Australian Kids レビュー 

Australian Kids からの回答

2026年6月8日

Hello Mark,

Thank you for your review. We are very sorry to hear that the DIY beads arrived damaged and that the condition of the item was not suitable to give as a birthday gift for your granddaughter.

We understand how disappointing this must have been, especially when the item was intended for a special occasion. This is not the experience we want our customers to have, and we regret that the product did not arrive in acceptable condition.

We appreciate you taking the time to share your feedback and for documenting the condition of the item. Your comments help us identify areas where we need to improve our packaging and delivery processes.

Kind regards

Australian Kids からの回答

2026年6月3日

Hello Kate,

Thank you for sharing your feedback. We understand your concerns and are sorry to hear that your experience has left you feeling this way.

Our recent website update was part of a business rebrand and was not intended to mislead customers or hide reviews. We value all customer feedback, both positive and negative, as it helps us improve our service.

We're also sorry to hear that you have not received your order or the communication you were expecting. This is not the experience we aim to provide. We would appreciate the opportunity to look into your order status and address any outstanding concerns directly.

Thank you for bringing this to our attention.

Kind regards

Australian Kids からの回答

2026年6月3日

Hello Jessica,

Thank you for taking the time to share your experience. We are very sorry to hear that your order did not arrive in time for your son's birthday and that the product did not meet your expectations.

We understand how disappointing this must have been, especially for such an important occasion. We also regret that you felt let down by the level of communication and service you received throughout the process.

Customer feedback is taken seriously, and we're sorry that your experience has resulted in such a negative impression of our business. We appreciate you bringing these concerns to our attention and will use your feedback to help improve our products and customer experience moving forward.

Thank you for sharing your honest review.

Kind regards

Australian Kids からの回答

2026年5月28日

Hello Karen,

We’re sorry to hear about your experience and understand your frustration regarding the delay with your order. We also regret that our communication and overall service did not meet your expectations.

We appreciate you taking the time to share your feedback, as it helps us identify where we need to improve. Your concerns about delivery time and product expectations have been taken seriously, and we are reviewing this internally to provide a better experience for our customers moving forward.

Thank you again for your honest feedback.

Kind regards

Australian Kids からの回答

2026年5月28日

Hello Deb,

We’re sorry to hear about your experience and understand your disappointment and frustration. We acknowledge your concerns regarding the product origin, the delay in receiving your order, and the lack of response to your cancellation requests.

We understand how important clear communication and timely support are, and we regret that this was not your experience with us. Your feedback regarding our customer service and response process has been noted and will be reviewed internally so we can improve moving forward.

Thank you for taking the time to share your honest feedback.

Kind regards

Australian Kids からの回答

2026年5月28日

Hello Teneia,

Thank you for your feedback. We’re pleased to hear that your items arrived safely and in good working order, but we’re sorry to learn that the instructions were not provided in English as expected.

We understand how disappointing this would be, especially for your children, and we appreciate you bringing this to our attention. Clear and accessible instructions are important, and your feedback will help us improve the experience for future customers.

Thank you again for sharing your experience with us.

Kind regards

Australian Kids からの回答

2026年5月28日

Hello Shona,

We’re sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the instruction manuals and appreciate your feedback about the language provided with the products.

We also acknowledge your concerns about our branding and product sourcing. We understand the importance of transparency and clear communication, and we regret that this caused disappointment.

Thank you for taking the time to share your feedback. Your comments will be reviewed internally as we work to improve our customer experience.

Kind regards

Australian Kids からの回答

2026年5月28日

Hey,

We’re sorry to hear about your experience and understand how frustrating it must be to be waiting for your order without clear communication or tracking updates.

We also regret the difficulties you experienced when trying to contact support. This is not the level of service we aim to provide, and we appreciate you bringing these issues to our attention.

Thank you for taking the time to share your feedback. Your comments will be reviewed internally as we work to improve our communication and customer support processes.

Kind regards

Australian Kids からの回答

2026年5月28日

Hello Julie,

We’re sorry to hear that the product and packaging did not meet your expectations, especially as the item was intended to be a gift. We understand how disappointing it would be to receive a package in poor condition and feel dissatisfied with the quality of the product.

Your feedback regarding the packaging and overall presentation has been noted and will be reviewed internally as we work to improve our products and customer experience.

Thank you for taking the time to share your honest feedback.

Kind regards

Australian Kids からの回答

2026年5月28日

Hello,

We’re sorry to hear about your experience and understand your frustration regarding the lack of communication and concerns about your order delivery.

