Australian Kids レビュー 

Australian Kids からの回答

2026年5月8日

Hello Lisa,

We’re sorry to hear about your experience and understand how frustrating this situation must be. Order cancellations and refund processing should be handled clearly and promptly, and we regret that this has not been your experience so far.

Please know that we take concerns like this seriously, and we’d appreciate the opportunity to review what happened and provide an update regarding your cancellation and refund status. Our team is committed to resolving issues fairly and improving communication throughout the process.

Thank you for bringing this to our attention.

Kind regards

Australian Kids からの回答

2026年5月8日

Hello Jen,

We appreciate you sharing your feedback and understand your concerns regarding our operations and shipping process.

We understand that this may not have matched your expectations, especially regarding branding and shipping origin, and we recognise the importance of being transparent about this. Your feedback is valuable and will be shared with our team as we continue working to improve the customer experience and communication around our fulfilment process.

Thank you again for taking the time to leave a review.

Kind regards

Australian Kids からの回答

2026年5月8日

Hello Csw,

We’re sorry to hear about your experience and understand your concerns. We take account security and customer support matters very seriously, and it’s disappointing to hear that you felt unsupported during this situation.

We also understand that concerns about our operations and fulfilment process may have added to your frustration. Feedback like yours is important and helps us identify where communication and support can be improved.

Thank you for sharing your experience.

Kind regards

Australian Kids からの回答

2026年5月8日

Hello Vicky,

We’re sorry to hear the product you received did not match your expectations or the presentation shown online. We understand how disappointing it would be to expect a magnetic storage box and receive packaging that felt different from what was advertised.

We also appreciate your feedback regarding the shipment origin and overall presentation of the item. We understand that this may have caused confusion and frustration, especially if you were expecting local fulfilment and packaging aligned with the product images.

Your comments have been noted and will be shared with our team as we continue reviewing product listings, packaging consistency, and customer communication. Thank you for taking the time to share your experience.

Kind regards

Australian Kids からの回答

2026年5月2日

Hello C Necovska,

Thank you for bringing this to our attention. I’m really sorry to hear about your experience with the LED drawing board, especially the issue you encountered right out of the box and the difficulty you’ve had reaching us.

This is not the level of service or product quality we aim to provide. It’s concerning to hear that your emails and video have gone unanswered, and we understand how frustrating that must feel. We’d like to make sure your case is properly reviewed and addressed as soon as possible.

Please reach out to us again with your original details so we can locate your previous messages and follow up promptly. We truly value your feedback and the opportunity to make this right.

Thank you for your patience.

Kind regards

Australian Kids からの回答

2026年5月2日

Hello Joanne,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and the disappointment caused, especially as the item was intended to be a gift for your granddaughter.

What you’ve described regarding the condition of the parcel, the product quality, and the delivery time is far from what we aim to provide. We understand how frustrating it must have been to receive something that didn’t meet expectations and couldn’t be used as planned.

Your comments are important to us, and we take concerns like this seriously as we work to improve both our products and overall customer experience. We regret that this situation led to such a negative impression and appreciate you taking the time to share it.

Kind regards

Australian Kids からの回答

2026年4月30日

Hello Sophie,

Thank you for your feedback, and I’m really sorry to hear about your experience. We understand how frustrating it must feel to receive a product that doesn’t meet your expectations and to not get a timely response when reaching out for support.

This is certainly not the level of service we aim to provide. Your messages are important to us, and we regret any delay in getting back to you. Please be assured that your concern will be followed up with our support team as a priority so we can address this properly.

We appreciate you bringing this to our attention and the opportunity to make things right.

Kind regards

Australian Kids からの回答

2026年4月30日

Hello Ella,

Thank you for sharing your feedback. We’re really sorry to hear that your order did not arrive as expected and that the product differed in colour, appearance, and completeness. That’s understandably frustrating.

We also regret any confusion around how our company is presented. Transparency is important to us, and we take your concerns seriously. What you’ve described is not the experience we want for our customers, and we will be reviewing both the product listing and the information we provide to ensure everything is clear and accurate.

