No pressure just great advice from Matt. Plenty of time given to decide what we wanted to do with no “buy now before price goes up” nonsense. Decision made, policies taken out and 24 monthly p... もっと見る
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We have been helped by Aura on 2 occasions and both times the service has been exceptional.Tracy has been such a kind and respectful representative. Everyone involved has been professional and support... もっと見る
I read an article about Aura from Martin Lewis and he gave a really good review comparing this company to others. It's not something we want to think about but I didn't want to leave my family with th... もっと見る
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We chose Aura after be recommended. We have purchased a Two Together Plan which is exactly what we wanted. Matthew was extremely helpful and explained very thing .Thank Aura for making a difficult dec... もっと見る
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企業情報
当該企業による記述
Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.
連絡先
Studio One, Bunkers Hill Farm, GU7 1UP, Surrey, 英国
- 0800 808 5723
- hello@aura.life
- aura.life
4.9
優良
1498件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Honest, Caring and Professional Service
My husband had a number of brochures for me to look at and Aura was the 1st one i looked at by chance. I spoke with a very helpful and friendly American guy who gave me all the info i needed. Because of that i didnt bother looking at any others. As my husband was terminal and only had a couple of weeks to live i was recommended to just call when needed rather than get a pre-paid funeral. This was cheaper and made much more sense. The kindness and honesty was much appreciated. The overall service was brilliant as the staff were caring and professional from start to finish. I really cant praise them enough except to say i will be getting my pre-paid funeral with Aura.
2026年7月14日
自発的なレビュー
Aura からの回答
Hi there,
Thank you so much for these kind and thoughtful words. It truly means the world to us that you trusted Aura with such an important decision. We will always be here, should you need anything, or if you just want a chat. All the best, Matthew
Everything was explained in full with…
Everything was explained in full with all questions answered in detail. There was no pressure from anyone and it made our decision very easy.We are confident our wishes will be carried out with care and respect from this professional family run company.
2025年8月1日
自発的なレビュー
Aura からの回答
Hello,
Thank you so much for taking the time to leave such a lovely review. It means a great deal to know that you feel confident in your decision and trust us to carry out your wishes with care and respect. Thank you for choosing Aura.
Wishing you all the best,
The Aura Team
1st Class AURA
Can't praise AURA enough, no pressure selling , very friendly and helpful staff plus £50 discount too..both my wife and I purchased plans and you can't put a price on our peace of mind knowing our family will not have the bother of organising funerals....Very very happy.
2026年6月27日
Aura からの回答
Hello Barry,
Thank you very much for taking the time to leave this kind review.
I'm so glad to know that you feel some peace of mind, now. We will be here, should you have any questions. Wishing you all the best,
Matthew
Simple & straightfirward
My plan was so simple & straightfirward to set up with a lovely friendly member if staff, who was extremely patient with me as I had to take a bit of time before I could call due to unforseen probs but were pushing very gently to try to call before price increase, which I emwas very grateful for. I & my family now have peace of mind knowing everything is in place when the time comes & they can say goodbye in their own way in their own time
2026年6月30日
自発的なレビュー
Aura からの回答
Hello BM,
Thanks so much for taking the time to leave this thoughtful review. We so appreciate you placing your trust with us. Wishing you all the best,
The Aura Team
Aura からの回答
Hello,
Thank you so much for your kind review. I'm so pleased to hear that you found our service kind and helpful. It was a pleasure to assist you, and your lovely feedback really means a lot.
Wishing you all the best,
Aura Team
Very helpful and understanding in what…
Very helpful and understanding in what me and my husband needed for our funeral care and helped us to guarantee what we want at the moment when we need you most very much appreciated
2026年6月17日
Aura からの回答
Hello Janice,
Thank you so much for taking the time to leave such a kind review. I'm so glad I could help you and your husband find the funeral plan that feels right for you both, and that you felt listened to and supported throughout the process.
It means a lot to know that we could help give you peace of mind for the future. Thank you again for your lovely words.
Wishing you both all the best,
Roddy
Aura からの回答
John,
Thank you for leaving this kind review. I'm glad to know you found the process straightforward. All the very best, Anne-Sophie
Quick & easy to do
2026年6月12日
Aura からの回答
David,
Thanks very much for taking the time to leave a positive review. Best wishes, Caoimhe
This is the 2nd plan I have bought…
This is the 2nd plan I have bought (husbands and mine) and the chap on phone was very open and clear about what I was buying on both occasions. No hard sell, no pressure.
The receipt for payment came through while I was on the phone, the digital documents within a few hours and the paperwork arrived after 2 days both times.
The 'what to do in the event of death' section is easy to read so hopefully whoever has to deal with it will have as little stress as possible.
I feel relieved that this is done and out of the way now.
