Royal Bank of Scotland レビュー 96

I have been a RBS customer for 42 years .
I recently asked and eventually pleaded ( 2 days ago ) for MY bank to provide a letter to confirm I had been a customer for 42 years and that a payment had been made from my account to a certain person ( copy bank statement I had provided them that they had previously sent to me )
ANSWER … “we don’t do that”
I explained it was vitally important to support a claim against that person who is refusing to repay .. ANSWR .. “ “sorry sir we don’t do that kind of thing”
42 years a customer and the RBS does NOT WANT TO KNOW!!
People please vote with your feet and make this disastrous Bank a thing of the past .. NO CUSTOMER PRESENCE
NO CUSTOMER CARE
NO COMMON SENSE
NO DISCRETION
IN SHORT .. NOT FIT FOR PURPOSE

I STRONGLY RECOMMEND THE NATIONWIDE BUILDING SOCIETY ..
They have PEOPLE TO TALK TO
CUSTOMER CARE
DISCRETION
AND MILLIONS UPON MILLIONS OF LOYAL CUSTOMERS
IM LEAVING THIS DISGRACEFUL EXCUSE OF AN ORGANISATION

Vote WITH YOUR FEET PEOPLE LEAVE THESE AMATEURS

Ps their customer complaints department “ The computer says…..you guessed NO!!
And standard format NO They might as well sent me a PFO TEXT
How are they still in BUSINESS ????
Inevitable take over / or collapse

Currently in Asia and RBS decided to halt a transaction I made to check if it was fraudulent
Can't speak to anyone online and when I tried to call I was put on hold (spent £4 before I gave up)
Told the online chat person (who can't deal with fraud) to just cancel it and I would use another back account of mine to make the payment
Tried then to move a sum to my other account - and account I regularly move money to and from and this has vanished into the ether - no email
Contacted them and apparently they have put a stop on this in case it's a fraud
So basically RBS are holding £3750 of my cash hostage!

The RBS is the best bank for Customer Service. I had reason to raise a concern and was assigned an investigator. They regularly emailed me personally and continued to refer my concerns to the correct departments, my investigator kept me informed of internal correspondence. I received honest apologies for letting me down which were genuine. Eventually, surprisingly, a technical expert was assigned to interview me on the telephone with my consent, so I could explain the problem and they also apologised, made honest comments about deficiencies. I was thanked for my help in identifying a weakness in the systems, and made to feel as if I was important in helping other customers. They never asked me how I could be compensated, but added a goodwill gesture to my account, which very much felt like a genuine gift for helping the bank! Everything about RBS’s pension, ISA’s, digital savings accounts is better than most other banks and I would recommend RBS to anyone.

PHO-0397689424

Dont get it for your business.
Platform is just appaling, settings - what settings - you can not make it personall and does not remember how you want to see it. Chatbot rubbish like all of them. Just waisiting time to try to see or comntrol any of the cards.

I was really impressed with the Shawlands branch of RBS during a busy lunch hour. The manager (I assume) stepped out to help customers in a long queue.

This quick action made a big difference, reducing wait times and improving the experience for everyone. It’s great to see staff stepping up when it really matters.

Well done to the team for their fantastic customer service

All I wanted to do was to speak to a human about a credit card transaction. But at the Royal Bank of Scotland this is made as difficult as possible. You are told by a robot to use the app, to go online, you have to give your various numbers multiple times. I also think the Robot is deaf as it constantly says "I'm sorry I didnt get that"

I'm obviously aware this is for them to not employ humans and save money but it makes for a dreadful customer experience. I love the fact that when the robot asks you why you are calling it constantly gets your answer wrong. I think this is just designed to raise your blood pressure and start you madly yelling at your phone. I'm pretty sure the Royal Bank of Scotland owns Gaviscon! RBT "Please state the reason for your call" Me "I'd like to query a payment" RBT "You'd like to close your account. Is that correct" Me "No. I'd like to query an account" RBT " You'd like to make a payment" Me (gritted teeth) "I'd like to query a payment " RBT "You'd like to run away to a desert Island? (Well not that but you get my point) Finally after 8 minutes of this getting every response wrong the Robot finally gave up and connected me with someone. Every Bank now does the same. Sad really. The final insult being their survey that asks how the human did! No survey about how bad the Robot did. Profits above everything. Ho hum.

Been using this bank for over ten years and I am very satisfied by the service.

