I had a good experience with this company. Wanted a soft mattress and this was easily and quickly arranged and did not affect the delivery time 10 days later. The mattress 1500 Natural is lovely and... もっと見る
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I placed my order on 7th June and it didn't arrive until over 3 weeks later on the 29th! A single divan bed and mattress. When it was eventually delivered the top of the bed was torn in places. The... もっと見る
企業が回答しました
Very easy and straightforward service. Ordered online after receiving some samples and was given 24 hours notice of delivery and time. Delivery was smooth. Bed was carefully handled and well packaged.... もっと見る
Brilliant choice of beds and fabrics. Ordered over the Christmas period and the upholstered ottoman bed frame arrived 2 weeks later! I'd been looking for something quite specific and am so glad I foun... もっと見る
企業情報
当該企業による記述
Dreamy, hand-crafted beds and mattress made in Britain and built to last. Design a bed that’s perfect for you, with stress-free ordering and 10 working days free delivery*.
連絡先
Unit 1A - 1D, The Hill Top Estate, B70 0TX, West Bromwich, 英国
- 01215673131
- hello@britishbedsdirect.co.uk
- britishbedsdirect.co.uk
4.2
ほぼ満足
969件のレビュー
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I had a good experience …
I had a good experience with this company. Wanted a soft mattress and this was easily and quickly arranged and did not affect the delivery time 10 days later. The mattress 1500 Natural is lovely and is surprisingly cool even in this hea wave. Overall nice quality product at an excellent price. Thank you Sam for helping me with everything. I would recommend buying from them based on my experience
2026年7月8日
自発的なレビュー
I placed my order on 7th June and it…
I placed my order on 7th June and it didn't arrive until over 3 weeks later on the 29th! A single divan bed and mattress. When it was eventually delivered the top of the bed was torn in places. The delivery guys called us up to look at it. We called them and said we wanted it returned and the mattress as we were fed up, They said if we cancelled the mattress we would lose 50% of its value as that is in their t&cs. Disappointed that they refused to waive this under the circumstances. Anyway I am still waiting to hear that my refund has been processed for the bed. Still waiting for a £25 refund that I told was being processed on 16th June for another reason (now 2nd July) They are slower than most companies to respond to emails and issue refunds. Not a good experience. Have to keep chasing up. Order BBD3599.
Update: they have resolved the matter now, and I appreciate the response. Our guest says the mattress is very comfortable at least.
2026年6月29日
自発的なレビュー
British Beds Direct からの回答
Hi Emma, I hope you are well. We are genuinely sorry that your experience did not meet the standard we aim to provide due to the marks on top of your bed on arrival.
We appreciate that the delivery took longer than expected. This is not the experience we want any customer to have, and we are sorry that the full order could not be completed as originally intended.
To clarify, the cost of the divan base has now been refunded, and the separate £25 refund has also been actioned on our side. Having reviewed the email chain, we can see that our team advised the paperwork had been completed and passed to our accounts team to process. We cannot see that we confirmed the refund had already been completed at that stage, but we apologise if there was any misunderstanding or if this was not communicated clearly enough. Where an item arrives damaged or faulty, we take responsibility and work to resolve the matter fairly.
We accept that communication and refund updates could have been clearer in this case. We never want a customer to feel they have to chase for updates, and we will use this feedback to improve how we communicate when an order is affected by delivery issues, refunds or partial cancellations.
We are sorry that this order resulted in a disappointing experience, but we appreciate the opportunity to respond and provide further context. We remain committed to improving our delivery checks, communication and aftercare so customers can order with confidence.
