EE レビュー 2,257

Constantly failing,then too top it all was offered a cheaper rate..on the phone all sorted..no..still took higher monies, called them.said all sorted. Then an email sorry you cancelled our service..phoned immediately to check..cancelled my contract..very poor customer service..avoid at all costs

Horrible customer service for both shop and online. I've got some issues that can't be solved for months, spending hours with them. The online customer service asked me to go to the shop, the guide at the shop said they cant help and ask me to get the online services. And the online one just want me to sign up for a new plan even though i rejected and he kept trying to proceed with the new plan and not helping me to solve the problem I've raised. The "Guide" just care about having you sign up for a new plan. Other than that they don't care.

Shocking customer service and support. Very poor 5G router services. Never again with EE! I'm out on all services with EE as soon as I can. IF YOU ARE CONSIDERING A 5G BOX WITH EE- PLEASE RECONSIDER!

Total garbage

Conned my wife into 800 mbs per second internet and I live in a small maisonette and all plasterboard walls router is literally 3 meter from room nothing affecting it had by before no issue

I get 22 Mbps at my ps5 like wtf 🤣 I am either getting my contract cancelled or I'm stopping paying for it and argue it in a court coz the shoul be shot at 40 pound a month for that I cant even game half decent at that speed

The worst service ever – avoid this company.
Since I moved my broadband to EE, the internet has become extremely slow. On top of that, there is basically no proper customer service. Every time I try to get help, I’m stuck with automated responses. I’ve had to call around 20 times before finally getting through to an actual person.

Basically my broadband with ee started having problems with loss of internet and a lot of buffering which started with heavy rain in January this year. When it rains keep lossing internet. Complained to EE . They sent out a tech engineer who replaced micro filter. PROBLEM STILL HAPPENING. Three open reach engineers out checking there line. Repaired several faults. PROBLEM STILL THERE. Had a new router. PROBLEM STILL.THERE. I had.renewed my contract just before christmas. Basically complained around 10 times ro EE.
They have waived my exit fee and to the point they have given me 3 months credit back. Moving to new optic cable company. Open reach are at fault because there line is not upto the demand required for the service they provide to EE. I could only get speeds of 32 download due to open reach old cabling system underground in my area. OPEN REACH GET YOUR ACT TOGETHER FOR YOUR POOR LINE SERVICE AND GET YOUR MONEY OUT TO UPDATE YOUR OLD UNRELIABLE NETWORK . Rant over.

I want to share my recent experience as an EE customer, and unfortunately, it was very disappointing. I have two EE SIM cards with a broadband discount, and when I contacted customer service today, I asked to top up my credit instead of using direct debit. The agent I spoke to was incredibly rude and kept probing about my discount, even though it was irrelevant. When I requested to speak to a manager, I was connected to Paul from the billing team, who also spoke to me in a dismissive and rude manner. Instead of resolving my issue, he tried to intimidate me by threatening legal action if I left a public review. This is a terrible reflection of EE’s customer service. I strongly urge future customers to reconsider before choosing EE. Shame

Absolutely awful! DO NOT take out this broadband. I thought Vodafone were bad but my god...... im surprised I can even post this as the connection is constantly dipping out. POOR customer service, just spinning lies to us everytime we call. The worst broadband I have ever come accross.

They auto renew your contract without telling you, even with a year contract, they make you call them to dispute charges and cancel.
Do not use EE, predatory business practices and the WiFi connection is unreliable.

Stay away!!

They don't know what's going on, different people tell you different things, send a returns label out then the next day tell you that they'll charge you £65 if they don't get the broken hub back in 2 months, to destroy BTW.

Constant buffering since being moved from BT to EE. Sadly, like most other service providers, EE don't give stuff about providing a decent service.

Just had one of your broccoli haired sales people turn up at my door. Other than his general ugly demeanour, his gum chewing, and the fact that he lied saying that community fibre BB runs on BT lines. He then proceeded to order me to type in Speedtest on my browser to give him my current BB speeds. I’m not sure whether to laugh at his stupidity/dishonesty or be offended that this guy had the nerve to knock on my door with the attitude he had.
Unfortunately for him I’m in a contract with Community Fibre but fortunately for him I’m in no mood to bring up the little air bandit’s manners today. If you would kindly not send anymore this way, thanks

Ha. As a potential customer, the first thing they do is tell me I'll have to wait 5 minutes to chat with a human. Can you imagine the service I would get once I'd actually paid into a contract!?

I requested a broadband house move with EE on 28 February, moving my service from my old property to my new address. The installation was booked for 16 March.

However, four days later EE cancelled the order without my consent or any notification.

When I called their customer service in the evening, the operator appeared inexperienced and simply told me there was “an issue with the line” but could not explain what the issue actually was. I was asked to call back the next morning at 8am.

When I called again the next day, a different agent suggested installing broadband via a SIM router at an additional cost of £43, even though the problem was caused by EE cancelling the original order. This felt completely unreasonable.

