Australian Kids レビュー 

Australian Kids からの回答

2025年12月20日

Hello Kerry,

Thank you for sharing your feedback. We’re very sorry to hear how disappointed you are — this is clearly not the experience we want any customer to have.

We take concerns about product quality and child safety extremely seriously. If the item you received does not meet safety expectations or differs from how it was described, that is not acceptable, and we understand why you’d be upset. Your comments about the size of the puzzle pieces have been noted and will be reviewed immediately.

We strongly disagree with being labelled a scam, but we do accept responsibility where we’ve fallen short. If you’re willing, we would like the opportunity to review your order and work toward a resolution — whether that’s a refund or another appropriate outcome. Please reach out to us again with your order details, and we will prioritise your case.

Your feedback is taken seriously and will be used to improve our products, communication, and customer support.

Kind regards

Australian Kids からの回答

2025年12月20日

Hello Kunalb,

We’re sorry to hear that you were unhappy with the quality of the product. That’s not the experience we want customers to have, and we take feedback like this seriously.

If you’re open to it, we’d appreciate the chance to understand what went wrong and see if we can resolve the issue for you. Please feel free to contact our support team with your order details so we can assist further.

Thank you for sharing your experience.

Kind regards

Australian Kids からの回答

2025年12月20日

Hello JL,

We’re sorry to hear about your experience and understand how frustrating delayed delivery and unanswered emails can be. That’s not the level of service we aim to provide, and we take this feedback seriously.

We are reviewing our delivery and customer support processes to prevent this from happening again. If you’re willing, please reach out with your order details so we can look into what happened and assist you directly.

Thank you for bringing this to our attention.

Kind regards

Australian Kids からの回答

2025年12月20日

Hello Gracie,

Thank you for sharing your experience, and we’re truly sorry for how disappointing this has been for you. We completely understand how upsetting it would be to receive a damaged, open parcel — especially when it was intended as a Christmas gift for your grandson.

Receiving only one item when two were ordered is unacceptable, and so is the difficulty you’ve had reaching us. We acknowledge that the lack of clear communication and the generic response you received did not address your situation properly, and for that we apologise.

If you are willing, we would like the opportunity to review your order, arrange a resolution for the missing item, and discuss an appropriate outcome for the condition of the delivery. Please contact us again with your order details, and we will ensure your case is prioritised.

Kind regards

Australian Kids からの回答

2025年12月20日 に更新

Hello Angela,

Thank you for taking the time to leave this review. We’re very sorry for the long delay and for how let down you felt once your order finally arrived. Waiting months for a delivery and then receiving items that don’t match what was shown on our website is understandably frustrating.

We acknowledge that this experience caused you to lose trust and feel worried about being scammed, and we regret that we didn’t meet expectations in both delivery time and product quality.

Your feedback highlights areas we need to improve, particularly around product accuracy, quality control, and clearer communication about shipping timelines. If you’re open to it, we would like the opportunity to review your order and discuss a possible resolution.

Kind regards

Australian Kids からの回答

2025年12月20日

Hello Wendy,

Thank you for sharing your feedback. We’re sorry to hear how disappointed you are with your experience, particularly regarding pricing, product quality, and your expectations about our business.

Your comments about value for money and quality are taken seriously and are being reviewed with our suppliers. If you’re open to it, we’d appreciate the chance to look into your order and see if there’s a way we can resolve this for you.

Kind regards

Australian Kids からの回答

2025年12月17日 に更新

Hello Tony,

We’re sorry to hear about your experience and understand how disappointing this feels, especially when your order is intended as a gift for your grandchildren. We do not take payments without fulfilling orders, and we apologise if order updates have not been communicated clearly.

Some orders may experience delays due to processing or courier issues, but this does not mean they have been abandoned. Our intention is never to leave customers without information, and we regret that this has been your impression.