Kind regards,
British Beds Direct Team
Shockingly poor customer service and quality
By far the worst customer service I've ever had the misfortune to experience. Ordered a bedframe on 18 March. Constantly had to chase for updates on delivery. Eventually found out the supplier ran out of the fabric, therefore holding up delivery, but no one thought to tell me. Finally the bed arrived, delivered by Furdeco. It was very badly damaged, dirty, and poorly assembled by delivery team. Unfortunately I only realised how bad the damage was once Furdeco had fully assembled it in the bedroom. I find it extremely poor that they didn't tell me how severe the damage was when they were assembling as you couldn't fail to see the tears in the fabric. The damaged bed remained in place and a replacement was ordered. Numerous emails, phone calls, and 2 failed deliveries later (Furdeco on 2 separate occasions didn't know they had to disassemble and remove the damaged bed first so had to abort as they weren't carrying any suitable tools!), finally a second bed arrived. Guess what?! It was also extremely badly damaged! I gave up and asked for a refund. The original damaged bed was collected 2 1/2 weeks ago and only just got my refund after chasing multiple times. I've asked for my complaint to be escalated but it just goes to the same customer care team. I've noted also that the stock response on here is to say they have no record of an order in X name. So just in case that gets added to my review, it's not true! If I could give zero stars I would but doesn't allow you to. What I expected to be a 3 to 10 day delivery, as advertised on their website, turned into a very stressful 3 1/2 month fiasco. And whilst I accept Furdeco is a different delivery company, Beds Direct are extremely lacking in the customer service department, taking ages to respond to emails and not providing updates.
2026年6月30日
自発的なレビュー
British Beds Direct からの回答
Hi Alex, thank you for taking the time to leave your feedback. We are genuinely sorry that your order did not go as expected and that this caused you frustration. We appreciate that, from your point of view, this became a much longer and more stressful experience than it should have been. This is equally disappointing for us as this is not the typical service we provide.
We would like to provide some context. Your order was affected by a combination of unusual issues, including the selected fabric becoming temporarily unavailable, which we informed you of, damage on delivery, and then complications with the replacement delivery because the original bed needed to be dismantled and removed before the new one could be installed. These are not typical circumstances, and we accept that the overall experience fell below the standard we aim to provide.
Once we were made aware of the initial damage, we arranged a replacement and continued to communicate with you throughout the process. We also offered compensation and sent a complimentary mattress protector as part of our efforts to resolve the matter fairly. Unfortunately, the replacement process was then affected by further complications. We understand how disappointing this was, especially after you had already waited longer than expected.
To clarify, while we work closely with our delivery partners, services such as dismantling existing furniture are not part of our standard delivery unless specifically arranged in advance. However, because this situation involved a replacement for a damaged item, it required extra coordination and we acknowledge that this should have been handled much more smoothly. While standard delivery does not include dismantling old furniture unless pre-booked, we recognise that the coordination regarding your replacement item fell short. We apologise that this was not handled as smoothly as it should have been.
We rarely encounter these issues, but when we do, we are fully committed to resolving them swiftly. We are taking the lessons learned from this experience to ensure we continuously improve our service moving forward. The irony is that if we dealt with issues regulary as much as other companies do, we would be more proficient in resolving them.
We also accept that communication could have been quicker at certain points, particularly around the fabric delay and follow-up updates. While we responded within our stated customer service timeframes, we appreciate that in a case involving multiple issues, customers naturally expect more frequent updates. We will be using this case to improve how we communicate when an order is affected by supplier delays, damage, replacement arrangements or courier requirements.
A refund has now been issued following collection of the bed. We are sorry that the matter reached this point, but we do want to reassure that this is not reflective of the usual service we provide. If an issue occurs, we do not ignore it, we work to resolve it, whether that means replacement, compensation, collection or refund depending on the circumstances.
We are disappointed that your experience led to this review, but we appreciate the opportunity to respond and provide further context. We remain committed to improving our delivery checks, communication and aftercare so customers can order with confidence.
Best wishes,
British Beds Direct Team
I am impressed with the quality and…
I am impressed with the quality and service. My bed was set up for me. The drivers joined the headboard and put on the mattress so it was literally ready to put bedsheets on. They also took my old bed away at the same time so that just made everything so much easier. Delivered a lot quicker also within the week compared to some places need to wait 2-3 weeks just for the mattress only. If you’re looking for something better quality than the normal high street stores then I highly recommend them.
