British Beds Direct ロゎ
りェブサむトにアクセス

British Beds Direct レビュヌ 

969
•
TrustScore 5段階評䟡の4

4.2

ベッド専門店
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I had a good experience with this company. Wanted a soft mattress and this was easily and quickly arranged and did not affect the delivery time 10 days later. The mattress 1500 Natural is lovely and... もっず芋る

5぀星のうち2の評䟡

I placed my order on 7th June and it didn't arrive until over 3 weeks later on the 29th! A single divan bed and mattress. When it was eventually delivered the top of the bed was torn in places. The... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Very easy and straightforward service. Ordered online after receiving some samples and was given 24 hours notice of delivery and time. Delivery was smooth. Bed was carefully handled and well packaged.... もっず芋る

5぀星のうち5の評䟡

Brilliant choice of beds and fabrics. Ordered over the Christmas period and the upholstered ottoman bed frame arrived 2 weeks later! I'd been looking for something quite specific and am so glad I foun... もっず芋る

䌁業情報

  1. ベッド専門店
  2. 寝宀家具店
  3. 家具店
  4. むンテリア デザむナヌ
  5. マットレス専門店

圓該䌁業による蚘述

Dreamy, hand-crafted beds and mattress made in Britain and built to last. Design a bed that’s perfect for you, with stress-free ordering and 10 working days free delivery*.

連絡先

4.2

ほが満足

TrustScore 5段階評䟡の4

969件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞1週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.2

すべおのレビュヌ

(969)

過去12か月のレビュヌ数: 34件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Very helpful advice over the phone

Very helpful advice over the phone. Good delivery experience.

2025幎11月27日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Julia,

Thank you for your kind words! We're thrilled to hear you're happy with the bed base and our team was helpful! We hope you enjoy your new bed.

Kind Regards,
British Beds Direct

5぀星のうち5の評䟡

Happy customers

Neat-looking bed at a good price. Arrived on time.
Was pleased to find their range included simple, lower bases. My elderly Mum is v.happy & finding it much easier to get into.
Found staff really helpful by phone & email. They answered all my queries & quickly resolved a minor issue. Great customer service. Thank you.

2025幎11月24日
自発的なレビュヌ
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Claire,

Thank you so much for your kind review! We're delighted to hear that your Mum is enjoying the bed and finding it easier to get in and out of. It’s wonderful to know that our range met your needs, and we're glad we could provide helpful service both over the phone and by email. We're also happy to hear that we were able to resolve the minor issue quickly for you. Your feedback means a lot to us, and we’re grateful for your trust in our team.

Kind Regards
British Beds Direct Team

5぀星のうち5の評䟡

I am really pleased with my bed and


I am really pleased with my bed and headboard they look lovely, the rest of the room needs refitting now to keep up with my beautiful bed. Also special thanks to Kay who helped me choose everything and sort out my delivery. Lovely people and personable service. Good luck everyone

2025幎10月15日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Nadra,

Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your bed and headboard. We truly appreciate your kind words about our team and service. Wishing you the best of luck with the rest of your room refitting! If you ever need assistance again in the future, don't hesitate to reach out. Thanks again for choosing us!

Kind Regards
British Beds Direct Team

5぀星のうち1の評䟡

Absolutely shocking quality the bed had


Absolutely shocking quality the bed had a leg missing the quality was awful the frame broke on first use by small framed person the materials used are low quality
The mattress has mould on it dirty and second class quality shocking company who totally ignore your emails
I would definitely recommend giving this company a wide birth

2025幎11月11日
自発的なレビュヌ
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Jennifer.

It looks like this review may have been left for the wrong company, as we don’t have any record of an order under your name. Could you please double-check? If you do have an order with us, we’d be happy to help if you get in touch directly to the email hello@britishebdsdirect.co.uk

Kind Regards
British Beds Direct Team

5぀星のうち3の評䟡

Mostly good but bed base not of the


Mostly good but bed base not of the quality I expected- rough edge seams with loose threads. Also casters very hard to fit.

