Autoserve Ltd レビュー 

Sorry to those affected, but I'm comforted to see from the other terrible reviews that I am not the only person who's been a victim of this Company. I’ve been with Autoserve for almost 3 years, paying £40 per month (£1,440 in total). During this time, I’ve only needed two services (around £200 each) and three tyres (around £80 each). That adds up to about £640, which means Autoserve had already made an extra £800 from me compared to the actual cost.

Despite this, they then hit me with an additional £1,366.08 charge, claiming I hadn’t updated my mileage with them – even though I had updated both Audi and my lease company.

When I raised the issue, Autoserve’s customer service was dismissive and unhelpful. Responses were along the lines of “It’s in the terms and conditions, so you have to pay” – no explanation, no flexibility, and certainly no fairness. Even my lease company agreed and contacted them on my behalf, but they refused to properly review the matter.

In the end, I’ve paid £2,740 for two services and three tyres, which would have cost me just £640 if I’d arranged it myself. That’s more than double the cost and extremely poor value.

The attitude from their staff was uncompromising, with little regard for treating customers fairly. I regret using Autoserve and would not recommend them to anyone looking for genuine value or decent customer support.

Having used Autoserve for the last 3 years as part of my lease plan, I have found the service excellent.
Staff are always helpful, and answer any questions quickly and concisely

Answered phone quickly, arranged service at convenient garage, good communication.

Customer service advisor was very helpful and professional.

Excellent customer service from Charlotte.Answered all my questions and got me booked in with my choice of garage

Booked a service and everything was done quickly and professionally.

They also found an alternative option that suited my needs.

Very pleasant, quick & very helpful response from my Autoserve rep.

I was at the end of my tether after having been messed around by well-known High Street tyre repair Centre so I contacted Drew at Autoserve to help me out.

He was very kind, courteous and understanding and helped me resolve my problems.

I’ve now got a new tyyre on my van and I am so happy And really impressed with the service I received from Drew. Drew you are a credit to the company.

I called Autoserve this afternoon with a query about my car, and was lucky enough to speak with Drew Skelding. From the moment he answered the phone, he was professional, friendly, and incredibly helpful.

Drew clearly knows his stuff — he answered my initial question, then went the extra mile to double-check everything so that my MOT could still go ahead without any issues. He even arranged the service for me there and then, which saved me both time and stress.

It’s rare to come across someone so dedicated to great customer service. Drew is a real asset to Autoserve, and although I have never had an issue, this experience has given me even more confidence in using their services going forward. Highly recommended!

First class service and communication.
Prompt, informative and professional.

Really impressive and customer service is very helpful.
And been dealing with them for 4 years for my car.
And planning to use them for my partner's car.

Called to arrange a first service for my leased Kia Sportage. Spoke to Alex who was very friendly and helpful and said he arrange at the garage I’d requested. Later got a txt from Alex confirming date and time at my requested garage. Just perfect service from Alex and Autoserve. Thanks

Tried booking van in through the app for service and had abit misfortune with selected garage it brought up not being able to service vans , had taken day off work aswell . Rang autoserve up and spoke to jackie who imediatly apologised took all my details and withing 20minutes had rang me back with a confirmed booking with the dealers that coming saturday . Amazing customer service many many thanks jackie , edit my review ... contemplating cancelling my subscription with you due to completely wasting my time and costing my buisness money upon yet another failed booking ... wasted trip and loss of earnings yet again .. thats 2 days wages you cost me now , plus diesel , totalling now up to £1600 plus paid on subscription and loss of earnings to you for nothing

Charlotte Siddle was efficient and dealt with my query with knowledge and speed.

Both Charlotte and Leah provided a calm, reassuring solution to the stressful situation of my MOT being cancelled with less than 2 hours to go. They said what they would do and followed up which was perfect. The eventual resolution they provided was much more acceptable than thats offered by the original suppliers Customer Services so really grateful for their help. Many thanks!

The car was booked in for a service and we were let down last minute by the supplier. I contacted Autoserve and spoke with Charlotte in Fleet Operations. She effectively worked the problem and came up with a alternative solution, which was actually better than the original arrangement. A great example of how customer service should be conducted. So thanks Charlotte!

The customer service was perfect. The young lady who dealt with my request was very polite and professional

Phoned up auto serve to arrange service for my car. Got through quickly and the service was arranged very quickly and easily. Great response from auto serve.

Jackie was really helpful and booked my service instantly for me. Called the dealership and booked it in for this week. Very polite, friendly and provided a great service