2026年5月5日
自発的なレビュー
I have ordered regularly from British…
I have ordered regularly from British Beds, what I like about there products is they have a distinct quality and grand feeling. Always reliable and friendly to deal with
2026年4月13日
自発的なレビュー
British Beds Direct からの回答
Hi,
Thank you for your amazing feedback. We’re so pleased to hear that you have chosen us several times and have been pleased each time.
It’s great to know you’re happy with the quality and the customer service too. We truly appreciate your support.
Kind Regards,
British Beds Direct
WORST quality and worst customercare
WORST quality and worst customercare. All drawers broken and no replacement
2026年5月1日
自発的なレビュー
British Beds Direct からの回答
Hi,
We can't seem to find an order for you. Could you please get in touch and we can help you further. The email address is hello@britishbedsdirect.co.uk
Kind Regards
British Beds Direct
Avoid avoid avoid this company
Avoid avoid avoid this company! They used to be excellent but have gone to the pits. Still waiting for a bed I ordered in January. Several failed deliveries where only parts of the bed were delivered. Measurements were incorrect or quality poor. Customer service is lacking. Communication is poor. Compensation is ‘out of their hands’. Loosing hope of ever actually receiving a bed.
2026年4月29日
自発的なレビュー
British Beds Direct からの回答
Hi,
We can't seem to find an order for you. Could you please get in touch and we can help you further. The email address is hello@britishbedsdirect.co.uk
Kind Regards
British Beds Direct
Delivered new bed delivered on time fitted and rubbish and old bed removed
Delivered on time fitted and rubbish removed
2026年4月15日
British Beds Direct からの回答
Hi Mike,
Thank you so much for your kind words! We're really pleased to hear your new bed was delivered on time, fitted, and that everything was taken away cleanly. We hope you enjoy it for years to come! 😊
Kind Regards
Adam
British Beds Direct Team
Lovely bed frame
Easy ordering, quick & free delivery.
Good choice of fabric at reasonable price.
2026年4月1日
British Beds Direct からの回答
Hi Pauline,
Thank you for the great review! We're so pleased you found the ordering process easy and that your bed frame arrived quickly. We hope you enjoy it for years to come! 😊
Kind Regards
British Beds Direct Team
Disappointing
Disappointing
The box is well made but the upholstery is poor and wrinkled in several places
2026年3月17日
British Beds Direct からの回答
Hi Mrs F A Good,
Thank you for your feedback, and we're really sorry to hear the upholstery hasn't met your expectations. We'd love to put this right for you — please do get in touch with some photos of the affected areas and we'll do our very best to ensure you're happy with the item you ordered. 😊
Kind Regards
British Beds Direct Team
Excellent product (blanket box)
Excellent product (blanket box). Delivered promptly and looks great.
2026年2月27日
British Beds Direct からの回答
Hi Dianne,
Thank you for your kind review. We’re happy to hear the delivery was fast and the product was excellent!
Kind Regards,
British Beds Direct
Very impressed
Great quality bedhead at a reasonable price. Communication is very good. Recommended
2026年2月20日
British Beds Direct からの回答
Hi Alison,
Thank you for your kind review. We’re delighted to hear you’re pleased with the quality of your bedhead and found it to be great value for money.
It’s also lovely to know our communication met your expectations. We really appreciate the recommendation.
Kind Regards,
British Beds Direct
Excellent communication from start to finish.
British Beds Direct made choosing & purchasing a headboard a pleasure. From sending samples to delivering on time, they are a pleasure to work with.
The product is well made & was VERY affordable. Thank you
2026年2月20日
British Beds Direct からの回答
Hi Patsy,
Thank you for your wonderful feedback. We’re so pleased to hear that choosing and purchasing your headboard was a smooth and enjoyable experience, from fabric samples through to delivery.