Please reach out to our support team directly with your order number so we can provide a clear status update and do our best to resolve this as quickly as possible. We appreciate your patience and the opportunity to address your concerns.

Best regards

Australian Kids からの回答

2025年12月20日

Hello T.W.,

Thank you for your feedback. We’re genuinely sorry to hear how unhappy you are with your experience and understand why you’d feel frustrated and misled.

We also regret that the product quality, packaging, and pricing did not meet your expectations. This feedback is being taken seriously and raised with our suppliers as part of an ongoing review of our products and presentation.

Kind regards

Australian Kids からの回答

2025年12月20日

Hello Smith,

We’re very sorry for the delay and for the lack of communication you’ve experienced — we understand how frustrating it is to be left waiting with no clear updates on your order.

The tracking status you mentioned typically indicates the order is awaiting international transit, but we agree that this should not be left unexplained, and the fact that you haven’t been able to reach us by phone or received proper support is not acceptable.

Please contact us again with your order number, and we will prioritise locating your shipment and providing you with a clear update or resolution. Thank you for your patience, and we’re sorry we’ve let you down so far.

Kind regards

Australian Kids からの回答

2025年12月15日

Hello Rebecca,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the long delivery time and the condition in which your order arrived. This is not the standard we aim to provide, and we understand how frustrating it is to wait several weeks only to be disappointed with the product and packaging.

We strive to be transparent about shipping timeframes and to ensure items arrive in acceptable condition. Clearly, we missed the mark in your case, and for that we sincerely apologise. Your feedback has been passed on to our logistics and quality control teams so we can review what went wrong and prevent this from happening again.

Please reach out to our customer support team directly with your order number so we can look into a suitable resolution for you.

Kind regards

Australian Kids からの回答

2025年12月15日

Hello Jeanette,

Thank you for sharing your experience. We’re truly sorry for the frustration caused by the delivery delay and the lack of clear tracking updates, especially as this order was intended as a gift. We understand how disappointing it is to place an order in late November and still be waiting.

We aim to be transparent about our shipping processes, however we recognise that we have not met expectations in your case. While we do source and ship products from overseas, this should be communicated more clearly and supported by reliable tracking information. Your feedback highlights areas where we need to improve.

Regarding product quality, we do take pride in offering educational toys and each item is quality-checked before dispatch. That said, we acknowledge the concerns raised in recent reviews and are actively reviewing our packaging and handling processes to reduce the risk of damage in transit.

Please contact our customer support team with your order number so we can check the status of your shipment and assist further. We appreciate you bringing this to our attention.

Kind regards

Australian Kids からの回答

2025年12月15日

Hello Sharon,

We’re very sorry to hear about your experience and the condition in which your items arrived. Receiving damaged goods—especially when they were intended as gifts—is unacceptable, and we understand how upsetting and stressful this is so close to Christmas.

We take reports of damaged items and unresolved contact very seriously. Your feedback has been escalated internally for urgent review. We strongly encourage you to contact our support team again, referencing your previous communications, so we can prioritise a resolution for you as quickly as possible.

Thank you for bringing this to our attention. We regret that this experience has left you feeling let down.

Kind regards

Australian Kids からの回答

2025年12月15日

Hello kim,

We’re very sorry to hear how disappointed you are with your order and how it arrived. We understand how upsetting it is to spend more than planned on a Christmas gift, only to feel let down by the presentation and perceived quality. That’s not the experience we want any customer to have.

We regret that this experience has caused you stress and disappointment during what should be a positive time of year. If you’re willing, please contact our customer support team with your order details so we can review your case and see what options may be available to address your concerns.

Kind regards

Australian Kids からの回答

2025年12月15日

Hello Denyse,

We’re very sorry to hear about your disappointment and the concerns you’ve raised. It’s never our intention for customers to feel misled or uncertain about their purchase, and we understand how frustrating it is to be waiting for an order without confidence in what will arrive.

