Big Dollar Casino レビュー 37

Big Dollar Casino からの回答

2026年5月26日

Hi Aaron

Thank you for your feedback. We’re sorry to hear about your experience and concerns regarding your account and withdrawal.

Please send through your player details so that we can look into this matter further for you and review the activity on the account in detail.

We appreciate you taking the time to share your comments.

Kind regards,
Big Dollar Casino

Big Dollar Casino からの回答

2026年5月26日 に更新

Hi Nathan

Unfortunately there is not enough information on Trust Pilot where I can find your player details. I would like to assist you to alleviate your frustration but I do need your player details to be able to do this.

Thanking you in-advance
Janine

_______________________________________________________________________


Hi Nathan

We’re sorry to hear about your concerns regarding your withdrawal.

We have also reached out via Trustpilot requesting additional information so that we can locate your account and review this matter in detail. At this stage, we have not been able to verify the details provided in your review.

Once we receive the requested information, we will be able to investigate further and provide a full update.

We appreciate you taking the time to share your comments.

Kind regards,
Big Dollar Casino

Big Dollar Casino からの回答

2026年5月11日

Hi Judy
Thank you for your review.
We have reached out requesting further details so we can locate your account and investigate this matter more thoroughly.
Kind regards,
Bet Big Dollar Casino

Big Dollar Casino からの回答

2026年5月11日

Hi Steve

Thank you for sharing your feedback.

We’re sorry to hear about your concerns and appreciate you taking the time to speak openly about your experience. We take responsible gaming seriously and encourage any player who feels gambling may be negatively impacting them to make use of the responsible gaming tools and support resources available.

We wish you all the best moving forward.

Kind regards,
Big Dollar Casino

Big Dollar Casino からの回答

2026年4月30日

Hi Richard

Thank you for your feedback. We’re sorry to hear about your experience.

We have requested additional information from you so we can locate your account and review this matter in detail, as we have not been able to identify the issue based on the information currently available.

Once we receive your details, we will be able to investigate further and provide clarity.

We appreciate you taking the time to share your comments.

Kind regards,
Bet Big Dollar Casino Team

Big Dollar Casino からの回答

2026年4月8日 に更新

Hi Jason,

Thank you for your feedback. We take all concerns seriously. Please be assured that all our games are independently tested and certified for fairness.

If you’d like us to review your account or experience, please contact our support team directly so we can assist.

Kind regards,
BetBigDollar Team

Big Dollar Casino からの回答

2026年4月8日 に更新

Hi Mark,

Thank you for your feedback. We’re very sorry to hear about the glitches you experienced - this is not the experience we aim to provide.

We’d really appreciate any additional details about your device or session so our team can investigate and improve the platform.

Please contact our support team directly.

Kind regards,
BetBigDollar Team

Big Dollar Casino からの回答

2026年4月8日 に更新

Hi,

Thank you for sharing your feedback. We take all concerns seriously and would like to clarify that Big Dollar is not affiliated with any local casinos and operates independently.

We also encourage all players to review our terms and bonus conditions before playing. If you’d like to discuss your account or transactions, please contact our support team directly so we can investigate and assist.

Kind regards,
BetBigDollar Team

Big Dollar Casino からの回答

2026年4月8日

Hi Kimmy,

We’re sorry to hear about your experience. Please reach out to our support team with your account details so we can look into this and assist you directly.

Kind regards,
Bet Big Dollar Team

Big Dollar Casino からの回答

2026年4月8日

Hi John,

We appreciate your feedback and would like to help. Please reach out to our support team with your account details so we can review and assist.

Kind regards,
Bet Big Dollar Team

Big Dollar Casino からの回答

2026年2月23日

Hi Assman

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.

Please note that our bonuses and promotions include specific terms, including wagering requirements, which are outlined before they are accepted. We always encourage players to review these details beforehand.

We would be happy to look into this for you. If you could contact our support team or provide your account details, we can review the situation further.

Kind regards,
Big Dollar Casino Team

Big Dollar Casino からの回答

2026年2月23日

Hi

Thank you for sharing your experience. We’re sorry to hear that you feel frustrated about your time on the site.

Our goal is always to provide a fair and enjoyable gaming environment, and all game outcomes are generated independently and cannot be influenced by our team. Withdrawals are processed according to the casino terms and the chosen payment method, although processing times can sometimes vary.

We also take responsible gaming very seriously and encourage players to take breaks or seek support if gaming stops feeling enjoyable.

We reached out via Trustpilot to request a few more details so that we can look into your experience further, but we haven’t received a response yet. If you are open to it, please feel free to reply there or contact our support team so we can review your account and assist where possible.

We appreciate the feedback and wish you all the best moving forward.

Regards
Big Dollar Casino

Big Dollar Casino からの回答

2026年2月19日

Hi Janine

Firstly, I sincerely apologize for the delay in responding to your review. We have only recently set up our official Trustpilot account and are now actively addressing past feedback.

We’re very sorry to hear that your experience did not meet your expectations. This certainly isn’t the experience we aim to provide our players.

