I have dealt with your company since 2021. Always great efficient service. I have dealt with Sharon and she deserves a huge mention and thankyou for her help advice and exemplary service an absolute... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Drew deserves a medal as he has the patience of a saint! His understanding. time and care was beyond the call of duty when dealing with my MOT booking and very much appreciated. Thank you.
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James was exceptionally proactive in covering all my needs, checked out the date of the first appointment offered, realised that the date was not in the agreed range and took initiative to find anothe... もっと見る
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Unexpected and very well received. I attempted to book an MOT via Autoservces portal and didn't realise there was a date range later than I required. So I just booked and paid myself. Autoserve, and... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
連絡先
2, Saint Kenelm Court, B62 8HD, Halesowen, 英国
- autoserve.co.uk
4.6
優良
389件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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Absolutely outstanding service from…
Absolutely outstanding service from Jackie at Admin ops,friendly and resolved my problem within the hour,an asset to her team in my opinion
2026年3月16日
自発的なレビュー
Autoserve Ltd からの回答
Thank you so much for your wonderful feedback! We're thrilled to hear that Jackie provided such outstanding service and was able to resolve your issue so quickly. It's great to know her friendly approach made a positive impression.
Kind Regards
Autoserve
Mr Drew Skelding was very quick in…
Mr Drew Skelding was very quick in sorting out my mot booking and to the point rather then wasting time. Thank you
2026年2月24日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your feedback.
We’re pleased to hear that Drew was able to assist you promptly with arranging your MOT booking and that the process was handled efficiently. We appreciate you taking the time to share your experience and will be sure to pass on your thanks to him.
Kind Regards
Autoserve
exceptionally helpful in investigating and problem solving
This was a complicated scenario with no citroen dealership in the aberdeen area. Jackie Jones was exceptionally helpful in investigating and problem solving and coming up with separate solutions for 2 vehicles.
2026年2月26日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your feedback.
We understand this was a more complicated situation due to there being no Citroën dealership in the Aberdeen area, and we appreciate you taking the time to share your experience.
We’re very pleased to hear that Jackie Jones was able to assist by thoroughly investigating the issue, problem-solving, and identifying separate solutions for both vehicles. We will be sure to pass on your kind comments to her.
Thank you again for taking the time to share your experience.
Kind Regards
Autoserve
I rang as I'm not very happy with the autoserve booking portal. I attended a service appointment ay a Quik Fit garage but they had no record of my appointment so they could not do the service.
I rang as I'm not very happy with the autoserve booking portal. I was supposed to have a service today but when I arrived at the garage they had no record of me, despite me receiving confirmation of the appointment through autoserve. I have also had issues with appointments being confirmed and then cancelled OR appointments being cancelled but the booking actually still being live.
However, Jackie Jones was very helpful and managed to secure a service for this week. She followed up the call promptly with emails. She also confirmed she would raise my concerns within the business which I appreciated.
2026年3月10日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the issues you experienced with the Autoserve booking portal and understand how frustrating it must have been to arrive for your appointment and find that the garage had no record of the booking. We appreciate you bringing this to our attention.
Please be assured that we have raised the concerns you mentioned with the relevant organisations and are currently awaiting their feedback so that the matter can be investigated further.
In the meantime, we’re pleased to hear that Jackie Jones was able to assist you and arrange a service for later this week, and that her follow-up communication was helpful.
Thank you again for your feedback, and for your patience while we look into this matter.
Kind Regards
Autoserve
The whole process of reporting my…breakdown
The whole process of reporting my breakdown and getting back on the road was handled very efficiently. The lady dealing with my call (Charlotte) was extremely helpful and courteous and kept me informed of progress, as did the breakdown man who came out from Ford Assist who was very knowledgeable and got me back up and running in no time.
2026年3月2日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for taking the time to share your feedback.
We’re delighted to hear that the process of reporting your breakdown and getting back on the road was handled efficiently. It’s great to know that Charlotte was helpful and courteous throughout your call and kept you informed of the progress.
We’re also pleased that the Ford Assist technician was able to assist you quickly and get you back up and running in no time.
Thank you again for your kind comments.
Kind Regards
Autoserve
Autoserve Ltd からの回答
Thank you for your feedback.
We’re pleased to hear that your request was handled efficiently and exactly as requested. We appreciate you taking the time to share your experience.
