Australian Kids レビュー 

Australian Kids からの回答

2026年1月3日

Hello Jason,

Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that the product didn’t meet your expectations and that you feel disappointed by the quality and value.

We aim to be transparent about our products and where they’re made, and it’s clear we’ve missed the mark for you here—especially if the item didn’t match what was shown on our website. That’s not the experience we want anyone to have.

We’d really like the opportunity to make this right. If you’re open to it, please reach out to our support team with your order details so we can look into a refund, return, or another suitable resolution. Your feedback is important to us and helps us improve both our products and how we present them.

Thank you again for being honest about your experience.

Kind regards

Australian Kids からの回答

2026年1月1日

Hello,

Thank you for bringing this to our attention. We’re very concerned by what you’ve described and take any potential safety issue seriously. This is not the experience we want for any family.

We’d like to investigate this right away and make things right with a refund or replacement, as well as review the photos you mentioned so we can identify what went wrong.

Please contact our customer support team directly with your order number and the images, and we will prioritize your case. Your feedback is important and helps us improve product safety for everyone.

Kind regards

Australian Kids からの回答

2026年1月1日

Hello Len,

We’re really sorry for the long delay and completely understand your frustration. Waiting that long for a small parcel is not acceptable, and this is not the level of service we aim to provide.

Delivery times can occasionally be affected by carrier issues, but two months is far beyond reasonable. We’d like to look into this immediately, confirm what’s happened with your order, and arrange a resolution—whether that’s a replacement or refund.

Please reach out to our support team with your order number so we can take care of this for you as quickly as possible. Thank you for your patience, and we’re sorry we’ve let you down here.

Kind regards

Australian Kids からの回答

2025年12月30日

Hello Dina,

We’re truly sorry to read about your experience, and we understand how frustrating and disappointing this must have been. Receiving an incomplete order and products that don’t meet your expectations is not acceptable, and we sincerely apologize for that.

This is not the experience we aim to provide. We take missing items and quality concerns very seriously, and we would like the opportunity to make this right. Please reach out to our customer support team with your order number so we can investigate what went wrong and arrange a resolution, whether that’s a replacement, refund, or another suitable outcome.

Regarding your concerns about product origin, we strive to be transparent with our customers, and we regret that this was not communicated clearly or did not meet your expectations.

Thank you for bringing this to our attention. Your feedback is important and helps us improve.

Kind regards

Australian Kids からの回答

2025年12月30日

Hello Kim,

Thank you for sharing your experience, and we’re genuinely sorry to hear how disappointing this purchase was for you—especially given it was intended for Christmas gifts.

We understand how frustrating it must have been to experience long delivery times, unclear tracking information, and then receive items that did not meet your expectations in terms of size, quality, or value. We also recognize how stressful it is when plans fall through at such an important time of year, and we regret that this led to last-minute inconvenience for you.

We’re particularly concerned to hear that you attempted to contact us regarding a return and did not receive a response. That is not the level of service we aim to provide, and we apologize for that breakdown in communication.

Your feedback has been noted and shared with our team, as it highlights areas where we clearly need to improve—both in product representation and customer support. Thank you for taking the time to leave this review, even though the experience was a negative one.

Kind regards

Australian Kids からの回答

2025年12月28日

Hello Michele,

Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed you were with your purchase and the frustration you felt during the refund process.

We understand that our brand name created certain expectations around quality and service, and we regret that we did not meet those expectations in your case. We’re also sorry that the item you received did not feel worth the price paid and that the return options offered did not feel fair or satisfactory to you.

Your feedback about quality, value, and our refund process is taken seriously and has been shared internally so we can review how we do better. While we can’t change your experience, we do appreciate you being open about it, as it helps us improve transparency and customer trust moving forward.

Kind regards

Australian Kids からの回答

2025年12月28日

Hello Jennifer,

We’re very sorry for the delay and understand how upsetting this must be, especially given the circumstances. Waiting 22 days without receiving your order is not acceptable, and we sincerely apologise for the frustration this has caused.

Please contact our support team as soon as possible with your order number so we can urgently investigate the status of your delivery and do everything we can to have it resolved or expedited immediately.

We truly regret the inconvenience and appreciate your patience while we look into this for you.

Kind regards

Australian Kids からの回答

2025年12月28日

Hello Steve,

We’re very sorry to hear about your experience and understand your frustration. A delivery that is over a week late with no clear communication is not acceptable, and we sincerely apologise for the lack of response to your requests.

This is not the level of service we aim to provide, and your feedback has been taken seriously. We’re currently reviewing our communication and fulfilment processes to prevent situations like this from happening again.

If you’re willing, please reach out to our support team with your order number so we can urgently investigate the status of your order and work toward a resolution. We regret the inconvenience this has caused and understand why this experience has left you disappointed.

Kind regards

Australian Kids からの回答

2025年12月28日

Hello Nicole,

We’re very sorry for the disappointment and frustration this has caused, especially with the expectation that the order would arrive in time for Christmas. We understand how upsetting it is to be relying on a gift for your child and then see that it hasn’t arrived as promised.

We regret that the delivery timeframe was not met and that this has affected your holiday plans. This is not the experience we want any customer to have, and we take your feedback seriously. We’re reviewing how we communicate delivery estimates during peak periods to ensure expectations are clearer and more accurate.

We understand your decision not to order again and are genuinely sorry that we let you down on this occasion.

Kind regards

Australian Kids からの回答

2025年12月28日

Hello Tina,

Thank you for your feedback, and we’re very sorry to hear how disappointed you were with your experience.