To investigate this properly, we’ll need to review your account details and the withdrawal in question. In many cases where bonuses are used, withdrawals may be affected by bonus terms such as wagering requirements or maximum cash-out limits. However, we would like to look into your specific case to give you a clear explanation.

Please could you kindly respond to our private message with your registered username or email address so that we can escalate this matter with our support team?

We appreciate you bringing this to our attention and hope we can clarify this for you.

Kind regards,
Janine
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Big Dollar Casino からの回答

2026年2月19日

Hi Dahlia,

Thank you for your patience while we set up our official Trustpilot account. We are now actively addressing past reviews.

I sincerely apologize for the frustration this situation has caused. We completely understand how concerning it is when a withdrawal takes longer than expected.

Please note that withdrawal timeframes can occasionally be extended during peak holiday periods due to higher processing volumes and standard verification procedures. That said, we would never want a player to feel ignored or left without clarity.

We would really like the opportunity to review your specific withdrawal and provide you with a clear update. Could you kindly respond to our private message with your registered username or email address so that we can escalate this with our payments team as a priority?

We appreciate you bringing this to our attention and hope we can resolve this for you as quickly as possible.

Kind regards,
Janine
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Big Dollar Casino からの回答

2026年4月8日 に更新

Hi Mark

Thank you so much for sending me your details so that I could get additional information from the team:
"Terms and Conditions were applied fairly to the customer as they would be with any other player. The frustration with the consecutive free bonuses being the cause of this $500 winnings being confiscated is understandable, which highlights the importance of understanding the terms and conditions around bonuses. We can recommend only playing with own deposited funds if you don’t want any restrictions on withdrawal, and to be sure you understand the terms and conditions when it comes to any sort of bonus, and the impact that bonus may have on potential winnings."
_________________________________________________________________________

We’re very sorry to hear about your experience and understand how frustrating withdrawal delays or bonus restrictions can feel. Please know that at Big Dollar (and our sister brands), we take fairness and responsible gaming very seriously - every withdrawal is subject to our standard terms, which are in place to ensure a safe and secure environment for all players.

We would like to review your specific account and the transactions in question so we can provide a clear explanation and resolve any issues. Please respond to our private message with your registered username or email address so our support team can look into this as a priority.

Thank you for taking the time to share your feedback - it helps us ensure we continue improving our service.

Kind regards,
Janine
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Big Dollar Casino からの回答

2026年2月19日

Hi Matthew

We’re very sorry to hear about your experience and understand how disappointing it can feel when a session doesn’t go as expected. Please know that all our games are independently tested and regulated to ensure fairness for every player.

We’d like the opportunity to review your account and the games you played so we can provide clarity and address any concerns. Please respond to our private message with your registered username or email address so our support team can investigate this further.

Thank you for sharing your feedback - it helps us maintain a fair and secure gaming environment for all players.

Kind regards,
Janine
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Big Dollar Casino からの回答

2026年2月19日

Hi Amber

We’re very sorry to hear about the issues you’ve experienced with your withdrawal. Please know that all withdrawals are processed according to our standard procedures, and we aim to ensure every payment is secure and accurate.

We would like to review your account and the withdrawal in question to clarify what happened and provide a resolution. Please respond to our private message with your registered username or email address so our support team can investigate this as a priority.

Thank you for taking the time to share your feedback - it helps us improve our service for all players.

Kind regards,
Janine
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Big Dollar Casino からの回答

2026年2月19日

Hi

We’re very sorry to hear about the delays you experienced with your BTC withdrawal and understand how concerning this can be. Please be assured that all cryptocurrency withdrawals are handled securely and reviewed carefully to ensure accuracy and safety for every player.

We would like to review your specific account and transaction to clarify what caused the delay and ensure everything is fully resolved. Please respond to our private message with your registered username or email address so our support team can investigate this as a priority.

Thank you for bringing this to our attention - feedback like yours helps us improve our processes and maintain a safe and reliable gaming experience for all players.

Kind regards,
Janine
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Big Dollar Casino からの回答

2026年2月19日

Hi Tony,

Thank you so much for sharing your experience! We’re thrilled to hear about your big win and really appreciate your patience with the weekly wire transfers.

We always aim to make the process as smooth and transparent as possible, and it’s great to know that our team was able to keep you informed every step of the way.

We hope you continue enjoying your games and look forward to supporting you in the future!

Kind regards,
Janine
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Big Dollar Casino からの回答

2026年2月19日

Hi

We understand how confusing bonus terms can feel. Please know that all withdrawals are processed according to our standard procedures, and in some cases, winnings from certain promotional bonuses may be subject to specific deposit or wagering requirements before they can be withdrawn.

We would like the opportunity to review your account and the transactions in question so we can provide clarity and ensure everything is resolved correctly. Please respond to our private message with your registered username or email address so our support team can investigate this as a priority.

Thank you for your feedback - it helps us improve our processes and provide a clearer experience for all players.

Kind regards,
Janine
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