2025幎9月26日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Hilary,

Thank you for taking the time to share your feedback. We're pleased to hear that you found most aspects of your purchase good, but we're sorry to learn that the bed base did not fully meet your expectations.

We appreciate your comments regarding the rough edge seams and the difficulty with fitting the casters. Your insights are valuable and will be shared with our product development team to help us improve both quality and ease of assembly.

Please accept our sincerest apologies.

Kind Regards,
British Bed Direct Team

5぀星のうち5の評䟡

Very pleased.

Very pleased ,we bought a bed base from them, pleased with the colour of the base , we opted for a more expensive material which looks like a soft brown suede colour. All was straightforward but we had a problem which wasn’t their fault but on ringing ,the staff worked diligently on our behalf , and it’s been resolved free of charge. Really pleased.

2025幎9月23日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Jean,

Thank you for your kind words, we are glad you like the colour! We are always here to help if you need anything!

Kind regards,
British Beds Direct

5぀星のうち5の評䟡

Great communication

Great communication. Very happy with the bed base thank you

2025幎8月27日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Louise,

Thank you for your kind words and 5-star review! We're thrilled to hear you're happy with the bed base and appreciated the communication throughout. We hope you enjoy your new setup. Please don’t hesitate to reach out if there’s anything else we can help with!

Kind Regards,
British Beds Direct

5぀星のうち4の評䟡

Gorgeous colour

Very happy with my purchase, it was great being able to choose purple for my head board and bed. The half ottoman gives me so much storage

2025幎8月21日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Lynn,

Thanks for the lovely review! We're so glad you enjoyed choosing your colour and that the half ottoman is giving you the extra storage you needed.

Best Wishes,
British Beds Direct Team

5぀星のうち5の評䟡

I can honestly say that this company


I can honestly say that this company provided me with excellent customer service.
I purchased a kingsize divan some three years ago, I moved home and sadly one of the Shepherd's castors came off and was lost during the move (this was due to removal person rather than quality of bed base).
I called British Beds a couple of weeks ago and advised that I now had a lopsided bed, they very kindly sent me 2 replacement castors with fixtures at no cost and this arrived before timeline needed.
A really great service from a company, whom in my opinion, is still operating with high standards. My experience with them has been faultless so I can highly recommend them.
Thank you to Sam & Adam both of whom made sure the castors would arrive in time!

2025幎8月5日
自発的なレビュヌ
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Margaret,

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your experience with British Beds has been so positive, even years after your original purchase. Sam and Adam will be thrilled to know their efforts made a difference. We're always here to help, thank you again for recommending us!

Best Wishes,
British Beds Direct Team

5぀星のうち1の評䟡

Shocking quality and customer service so not help as promised

Shocking quality and when asked to contact about review I was told a pack of lies. They do not honour warranty Despite what the website states. Avoid

2024幎8月21日
自発的なレビュヌ
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Vix C,

Thank you for your feedback. If you could please send us your order number and some more info we’d be happy to look into this for you.

Just to clarify, we do have a clear and fair refund policy in place. If a product is faulty, damaged, or not as described, customers are absolutely entitled to a refund or replacement in line with our terms. We aim to resolve any issues promptly and professionally.

Kind Regards
British Beds Direct Team

5぀星のうち5の評䟡

Bed base

The low bed base is great, and just the right height for me. It is now so much easier to get into and out of bed without worrying about the risk of falling .

2025幎8月14日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Phyllis,

Thank you for sharing your experience! We're so glad to hear the low bed base has made a real difference for you. Comfort and safety are at the heart of what we aim to provide, and it's wonderful to know it's helping you feel more secure and at ease. Sweet dreams ahead!

Best Wishes,
British Beds Direct Team

5぀星のうち5の評䟡

Fantastic communication

Fantastic communication. Kept me informed of progress from ordering through to delivery.
Very polite and helpful customer service.

