Australian Kids レビュー 

Australian Kids からの回答

2026年3月28日

Hey Lyn,

Thank you so much for your continued support—it really means a lot to us. We're thrilled to hear the first car was such a hit that it led to a second purchase! It’s great to know everything arrived quickly, securely packaged, and at a fair price.

We truly appreciate you bookmarking us and look forward to serving you again in the future. If there’s ever anything we can help with, don’t hesitate to reach out.

Thanks again!

Best regards

Australian Kids からの回答

2026年3月28日

Hello Kristina,

We’re really sorry to hear about your experience and understand how disappointing this must have been. This is certainly not the standard we aim to deliver, especially when it comes to product quality, packaging, and timely delivery.

We take your feedback seriously and would like the opportunity to make this right for you. Please reach out to our support team with your order details so we can look into this further and arrange a suitable resolution, including a refund if appropriate.

Thank you for bringing this to our attention—we appreciate the chance to improve and hope to resolve this for you as quickly as possible.

Kind regards

Australian Kids からの回答

2026年3月28日

Hello Wendy,

We’re really sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially when the item didn’t meet your expectations and arrived damaged.

This is not the level of quality or service we aim to provide. We’d like the opportunity to make this right for you—please reach out to our support team with your order details so we can investigate what happened and arrange a suitable resolution.

We also appreciate your feedback regarding your concerns, and we take comments like this seriously as we continue working to improve both our products and overall customer experience.

Thank you for bringing this to our attention.

Kind regards

Australian Kids からの回答

2026年3月28日

Hello Lisa,

We’re really sorry to hear about your experience and how frustrated you’re feeling. Not receiving a response to your messages is not acceptable, and we sincerely apologize for any lack of communication.

We take concerns like this very seriously and would like the chance to make things right. Please reach out to us again with your order details, or provide them here if possible, and we’ll ensure your case is reviewed as a priority and resolved as quickly as we can.

Thank you for your feedback—we’re committed to improving and hope to turn this experience around for you.

Kind regards

Australian Kids からの回答

2026年3月28日

Hello Jane,

We’re really sorry to hear you’re still waiting—this is certainly not the experience we want for our customers. We understand how frustrating delays can be, especially when you’re expecting your order to arrive sooner.

Please reach out to our support team with your order details so we can urgently check the status and provide you with an update or arrange a resolution if needed. We’re here to help and want to get this sorted for you as quickly as possible.

Thank you for your patience while we look into this.

Kind regards

Australian Kids からの回答

2026年3月24日

Hello Makayla,

I’m really sorry to hear about your experience—this is absolutely not the level of service we aim to provide. I understand how frustrating it must be to have your order not ship at all and then face delays in getting a clear response or resolution.

This isn’t acceptable, and we want to make this right as quickly as possible. Please reach out to us directly with your order details, and we’ll personally prioritize your case to ensure you receive your order.

Thank you for your patience, and again, we sincerely apologize for the inconvenience caused.

Kind regards

Australian Kids からの回答

2026年3月24日

Hello Andrea,

I’m really sorry to hear your order arrived in that condition—that’s not the experience we want for any of our customers. Receiving a damaged package is frustrating enough, and I completely understand your concern regarding the product labeling.

We take product safety and accurate descriptions very seriously, and your feedback about the packaging and age suitability is being taken seriously by our team.

Regarding your refund, we’ll make sure your request is handled as quickly as possible. If you haven’t received a clear update yet, please reply to your existing email or reach out with your order details so we can prioritize this for you right away.

We appreciate you bringing this to our attention and sincerely apologize for the inconvenience.

Kind regards

Australian Kids からの回答

2026年3月22日

Hello Bez

I’m sorry to hear the Kids Inflatable Boxing Bag didn’t last as expected, especially with normal use. We understand how frustrating that is, and we appreciate you sharing your experience and feedback. It helps us focus on improving the product’s durability moving forward.

Best regards

Australian Kids からの回答

2026年3月22日

Hello Jenna,

I’m really sorry to hear about your experience, from the long delivery time to the condition your items arrived in. That’s certainly not the standard we aim for, and I understand how disappointing it must be to receive damaged products.

We appreciate you sharing this feedback, as it highlights areas we need to improve in both shipping and handling processes.

Best regards

Australian Kids からの回答

2026年3月22日

Hello Linda,

I’m very sorry to hear about your experience. Receiving a faulty item is frustrating enough, but what you described with the cord overheating and smoking is especially concerning. You should not have had to deal with that, or with a lack of follow-up after reporting it.

Thank you for bringing this to our attention. Your feedback highlights serious issues that need to be addressed, and we take it very seriously.

Best regards

Australian Kids からの回答

2026年3月17日

Hello Janie,

Thank you for sharing your feedback, and I’m very sorry to hear about the frustration you’ve experienced with the tracking link and the lack of clear updates. I completely understand how concerning it is when you’re unsure about the status of your parcel.

This is certainly not the experience we want our customers to have. Please rest assured that your order is important to us, and we would like to help resolve this as quickly as possible. If you could please contact our support team again with your order number, we will personally look into the status of your shipment and provide you with an accurate update.

Thank you for your patience, and we appreciate the opportunity to make this right.

