Australian Kids レビュー 

Australian Kids からの回答

2026年2月23日

Hello Mina,

We’re sorry to hear this and understand your frustration. Tracking details are sent once the order has been dispatched, and there may have been a delay or an email issue.

Please contact us again with your order number so we can check this for you right away and get it resolved.

Best regards

Australian Kids からの回答

2026年2月19日

Hello Lynn,

Thank you for your feedback. Your first order was cancelled as requested; however, the payment had already been processed by the card provider at that time. In such cases, transactions are handled through the banking network and are not automatically reversed on our end.

We’re sorry to hear you’re unhappy with your experience and appreciate you bringing your concerns to our attention. Please reply to your original order email so we can review the matter further.

Best regards

Australian Kids からの回答

2026年2月18日

Hello Sarah,

Thank you for your feedback. We’re sorry to hear the game did not meet your expectations. We aim to present our products as clearly and accurately as possible, including descriptions and images to reflect the actual size and contents.

We appreciate you sharing your experience and will review the product page to ensure everything is clearly communicated.

Best regards

Australian Kids からの回答

2026年2月18日

Hello Amy,

We’re sorry to hear about your experience. We are an international online store, and all pricing and currency details are shown clearly at checkout before payment is completed.

We also respond to all customer emails in the order received, so please check your spam folder if you haven’t seen a reply yet. If your items arrived damaged or not working, please send your order number along with photos or a video, and our team will review this in line with our policy.

Best regards

Australian Kids からの回答

2026年2月14日

Hello Y L,

We’re sorry to hear you’re disappointed and that your item arrived damaged. That’s certainly not the experience we aim to provide.

We take both product quality and customer communication seriously. We do respond to enquiries, so if you haven’t received a reply, your message may not have come through to us.

Please contact us again with your order details so we can review the issue properly.

Best regards

Australian Kids からの回答

2026年2月14日

Hello Deb,

We’re sorry to hear you’re disappointed with your Colour Match Logic Game and that it arrived broken. That’s certainly not the experience we want for our customers.

We do take product quality and customer concerns seriously. If you feel your issue hasn’t been addressed, please contact us again with your order details so we can review your case properly.

Your feedback is noted, and we appreciate you bringing this to our attention.

Best regards

Australian Kids からの回答

2026年2月9日

Hello Lorraine,

Thank you for taking the time to share your experience. I’m genuinely sorry to hear how frustrating the process has been for you — that’s not the experience we want anyone to have.

You’re absolutely right to expect clear communication, timely delivery, and a working product. Falling short on those points is on us, and I apologize for the lack of response regarding your faulty item. That’s especially disappointing, and I understand why it left you feeling let down.

We’d really like the chance to make this right. If you’re open to it, please reach out to us again with your order details, or let us know the best way to contact you, and we’ll prioritize resolving this as quickly as possible.

Thank you again for your honest feedback — it helps us improve, even when it’s hard to hear.

Best regards

Australian Kids からの回答

2026年2月2日

Hello Annette,

Thank you for taking the time to share your feedback. I’m genuinely sorry to hear how disappointed you are with the game and that it didn’t meet your expectations, especially as it was purchased for use on your caravan trip.

The compact size is intended to make it travel-friendly, but it’s clear this wasn’t what you were expecting and that’s on us for not communicating that clearly enough. I understand how frustrating that must feel, particularly given the price you paid.

We certainly don’t want any customer to feel misled. Please reach out to us directly with your order details so we can look into this and work toward a resolution for you.

Thank you again for your feedback — it’s taken seriously and helps us improve.

Kind regards

Australian Kids からの回答

2026年2月1日

Hello Chris,

Thank you for taking the time to share your experience. I’m genuinely sorry to hear how disappointing this was from start to finish. The delays in dispatch, the poor packaging, and especially the condition and safety of the product you received are not acceptable and fall well below the standards we aim to uphold.

Hearing that the item arrived with exposed wiring and did not work is extremely concerning, particularly given your comments about child safety. On top of that, the lack of timely and helpful communication from our team only added to your frustration, and for that I sincerely apologize.

This feedback has been escalated internally so we can review what went wrong with the product, the packaging, and our customer support response. While I understand that this experience has damaged your trust, we would appreciate the opportunity to make this right if you are open to it. Please contact us directly with your order details so we can look into a resolution.

Again, I’m very sorry for the experience you had, and thank you for bringing these issues to our attention.

Kind regards

Australian Kids からの回答

2026年2月1日

Hello Janelle,

Thank you for sharing your feedback. I’m sorry to hear that the product did not meet your expectations, particularly regarding the size. We understand how frustrating it is when an item appears larger in advertising than it is in reality, and we regret that this felt misleading.

Your comments have been noted and will be used to review how we present product images and descriptions so we can be clearer and more accurate going forward. While we’re disappointed to hear you won’t be purchasing from us again, we appreciate you taking the time to let us know where we fell short.

Thank you again for your honesty.

Kind regards

Australian Kids からの回答

2026年1月30日

Hello Amy,

Thank you for taking the time to share your experience. I’m genuinely sorry to hear that the item did not meet the description, quality, or sizing you expected — that’s clearly frustrating and not the experience we aim to provide. I also understand your concerns regarding the return process and the return address, and how that could feel misleading.

Your feedback is important to us, and we take it seriously as we work to improve both our product descriptions and how clearly we communicate our policies. We appreciate you raising this and regret the disappointment it caused.

