I requested my withdrawal on April 17
I requested my withdrawal on April 17. After waiting for a week, I started contacting the support chat to ask when I would receive my funds. They never gave me a specific answer, only standard phrases like "You will receive your money soon" or "Wait for a message."
For the first two weeks, they failed to provide any concrete timeline. After two weeks, they started making empty promises. They told me, "You will get your money on Thursday," then "You will get it this week," and then they sent a message saying, "You will receive it on Monday." Today is May 12, and I still have not been paid. Right now in the chat, they are giving me yet another promise, which is exactly the same as the previous ones.
I also want to report that this casino uses the term "Flushed" for withdrawal statuses. This term is not defined or regulated in their official Terms and Conditions. When I ask how long a withdrawal can remain in this status, they refuse to answer because it is not in the rules. This means they can keep the status "Flushed" indefinitely. Furthermore, they tried to limit my payout even though their own rules state that a 100% bonus has no maximum withdrawal limit of $1,500.
This casino regularly violates its own rules and deadlines. They give false promises in the support chat, only to follow them up with more false promises that are never fulfilled. I want to warn all players: it is extremely difficult to get a withdrawal from this casino. If you miraculously win and request a payout, you will have to wait at least three weeks.
I am asking for this casino to be investigated for compliance with its license. I urge all players to be very careful before making a deposit, as it is likely you will never see that money again. If you do win, you will waste a huge amount of time and energy receiving nothing but empty promises

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