Kind regards

Australian Kids からの回答

2026年3月17日

Hello Rasti,

Thank you for taking the time to share your feedback. We’re very sorry to hear that the product did not meet your expectations and that the delivery time was longer than anticipated. We understand how disappointing it can be to wait for an order only to feel that the quality does not match the price you paid.

Your feedback regarding the build quality of the inflatable boxing bag is important to us, and we will certainly pass this along to our product team for review. We are always working to improve both our products and the overall customer experience.

If you’re open to it, please reach out to our support team with your order details so we can look into this further and see how we can assist you. We appreciate you bringing this to our attention.

Kind regards

Australian Kids からの回答

2026年3月13日

Hello Rowena,

Thank you for sharing your feedback. We’re sorry to hear that the item did not meet your expectations in terms of size and quality. We understand how frustrating it can be when a product appears different from what you anticipated.

We aim to present our products as accurately as possible, and we appreciate you bringing this to our attention. Your comments about the listing and your experience with the refund options are important, and we will review them with our team to see how we can improve both our product information and our support process.

If you’re open to it, we would still like the opportunity to assist you further and work toward a better resolution. Please feel free to reach out to our support team again with your order details so we can review your case.

Thank you for your feedback—it helps us improve.

Kind regards

Australian Kids からの回答

2026年3月13日

Hello Valerey,

Thank you for your message. We’re sorry to hear how frustrating this experience has been for you and we understand your concerns.

We acknowledge that in a previous message you were advised not to return the product, and we understand why you would not want to incur additional postage costs. Your feedback regarding the item and the refund process has been noted and shared with our support team for review.

Our intention is never to cause inconvenience or mislead customers, and we regret that your experience has led to this level of dissatisfaction. We would like to review your order and the communication history once more so we can determine the most appropriate next step regarding your request for a refund of AUD $55.90.

Please allow our team a little time to reassess the case. We will get back to you shortly after the review with an update.

Thank you for your patience.

Kind regards

Australian Kids からの回答

2026年3月13日

Hello Mia,

Thank you for your feedback. We’re sorry to hear that the item and packaging did not meet your expectations when it arrived. We understand how disappointing it can be, especially after waiting for delivery.

Our products are sourced through international partners, which can sometimes result in longer delivery times, and we work closely with our suppliers to ensure items arrive in good condition. We also take concerns about packaging and product quality seriously, so your comments will be shared with our team for review.

We appreciate you bringing this to our attention. If you have not already contacted our support team, please reach out with your order details so we can review your case and assist you further.

Kind regards

Australian Kids からの回答

2026年3月9日

Hello Diane,

I’m really sorry to hear about your experience and that you received goods that you felt were poor quality, damaged, or unusable. That’s certainly not the standard we aim to deliver, and I understand how frustrating it can be when a purchase doesn’t meet expectations.

We would have genuinely appreciated the opportunity to look into this for you and work toward a resolution. Our goal is always to resolve issues directly and ensure our customers feel supported throughout the process.

If you’re open to it, please reach out to our support team with your order details so we can review what happened and see if there’s anything further we can do to assist.

Thank you for taking the time to share your feedback.

Kind regards

Australian Kids からの回答

2026年3月9日

Hello Treinna,

Thank you for sharing your feedback. I’m really sorry to hear that the Colour Match Logic Game did not meet your expectations and that the size of the product was different from what you anticipated based on the website images. We understand how disappointing that must have been.

Product images are intended to demonstrate how the game is played, but we appreciate that this can sometimes create confusion about the actual size. Your feedback is important, and we will pass it on to our team to review how the product is presented so that sizing is clearer for customers.

Regarding the return, we understand your concerns about the cost of shipping. Our returns process requires items to be sent back using a tracked service so they arrive safely and can be processed correctly, but we recognize that international shipping costs can sometimes make this frustrating.

We appreciate you taking the time to leave a review and share your experience.

Kind regards

Australian Kids からの回答

2026年3月9日

Hello Karen,

Thank you for sharing your feedback. I’m really sorry to hear that the product you received did not meet your expectations in terms of size and quality. We understand how disappointing it can be when an item appears different from what you anticipated based on the images.

Product photos are intended to illustrate how the item is used, but we appreciate that this can sometimes lead to different expectations around size or appearance. Your feedback is important, and we will share it with our team to help improve how our products are presented.

We appreciate you taking the time to leave a review and highlight your experience. If you would like assistance regarding your order, our support team would be happy to review the matter further.

Kind regards

Australian Kids からの回答

2026年3月2日

Hello Grace,

We’re truly sorry to hear about your experience. This is absolutely not the standard we aim to provide, and we understand how frustrating it must be to receive an item in that condition and not get a response when trying to reach out.

We take concerns like this very seriously. It’s possible that your messages did not come through to us correctly, and we’d really like the opportunity to look into this for you right away. Please send us your order number and the best email to reach you so we can investigate what happened and make this right as quickly as possible.

We appreciate you bringing this to our attention and hope to resolve this for you promptly.

Best regards

Australian Kids からの回答

2026年3月2日

Hello Ann,

We’re very sorry to hear how disappointing this experience has been, especially since these were Christmas gifts for your grandchildren. We completely understand your frustration with the late delivery, damaged boxes, and the inoperable toy.

We also apologize for the repeated updates without clear progress. That’s not the level of service we aim to provide.

Please share your order number again so we can personally follow up and ensure this is properly escalated.

Best regards