Kind regards

Australian Kids からの回答

2026年1月25日

Hey John,

I’m really sorry to hear about this experience. What you described is not acceptable, and I understand how frustrating it is to wait that long only to be told an order was delivered to the wrong location.

We never want a customer to be left without their product or clear communication. This isn’t the level of service we aim to provide, and we take situations like this seriously. Our team is reviewing the delivery confirmation and carrier details so we can determine exactly what went wrong and make it right, whether that means a replacement or a refund.

Thank you for bringing this to our attention. We truly regret the inconvenience and disappointment this has caused.

Kind regards

Australian Kids からの回答

2026年1月14日

Hello Susan,

Thank you for your feedback. We’re sorry to hear that you haven’t received any further response after our reply on Trustpilot. This does not meet our standards for service and transparency.

If a refund was promised to you, we absolutely want to clarify this and follow through. It appears that something went wrong, and we apologize for that. Please contact our customer service again with your order number and a brief reference to the previous communication so we can review and resolve the matter as quickly as possible.

We take your criticism seriously and want to resolve this issue fairly.

Kind regards

Australian Kids からの回答

2026年1月14日

Hello John,

Thank you for taking the time to share your experience. We are very sorry to read how disappointing you found both the product quality, the packaging, and our customer service. This does not reflect the standard we aim to uphold.

In particular, the condition of the parcel on arrival and the difficulties you experienced regarding your return and refund request are matters we take very seriously. We sincerely apologize for this. Feeling unheard or unsupported is not the experience we want for our customers, and it is clear that something went wrong here.

We would like to review your case once more and work toward a fair resolution. Please contact our customer service directly with your order number and a brief summary of the previous correspondence so we can look into this properly.

Your feedback is valuable to us, even though we deeply regret that your experience was so negative.

Kind regards

Australian Kids からの回答

2026年1月14日

Hello Carlee

Thank you for your detailed feedback. We’re very sorry that the product did not meet your expectations and that so much effort was required to make it usable. We also apologize for the long delay in receiving a response from our customer service team.

We understand your frustration with the refund options offered and your concerns regarding transparency and communication. These points are taken seriously and will be reviewed internally.

We would like to look into your case again and work toward a fair resolution. Please contact our customer service with your order number.

Kind regards

Australian Kids からの回答

2026年1月11日

Hello John,

We’re sorry to hear how disappointed you are with your experience, and we understand how frustrating it is to receive items that arrived damaged.

Damaged goods and inadequate packaging are not acceptable, and we acknowledge that this has fallen well short of the standard we aim to provide. We also recognise that our communication did not meet expectations, which only added to your frustration.

We take feedback like this seriously and would like the opportunity to properly review your order and work toward a fair resolution. If you’re willing, please contact us directly with your order details so a senior team member can reassess the matter.

Thank you for sharing your concerns. While we can’t undo what’s happened, we do want to address it appropriately.

Kind regards

Australian Kids からの回答

2026年1月11日

Hello Johnny,

We’re very sorry to hear about your experience, especially given this was a gift for your granddaughter and purchased well before Christmas. Receiving a faulty item is frustrating enough, but not getting a response from us afterward is simply not acceptable.

A product that doesn’t work on arrival should be addressed promptly, and we acknowledge that our lack of response and the issue you encountered trying to call us has understandably led you to feel let down. That’s not the level of service we aim to provide, and we apologise for the inconvenience and disappointment this has caused.

We would like to resolve this properly for you. Please contact us again with your order number, and we will ensure this is reviewed as a priority so an appropriate resolution can be arranged.

Thank you for bringing this to our attention.

Kind regards

Australian Kids からの回答

2026年1月8日

Hello Brophy,

Thank you for sharing your experience. We’re sorry to hear that the projector light did not match what you expected or how it was advertised, and we understand your disappointment with the quality and performance of the product.

We’re also concerned to hear that you’ve been waiting weeks for a proper response and have only received standard replies. That’s not acceptable, and we acknowledge that this has added to your frustration.

If your complaint has not been resolved, then we haven’t handled this as we should have. We do want the opportunity to properly review your case and address the issue.

Please contact our customer support team again with your order number and reference this review so the matter can be escalated and reviewed as a priority. We regret that this experience has led you to feel this way and appreciate you taking the time to provide this feedback.

Kind regards

Australian Kids からの回答

2026年1月8日

Hello Taylor,

Thank you for raising your concerns. We’re very sorry to hear that you feel this way and that you haven’t received your item or a response to your emails — that’s understandably upsetting.

If an order hasn’t arrived and communication has broken down, then we’ve failed to handle this properly. We do want to resolve genuine delivery and refund issues, and we acknowledge that this situation should not have been left unanswered.

Please contact our customer support team again with your order number and reference this review so the matter can be escalated and properly investigated. We would like the opportunity to address this and work toward a resolution.

Kind regards

Australian Kids からの回答

2026年1月8日

Hello Luana,

Thank you for your review. We’re sorry to hear about the delay and understand how disappointing it is that the order didn’t arrive in time for Christmas, especially when it was intended for your son.

We can appreciate how frustrating it is to see tracking sitting in one location for an extended period. Once parcels are with the carrier, delays can unfortunately occur, but we acknowledge that this doesn’t make the wait any easier.

If the delivery is still outstanding or you’d like us to follow this up for you, please contact our customer support team with your order number so we can look into the tracking and assist further. We appreciate your patience and thank you for taking the time to share your feedback.

Kind regards