Charlotte Mills レビュー 

Really poor communication and lack of customer service. Emails were not responded to, and I received no updates on my order, which was placed over 2 weeks before my wedding.

I found it tricky to find shoes which matched/suited my dress, and decided that I would get the Charlotte Mills Mia heels as they would have matched perfectly.

I emailed the team and was told my shoes were on “back-order,” even though when I placed the order the website clearly stated there were “2 left in stock.” I ordered on the 21st of December, giving three working days before Christmas for the order to be dispatched, which should have been enough time for delivery before my wedding.

When I queried availability, customer service told me that if the shoes were in stock they would be sent via next-day delivery. My shoes were eventually dispatched on a Monday, but the delivery was not within 48 hours and actually took over five days, arriving on Friday afternoon. Royal Mail showed the parcel as “pending collection” for two days before it even started moving.

During this time, I also received an email from who I assume was the founder, saying she would look into the issue and get back to me. I never received a follow-up. I emailed again mid last week to request a return label, as it was clear the shoes would arrive too late (which they did). I don’t believe I should be paying for return postage in this situation, but once again I am still waiting for a response.

The shoes themselves look lovely and appear to be great quality. However, I would not rely on this company for something as important as bridal shoes. There is no physical store to try them on, so customers are completely reliant on good communication and an easy returns process — both of which were sadly lacking in my experience.

I’d like to shout out Grace Johnson on this review as well as the other team members at the customer services dept at Charlotte Mills! I recently ordered a couple pairs of shoes to try on, a wide fit and a regular to find my perfect size. I’d returned the pair that I didn’t require anymore but sadly these got lost in transit with Royal Mail and haven’t yet reached CM.

I’d emailed after about 10 days of returning to check in and see if they had been but sadly to find they weren’t and with my proof of postage, it was clear these hadn’t moved for a good few days.

Grace picked up my email (as well as an email I’d sent about a small missing item from my initial order which was then with me within 3 days to rectify!) and I couldn’t be more grateful for how Grace has handled this whole situation!

As I’m sure most brides are on the lead up to their wedding, lots of packages are coming, lots of trial and error trying to find the perfect items for the big day and sadly lots of returns for things that are no longer needed or were ordered as various options. Now other suppliers are still holding my refund and I am fully responsible for the return postage and if they get lost to raise a claim with Royal Mail and to go through an awful lot of faff after being over £10 for a signed for return. Charlotte Mills however couldn’t apologise more for a mishap that isn’t even theirs, Grace has sorted my refund and will be claiming it back via Royal Mail through CM directly which imo how a company should be handling their product returns, not pinning everything on the customer. Grace has shown nothing but exceptional customer service and had made a quite stressful, fairly expensive return, significantly less hassle and other companies should seriously take note about how CM handle their customer service and return procedures!

Thank you so much, Grace! I hope this review finds you!

got my wedding shoes from Charlotte Mills and they’re absolutely perfect. I was a bit worried at first because I’m usually an awkward shoe size, but they fit beautifully, and the free exchanges option really put my mind at ease in case they didn’t.

The attention to detail in the shoes is incredible. They’re super comfortable, and I’m genuinely excited to wear them on my wedding day.

I also had a small issue (completely unrelated to the company), so I contacted customer service. They got back to me straight away and were brilliant. Grace handled my query and resolved everything quickly and effectively.

I honestly cannot recommend Charlotte Mills enough. They’ve gone above and beyond for me as a customer, and I’m so grateful for the experience.

Order came in a timely manner, packaged beautifully and lots of personal touches that made the shoes feel really special. The shoes themselves are absolutely stunning.

Fast delivery, beautiful shoes

I think it’s so poor that they have moved to online only however they charge £6 for returns and there sizing is so off! They’ve even said things run small how is that helpful!!!

I bought a pair of Katie Pearl shoes for my upcoming wedding and loved them but needed the next size up. Exchanging was so simple and really quick too.
The small touches from the box to the six pence is amazing I love them and can’t wait to wear them. The invisible film is so good so I can wear them in without ruining the engraved sole. I spoke with Grace on the customer service team who was amazing and really quick with replying. I’d recommend to anyone.

