Aura レビュー 

1,497
•
TrustScore 5段階評価の5

4.9

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5つ星のうち5の評価

No pressure just great advice from Matt. Plenty of time given to decide what we wanted to do with no “buy now before price goes up” nonsense. Decision made, policies taken out and 24 monthly p... もっと見る

企業が回答しました

5つ星のうち5の評価

I read an article about Aura from Martin Lewis and he gave a really good review comparing this company to others. It's not something we want to think about but I didn't want to leave my family with th... もっと見る

企業が回答しました

5つ星のうち5の評価

We chose Aura after be recommended. We have purchased a Two Together Plan which is exactly what we wanted. Matthew was extremely helpful and explained very thing .Thank Aura for making a difficult dec... もっと見る

企業が回答しました

5つ星のうち5の評価

I didn't want to use a much advertised company as they were not local and no crematorium is mentioned apart from their own - our family wanted the cremation at Beckenham with which we are familiar... もっと見る

企業が回答しました

企業情報

  1. 火葬業
  2. ・
  3. 葬儀社

当該企業による記述

Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.


連絡先

4.9

優良

TrustScore 5段階評価の5

1497件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

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4.9

すべてのレビュー

(1,497)

過去12か月のレビュー数: 448件

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5つ星のうち5の評価

No Fuss - as wanted.

My husband wanted a “No Fuss” cremation, I chose “Aura” who did exactly that.
He was collected from the Care Home and taken to Aura’s Rest Home where he was looked after.
I was kept informed by an “Angel” every step of the way which was very reassuring.
The “Angels” were very professional as well as being very kind and considerate - something much needed at a time like this.
A little while after the cremation my husbands ashes were returned to me.
The ashes were hand delivered by a very smartly dressed lady who was professional and kind.
I was very happy with the way “Aura” took care of everything after my initial phone call and have registered myself with them knowing myself and my family will be looked after without a fuss but with kindness and consideration.

2026年5月22日
自発的なレビュー
Aura ロゴ

Aura からの回答

Hello Shirley,
Thanks so much for this lovely review, it really means a lot to know you felt reassured and taken care of. That's exactly our intention. If you need anything, we will be here. Wishing you all the best, the team at Aura

5つ星のうち5の評価

Arranging Funeral Plans

It was very easy to arrange and the lady who helped me was excellent very informative and very caring and friendly and made the whole experience of arranging our funeral plans to save our family to have to do them. If you are thinking of arranging a funeral plans they are excellent and couldn’t be more helpful.

2026年8月28日
Aura ロゴ

Aura からの回答

Hello Linda,

Thank you so much for your lovely review and recommendation. I’m really glad I could make arranging your funeral plans feel easy and comfortable, and help you get everything sorted for your family.

Wishing you all the best,
Anne-Sophie

5つ星のうち5の評価

The man i spoke to went

The man i spoke to went. Through the brochure with me and explained every step

2026年8月27日
Aura ロゴ

Aura からの回答

Hello,

Thank you for your kind review. I’m so glad we could take the time to go through everything with you and make sure each step was clearly explained.

Wishing you all the best,
Roddy

5つ星のうち5の評価

They were very patient on a very…

They were very patient on a very sensitive subject

2026年8月20日
Aura ロゴ

Aura からの回答

Hello Anne,

Thank you so much for your kind review. I’m really glad you felt comfortable and that we could give you the time and patience needed when discussing such a sensitive subject.

Wishing you all the best,
Jimmy

5つ星のうち4の評価

Absolutely put at my ease

Absolutely put at my ease. The price is very good. The man on the telephone explained everything.

2026年8月26日
Aura ロゴ

Aura からの回答

Hello Janet,

Thank you so much for your kind review. I’m really glad we could put you at ease and explain everything clearly, and that you’re happy with the price of your plan.

Wishing you all the best,
Roddy

5つ星のうち5の評価

Very caring and helpful great service…

Very caring and helpful great service and understanding people, thank you highly recommend.

2026年8月19日
Aura ロゴ

Aura からの回答

Hello,

Thank you so much for your kind words and recommendation. I’m really glad you felt cared for and supported by our team, and that we could make things a little easier for you.

Wishing you all the best,
Zoe

5つ星のうち5の評価

The signing up procedure was easy and…

The signing up procedure was easy and the staff were friendly and helpful.
I cannot review the final outcome for obvious reasons 😁

2026年8月18日
Aura ロゴ

Aura からの回答

Hello,

Thank you so much for your kind review. I’m really glad you found the process easy and our team friendly and helpful. And yes, we completely understand about the final outcome!

Wishing you all the best,
Amy

5つ星のうち5の評価

Sympathetic attention to detail

Sympathetic attention to detail, excellent prompt service

2026年8月14日
Aura ロゴ

Aura からの回答

Hello Elizabeth,

Thank you so much for your kind review. I’m really glad I could support you and make sure everything was taken care of promptly and with care.

With warmest wishes,
Matthew

5つ星のうち5の評価

Very easy to follow guide easy to…

Very easy to follow guide easy to understand paper work and very nice people on the phone very helpful

2026年8月6日
Aura ロゴ

Aura からの回答

Hello Linda,

Thank you so much for your lovely review. I’m really pleased you found everything easy to follow and understand, and I’m glad I could be there to help along the way.

Wishing you all the best,
Jimmy

5つ星のうち5の評価

Flexibility

Felt comfortable with discussing this matter and was pleased to learn changes could be made at a later date.

2026年8月6日
Aura ロゴ

Aura からの回答

Hello Lorna,

Thank you so much for your kind review. I’m really glad you felt comfortable discussing your wishes with me and reassured knowing that you can make changes in the future.

