Australian Kids レビュー 

Australian Kids からの回答

2026年8月15日

Hello Bae,

We’re sorry to hear that your order did not meet your expectations. We understand how disappointing it is when a product intended as a gift arrives with damaged packaging, particularly when the packaging and instructions are not suitable for the intended recipients.

We also take your concerns about the age recommendation, product quality, and the accuracy of the listing seriously. We appreciate you bringing these issues to our attention, as feedback like this helps us review our product information and presentation more carefully.

We’re sorry that your experience left you feeling this way and regret the inconvenience and disappointment caused.

Kind regards

Australian Kids からの回答

2026年8月13日

Hello Marina,

We’re very sorry to hear that your order has still not arrived after such a long wait, especially after you reached out twice and did not receive a response. We understand how frustrating and disappointing this must be.

Please accept our sincere apologies for the delay and for the lack of communication. We take your concerns seriously and will do our best to make sure this is addressed promptly.

Best regards

Australian Kids からの回答

2026年8月4日

Hello Elana,

Thank you for taking the time to share your detailed feedback. We're very sorry to hear that the kit did not meet your expectations and that you were disappointed with the materials, instructions, and overall experience.

We understand how frustrating it is when a product differs from what you expected. Your comments regarding the contents of the kit, the clarity of the instructions, and the product presentation have been noted and will be shared with our team for review as we continue working to improve our products and customer experience.

We also appreciate you raising your concerns about the review process. We value honest feedback from our customers, as it helps us identify areas where we can improve.

Thank you again for bringing these matters to our attention.

Kind regards

Australian Kids からの回答

2026年8月4日

Hello Narelle,

Thank you for sharing your experience. We're sorry to hear that your order did not meet your expectations and that you were disappointed with the product quality, shipping experience, and the return process.

We understand how frustrating it can be when an order doesn't match what you expected. We also appreciate you bringing your concerns about the ordering experience, shipping, and return costs to our attention. Feedback like yours is valuable and helps us identify areas where we can improve our products, communication, and overall customer experience.

Thank you again for taking the time to leave your honest review.

Kind regards

Australian Kids からの回答

2026年8月4日

Hello Traci,

Thank you for taking the time to share your feedback. We're very sorry to hear that your order did not meet your expectations and that you were disappointed with the product, packaging, and delivery experience.

We understand how frustrating it is when an item differs from what you expected, and we regret that this has affected your confidence in us. Your comments regarding the product quality, packaging, instructions, and overall experience have been noted and will be shared with our team for review as we continue working to improve both our products and customer experience.

We appreciate you sharing your honest feedback, as it helps us identify areas where we need to do better. Thank you again for bringing these concerns to our attention.

Kind regards

Australian Kids からの回答

2026年7月30日

Tracey,

We're sorry to hear that the product you received did not match your expectations. We understand your concerns regarding the item's appearance and quality, and we appreciate you bringing them to our attention. Customer feedback is important to us, and we continuously review it to improve our products, product information, and overall shopping experience. Thank you for taking the time to share your feedback.

Kind regards

Australian Kids からの回答

2026年7月30日

Hello Sharon,

We're sorry to hear that your purchase did not meet your expectations. We understand your disappointment with the delivery time, product quality, and how the item compared to what you expected. Customer feedback is important to us, and we take concerns about product quality and presentation seriously as we continue working to improve our products and service. Thank you for taking the time to share your experience.

Kind regards

Australian Kids からの回答

2026年7月19日

Hello Amanda,

We're sorry to hear about your experience and understand why you'd feel disappointed. Waiting longer than expected and receiving a package in poor condition is not the experience we want anyone to have.

We appreciate you sharing this feedback, as it highlights areas where we need to do better. While shipping and handling don't always go as planned, we know that's not an excuse when the end result leaves you feeling let down. We hope you'll give the product itself a chance, and we'll also be reviewing your comments internally as we work to improve both our packaging and delivery experience.

Thank you for taking the time to leave your honest feedback.

Kind regards

Australian Kids からの回答

2026年7月19日

Hello Helen,

Thank you for being a returning customer and for taking the time to share your feedback. We're sorry to hear that the kitchen sink didn't meet your expectations, especially after your positive experiences with your previous purchases.

We understand how disappointing it is when a product doesn't match what you expected in terms of size or materials. Your comments about the product images and quality are valuable, and we'll be reviewing them with our team to see where we can improve.

If you'd like to discuss your order further, please reach out to our customer support team and we'll be happy to look into your concerns. We appreciate your honest feedback and regret that this experience has affected your confidence in shopping with us.

