Meget fint produkt som dog skulle returneres. Både pr mail og på telefon har jeg x mange forgæves forsøgt at få kontakt til firmaet som på hjemmesiden lover returlabel, som jeg jo så aldrig har fået.... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
My package didn’t arrive within two weeks, until I called to ask what had happened. They send me the new Package right away but they sent it to another package station, which was much further away tha... もっと見る
企業が回答しました
The zipper broke the third use. I made the mistake of letting AI tell me this was a quality brand, but it is not a quality product at all.
企業が回答しました
I am very happy with both the service and the products. The delivery was very fast, and the products are of excellent quality. Everything arrived as expected, and the overall experience was great. I w... もっと見る
企業情報
当該企業による記述
Our story began in 2012, not just as a brand but as a heartfelt pursuit: to create timeless design, poetic details, and meaningful pieces that honour the quiet beauty of childhood. Cam Cam Copenhagen was founded by architect Sara Giese Camre, inspired by the arrival of her first child and a longing for baby essentials that were not only practical, but also beautiful, calming, and made to last. From our studio in Copenhagen, we design with both heart and hand – blending the clean lines of Scandinavian heritage with a sense of warmth and presence. Every print is drawn by hand, and every piece is thoughtfully crafted with the belief that the objects we surround ourselves with shape the memories we carry – from whispered bedtime stories and bathtime giggles to tiny hands clutching something soft amid the magic mess of family life. We believe in slowing down and creating with intention. Our collections are made to be passed down, not replaced – designed to be loved and woven into everyday moments, not just for a season, but for years to come.
連絡先
Nordre Fasanvej 113, 3, 2000, Frederiksberg, デンマーク
- +45 93 55 55 06
- customer_service@camcamcopenhagen.com
- camcamcopenhagen.com
3.1
まあまあ
72件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Cam Cam Copenhagen からの回答
Hi Guillaume,
We’re sorry the product didn’t meet your expectations.
When you contacted us, we explained that the top part was redesigned in 2025 so it no longer fits earlier versions, as noted on our website and proposed two solutions, but we didn’t receive an answer to either.
The refund offer still stands. Just reply to our email and we’ll take care of it right away.
The zipper broke the third use
The zipper broke the third use. I made the mistake of letting AI tell me this was a quality brand, but it is not a quality product at all.
2026年9月24日
Cam Cam Copenhagen からの回答
Hi Julia,
Thank you for your feedback, and we’re sorry to hear that the zipper broke after so few uses. That is not the experience we want you to have with our products.
Problems with our zippers are not something we typically hear about, so we would very much like to look into what happened here. Please contact our customer service at hello@camcamcopenhagen.com with your order number and a photo of the zipper, and we will create a claim and find a solution for you.
Varer i virkelig dårlig kvalitet
Varer i virkelig dårlig kvalitet. Og kundeservice som ikke besvarer e-mails.
For den pris man betaler, forventer man også varer i en betydelig bedre kvalitet.
2026年9月29日
自発的なレビュー
Cam Cam Copenhagen からの回答
Hej Marina,
Tak for din anmeldelse, og vi er rigtig kede af, at du har modtaget to aktivitetslegetøj, hvor spejlet var ridset. Sådan skal vores produkter ikke se ud, når de kommer frem, og vi forstår godt, at det er skuffende, når det sker to gange i træk.
Vi har svaret på din mail og beklager, at du har måttet vente på at høre fra os. Dine billeder er en stor hjælp, og vi har taget dem med videre, så vi kan få undersøgt spejlene og beskyttelsen af dem nærmere.
Venlig hilsen,
Christian
Lovely products, extremely disappointing customer service
I really like Cam Cam Copenhagen’s products, which makes this experience particularly disappointing.
I returned part of my order on 21 July and, as of 2 October, I still haven’t received my refund. After contacting customer service, I was told on 18 August that the refund would be processed that day due to delays caused by the summer holidays. I was also told refunds take 1–2 business days.
It’s now over six weeks later, and still nothing.
