first before inviting heartache into your life with Interparcel.

I sent a box from Australia to Spain and paid $276. Before shipping, they required a very detailed list of every single item inside the box, including where each item was manufactured. I provided everything they asked for. However, when the box arrived in Spain, it was held by Customs and eventually returned to origin because it contained a facial cream and a couple of lipsticks.

This restriction was never mentioned beforehand — despite them requesting a full item list! If they already knew certain items would cause an issue, they should have clearly advised about it before accepting the shipment. Otherwise, what is the point of asking for a detailed list?

To make things worse, I was charged $403 to return the box to Australia — significantly more than the original shipping cost. I had no option but to pay it, as I was told the box would be destroyed otherwise. It felt like I was being cornered into an unfair situation with no real support or solution.

They were quick to take my money, but added no real value to the process. I wish I had used a proper courier service that provides a minimum of guidance before sending.

I felt misled and disappointed by the experience.
I wouldn’t recommend this service to anyone looking for transparency or accountability. I would never use them again.

Had some issues with finding address and had to organise collection at a local depot. This was easily sorted, Naomi was particularly helpful and replied to all emails promptly.

Very quick response and follow up with customer enquiry. Highly recommended!

Naomi was a great help, I made an error and she advised me they would cancel so I could re-book. 10/10

Big Thanks to Lavenia you guys are great and helped us out during last Christmas delivery issue.

Interparcel Australia is always our first and only one choice for parcel delivery service. Thanks again

Sani was super friendly & helpful in resolving my enquiry immediately! Thank you!

We sent a query on Friday evening, and Sanirusi acknowledged our email first thing Saturday morning. Within just a few hours, they had the answer back from the courier, allowing us to pass the information on to our customer promptly. Excellent service!

Prompt response and great friendly service

I've had several interactions with the customer care team, and every time has been a genuinely smooth experience. They're always quick to respond and super helpful, which really makes a difference when you need support. I especially want to give a shoutout to Jimmy—he's been consistently kind, efficient, and incredibly supportive. It’s rare to find service that feels both professional and personal, but they’ve really nailed it. Keep up the great work!

Easy, fast and simple

Trash company, got stuffed around endlessly just for a simple parcel collection. False promises on callback requests and wrong information. Dont use

Taina was great to deal with. Thanks so much!

Easy to deal with. Good communication. Tarai was very helpful and efficient.

I booked in a freight pick up and had to cancel it later that day, Naomi was very helpful with her assistance and organised a refund.

Initially I was satisfied with Interparcel service as I sent several packs to Perth which only takes around 1 week to deliver. So I booked another service again when I decided to be back to Syd.
The provider I selected was Fedex. I put my box at the front of the door before 9am because I don't want to miss the time they would come. Their staff came and picked up my parcel at 5pm, moving my box without any notice/didn't knock the door. If I didn't always check the front door I can never know the staff was there. So luckily I saw the staff took my box away and I thought everything was good.

I received my parcel this week and unpacked it after I got it. Several days later I just received a bill email from Interparcel telling me I have to pay around 155AUD more because of oversize and overweight. Fedex also transfer my parcel to B2C service which leads to additional residential pick-up penalty or something. It states my parcel is 30.35 kg - 56cm x 54cm x 41cm; while my box was purchased through Officework with the standard size of 50*50*40.

As my box has been unpacked, I can't provide the weight photo however I sent the size measurement photos because I still have my box. Interparcel just said they can't dispute it because I don't have the photo evidence for weight. Also their explanation to B2C service not convincing - If the parcel picked up from the residential address, why it can be redirected as B2C service; otherwise the service provider should reject to deliver the parcel as it's not from the business address.

So disappointed about the experience this time..

no wait time for the chat and after providing the required info, my request was attended to and hopefully the courier will pick up the missed pickup from yesterday

The response on live chat was almost instant. I appreciate that. Customer service was spot on , with verifying who I was by asking all the right questions and then getting straight to what i was enquiring about. All sorted and question answered within 10 minutes of starting the chat.