It’s great to know you’re happy with the quality and value too. We truly appreciate your support.
Kind Regards,
British Beds Direct
on time delivery
2026年2月10日
British Beds Direct からの回答
Hi Michael,
Thank you for your review. We’re glad to hear that your delivery was on time!
Kind Regards,
British Beds Direct
British Beds Direct からの回答
Hi Andy,
Thank you for your positive review. We’re delighted to hear you would highly recommend us!
Kind Regards,
British Beds Direct
Headboard Experience
Well here I am again reporting on the headboard which arrived by Evri. I’ve only given four stars for the following,
1 I was informed last week that the courier (not Evri) had my parcel but did not materialise so I had once again asking where it was and told it was lost but never seemed to have left the factory. On the second occasion all well and delivered today.
2 The staples securing the polythene cover are a nightmare to remove, they might be easy for the manufacturer but not so for the customer, a more customer friendly solution would be appreciated.
The headboard is excellent, well made and nicely upholstered, we have it in eau de nile which is a nice neutral relaxing colour. I am very satisfied with the headboard and would give the 5*.
Reflecting on my experience with a divan base and then the headboard, the products are first class but the systems need a bit of urgent work, left hand please talk to right hand. Lost stars on both accounts because of this.
2026年1月10日
自発的なレビュー
British Beds Direct からの回答
Hi,
Thank you for taking the time to share such detailed feedback. We’re very pleased to hear you’re delighted with the quality, upholstery, and colour of your headboard. We sincerely apologise for the confusion and delays around the courier and tracking, and we appreciate your patience while this was resolved. Your comments about our internal communication and the packaging staples are extremely helpful and will be passed on to the relevant teams as we work to improve the overall customer experience. Thank you again for your honest review.
Kind Regards,
British Beds Direct
British Beds Direct からの回答
Hi Alison,
Thank you for your kind words. We’re delighted to hear you found our service personalised and caring.
Kind Regards,
British Beds Direct
The bed divan looks and feels lovely
The bed divan looks and feels lovely, and it's very comfortable and sturdy. I'm very happy with it
2026年1月8日
British Beds Direct からの回答
Hi Emma,
Thank you for your lovely feedback. We’re so pleased to hear you’re happy with the comfort and quality of your bed. Enjoy!
Kind Regards,
British Beds Direct
EXCELLENT SERVICE
EXCELLENT SERVICE
From the very beginning: the phone was answered within 5 rings, advice given, sending out samples and placing the order were all stress free and easy. Particularly Sam and Adam were very helpful. The cherry on the cake of professionalism came after this.
I needed to cancel my delivery several times. Each time this was handled very well and each time a new time and date was given to me. There were consistent follow ups, with text and phone calls confirming the new delivery date. Kay was most helpful and went out of her way to assist me by organising the delivery company to move an item of furniture from the house for me to make way for the bed. Kay and the delivery team from Furdeco were all out to help and coordinate. Thank you to everyone at British Beds Direct and Furdeco. Happy new year to you all. Will recommend you.
2025年12月30日
自発的なレビュー
British Beds Direct からの回答
Hi,
Thank you so much for your wonderful review. We’re delighted to hear about your positive experience from start to finish. We’re especially pleased we could help make the delivery arrangements stress-free. Thank you for recommending us, and we wish you a very happy New Year too.
Kind Regards,
British Beds Direct
Bought a bed from this company very…
Bought a bed from this company very good quality happy with the bed just be wary of the company that they subcontract for deliveries. My delivery is supposed to take place on Monday. I received it on Friday.
2025年11月27日
British Beds Direct からの回答
Hi Audbry,
Thank you for your feedback. We’re glad you’re happy with the quality of the bed and apologise for the delivery. As deliveries are handled by a delivery partner, we appreciate you bringing this to our attention.
Kind Regards,
British Beds Direct
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