Interparcel Australia レビュー 1,304

Great communication, very prompt and descriptive

Great service, response times and followup. Courtney is a pleasure to deal with and always finds a solution

Easy to contact and helpful in tracking parcel

The alacrity of Naomi's response to my query about a delay in my shipment and the resolution of this issue.

We have sent many many packages through Interparcel and the whole team have been very helpful! Tania, Draunivesi, Naomi provided constant updates for the packages that couldn't be delivered or needed redeliveries for us to inform receivers.

I had an issue setting up my account, and Sani was brilliant at working through the processes and correcting the fault from his end. He was patient and very helpful. I intend to use Interparcel Australia for sending books around Australia as it is extremely cost efficient.

Sanurai was able to update the platform and i like his commitment to follow though.

It was really funny, the online service can answer easy questions but when it comes to key and urgent ones they disappeared from the chat channel. Maybe tell your customer even if you are working on their behalf and you have to keep them waiting for a while? Like before you go? Just let them know, it won't hurt you so much, right?

Great customer service & delivery options.

AVOID - DO NOT USE

Absolutely useless. Listen to the one start reviews and if you need a courier, choose any other one.

They didnt pick up my parcel and have ignored my emails to them.

THEY TOOK $450 EASILY ENOUGH AND NO REFUND!!!!

Interparcel's customer service team it second to none! Love their services, Thanks!

Kudos to Kara for the excellent service with handling our frustrating "parcel collection" issue. For some reason, Aramex (the original courier booked) just couldn't make the collection. Reached out to Interparcel CS and Kara stepped in. First she tried to get Aramex to collect, but strangely they just couldn't. She then switched to StarTrack (at no charge, appreciated!), who were finally able to collect on the same day the courier switch was made. Delivery was then actioned on the following day. Thanks again Kara for the awesome job overall. Constant and accurate updates, quick to action. Keep up the good work!

Service was amazing Esther was great to deal with thank you

Viliame is very helpful and assisted me till our customer got the parcel.

Fast service in responding to my query and providing me a prompt POD.

Sanirus was very kind and helpful. His response to my problem was fast and professional. Thank you

Not responsible for anything. Pick up being late, no pick up at all, goods being damaged, goods being lost. I have been a reluctant customer with interparcel for a couple of years, and they have been one of the most painful organisations to deal with. Last order, items were lost, but not covered as they were furniture, when i asked them how the contents of the box makes any difference to an item being lost, no answer.

Edit* i have reached out to your customer service who reiterated that furniture is excluded from your warranty policy. Your lip service about reaching out is really just that, lip service, because there is no genuine effort from Interparcel to take any responsibility, or to help hold the courier to account.