I made a mistake when ordering and this was quickly and efficiently dealt with by Katie ? Who listened carefully - a rare occurrence. Explained where I had gone astray. Cancelled the order and ar... もっと見る
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Prompt and perfect delivery. Delicious recipe's with no compromise to homemade. Extremely cost effective, you would struggle to make the same for yourself at the same price, with no waste and time fri... もっと見る
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Delivery on time, well packed and straight in the freezer. The thing I like about Ruby food is that there are little or no harmful additives and it tastes delicious. My husband is 90 and I'm headi... もっと見る
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Such a disappointment. I bought from ByRuby around 6 years ago and it was excellent. I presumed it would be the same. Whilst the food is still tasty, there is so little protein and so much sauce that... もっと見る
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企業情報
当該企業による記述
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
連絡先
2 McNicol Drive, NW107AW, London, 英国
- feedback@byruby.co.uk
- byruby.co.uk
4.5
優良
2008件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We are on holidays in The New Forest in…
We are on holidays in The New Forest in England, and with the warm weather , I did'nt want to cook and found in a farmshop these meals by Ruby.
We loved them and they are very tasty
2026年6月23日
自発的なレビュー
byRuby からの回答
Thank you so much for the review, I’m delighted that you have enjoyed the food and great that you found us in a farm shop nearby. Milly
Arrived exactly on time
Arrived exactly on time, I gave as a new born gift to my friends and they loved it!
2026年6月2日
byRuby からの回答
Great to hear, so pleased the food was a help for your friends 🧡
Absolutely delicious quality food
Absolutely delicious quality food, tastes homemade. A few meals I was not that fussed on but that's my taste ,nothing to do with the dishes. Would like to see a few new dishes introduced.
Frozen delivered to door, well packed, no chance of it defrosting.
Only moan is the cellophane, which is a real pain to remove
2026年6月3日
byRuby からの回答
Thank you Gareth, delighted you have enjoyed the food 🧡
Simply the best
These are the best ready meals I’ve ever had. A great selection sourced from quality ingredients. Safe delivery with everything kept cold. Easy to follow instructions even my hubby can’t go wrong! They’re restaurant quality and so tasty.
2026年6月2日
byRuby からの回答
Wow! What a lovely review, thank you very much Julie 🧡
byRuby からの回答
Wonderful to hear, thank you so much 🧡
byRuby からの回答
Thank you Karen, delighted you have enjoyed the food 🧡
The meals are the best ready meals I…
The meals are the best ready meals I have ever tasted. 100% recommend.
2026年6月2日
byRuby からの回答
This is so wonderful to hear, thank you Sian 🧡
I want to cancel but when I have…
I want to cancel but when I have emailed they have not responded so have had 2 bimonthly orders that I don't want and can't afford
2026年5月26日
byRuby からの回答
Very sorry to hear that you have had trouble with your subscription. I will be in touch separately about this 🧡
very good quality meals
very good quality meals, easy to order and easy to prepare. A bit too expensive though
2026年5月28日
byRuby からの回答
Hello Allan, so pleased you've enjoyed everything. Our food is more expensive but this is down to the quality of the ingredients. We cook in a kitchen, not a factory which means that everything is made by hand, not machines which helps the flavour but is more costly. I hope that we can continue to be a nice treat for you every so often instead of an expensive restaurant or takeawy
I am so delighted to have found Ruby…
I am so delighted to have found Ruby and even more to be able to cook them from frozen! Now is am so ancient,I shall be ordering often!
Cilla
2026年5月27日
byRuby からの回答
How lovely that we are helping you out Cilla!
The food was really lovely and it’s…
The food was really lovely and it’s really nice to have it in the freezer so whenever you don’t want to cook dinner or lunch is ready it’s very convenient
2026年5月28日
byRuby からの回答
Great to hear, thank you Matan!
very accommodating and easy to deal…
very accommodating and easy to deal with. very friendly customer service.
2026年4月23日
byRuby からの回答
Lovely to hear, thanks so much!
Product arrived on chosen day
Product arrived on chosen day. Frozen needs about 55minutes in oven.
Good size for one
Would have appreciated more carrot in cottage pie easy enough to boil some
Sadly they werent to my taste but Im sure many people will enjoy them
2026年5月26日
byRuby からの回答
Very pleased you've found our food convenient!
Failed
Ordered these with meals with their packs of rice to help me get through radiation next week for breast cancer. Got the meals delivered but no rice ( picking error apparently when I sent a complaint. Refund. No offer to actually fulfil the order) so it looks like I will still need to go shopping whilst going through radiation…. Not the plan at all!
2026年6月5日
自発的なレビュー
byRuby からの回答
Hello Ruth,
Very sorry to hear that the rice wasn't delivered first time round, this was a picking error. Pleased that we have now rectified the issue and the rice has now been delivered.
Very best wishes,
Milly
Tried these meals to make it easy for…
Tried these meals to make it easy for my husband as headed all the food prep , First one was chicken leek & bacon pie an absolutely delicious , on second delivery now . Have recommend to two friends already ,
2026年5月6日
自発的なレビュー
byRuby からの回答
How lovely to hear, thank you Patricia!
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