We acknowledge that not receiving timely responses can be extremely disappointing, and we regret that our service did not meet your expectations. Your feedback has been taken seriously and will be reviewed internally as we work to improve our customer support and communication processes.

Thank you for taking the time to share your feedback.

Kind regards

Australian Kids からの回答

2026年5月28日

Hey Vaishnavi,

We’re sorry to hear about your experience and understand your frustration regarding the lack of communication and the delay in receiving your order.

We regret that you were unable to reach our support team and that your experience has left you feeling disappointed. We understand the importance of reliable customer service and clear communication, and we acknowledge that we did not meet your expectations in this case.

Thank you for taking the time to share your feedback. Your concerns have been noted and will be reviewed internally as we work to improve our service experience.

Kind regards

Australian Kids からの回答

2026年5月28日

Hello Wendy,

We’re sorry to hear that one of the LED drawing boards was not working and that you have not received a response to your emails. We understand how disappointing this must be, especially when the item was intended for your grandchildren.

We also regret the frustration caused by the lack of communication and the difficulty in resolving the issue. This is not the experience we want our customers to have, and your feedback has been noted and will be reviewed internally as we work to improve our support process.

Thank you for taking the time to share your experience with us.

Kind regards

Australian Kids からの回答

2026年5月28日

Hey Pj,

We’re sorry to hear about your experience and understand your concerns regarding the delivery timeframe and your expectations about our business and products.

We regret that the experience has caused frustration and disappointment, especially after placing an order with certain expectations in mind. We also understand how concerning it can feel when there are delays and limited communication.

Thank you for taking the time to share your feedback. Your comments regarding transparency, communication, and customer experience have been noted and will be reviewed internally as we work to improve our service.

Kind regards

Australian Kids からの回答

2026年5月28日

Hello Gary,

We’re sorry to hear that you feel this way and understand your concerns regarding your experience and our advertising.

We take all customer feedback seriously, including concerns about product expectations and communication. We regret that your experience has led to disappointment and frustration.

Your comments have been noted and will be reviewed internally as part of our ongoing efforts to improve transparency, customer service, and overall experience.

Thank you for taking the time to share your feedback.

Kind regards

Australian Kids からの回答

2026年5月28日

Hello Makayla,

We’re sorry to hear about your experience and understand your disappointment with the condition of the items you received, as well as the issues you’ve encountered with the refund process.

We also regret that our communication and support have not met your expectations. We take feedback regarding product quality, fulfilment, and customer service seriously, and your comments have been noted for internal review as we work to improve these areas.

Thank you for taking the time to share your feedback.

Kind regards

Australian Kids からの回答

2026年5月28日

Hello Cathie,

We’re sorry to hear that the items you received did not match your expectations or what was shown at the time of purchase.

We understand how disappointing it can be when a product differs from what was advertised, especially when it is intended for learning or educational use. Your feedback regarding product accuracy and presentation has been noted and will be reviewed internally as we work to improve our product listings and customer experience.

Thank you for taking the time to share your feedback.

Kind regards

Australian Kids からの回答

2026年5月28日

Hello Rodney,

We’re sorry to hear that the item you received did not match your expectations and understand your frustration regarding the size difference compared to what was advertised.

We take concerns about product accuracy very seriously and regret that this experience has left you disappointed. Your feedback has been noted and will be reviewed internally as we work to ensure our product descriptions and listings are as clear and accurate as possible.

Thank you for taking the time to share your feedback.

Kind regards

Australian Kids からの回答

2026年5月15日

Hello Marnee,

Thank you for your feedback. We’re sorry to hear the product did not meet your expectations and that the printed content was not suitable for your needs. We understand your disappointment regarding the difference between the advertised images and the item you received.

Your comments have been noted and will be shared with our team as we continue working to improve our product descriptions and overall quality.

Kind regards

Australian Kids からの回答

2026年5月15日

Hey TM,

We’re sorry to hear about your experience and understand your frustration. The hand mould kit should include enough material to complete the impression properly, so we regret that this was not the case with your order. We also apologise for the difficulty you experienced when trying to contact support and understand how disappointing that would have been.

We appreciate you taking the time to share your feedback, and your comments regarding the product quality, advertising expectations, and communication have been noted and will be reviewed internally as we work to improve both our products and customer experience.

Kind regards

Australian Kids からの回答

2026年5月11日

Hello Laura,

We’re sorry to hear the size did not meet your expectations. We understand how disappointing it can be when a product appears smaller than anticipated. Your feedback is important to us, and we’ll make sure it’s shared with our team to help improve product descriptions and customer experience moving forward.

Thank you for taking the time to leave a review.

Kind regards