They are racist people
They are racist people, check yoitibe and insta...boycott them if you are aussie...
2026年3月5日
自発的なレビュー
Autoserve Ltd からの回答
Hello,
We believe this review has been posted in error. Our company is based in the United Kingdom and we have no affiliation with any business in Australia or with yourself.
As this review does not relate to our company, we kindly ask that you remove it from our page.
Thank you for your understanding.
Regards
Autoserve Ltd
Wonderful helpful staff
Wonderful helpful staff. System issues caused a delay with my van being serviced but Jackie and the team couldn't do enough to help. Wonderful service.
2026年3月4日
自発的なレビュー
Autoserve Ltd からの回答
Your kind comments about the team and the service you received are greatly appreciated, and we will be sure to pass your feedback on to them.
Jackie was extremely helpful and got my…
Jackie was extremely helpful and got my booking sorted quickly and efficiently
2026年3月3日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your generous feedback. It is always encouraging to receive confirmation that our efforts are making a difference.
Autoserve Ltd からの回答
Thank you for your review. We value all customer feedback and are encouraged by your positive comments.
Great experience
Great experience - fast and efficient service and help from Charlotte.
2026年3月2日
自発的なレビュー
Autoserve Ltd からの回答
Please accept our thanks for taking the time to leave a review. We are grateful for your comments and your continued support.
Autoserve Ltd からの回答
Thank you for your review. We value all customer feedback and are encouraged by your positive comments.
Amazing service and staff
I don’t usually write reviews but after my experience with Charlotte yesterday and how she dealt with it, I had to give credit where it’s due. From start to finish the whole process was seamless and well thought through. She somehow knew I was stressed out (I hate dealing with vehicle issues and I’d just had one of them mornings). She took over instantly, reassured me, got the car into the garage, provided everything (and more) that I needed, kept me updated and informed throughout. Then there were absolutely no nasty surprises (massive unexpected bills) that most people fear at the end of the process. Well done Autoserve and please pass my sincere thanks on to Charlotte. It was refreshing to experience customer service delivered how it should be.
2026年2月27日
自発的なレビュー
Autoserve Ltd からの回答
We understand how worrying unexpected vehicle issues (and bills!) can be, so we always aim to keep things clear, transparent and hassle-free from start to finish. It’s wonderful to know you felt supported and informed throughout.
Kind Regards
Autoserve
Staff very helpful with organising MOT…
Staff very helpful with organising MOT & service on the date and garage I wanted.
2026年2月27日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for taking the time to share your feedback. We sincerely appreciate your comments and are pleased to know you had a positive experience with us.
Speedy Customer Service
My car is currently in the garage for a warranty repair when I got informed that it needed some other attention. I messaged Autoserve and Charlotte and Ammiee were straight on this and within a short time had authorised the garage to do these additional repairs. All in all a very positive experience! Thank you
2026年2月27日
自発的なレビュー
Autoserve Ltd からの回答
Many thanks for your review. Customer satisfaction is our top priority, so it’s great to hear such positive feedback.
Autoserve Ltd からの回答
We greatly appreciate you taking the time to provide your review. Your comments are important to us and will be shared with our team.
Charlotte Siddle at Autoserve Ltd…
Charlotte Siddle at Autoserve Ltd booked my car's service, found the most local garage to my location and came back with a confirmation a few hours later.
A professional yet friendly service
Thank you Charlotte.
2026年2月25日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your kind review. We’re grateful for your support and pleased to know you had a positive experience with us.
Jackie Jones
Jackie Jones who always deals with me is amazing
She goes above and beyond to resolve any issues you have and keeps you updated along the way
2026年2月25日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your positive experience. Your support means a lot to our team, and we look forward to helping you again in the future.
Jackie is always extremely helpful and…
Jackie is always extremely helpful and goes above and beyond to help with any enquiries I have had.
2026年2月25日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your thoughtful review. We truly value your feedback and are pleased to know that your experience with us was a positive one.
Best service. Every time I have contacted them for…
Every time I have contacted them for assistance their wonderful knowledgeable and courteous customer service personnel provide prompt aid for your requirements. An excellent service
2026年2月25日
自発的なレビュー
Autoserve Ltd からの回答
We extend our sincere thanks for your review. It is our aim to provide a consistently high standard of service, and we are pleased this was reflected in your experience.
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