2026年6月12日
Aura からの回答
Tina,
What a lovely review, thank you! I'm happy to know you feel relieved. We will be here, should you ever need to chat. All the best, Roddy
The person i spoke to was very polite
The person i spoke to was very polite, explained everything i asked. I now have no worries its now all sorted
2026年6月11日
Aura からの回答
Hi Christine,
We appreciate you taking the time to leave this positive review. We're so glad you now are free of worry. All the best, Matthew
I had been looking for a funeral plan…
I had been looking for a funeral plan for sometime and my neighbours recommended Aura . The pack was very informative and the gentleman on the telephone very helpful and empathetic. I particularly liked the fact I could pay monthly with no interest charge . A £50 gift voucher both for my neighbour and myself sealed the deal .
2026年6月10日
Aura からの回答
Heather,
Thank you for taking the time to leave this lovely review. It's heartwarming to know your neighbours recommended Aura, and that you found our interactions helpful and empathetic. We will be here, should you ever need to chat. All the best, Roddy
Very friendly and helpful staff…
Very friendly and helpful staff excellent, very pleased, and very professional
2026年6月17日
自発的なレビュー
Aura からの回答
Hello Philip,
Thank you so much for this thoughtful review. Wishing you all the best, the team at Aura
Great service
The gentleman that dealt with the arrangements for mine and my husbands funeral plan. He told me he is called Matt the American Guy, he is a very likeable man and couldn't help us enough. He explained everything very well and we had a joke about it all, he helped put me at ease, after all funerals aren't nice thing to discuss. I would recommend him and Aura Life Ltd to everyone.
2026年6月5日
Aura からの回答
Hello Dawn,
Thank you so much for your lovely review. It really made me smile! I'm so pleased that I was able to help you and your husband feel at ease while discussing something that can be difficult to think about.
Thank you for your kind words and for recommending both me and Aura. It was a pleasure to help you get everything arranged.
Wishing you both all the very best,
Matthew ("the American guy!")
It was so easy to set up.
2026年6月14日
Aura からの回答
Hello Lesley,
Thank you so much for taking the time to leave a review. Making things simple and straightforward is exactly what we aim for.
Wishing you all the best,
Matthew
Very professional freindly and…
Very professional freindly and informative , guiding me through an area nobody really wants to deal with, but they had all the answers to the questions i wanted to ask ! Would fully recommend !
2026年6月14日
Aura からの回答
Hello Andy,
Thank you so much for your kind review. I'm very pleased to hear that you found the service professional, friendly and informative. Thank you as well for your recommendation — it really means a lot.
Wishing you all the best,
Jimmy
Very professional service
We found Aura staff to be very professional to deal with. Jimmy explained the plan very clearly and answered our questions. Made the process simple for us. Would recommend this company.
2026年6月13日
Aura からの回答
Hello,
Thank you so much for taking the time to leave this kind review. I'm so pleased to hear that you found the process simple and that I was able to explain everything clearly.
Thank you as well for your recommendation — it really means a lot to us.
Wishing you all the best,
Jimmy
Fair and transparent company
Great company. Made it easy to make my decision, with absolutely no pressure. The literature they sent is reassuring, and the cost, plus that you can cancel with a full refund at any time. It seemed the right choice, having 'shopped around' for a similar service, before deciding.
2026年6月13日
Aura からの回答
Hello Angela,
Thank you so much for your lovely review. I'm delighted to hear that you found the information reassuring and that you felt able to make your decision without any pressure.
It means a lot that, after comparing different providers, you felt Aura was the right choice for you.
Wishing you all the best,
Roddy
Highly recommend
The staff member who assisted me with my purchase of a funeral plan through Aura Life was exceptionally helpful and seemed truly sincere. At no time did he pressure me and patiently answered any questions I had, making the entire process feel a lot easier than I had envisaged. I felt genuinely supported and reassured throughout our conversation. I highly recommend their services for anyone considering a funeral plan.
2026年6月13日
Aura からの回答
Hello Peter,
Thank you so much for taking the time to leave such a kind review. I'm delighted to hear that you felt supported and reassured throughout our conversation, and that I was able to make arranging your funeral plan feel easier than you expected.
Thank you also for your recommendation — it really means a lot.
Wishing you all the best,
Matthew
An extremely helpful and friendly team
An extremely helpful and friendly team. I am confident that my family will get all the help they need ehen the time comes.
2026年6月11日
Aura からの回答
Hello Cindy,
Thank you so much for your kind review. I'm really pleased to hear that you found our team helpful and friendly, and that we were able to give you confidence and peace of mind for the future.
Knowing that you feel reassured that your family will be supported when the time comes means a great deal to us.
Wishing you all the best,
Jimmy
The whole experience from the first…
The whole experience from the first time I phoned aura was five star and with there gidance was first class ,I would recommend aura to anybody
2026年6月12日
Aura からの回答
Hello Gwyn,
Thank you so much for taking the time to leave such a kind review. I'm delighted to hear that your experience with Aura was five-star from your very first call, and that my guidance helped make the process straightforward for you.
Thank you as well for recommending Aura to others, it really does mean a lot.
Wishing you all the best,
Matthew
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