Your comments about the missing parts and incorrect item are especially concerning, and we will raise this with our team to investigate further. Thank you again for bringing this to our attention.

Kind regards

Australian Kids からの回答

2026年4月28日

Hello,

Thank you for taking the time to share your detailed feedback. We’re genuinely sorry to hear that the product did not meet your expectations and that the experience left you feeling misled.

We understand your concerns regarding the product’s appearance compared to the photos and video shown, particularly around the 2D versus 3D design and the usability of the candy cane club. This is not the impression we want to give, and your comments highlight areas where our product presentation and descriptions need to be clearer and more accurate.

We also regret the frustration caused by the delivery timeframe and your concerns about pricing practices. Transparency is very important to us, and we take feedback like this seriously when reviewing how we communicate offers and timelines to customers.

Additionally, we’re sorry to hear that your previous review was not published as expected. That’s not the experience we aim to provide, and we are reviewing our moderation processes to ensure all genuine customer feedback is handled appropriately.

Your feedback has been noted and will be shared with the relevant teams so we can improve both our product information and overall customer experience.

Kind regards

Australian Kids からの回答

2026年4月24日

Hello Sammi,

Thank you for sharing your feedback. I’m really sorry to hear that the Colour Match Logic Game didn’t meet your expectations, especially in terms of size and overall quality. That’s certainly not the experience we want for anyone, particularly when you were looking forward to enjoying it with your family.

We take concerns like this seriously, and your comments about the product not matching the advertisement are important. We’ll be reviewing this with our team and supplier to ensure the listing accurately reflects what customers receive and that the quality meets a better standard.

If you’re open to it, please reach out to our support team with your order details so we can look into this further and work toward a better resolution for you.

We appreciate you bringing this to our attention.

Kind regards

Australian Kids からの回答

2026年4月24日

Hello Annette,

Thank you for your feedback. I’m really sorry to hear that your item arrived with damaged packaging, especially since it was intended as a gift. I understand how frustrating and disappointing that must have been.

It’s also concerning to hear that you had trouble using the feedback forms. That’s not the experience we want for our customers, and we’ll be looking into this to make sure our support channels are working properly and are easy to access.

We also take your concerns about transparency seriously. We aim to be clear and honest in how we present our brand and products, and your comments will be reviewed internally to ensure we’re meeting those expectations.

Please feel free to reach out to our support team directly so we can look into your situation further and assist you appropriately.

We appreciate you bringing this to our attention.

Kind regards

Australian Kids からの回答

2026年4月24日

Hey Cassie,

Thank you for your feedback. I’m really sorry to hear that your product arrived damaged and didn’t match what you saw in the advertising. That’s definitely not the experience we want for our customers.

We take issues like this seriously, especially when it comes to product quality and accurate representation. Your comments will be shared with our team so we can review both the packaging process and how the item is presented online.

If you’re willing, please reach out to our support team with your order details so we can look into this further and assist you.

We appreciate you bringing this to our attention.

Kind regards

Australian Kids からの回答

2026年4月24日

Hello Salina,

Thank you for your feedback. I’m really sorry to hear that the product didn’t meet your expectations, particularly in terms of size and how it compared to the photos shown. I understand how disappointing that must feel.

We take concerns about product representation seriously, and your comments about the images and perceived value will be reviewed with our team to ensure listings are accurate and set the right expectations.

If you’re open to it, please reach out to our support team with your order details so we can look into this further and assist you.

We appreciate you sharing your experience.

Australian Kids からの回答

2026年4月17日

Hello Brooke,

Thank you for bringing this to our attention. I’m really sorry to hear about the lack of response to your enquiry and the delay with your order. That’s certainly not the experience we aim to provide.

We understand how frustrating it is to wait this long without updates, especially when tracking hasn’t changed. Your order is important to us, and we’d like to look into this as a priority. Please reach out to us again with your order details so we can investigate what’s causing the delay and provide you with a clear update as soon as possible.