For a brand of this level, this is extremely unprofessional and unacceptable. I genuinely loved the brand, but this experience has seriously damaged my trust and makes me reconsider purchasing or recommending Cam Cam Copenhagen in the future.
2026年10月2日
自発的なレビュー
Cam Cam Copenhagen からの回答
Hi Reni,
Thank you for taking the time to share this, and we are truly sorry for the wait.
We have looked into what happened: your refund was initiated in August, but due to a technical issue it was never completed, and unfortunately we did not catch it. That is on us, and you should not have had to chase us for it.
We have now issued the refund again. Depending on your bank, it may take a few business days before it shows on your account.
We really appreciate your kind words about our products, and we hope to get the chance to restore your trust in us.
Kind regards,
Christian
Première fois que je commande
Première fois que je commande
La commande n’a jamais été réceptionné et retour à l’expéditeur… temps et argent perdu
2026年8月31日
Cam Cam Copenhagen からの回答
Bonjour Amelie
Merci pour votre retour, et nous sommes sincèrement désolés que votre première commande chez nous se soit passée ainsi.
Votre colis a malheureusement été perdu par le transporteur pendant l'acheminement. Dès que nous en avons été informés, nous vous avons remboursé l'intégralité de votre commande.
Nous comprenons votre déception et espérons avoir l'occasion de vous offrir une meilleure expérience à l'avenir.
Cordialement,
Christian
Bad experience with delivery
My package didn’t arrive within two weeks, until I called to ask what had happened. They send me the new Package right away but they sent it to another package station, which was much further away than the original one.
2026年7月27日
Cam Cam Copenhagen からの回答
Hi Michelle,
Thank you for your feedback, and apologies for the inconvenience this caused. We should have caught the delay before you had to call us, and the replacement should have gone to the pickup point closer to you. We appreciate you letting us know.
Cam Cam Copenhagen からの回答
Hi Anna,
We're sorry to hear about your experience. We looked into this, and unfortunately there was a delay caused by an address issue with the courier during delivery. This was resolved shortly after, and the package was successfully delivered. We understand this was frustrating and apologize for the inconvenience. If you have any further questions, please don't hesitate to reach out to us.
Worst customer service ever
Worst customer service ever. I wrote an email regarding my parcel in delay and nobody answered yet. I will never buy something animore.
2026年7月27日
Cam Cam Copenhagen からの回答
Hi Stefania
We're sorry to hear about your experience. Having looked into this, we can see that your email was answered within 2 business days, and that your parcel has since been collected.
We always strive to respond as quickly as possible, though during the summer holiday period response times can unfortunately be a bit longer than usual. We hope you'll consider giving us another chance in the future.
I am very havery happy with both the service and the productsppy with both the service…
I am very happy with both the service and the products. The delivery was very fast, and the products are of excellent quality. Everything arrived as expected, and the overall experience was great. I would definitely recommend this company and will order again.
2026年5月27日
5 uf af 5
Virkelig fine produkter! Jeg venter mit første barn og børneværelset er fyldt med cam cam. Virkelig fine produkter både gode til babyer men stadig pæne for de voksne ☺️
2026年6月2日
自発的なレビュー
Det spillede bare!
Det spillede bare!
Bestilte søndag, fik varen tirsdag.
En rigtig god oplevelse hele vejen rundt :)
2026年5月19日
自発的なレビュー
Jeg elsker at shoppe hos CAM CAM
Jeg elsker at shoppe hos CAM CAM, De har alid utrolig hurtig levering, og pakker varerne super sikkert. Virkelig nogle søde ting til børn de har!
2026年4月27日
Mangelfuld
Købte et sæt sengetøj hvor pudebetrækket ikke var med. Henvendte mig, men hørte aldrig fra dem…
2026年3月25日
Cam Cam Copenhagen からの回答
Hej Hallbjørg,
Tusind tak fordi du tog dig tid til at dele din oplevelse med os – og vi er virkelig kede af at høre om situationen.