We understand how frustrating it must have been to receive products with instructions that weren’t in English, especially when purchasing gifts for your grandkids. Clear, easy-to-follow instructions are important, and we regret that this wasn’t the case for you. Your comments have been shared with our team so we can address this moving forward.

We’re also sorry that you were unable to reach us by phone. That is not acceptable, and we understand how this added to your frustration when you were already unhappy with the order. We’re reviewing our contact options to ensure customers can reach us more reliably.

Your feedback is appreciated and helps us identify where we need to improve.

Kind regards

Australian Kids からの回答

2025年12月28日

Hello Mike,

Thank you for sharing your feedback. We’re very sorry for the frustration this experience caused and understand how upsetting it is to feel unheard, especially when you were already dealing with a delivery issue.

We sincerely apologise for the lack of timely communication and for the stress this caused, particularly having to escalate the matter through PayPal to receive a response. That is not how we want issues to be resolved, and we regret that we didn’t handle this proactively from the start. We’re also sorry for how our response came across — your complaint was valid, and you deserved clear, respectful support.
We truly regret that this situation left you feeling so disappointed and disrespected, and we’re sorry for the inconvenience and frustration you experienced.

Kind regards

Australian Kids からの回答

2025年12月28日

Hello Andrew,

We’re very sorry for how frustrated and disappointed you are, and we understand why this experience has led you to feel this way.

Not being able to reach us by phone or receive timely responses to emails is not acceptable, and we sincerely apologise for the lack of communication. That is a clear failure on our part, and it’s something we are actively reviewing and working to improve.

We regret that we didn’t meet your expectations for service or support, and we understand how upsetting it is to feel ignored when you’re trying to resolve an issue. Your feedback has been taken seriously and shared internally, as it highlights areas where we must do better.

We’re sorry for the stress and inconvenience this caused and for the trust we failed to earn.

Kind regards

Australian Kids からの回答

2025年12月28日

Hello DT,

We’re very sorry to read this and understand why you feel so upset and disappointed. Receiving items that don’t work or arrive damaged is unacceptable, and we genuinely apologise that this was your experience.

We regret that the quality did not meet your expectations, especially given the price paid. That’s not what we want for any customer. We also understand your reluctance to pursue a refund after feeling let down already, and we’re sorry that we failed to earn your trust.

Your feedback has been taken seriously and shared with our team, as issues like this highlight where we need to improve both product quality checks and overall customer experience. We truly regret that this purchase left you feeling scammed and disappointed.

Kind regards

Australian Kids からの回答

2025年12月28日

Hello Louise,

We’re very sorry to hear that you’re disappointed with your purchase. We understand how frustrating it is when the products don’t meet your expectations, especially when purchasing gifts.

Your feedback about the quality and value of the items is taken seriously and has been shared with our team. We’re constantly reviewing our product range to ensure it meets customer expectations and appreciate your honesty, as it helps us identify areas for improvement.

We regret that your experience left you feeling let down and appreciate you taking the time to share your thoughts.

Kind regards

Australian Kids からの回答

2025年12月28日

Hello Gloria,

We’re very sorry for the delay and understand how frustrating this must be, especially after waiting since early December. Receiving a generic email instead of an update on your order is not acceptable, and we sincerely apologise for the lack of communication.

Please contact our support team with your order number so we can urgently investigate the status of your delivery and work toward a resolution. We regret the inconvenience this has caused and appreciate your patience while we address this issue.

Kind regards

Australian Kids からの回答

2025年12月28日

Hello Tahlia,

We’re very sorry to hear that the item did not meet your expectations. It’s frustrating when a product looks different online and doesn’t hold up in use, especially when it was intended as a gift for the kids.

Your feedback about quality and sizing has been shared with our team so we can review our listings and ensure products are represented more accurately. We understand your disappointment and regret that this experience has led you to decide not to purchase from us again.

Kind regards

Australian Kids からの回答

2025年12月28日

Hello AD,

We’re very sorry to hear about your experience and understand your disappointment, especially as the items were intended as Christmas presents. Receiving damaged or poor-quality products is unacceptable, and we sincerely apologise for this.

Your feedback about the quality and condition of the items has been shared with our team to help improve both our products and packing processes. We regret that your expectations were not met and that this purchase caused frustration, particularly during the holiday season.

Kind regards

Australian Kids からの回答

2025年12月28日

Hello Susan,

We’re very sorry to hear about your disappointment with your order. Receiving an item that is smaller than expected, poorly packaged, and delayed is not the experience we want for our customers, and we sincerely apologise.

Your feedback regarding product presentation, delivery time, and quality has been shared with our team to help us improve. We understand your frustration and regret that your experience has led you to decide not to shop with us again.

Kind regards

Australian Kids からの回答

2025年12月28日

Hello Jann,

We’re very sorry for the frustration and disappointment this experience has caused. Receiving items in damaged packaging and of poor quality is completely unacceptable, and we sincerely apologise for how poorly this was handled.

We understand how upsetting it must have been to feel ignored and to have to chase the order multiple times. Your feedback about packaging, product quality, and communication has been shared with our team so we can review and improve our processes.

We regret that your experience left you feeling this way and appreciate you taking the time to share your concerns.

Kind regards

Australian Kids からの回答

2025年12月20日

Hello Kylie,

Thank you for taking the time to share your experience. We’re genuinely sorry for the disappointment and frustration this caused — that’s not the experience we want anyone to have.

Your feedback is taken seriously and will directly influence changes we make moving forward, including clearer product information and stricter quality and branding checks. If you’re open to it, we would like to make this right for you — please contact our support team so we can assist further.

We appreciate you calling this out, even though we regret the circumstances that led to it.

Kind regards