Pro Person 35€ keine Klimaanlage, auf Anfrage beim Fahrer wg. Klimaanlage wurde man eher bedroht, man kann ja aussteigen. Also kein Sevice für 35€. Nie mehr Big Bus
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レビュアーのコメントを見てみましょう
tolle Stadtbesichtigung die Bustour mit den zu hörenden Informationen war sehr interssant gestaltet und man lernt Wien aus einem ganz anderen Blickwinkel kennen. Für mich persönlich ein kleiner negat... もっと見る
企業が回答しました
Bus und Route sind super aber die Info über die Sehenswürdigkeiten sind monoton, lieblos ohne Charm und Schmäh.....nicht wienerisch sondern von einer Deutschen vorgetragen und die Mariahilf Strasse he... もっと見る
企業が回答しました
Wir waren über Neujahr in Wien und konnten mit BigBusTours viel von der Stadt sehen. Besonders hat uns die Stadtrundführung beim Yanis gefallen. Die App-Mitarbeiter haben trotz der Feiertage innerhalb... もっと見る
3.0
まあまあ
546件のレビュー
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Bad experience!
2018年4月15日
自発的なレビュー
Big Bus Vienna からの回答
Dear customer,
We are sorry to hear that you didn’t enjoy your recent experience with Big Bus Tours.
Please could you email infovienna@bigbustours.com with further details so we can investigate?
Kind Regards
The Big Bus Vienna Team
Good tour but wasted a lot of time...
The bus was nice and having the audio headphones was nice so everyone could hear and select what language they spoke. However, a lot of dead time between points of interest was filled with classical music. While the music was really nice and I know part of Vienna's history, a lot of that time could have been filled with stories or more interesting facts.
2018年4月15日
自発的なレビュー
Big Bus Vienna からの回答
Dear Chris!
Thanks for your honest feedback which we really appreciate!
We do understand your comment but we do have now brand new commentaries, so you should try it again!
Regards
Big Bus Vienna
Everything was perfect, at any station You can find a friendly guide
Driver was good, bus in good condition, seats are little smal, the Tour-comments in different lenquages
2018年4月15日
自発的なレビュー
Big Bus Vienna からの回答
Dear Mr. Peter Skopetz!
Thank you for choosing Big Bus to explore the city!
We are happy to see that you were satisfied with our tours and service and that you found our staff to be friendly and helpful.
Regards
Big Bus Vienna
Failed app and communication
I was waiting exactly where the app told me a pick up spot was for the red route for about 15mins and then the bus drove right past me. It was marked incorrectly on the app. So I had to walk a ways until I found a proper pick up spot and that portion of the tour was fine. But then I tried to switch onto the blue route and three of the stops weren’t in use, I’m guessing it was because of Easter weekend, so I never managed to get on the blue route, all the other pick ups were too far for me to walk to in time. If half the service was going to be shut down then the price should reflect that and it should have been made clear before buying the tickets.
2018年4月14日
自発的なレビュー
Big Bus Vienna からの回答
Dear Morgan,
thank you for your feedback.
We are very sorry for the circumstances. Due to the road works at the Ringstreet it came to delays and we had a lot of guests in Vienna during the Easter holidays, so that is why waiting times happened.
If you want to discuss it further, you are welcome to contact us directly: infovienna@bigbustours.com
Nevertheless we hope that you had a good time in Vienna!
Best regards,
Big Bus Vienna
Loved It
Loved the guides talk, busses were clean, chairs comfy. I only wish there would be one more bus going later on the lines.
2018年4月14日
自発的なレビュー
Big Bus Vienna からの回答
Dear Annka,
Thank you for your kind comment. Our goal is to provide a memorable trip with excellent customer service. See you back again!
Kind regards,
Big Bus Vienna
Muy cumplidos y atención!
2018年4月10日
自発的なレビュー
Big Bus Vienna からの回答
Dear Patricia!
Thanks for your short but positive feedback!
We are glad that you had a good time onboard of Big Bus Tours.
Regards
Big Bus Vienna
Маршрут не понравился
Маршрут не понравился. Рассказ аудио гида очень бедный. Не советую для знакомства с Веной.
2018年4月9日
自発的なレビュー
Big Bus Vienna からの回答
Dear Tetiana,
thank you for your feedback.
If you want to discuss it further, feel free to contact us anytime:
infovienna@bigbustours.com
Best regards,
Big Bus Vienna
Great way to see the sights in Vienna…
Great way to see the sights in Vienna and learn all about the places it passes.
2018年4月8日
自発的なレビュー
Big Bus Vienna からの回答
Dear Ricky,
thank you so much for the full points and the good feedback!
We are glad that you enjoyed your time with us and would love to welcome you back soon!
Best regards,
Big Bus Vienna
Vienna big bus
The bus during the day was wonderfull and the staff were friendly. But the bus tour in the evening was good, but a little bit boring if you did the bus during the day.