Its ironic that a CEO was shot in USA for denial of service based on carefully crafted T&Cs whereas the marketing literature implies you are buying a peace of mind in case of a health issue or in my case a home emergency. The last 2 times I have called RBS they have used T&Cs to say that issue is not covered effectively rendering the policy useless - it doesn't do what it says on the tin and quite frankly it wouldn't be the first time the regulator finds another scam run by banks. In my case my central heating wasn't working bcos a valve stopped working but the guy came in and said my boiler is over 10 years old so he cant fix it - I did say boiler is working its the valve you need to replace but he used that excuse like a well used ploy to deny my claim. Then I had the same thing with a leaking shower - same excuse, leaking radiator, same excuse, leaking toilet - T&Cs - in other words the home emergency cover covers such a narrow band of emergencies that its effectively a money collection scheme/another denial of service scam. I pay £36 per month for a guy to come to my house (make me wait in all day) to turn up and turn the water main off. Even he was embarassed and said his job was hard but when his handheld computer says no (loss adjuster type person on the other end) he isn't allowed to fix the problem even if in my case especially for the toilet it was a 5 minute job. Stay away from RBS Black Account you're throwing your money away and at the point of claim will be denied service most likely. Your better off not paying RBS anything and just getting a plumber out when something needs sorting, less hassle and cheaper in the long term bcos those £36 quids add up..

RBS have lost a chunk of my house deposit money which has resulted in costing me several thousand pounds. Whilst I realise mistakes happen the fact that it’s impossible to find a customer service agent willing to help is inexcusable. The only agent I spoke to willing to help was only able to suggest that i had to complain via the app and there’s only been one automated response in a week. RBS are quick enough to hammer customers with charges but it seems like its different rule for them. A very, very disappointing experience

Terrible getting q new bank after Christmas terrible don't go with theses

I have been a personal customer since 1988. Had various accounts. Do not open a fixed term saver unless you want to be messed around and ignored. They don't want you to take the money out at the end of the term and do what they can to stop it. Cannot get through on the phone any more and the chatbot is hopeless. When you manage to get a response from X they refer you back to Cora, then you manage to get a response that does not answer your questions and then refer you to complaints. I opened a fixed term 1 year account on 131023 and they are refusing to release my funds until 061124. I have never received such awful service from a bank. Edit, 19/11. Still no resolution to this. I finally got my funds about 2 weeks late. I keep getting cut and paste emails telling me how sorry they are but not actually doing anything. Has to be the worst retail bank in the world. Not surprised to see Ms Rose heading it up !

They keep changing their layout & systems without making 100% sure it works before putting it out to the Public. Sadly it doesn't work& I have put a complaint to them because it is near impossible to talk to a Human Being. Their Robot Help is a total waste of time. Being a Bank which was saved with Public money you would think they would be Professional but they are not.

Was for many years pretty dreadful customer experience. Then they introduced the app which is great but alas have undone a lot of the good work by introducing an AI chat called Cara that like most these simply don’t work and obviously hasn’t been tested.

DragonPass as part of the premier account services (phone insurance,breakdown etc) a complete waste of money, stay well clear. DragonPass insist you pre book and don't want anything to do with you when a problem arises! There is no added value to having this any more, unless RBS change the company they are using. Rubbish Rubbish Rubbish!

Always an excellent service from telephone staff. I’ve been using RBS for over 40 years and have no complaints. I particularly like the app. It’s so quick and easy to use. There was a recent attempt at fraud on my account which was picked up immediately. I’ve have had dealings with well known High Street banks and the least said about them the better.

Shockingly bad bank. Don't ever think of signing up with this bank because they are just awful. Go with Virgin instead, at least they are not so reluctant to give you your money back. The RBS are just bad in every way.

bunch of clowns ...
closed all branch tell you that you can do all your banking online but of course they then have issues with their technology so you cant do your backing online useless.

Had an account with them for years branch always busy big queues.They then closed the branch so i transfered my account to another bank and for some reason a dirct debt was cancelled just before the switch.
It wasn't cancelled by me or the other party very strange also a standing order did not go through.
Wonder how that happened

This bank as let someone fraud my account tome after time again I reported this and begged for help amd they still haven't done anything about it and its my disability money that's been stolen .I was promised to be refunded at 9am 2 days ago and still nothing has been done to stop my account been robbed even though they are well aware of it .I'm going sue the back off them for this as its there fault aswel after been told so many times .joke rbs you need get this .sorted before I take you to court like you deserve to .which bank in this world allows this to carry on when the cusis begging for help as the money is been taken evey penny. Do not use these if you want a refund or help if your account gets frauded or anything like that because they allow it and I've lost thousands over 4 months due to this but if they ad put a stop on it back then when i reperted it it would of been alot lot less money taken .they wer good untill this .

I am losingg the will to live. On Thursday last week tried to switch my account to RBS. Spent ours jumping through the identification hoops which seems to be run by Fujitsu. After three and a half hours finally managed to jump through last hoop. Friday morning get email to say you can't have an account as we can't prove your identity. Four hours on a combination of the dreadful Cora system and the phone. Evntually got a helpful person who made fresh application over the phone. Today get email to upload photo of my Passport. Duly taken and upload passport, photo rejected, try again - rejected. Does this bank not realise that elderly people do not have all the whizzy tech things that take MI5 security photos. I have explained that I am housebound and their nearest branch is not accessible to me, with the exception of the person referred to above the people I have spoken to have been offhand and rude.