We appreciate your patience and the opportunity to make this right.

Kind regards

Australian Kids からの回答

2026年4月17日 に公開

Hello Christine,

Thank you for taking the time to share your experience. I’m really sorry to hear how disappointed you’ve been with both the service and the product delivery.

We understand how frustrating it is to feel misled and to experience long delays, especially when communication hasn’t met your expectations. That’s not the standard we aim to provide. While our team did begin looking into your order with our logistics partners, it’s clear that the follow-up you were promised did not happen in a timely manner, and for that we sincerely apologize.

Your feedback regarding product expectations, shipping times, and transparency is taken very seriously, and we are actively working to improve both our communication and overall customer experience.

Please reach out to us again with your order details so we can provide you with a clear and accurate update as soon as possible. We appreciate your patience and the opportunity to address this properly.

Kind regards

Australian Kids からの回答

2026年4月13日

Hello Kym,

Thank you for your feedback. We’re sorry to hear the product didn’t meet your expectations, particularly regarding the size and how it compared to the advertising.

We understand how frustrating that can be, and your comments are important to us. They help us review and improve how our products are presented to ensure a more accurate experience.

We appreciate you taking the time to share this.

Best regards

Australian Kids からの回答

2026年4月9日

Hello Taylor-Jane,

Thank you for sharing your experience, and I’m truly sorry to hear about the frustration this has caused. We understand how disappointing it is to wait longer than expected, especially when tracking hasn’t updated for an extended period.

While delays in transit can sometimes occur due to factors outside our control, that doesn’t make the situation any less inconvenient for you. We genuinely appreciate your patience so far, and we want to make sure your order reaches you as soon as possible.

Please reach out to us again so we can take a closer look at your shipment and provide you with the most accurate update or next steps. Your experience matters to us, and we’re committed to resolving this for you.

Kind regards

Australian Kids からの回答

2026年4月9日

Hello R Nelson,

Thank you for taking the time to share your feedback. We’re very sorry to hear that the product you received did not meet your expectations and that the experience has been disappointing.

We understand how frustrating it must feel when an item doesn’t match what was shown or expected, especially after waiting for it to arrive. Your concerns about the product’s size, quality, and presentation are taken seriously, and we appreciate you bringing this to our attention.

Regarding returns, we acknowledge that the process can feel inconvenient, and we’re always working to improve both our product transparency and customer experience. Your feedback about the promotional material is particularly important and will be reviewed carefully.

Please feel free to reach out to our support team again so we can reassess your case and work toward a more satisfactory resolution. We value your input and the opportunity to make things right.

Kind regards

Australian Kids からの回答

2026年4月9日

Hello Sandy,

Thank you for your feedback, and I’m very sorry to hear that your order has not arrived in time for your grandson’s birthday. We completely understand how disappointing and frustrating this must be, especially for such an important occasion.

We also understand your concerns regarding the shipping delays and the expectations around where the company is based. Delays in transit can sometimes occur and unfortunately may impact delivery timeframes more than anticipated.

We’d really like the opportunity to look into your order more closely and provide you with a clearer update on its status. Please reach out to our support team again so we can assist you further and work toward a resolution.

We appreciate you bringing this to our attention and sincerely apologize for the experience you’ve had.

Kind regards

Australian Kids からの回答

2026年4月1日

Hello Justine,

Thank you for bringing this to our attention, and I’m really sorry to hear about your experience. We completely understand how frustrating it must be to have an order delayed with no updates, especially after trying multiple times to get in touch without a response.

This is not the level of service we aim to provide, and we sincerely apologize for the lack of communication you’ve encountered. Your concern regarding the tracking status and the absence of updates is valid, and it’s clear we need to do better in keeping our customers informed and supported.

We would genuinely like the opportunity to look into this further and assist you properly. Please try reaching out to us again and include your order details so we can investigate what’s happened with your shipment and provide a clear update.

We appreciate your patience and your feedback, as it helps us improve both our service and communication.

Kind regards