Fantastic website! Fast delivery, and the dress was awesome. Great quality and I felt amazing! I am a size 14 and went by the other reviews regarding sizing up and the 16 dress fit perfectly! Would highly recommend purchasing from Charlotte Mills.

Had a lovely experience buying from CM. Ordered the beautiful Katie Pearl shoes, they were gorgeous, such attention to detail and packaged beautifully but felt small, requested an exchange but then decided I wanted to try on both sizes to compare so ordered the bigger size so emailed customer services, Grace was so helpful. Shoes arrived and were perfect. So returned the smaller size, Royal mail proceeded to lose them for two weeks, I contacted Grace who again responded so quickly, so was no longer worried about the return period as she put a note on account. Refund processed really quickly once the shoes finally were delivered! I also purchased two dresses in their sample sale which were gorgeous and delivery so fast. Can't wait to wear my dresses and shoes and thanks Grace for your help 😊

Beautiful shoes, very comfy. I look forward to wearing them next year on my special day. Thank you.

I recently bought my wedding shoes and a stunning tulle hen party dress from Charlotte Mills, and honestly, the whole experience was a dream from start to finish. The quality is exactly what you hope for when you’re buying something special for your big day. The shoes are beautifully made, incredibly detailed with the tulle bows, the sixpence and the verse on the bottom of the sole, these details are what drew me to charlotte mills to buy my wedding shoes, and they just have the Charlotte Mills signature magic that i knew i wanted and needed on our special day 😍

The dress is just as impressive. The fit, the detailing, the way it sits and moves… it felt like it was designed specifically for me. Elegant but modern, romantic without being fussy, and genuinely flattering. You can tell a lot of thought has gone into the craftsmanship.

Between the gorgeous designs, the quality, and how confident and bridal they made me feel, I honestly couldn’t recommend Charlotte Mills enough. If you want something special, stylish, and well-made for your hen / wedding day, they’re absolutely worth it.

I’ve been following Charlotte Mills for over a year when I first got engaged. I finally got to see their stand when I went to the national wedding show to try on shoes. The team were very knowledgeable, helpful and friendly. I was then in awe when I got to meet Charlotte herself and she helped me choose my perfect wedding shoes. I can’t recommend them highly enough, the designs are exquisite and the quality unmatchable

First of all the shoes I bought were just beautiful and so comfortable! But what has really set Charlotte Mills apart is the excellent customer service I received. I lost a shoe strap and enquired about buying another one - the team responded so quickly and sent another strap at no additional cost. I’d highly recommend Charlotte Mills, such personalised service that makes customers feel incredibly valued. Thank you so much.

After worrying my shoes wouldn’t arrive on time for my wedding due to a mess up with Royal Mail not registering my next day delivery, Grace at Charlotte Mills went above and beyond to track my parcel and even refunded my postage costs too. My shoes arrived and are absolutely beautiful! They responded so quickly and were really invested in delivering high quality customer service, really caring about how I felt. Thank you so much! Xxxx

I had ordered two dresses and loved both! the quality is amazing and the packaging is such high quality! I needed to return one after exchanging a size and Grace was so incredibly helpful with sorting out the return process and quickly responded to all of my emails and explained the whole process so brilliantly. I massively recommend for both the amazing quality and the brilliant customer service thank you so much!!!

Beautiful shoes that arrived fast and beautifully presented

I've been waiting over 2 weeks for a refund and no response to emails.
I wasn't blown away by the quality either, felt quite cheap and cheerful to me.
Would not use them again to purchase another pair of shoes as planned.

Gorgeous product and amazing customer service! Very responsive when contacting them with any queries.

I messaged the business instagram page before purchasing my wedding shoes as I had a few questions. I received a response within 24 hours from the most helpful staff member. I ordered my shoes moments after receiving the response and I could not be happier with my dream wedding shoes. The packaging of the shoes when they arrived was outstanding and I cannot wait to wear them on my special day

Beautifully presented and very comfortable