Kind regards

Australian Kids からの回答

2026年7月12日

Hello Richard & Judy,

Thank you for taking the time to share your feedback. We're sorry to hear that you've had this experience. We understand your concerns regarding communication and product safety, and we take both very seriously.

We strive to respond to all customer inquiries as quickly as possible, and we regret if you were unable to reach us. We would appreciate the opportunity to better understand your concerns and work toward a resolution. Please reach out to us again through our customer support channels with your order details so we can look into this for you.

We value all customer feedback and are committed to continually improving our service and communication.

Kind regards

Australian Kids からの回答

2026年7月12日

Hello Jodi,

Thank you for sharing your feedback. We're very sorry to hear that your order arrived damaged and did not meet your expectations. This is not the experience we want for our customers.

We understand how disappointing it is to receive a product in this condition. We'd appreciate the opportunity to review what happened and assist you further. Please contact our customer support team with your order details and photos of the damaged item so we can investigate and help resolve the issue.

Your feedback is important to us, and we appreciate you bringing this to our attention.

Kind regards

Australian Kids からの回答

2026年7月12日

Hello Andrea,

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how concerning it is not to receive an order confirmation after placing an order.

We'd like the opportunity to look into this for you. Please contact our customer support team with your order details so we can investigate the status of your order and assist you further.

We appreciate your patience and the chance to address your concerns.

Kind regards

Australian Kids からの回答

2026年7月4日

Hello Michelle,

We're sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We'd like the opportunity to investigate what happened with your order and communication. Please contact us again through our support email with your order details so we can look into this and work toward a resolution. We appreciate your feedback and take concerns like yours seriously.

Kind regards

Australian Kids からの回答

2026年7月4日

Hello Susan,

We're sorry to hear that the product did not meet your expectations. We understand how disappointing this must have been. We appreciate you sharing your feedback, as it helps us identify areas where we can improve. If you contact our support team with your order details, we'll be happy to review your concerns and assist you further.

Kind regards

Australian Kids からの回答

2026年7月4日

Hello Jeanette,

We're sorry to hear about your experience. We understand how frustrating it is when a package doesn't arrive and you're unable to reach support. If your tracking shows the parcel was returned to the sender, please contact us again with your order details so we can investigate what happened and assist you further. We appreciate your patience and your feedback.

Kind regards

Australian Kids からの回答

2026年6月18日

Hello Blueberry,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.

We understand your frustration regarding the lack of updates during the delivery process and the longer wait time before your parcel arrived. Clear communication is important, and we recognize that we fell short in this instance.

We're also disappointed to hear that you were not satisfied with the quality of the products you received. Customer feedback like yours is valuable and helps us identify areas where we need to improve.

Thank you again for sharing your experience.

Kind regards

Australian Kids からの回答

2026年6月14日

Hello Barbara,

Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. We understand that the country of manufacture is an important factor for some customers, and we appreciate you sharing your experience. Your comments will be taken into consideration as we continue to improve our product information and customer experience.

Thank you for giving our socks a try.

Kind regards

Australian Kids からの回答

2026年6月8日

Hello Cat,

Thank you for taking the time to share your experience. We're very sorry to hear that your casting kit arrived in poor condition and that the casting powder had spilled throughout the package. We also understand how disappointing this must have been, especially when you were hoping to create a meaningful keepsake of your baby's hand.

We sincerely apologize for the frustration caused by the delivery delay and the lack of communication you've experienced when trying to reach us. This is not the level of service we aim to provide.

Your feedback is important to us, and we take concerns like yours seriously. We appreciate you bringing this to our attention and regret that your experience did not meet expectations.

Kind regards

Australian Kids からの回答

2026年6月8日

Hello Kerri,

Thank you for sharing your feedback. We are sorry to hear that the toys you received did not meet your expectations and that you were disappointed with their quality and performance.

We understand how frustrating it can be when a product does not work as expected, and we also regret that your experience with our customer support process left you feeling unheard. Providing quality products and responsive service is important to us, and we take comments like yours seriously.

We appreciate you taking the time to bring these concerns to our attention, as customer feedback helps us identify areas where we need to improve.

Kind regards

Australian Kids からの回答

2026年6月8日

Hello Mark,

Thank you for your review. We are very sorry to hear that the DIY beads arrived damaged and that the condition of the item was not suitable to give as a birthday gift for your granddaughter.

We understand how disappointing this must have been, especially when the item was intended for a special occasion. This is not the experience we want our customers to have, and we regret that the product did not arrive in acceptable condition.

We appreciate you taking the time to share your feedback and for documenting the condition of the item. Your comments help us identify areas where we need to improve our packaging and delivery processes.

Kind regards