Aura レビュー 

I lost my mum a little sooner than expected, so was suddenly faced with organising her final journey (she’d made it very clear she didn’t want a funeral). I compared prices with the 2 major companies that advertise on TV, and Aura. Straight away I felt that Aura’s approach met our needs, and without paying for extras that mum didn’t want. From the first phone call with Tracy it was clear that Aura were taking care of everything, at a time when I was still in shock from Mum’s sudden passing the night before, and staff at the nursing home were asking me to confirm arrangements that I hadn’t even thought of. From that point, Tracy kept me updated with every step, and despite not having a traditional funeral the whole process was how mum would’ve wanted. That continued until her ashes were returned to me, and the gentleman that brought her back from a more local funeral directors was just as empathetic.
Aura made a very difficult time so much less stressful.

Matt was so professional and sympathetic and made the whole process very easy.
Would highly recommend your company.

Great customer service
Everything explained in great
detail
Also a lot of opportunities to ask questions
I would be happy to recommend, Aura

Made the process of arranging mum's funeral very easy and answered all our questions we had.Very polite, friendly and knowledgeable and the price was much better than some of the more well known companies and give exactly the same services! Very professional and the paperwork for both mum and myself,her representative, arrived in a lovely folder and a greeting email was also sent,this company most definitely make you feel welcome and looked after.My mum is really happy with Aura and their price and service they'll provide eventually and so am I.Would definitely recommend to people.

The whole process was easy to follow and communication with their agent was simple and straightforward. All the information was instantly available.

I spoke with Matt and he was incredibly helpful and patient,he really understood my concerns about the decision I was about to make,he never tried to rush or make me feel uncomfortable about my decision a first class service

The service was efficient and the process completed speedily. The representative I talked to was understanding and helpful but able to blend that with the business that we needed to complete and this gave me confidence in the company. All my questions where answered clearly. Completing the process with a topic that many people feel difficult to address gave me peace of mind to continue living knowing that this was resolved and my family won't be facing a massive bill. People should understand just like making a will just because you organise these things doesn't make it happen !

Matt was very helpful and informative. Helped me through each step.
Lovely guy, I'm happy everything is sorted.

Excellent service went above and beyond very smooth experience and would highly recommend

Easy, straight forward,no pressure engagement with Matt. I read their booklet on their services in advance, which I got from a friend who had also used the service. We are both apparently going to get a £50 voucher. Which we are going to use on a meal out to celebrate a good life.

My husband and I were referred to Aura by friends who had taken out plans after being impressed by the service they had received. Our initial website enquiry requesting a quote was answered swiftly and professionally. The phone call which I received from Anne-Sophie was courteous, informative and friendly, with no pressure whatsoever. We had our costings verbally, via email and hard copy as promised. We had previously made an enquiry to another provider, but their service included hefty administration fees which is not the case with Aura. As the Direct Cremation plan provides us with everything we need, we have had no hesitation placing our trust in Aura as we have been extremely happy with their communication and service.

Great company
Very professional

I made enquiries a while ago, maybe 6 weeks ago. I talked to an advisor on the phone and said I needed more time. They said they'd phone in a month's time. I was not pestered or sent emails and as promised I got a phone call. I asked them to phone in 2 weeks. By this time I had spoken to my family and was keen to go ahead with the plan. I hlave now done this and feel relieved that it is now sorted. I was impressed by the lady on the phone. Very pleasant and patient. There are quite a lot of funeral companies around and I think I chose the best.

The whole experience from beginning to end was really uncomplicated and there was no pressure at all. I had all the time I needed to look into things and think things over. I decided what I wanted spoke to Matt and things were sorted out in a friendly efficient way. My paperwork arrived quickly and everything I needed in there explained so well. Would recommend to anyone.

Roddy was great in explaining everything, kept in touch throughout the process without the usual marketing ploy. It helped being able to pay off with instalments. Good communication regarding payments.

After contacting a number of organisations following the very unexpected and heartbreaking loss of my Dad, I spoke to Nadine at Aura Life. To say she was unreservedly empathetic and understanding is an understatement. From that initial call, I knew I wanted Aura to make the arrangements for my Dad.

There was absolutely no pressure from them whatsoever. Every phone call and email I received thereafter was made with genuine care and compassion, and nothing ever felt impersonal or simply like a business transaction. This level of service and understanding continued from my very first call right through to the aftercare of my Dad’s cremation.

Would I recommend Aura Life? Most definitely, without any hesitation.

A special mention has to go to Nadine, who made an incredibly difficult and heartbreaking time feel that little bit easier. She explained everything with such patience, kindness and care, and always made me feel completely at ease. Her compassion and understanding meant so much to me and my family at a time when we were struggling to take everything in.

Nadine is an absolute credit to Aura Life, and I will always be grateful for the care and kindness she showed us while making the arrangements for my Dad.

Very good service 👍

Comprehensive plan. I like that my ashes will be hand-delivered. Less expensive than some other providers. Feels more personal.