Due to the urgency of needing internet at my new property, I initially accepted the proposal. However, after thinking about the high cost, the delay and the poor handling of the situation, I decided to check other providers.

It turns out EE is far from the best option for broadband, both in terms of service and value.

Very disappointing experience overall.

Absolutely shocking
Don’t go with ee guys there internet is absolutely shit where ever you go they are a bunch of robbing bastards
Netflix/gaming/youtube/ anything really they can’t even deliver a decent service they are the closest thing to a scamming company avoid at all cost , if I could give 0 stars I really would I won’t be giving them money anymore and they can piss off with there cancellation fees as well!!!! I’ve downloaded high on life 2 game 3 days ago and it’s still not finished downloading I still have 4 hours left and I started to download it around 12:30 am Wednesday morning!!! Please avoid stop putting money in these muppets hands and make them crumble because there internet is a bag of shit!!!

this company can never improve all they are is liars and cheats
misselling to idiots like us
I know for a fact sky is better
I swapped to ee after the salesman gave the sweet talk and promises all crap then instead of am seamless changeover I had a month long nightmare I was with sky before I went with ee literally for 1day then had to wait 3weeks to get back with sky as you know you have to wait for new equipment I complained to ee and as usual nothing was done just kept getting a message every week saying since we have not heard from you we will be closing your complaint (they do this just to piss u off) they have a zero complaints process I have asked for my chat transcripts many many times filled in all the forms was fina8told they will be emailed to me within a month guess what still nothing 7 weeks later
I will be cancelling all 5 of my ee sim plans once they end and cannot wait to see the back of this useless company
I WOULD NEVER RECOMMEND ee TO ANYONE STEER CLEAR FOLKS .

Engineer came today to install the broadband. And then left. A few hours later I am required to book another engineer because there is a LOS of signal and I have no internet. Meanwhile my previous provider switched of the internet and I have no internet at all.

I cannot complain about my broadband at all , until I wanted to cancel , 28/01/2026 . Sales advisor was bullish in trying to persuade me to stay, then informed that I need to give 30 days notice even though my contract was due to end 05/02/2026 . So I paid my final bill , only to discover this month 06/03/2026 they want a further payment of £43 for another final bill as it was not cancelled on the original dates I cancelled it 28/01, 03/02 or even 06/02 , how many times . So after speaking with a manager today 06/03 I'm told I have to pay this money as it will be classed as UNPAID,( probably damage my credit rating ) and advised after payment is received my next final bill will be shown 06/04/2026 in credit minus 1 days use , for equipment and provision of service which was cancelled. So think hard about this company, apparently I'm recorded as being a legacy customer as originally I was moved from BT . So in 28 years very loyal , but this means nothing other than it must be me who got it wrong for staying so long . Thank you EE for none of you doing your Job apart from the last lady who did cancel my contract.

Absolutely terrible experience with EE/BT
They have messed me around constantly for months. I first advised them i would like to remain their customer at my new property in Jan. They messed me around changing the dates for over a month. Finally they decided on a inconvenient date to install 24th April! 3 months!!
I am also still waiting on a refund it's been over 2 weeks. They lie and send contradicting emails. Blaming different teams and never taking ownership. The customer service agents in Stoke have been rude and argumentative with their customers. Totally unacceptable.
Worse customer service I have ever experienced. From someone who works in banking for nearly 20 years I have never seen or experienced anything like it. Beyond words how bad they are as at customer service.

It speaks volumes when a providers default to customer complaints is to go to the equally useless and biased ombudsmen. Why? Because they can lie and get away with it. My contract was terminated early before my new provider ,Virgin media, took over . As a result my internet was down for over a week before it was reconnected. I have several people who will testify to this. However EE stated to the ombudsmen, who are supposed to be unbiased and impartial, that my service 'was not interupted' yet supllied no data evidence to support this. The ombudsman simply believed EE over myself. Why ? Because this service is weak,innefective ,no longer fit for purpose and sides on the supplier, who pays for cases to be heard, over the consumer. When it does find in the Customers favour, EE just laugh the findings off and carry on regardless. The ombudsmen can't impose or force anyrhing on EE just advise. Basically providers can do as they please in the knowledge that the ombudsmen service is a joke. Biased towards them. The CEO executive office don't care either which is why customers have left in droves and now EE are panicking trying to play catch up. Simple solution stay well clear of EE. I haven't had a problem to date with Virgin and the service upto now has been great. EE ,formerly BT, complaint after complaint,after complaint. And the notes they make on records are not recorded correctly. Always request copies of phone calls made as they are likely to dissapear in a dispute. Once an ombudsman has made a decision it is final. Any appeal has to contain new evidence. When the evidence comes after the complaint has been closed ,as mine did from a data protection act request from their service, nothing can be done about it. EE know all this which is why they stated my service was not disrupted. They knew I wouldn't see this during the investigation. So always request copies of everything when you deal with EE / ombudsmen.