Det er bestemt ikke den oplevelse, vi ønsker for vores kunder. Hos Cam Cam Copenhagen stræber vi altid efter at give den bedst mulige service, og det er meget vigtigt for os, at alle ordrer er komplette, og at alle henvendelser bliver besvaret.
Vi vil rigtig gerne hjælpe dig og få det løst. Det lyder som om, der er sket en fejl et sted i processen, og vi skal selvfølgelig nok finde en løsning til dig.
Vil du være sød at kontakte os på customer_service@camcamcopenhagen.com
eller give os et hurtigt opkald på +45 93 55 55 06? Så kan vi kigge på din sag med det samme og få det løst hurtigst muligt.
Endnu en gang beklager vi ulejligheden, og vi sætter stor pris på din tålmodighed.
Bedste hilsner,
Victoria
Cam Cam Copenhagen からの回答
Hi Renate,
Thank you so much for your kind words – it truly means a lot to us! 🤍
We are so happy to hear that you love our brand and appreciate both the uniqueness and quality of our products. That’s exactly what we strive for every day.
Thank you for your support, we are so glad to have you as part of the Cam Cam Copenhagen universe ✨
Bedste hilsner,
Victoria
Veré long shiping
Veré long shiping. I bought it the 19th of March, it’s 1st os April and still doesn’t arrive.
Is not only UPS that is horrible, they spend a week to send the products….
2026年3月25日
Cam Cam Copenhagen からの回答
Dear Maitane,
Thank you for sharing your experience with us, we truly appreciate your feedback.
We always do our very best to ship orders on the same day they are placed, as we know how important it is for you to receive your items quickly. If this was not the case for your order, we are very sorry for the delay.
There can sometimes be different reasons for this, but please know that we do not want you to wait longer than necessary. Our support team is always ready to step in and help.
We kindly ask you to reach out to us at customer_service@camcamcopenhagen.com or give us a quick call at +45 93 55 55 06, whenever you need, so we can look into your order and find a quick solution for you.
Thank you again for bringing this to our attention.
Bedste hilsner,
Victoria
Cam Cam Copenhagen からの回答
Bonjour Véronique,
Merci beaucoup pour votre gentil avis. 🎀
Nous sommes ravis d’apprendre que vous avez trouvé le processus de commande simple et que la livraison a été rapide – c’est exactement l’expérience que nous souhaitons offrir.
Merci encore pour votre confiance, cela compte beaucoup pour nous ✨
Bien cordialement,
Victoria
Cam Cam Copenhagen からの回答
Dear Giulia,
Thank you so much for your kind words – we’re really happy to hear that you love our products 🎀
We completely understand your wish for shipping to the UK, and we’re actually looking into this at the moment. So please do keep an eye on our website for any updates – we hope to be able to offer this in the future.
Thank you again for your support, it truly means a lot to us ✨
Besr regards,
Victoria
Svært at bytte vare
Meget fint produkt som dog skulle returneres. Både pr mail og på telefon har jeg x mange forgæves forsøgt at få kontakt til firmaet som på hjemmesiden lover returlabel, som jeg jo så aldrig har fået. Det har derfor ikke været muligt at bytte varen.
Jeg er efterfølgende blevet kontaktet af firmaet og pakken er sendt retur uden ekstra omkostninger for mig så selvom det har taget lang tid har jeg til sidst fået en god service. Jeg retter derfor 3 stjerner.
2025年12月22日
Cam Cam Copenhagen からの回答
Hej Olaf,
Det er vi virkelig kede af at læse. Det er bestemt ikke den oplevelse, vi ønsker at give, og vores kundeserviceteam gør hver dag deres bedste for at hjælpe alle, der kontakter os.
Hvis du stadig mangler hjælp til din returnering, må du meget gerne prøve at kontakte os igen på +45 93 55 55 06 eller skrive til customer_service@camcamcopenhagen.com. Vi vil meget gerne finde en løsning og sørge for, at du får den returlabel, du har brug for, så vi kan få byttet varen for dig.
Vi håber, du vil give os mulighed for at hjælpe.
Venlig hilsen
Cam Cam Copenhagen 🎀
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