We appreciate you sharing your feedback, as it highlights where expectations have not been met. Delays in delivery can understandably impact your overall experience, and we regret the inconvenience and disappointment this has caused.

If you haven’t already, we encourage you to reach out to our customer support team with your order details so we can check on the status of your delivery and assist where possible. We value all feedback and are committed to improving our service.

Kind regards

Australian Kids からの回答

2025年12月15日

Hello Wendy,

We’re sorry to hear about your dissatisfaction and that your experience has led you to feel this way. We take concerns about product quality and customer trust seriously, and it’s disappointing to know we did not meet your expectations.

Our intention is to provide thoughtfully selected products and a positive experience for our customers. Clearly, we fell short in your case, and we regret the frustration this has caused. Feedback like yours is important to us and helps identify where improvements are needed.

If you’re open to it, please contact our customer support team with your order details so we can review your concerns and see if there is a way to address them.

Kind regards

Australian Kids からの回答

2025年12月15日

Hello Lisa,

We’re sorry to hear how disappointed you are with your order and the condition in which it arrived. We understand how frustrating it is to pay a premium expecting good-quality, gift-ready items, only to receive products in damaged packaging—especially when they were intended for Christmas gifts.

Your feedback about expectations versus what was delivered is completely valid. Presentation and packaging matter, and in this case we clearly fell short. We regret the inconvenience and disappointment this has caused during what should be a positive time of year.

Please contact our customer support team with your order details and photos of the packaging so we can review the issue and look into an appropriate resolution for you. We appreciate you taking the time to leave this feedback.

Kind regards

Australian Kids からの回答

2025年12月15日

Hello Sorilla,

We’re sorry to hear about your experience and the concerns you’ve raised. We understand how frustrating it is to deal with long delivery times and to feel uncertain about a company’s legitimacy or the quality of its products.

We want to clarify that our contact details are genuine and monitored, and we regret if you had difficulty reaching us or did not receive a timely response. That is not the level of service we aim to provide. We also take feedback about product presentation, imagery, and overall expectations seriously, as trust is important to us.

If you have an active order or unresolved issue, we encourage you to contact our customer support team directly with your order number so we can review your concerns and assist where possible. We appreciate you taking the time to share your feedback, even when it’s critical.

Kind regards

Australian Kids からの回答

2025年12月15日

Hello Karyn,

We’re sorry to hear about your disappointment and that your experience has left you feeling misled. We take feedback about product quality and how our brand is perceived very seriously. Clearly, in this case, we fell short of your expectations, and we regret the frustration this has caused.

We appreciate you sharing your concerns, as it helps us identify areas where we need to improve our communication and product presentation. If you have an order or issue that needs addressing, please contact our customer support team so we can assist you directly.

Kind regards

Australian Kids からの回答

2025年12月15日

Hello CT,

We’re very sorry to hear about your experience and the issues with your order. Receiving items that are damaged and lacking English instructions, particularly for products involving electronics, is completely unacceptable and understandably concerning. Your safety and satisfaction are extremely important to us, and we regret that we fell short in this instance.

We also understand your frustration regarding the limited refund options and the inconvenience of returning items at your own cost. Feedback like yours highlights areas where we need to improve our policies and communication.

Please reach out to our customer support team with your order details so we can review your case and explore the best possible resolution. Your concerns have been taken seriously and escalated for internal review to prevent similar issues in the future.

Kind regards

Australian Kids からの回答

2025年12月15日

Hello YK,

We’re very sorry to hear about your experience and the condition in which your items arrived. Receiving torn or damaged packaging, especially for gifts, is completely unacceptable, and we understand how disappointing this must have been during the holiday season.

Your feedback about packaging, labeling, and overall presentation is taken seriously and has been shared with our team for review. We regret the frustration and inconvenience this has caused and are committed to improving the way we handle and deliver our products.

If you haven’t already, please contact our customer support team with your order details so we can review your case and work toward a resolution.

Kind regards