2025幎8月14日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Bev,

Thank you so much for your kind words! We're thrilled to hear that you felt well-informed and supported throughout your experience. Our team takes great pride in providing courteous and attentive service, so it means a lot to know it made a difference. Looking forward to helping you again soon!

Best Wishes,
British Beds Direct Team

5぀星のうち4の評䟡

Corners not 100% clean.

The beds are fine, only gave 4 stars as some of the edges (corners) could have been cleaner. They had been packed like that.

2025幎8月8日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Lynn,

Thank you so much for your feedback! We're glad to hear you were happy with the beds overall. We really appreciate you pointing out the issue with the corners, your comment helps us improve our packaging process to ensure everything arrives in perfect condition.

Best Wishes,
Divan Base Direct Team

5぀星のうち5の評䟡

I’ve had a fantastic experience with


I’ve had a fantastic experience with this company! The beds are top quality, comfortable, well-made, and exactly as described. Customer service was excellent, friendly, responsive and truly went above and beyond to make sure everything went smoothly. Highly recommend!!

2025幎7月26日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi,

Thank you for your fantastic review! We're thrilled to hear that you're so pleased with both the quality of our beds and the service you received. It means a lot to know that our efforts made a real difference for you. Your recommendation is truly appreciated, and we look forward to serving you again in the future!

Best Wishes,
British Beds Direct Team

5぀星のうち5の評䟡

Great storage box well made and very


Great storage box well made and very happy to purchase some more in the future

2025幎7月26日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Omar,

Thank you so much for your kind words. We're delighted to hear you're happy with the quality of the storage box and truly appreciate your interest in purchasing more in the future. Your satisfaction means a lot to us!

Best Wishes,
British Beds Direct Team

5぀星のうち5の評䟡

Really happy with the memory mattress I


Really happy with the memory mattress I bought. But most importantly I liked actually talking to someone on the phone.

2025幎7月26日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi,

That’s so refreshing to hear. It sounds like the mattress delivered comfort in more ways than one. 🛏 There’s something grounding about real human interaction, isn’t there? A proper conversation can make all the difference, especially when you’re navigating a purchase that literally supports your dreams

Best Wishes,
British Beds Direct Team

5぀星のうち5の評䟡

Bed bases and headboards

Bed bases and headboards arrived on time and were exactly what I was hoping they would be. Nice colour and fabric. Would highly recommend

2025幎7月15日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Elizabeth,

Thank you so much for your kind words! We're thrilled to hear the bed bases and headboards were just what you hoped for. It's great to know the colour and fabric hit the mark. Your recommendation means the world to us!

Best Wishes,
British Beds Direct Team

5぀星のうち5の評䟡

We received a phone call confirming the


We received a phone call confirming the online order. The delivery team prioritised the order due to our situation of needing the beds by a specific date. They delivered earlier which is was brilliant. Quality was excellent , beds are great and great value. Thank you.

2025幎7月9日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi David,

Thank you so much for your kind review! We're delighted to hear that the early delivery made a difference for you and that you're happy with the quality and value of the beds. It was a pleasure to assist with your order.

Best Wishes,
British Beds Direct Team

5぀星のうち5の評䟡

Beds excellent

Beds excellent , service excellent delivery spot on 😀

2025幎6月18日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi Vikki,

Thank you for the fantastic review! We're so pleased to hear you were happy with the beds, service, and delivery—it means a lot to us. Hope to see you again soon!

Best Wishes,
British Beds Direct Team

5぀星のうち5の評䟡

Good box

Good box
Very nice will come back. Girl on phone good. Very helpful

2025幎6月6日
British Beds Direct ロゎ

British Beds Direct からの回答

Hi,

Thanks so much for your lovely feedback! We're really glad you liked the storage box and that our team member on the phone was helpful. Looking forward to welcoming you back soon!

Best Wishes,
British Beds Direct Team

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報