Wishing you all the best,
Jimmy

5つ星のうち5の評価

Friendly helpful staff quick easy setup and efficient service

It was quick and easy to setup my funeral plan.The person was friendly and helpful the process was quick and easy.The paperwork arrived within 5 days excellent service.I needed to change bank details and again the person I spoke to was friendly helpful and checked to see if everything had been changed as requested.You will be notified monthly before a payment is taken if you chose this payment option.

2026年4月3日
Aura ロゴ

Aura からの回答

Hello Paul,

Thank you so much for your lovely review. I’m really glad I could make setting up your funeral plan simple and straightforward, and that everything was sorted quickly for you. It was a pleasure to help.

Wishing you all the best,
Jimmy

5つ星のうち5の評価

Caring

Easy no pressure company, had a few chats on the phone with Sophie, she was very helpful.
Can ring anytime, if you need advice.
Haven't had to use plan yet (otherwise wouldn't be writing this) but genuinely feel that aura will do the right thing for us.

2026年8月15日
Aura ロゴ

Aura からの回答

Hello Martin,

Thank you so much for your kind review. I’m really glad our chats have helped you feel comfortable and confident in choosing Aura. Please know I’m always here if you have any questions or need any advice.

Wishing you all the best,
Anne-Sophie

5つ星のうち5の評価

Aura were so kind and professional a…

Aura were so kind and professional a very caring lady called Nadine looked after my arrangements for Tony, and even followed up to see if we were okay after the funeral very pleased with the service we were provided definitely recommend Aura very kind and professional.

2026年8月5日
自発的なレビュー
Aura ロゴ

Aura からの回答

Nicky,
We so appreciate this kind review, thank you for trusting us with something so sensitive and important. It was truly our honour to assist you. Wishing you all the very best, Nadine

5つ星のうち5の評価

Aura.life Funeral plans organised with care, compassion, professional with no pressure, hassling with emails/calls etc.

We have researched different funeral plans with other companies as felt it was time to put in place our plan after making our decision on the type of funeral we both wanted. We decided Aura.life came out on top and offered a very competitive price for both of us with everything we require. We liked the fact this company sent us through information, were not pushy, no hassling us with emails/phone calls etc, and left us to decide when we were ready to organise it. Other peoples positive reviews helped us decide this was the right company for us. After speaking to Jimmy who explained everything in detail in a professional, caring, polite manner, we have arranged our funeral plans, paying interest free over a 24 month period. We have every trust in Aura.life that when our time comes they will take care of our cremation in a caring compassionate manner. Thank you to the team at Aura.life.

2026年8月4日
Aura ロゴ

Aura からの回答

Hi Lesley,
What a lovely and thoughtful review, thank you. I'm so glad to know that you felt everything was explained to you in detail and in a professional, caring manner. We will always be here, should you need any additional support or if any questions come up in the future. Wishing you all the best, Jimmy

5つ星のうち5の評価

Trustworthy

Trustworthy. Prices really Good. No pestering.

2026年8月5日
Aura ロゴ

Aura からの回答

Hello Jacqueline,

Thank you so much for your kind review. I’m really pleased you found our pricing good and the whole process straightforward and pressure-free.

Wishing you all the best,
Jimmy

5つ星のうち5の評価

The direct cremation funeral plan was…

The direct cremation funeral plan was the most suitable for my wife and I and the conditions and exclusions were clearly set out. The plans arrived promptly by post and were exactly as described with clear instructions on what to do in the event of either of our demise.
The plans were competitively priced and were purchased via 12 monthly interest-free payments

2026年8月6日
Aura ロゴ

Aura からの回答

Dear Ashley,

Thank you so much for taking the time to leave such a thoughtful review. I’m really pleased that you and your wife found the plans clear and straightforward.

Wishing you both all the best,
Jimmy

5つ星のうち5の評価

I was treated with nothing but kindness…

I was treated with nothing but kindness and sympathy by Aura following the recent death of my husband. They kept me informed as to what was happening when & where and what I could expect next. I have absolutely no hesitation in recommending their service.

2026年7月16日
自発的なレビュー
Aura ロゴ

Aura からの回答

Hi Lorraine,
What a lovely review, thank you so much for taking the time to share your experience. We are wishing you all the best. Take care, The Aura Team

5つ星のうち5の評価

I highly recommend this company

I highly recommend this company. Everything was explained clearly,and when my sister passed,everything was dealt with quickly, efficiently and with the upmost respect. The staff are just excellent , nothing toomuch trouble and every question answered very sympathetically, as i said i would mosthighly recommend
Aura Direct Cremation

2026年6月26日
自発的なレビュー
Aura ロゴ

Aura からの回答

Hi Alison,
Thank you so much for the lovely review. It means a lot to us that you felt respected and listened to. We appreciate you trusting us with something so important. Wishing you all the best, The Aura Team

5つ星のうち5の評価

Honest, Caring and Professional Service

My husband had a number of brochures for me to look at and Aura was the 1st one i looked at by chance. I spoke with a very helpful and friendly American guy who gave me all the info i needed. Because of that i didnt bother looking at any others. As my husband was terminal and only had a couple of weeks to live i was recommended to just call when needed rather than get a pre-paid funeral. This was cheaper and made much more sense. The kindness and honesty was much appreciated. The overall service was brilliant as the staff were caring and professional from start to finish. I really cant praise them enough except to say i will be getting my pre-paid funeral with Aura.

2026年7月14日
自発的なレビュー
Aura ロゴ

Aura からの回答

Hi there,
Thank you so much for these kind and thoughtful words. It truly means the world to us that you trusted Aura with such an important decision. We will always be here, should you need anything, or if you just want a chat. All the best, Matthew

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