2018年4月5日
自発的なレビュー
Big Bus Vienna からの回答
Dear Sarah,
thank you for the good points and the nice feedback about our tours and team!
We hope that you enjoyed your time in Vienna!
Best regards,
Big Bus Vienna
A not so hop on hop off experience
Hi unfortunately I don’t think k you were prepared for the number of people travelling the wait time at one stop was 40 minutes as the buses were already full when they arrived. Your member of staff at the palace was completely out of her depth to respond to tired angry customers one family got a cab instead when the bus came there was no control over who had been there longest and there was pushing and shoving which was most unpleasant the yellow bus tours on the other hand had more buses orderly queues and seemed more prepared. It’s a shame because I chose a name I knew but couldn’t recommend your service currently,
2018年4月1日
自発的なレビュー
Big Bus Vienna からの回答
Dear Alison,
thank you for the feedback.
We know about the issues which happened during the Easter weekend and are sorry about the circumstances.
If you want to discuss it further, feel free to contact us anytime: infovienna@bigbustours.com.
Best regards,
Big Bus Vienna
Big Bus Tour Vienna-A day to remember
Big Bus Tour Vienna is a great experience. Do it if you want to visit this beautiful city.
2018年3月30日
自発的なレビュー
Big Bus Vienna からの回答
Dear Liana,
thank you for the 5 points and the great feedback!
We are glad that you enjoyed your time with us and hope to welcome you back soon!
Best regards,
Big Bus Vienna
In the night tour we were not guided by…
In the night tour we were not guided by promised guid
2018年3月29日
自発的なレビュー
Big Bus Vienna からの回答
Dear Tetiana,
thank you for your feedback.
The fact that no live guide was on board was an exception, as he could not make the tour due to a personal emergency.
We are very sorry for the circumstances and would love to welcome you back to Vienna - then with a live guided night tour!
Best regards,
Big Bus Vienna
Big Bus Vienna からの回答
Dear Sherill,
thank you so much for the 5 points and the great feedback!
We are glad that you enjoyed your time with us and would love to welcome you back soon!
Best regards,
Big Bus Vienna
Vienna Red Bus Tour
Was hard to find the stop, the local people did not know where the stops were. Once we found it we had no problems. Great tour as usual.
2018年3月27日
自発的なレビュー
Big Bus Vienna からの回答
Dear Christine,
thank you for the full points and the feedback!
We are glad that the search for our stop didn't affect your 5 points rating.
We hope you had a great time in Vienna!
Best regards,
Big Bus Vienna
We spent one hour stuck in traffic with…
We spent one hour stuck in traffic with no option given to get off. The congestion was caused by a pre-planned demonstration so should have been factored in. The lack of communication was lamentable. Very poor experience. When the tour did start it missed out everything the other side of the river. Again, no explanation or apology.
2018年3月26日
自発的なレビュー
Big Bus Vienna からの回答
Dear Jane,
thank you for your feedback. Since there was this demonstration and a part of the Ring-street is blocked due to track work, there is a lot of traffic at the moment and there may be delays.
We are very sorry for the circumstances and if you want to discuss it further, feel free to contact us anytime: infovienna@bigbustours.com
Best regards,
Big Bus Vienna
Big Bus Vienna からの回答
Dear ADAh,
thank you very much for the 5 points and the great feedback about our tours and our team!
We will make sure to pass on the praise to them!
Kind regards,
Big Bus Vienna
It was entertaining and informative
It was entertaining and informative. Definetaly recommended.
2018年3月25日
自発的なレビュー
Big Bus Vienna からの回答
Dear Gergely,
thank you for the full points and the good feedback!
We are glad that you recommend our tours and hope that you had a great time in Vienna!
Best regards,
Big Bus Vienna
2 great tour routes around Vienna
2 great tour routes which took in everything we wanted to see around Vienna. I wish we had had the time to do the walking tour too - so much to see in the Old Town that is not accessible by bus and I'm sure the walking tour would have been great too!
2018年3月23日
自発的なレビュー
Big Bus Vienna からの回答
Dear Roy,
thank you so much for the full points and the lovely feedback about our tours!
We are very glad that you enjoyed your time with us and hope to welcome you back soon!
Best regards,
Big Bus Vienna
Tour made our break
Was surprised that the busses were so on time and able to rely on one being where it should be on time. The tour was great too.
2018年3月21日
自発的なレビュー
Big Bus Vienna からの回答
Dear Stephen,
thank you so much for the full points and the nice feedback about our service!
We hope you had a great time in Vienna.
Best regards,
Big Bus Vienna
Big Bus Vienna からの回答
Dear Nezahat,
thank you for the 5 points and the nice feedback!
We are always glad to see that our customers enjoy their time with us.
Best regards,
Big Bus Vienna
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