Royal Bank of Scotland レビュー 96

just avoid them.....terrible bank where you don't actually get to speak with anyone, only online text chats.....they take ages to respond, 3-4 minutes between each then when you take more than a couple of minutes they disconnect the chat.....I'm off elsewhere....

Definitely 0 stars we paid a charge off in 2018 and it’s taken till Feb 2024for it to be removed, can’t speak to or email the department in Chester who deals with this it’s taken the financial ombudsman to get involved to remove it. My mortgage payments went up by £700 a month and there was nothing I could do. As bad as all banks are these are definitely the worst.

First no call back for my elderly mother as promised. Then their new computer system not working properly so they couldn’t give a pin Number out. Then their power of attorney forms online are completely unwieldy. Don’t allow you to attach signatures or documents they ask for. Something relatively simple has taken nearly 5 months so far - and still no end is in sight. Utterly Hopeless and amateur company.

Allows a savings account to go overdrawn and then refers me to debt collection company. Cf post office it scandal?

Best managed company in the developed world.

used to be OK...but the implementation of a woefully bad 'assistant' on the App that just sends you round in circles and doesn't/can't resolve anything is awful.
The consequential withdrawal/reduction of phone assistants means that you can't speak to anyone (hours on the phone...queuing).
I'm cancelling all my accounts after nearly 30 years with them...they simply don't seem to care about their customers. I assume they're only interested in megabucks folk these days. a shame.

Although the open account process is kind of complicated, I still managed to do so and successfully open one. They even provide a translator service.

BEWARE! Your money isn’t safe with RBS. If you are ever the victim of a financial scam and are unfortunate enough to bank with RBS, don’t expect your bank to help you get your money back. In fact, RBS will hinder you. Other banks are refunding customers the amounts they have lost through the scam, sometimes with interest and sometimes even with an apology for the bank’s failure to spot the scam. This is because many banks honour their obligations to their customers. At the less honest end of the banking sector, RBS does not treat its customers fairly or equally, and instead discriminates against them. RBS will do whatever it can to wriggle out of its responsibilities under regulations such as the CRM Code, which requires banks to reimburse customers who have been scammed. RBS even has the cheek to try to blame customers who have been scammed by sophisticated frauds for not carrying out enough due diligence. Bear in mind that RBS’s reckless acquisition of ABN Amro (in its comical attempt to become the world's largest bank and which “proceeded without appropriate heed to the risks involved and with inadequate due diligence”, according to the FSA report, December 2011) ended up costing UK taxpayers more than £45.5 billion and nearly collapsed the global banking system. Given the shabby, unscrupulous way RBS treats its customers, it was clearly a grave mistake to waste all that public money to save this dishonest shambles of a bank. RBS is a cheap and nasty organisation and should have been allowed to slide into the gutter where it belongs. You’ve been warned!

Absolutely terrible bank with a terrible customer service who lie to its customers

If I could give this bank a minus score I would. I opened an executor account to deal with my fathers affairs after his death. Three weeks after taking the grant of probate into branch the account is still locked! I have spent hours in the phone and been promised daily that it will be unlocked. Another hour just spent in the phone and still waiting.

Edit: To be fair to RBS, when I did speak to them a couple of hours later, they sorted everything out very quickly and without any hassle. Upgraded to 4 stars

Trying to track a transferred ISA which hasn't appeared in my RBS ISA. Got through to someone via the app who had to transfer me to the ISA department. After hanging on for 30 minutes, listening to multiple rounds of Barber's Adagio for Strings, the music stopped and my call was cut off. I'm no closer to finding out where my money is.

Black Membership services are fraudulent
The Dragon pass does not work in uk Airport Lounges
Avoid paying the premium

Moved to RBS after appalling customer service from Nationwide.
We now have our current account, savings account and mortgage with them.
Everything is easy to set up, smooth and the mobile banking app is fantastic!
They even have extra little touches like reward points when you pay your bills from your current account, and a 'round up' service that helps with saving!

Thank you RBS!

Tried several times to open an ISA savings account. At one point I had clicked the submit button and it went to a page titled - Next Steps. However, at no point did it tell me whether my application had been received. I waited 24 hours to see if I got an email - nothing. I tried ringing the customer service number - couldn't get pst the - give us your account number page (which I had not received. I have just spent nearly two hours in an online chat - the only way to speak to someone - only to be told to ring the number that I had already tried.
If this is the extent of their customer service in trying to give them money, I hold no hopes of getting my money back if I did invest with them. Consequently, thanks but no thank RBS, I shall take my money elsewhere.
Oh, and to add insult to injury, their Give Feedback link on their website doesn't work either.
RBS if you are going to close all the branches and limit access to human beings, then for God's sake, make sure that your AI is up to it. I'll let you in on a secret - it isn't!

Terrible customer experience. App wont let me register for biometric and the technical team's only solution is to wait. Meanwhile cant make payments.
If you set up a new account expecting to be able to use it to make online payments you'll be disappointed.
Telephone staff are rude and unhelpful, asking if I understood how important security was - of course I do - other banks have proper systems and processes in place that allow customers to access their money.
After two weeks with this unfriendly and unhelpful of a bankI have started an online switch to another provider.Id suggest someone from RBS signs up to a challenger bank, like Kroo, Starling or Monzo and compare the customer journey. They work better and are nicer to deal with.

It has taken my wife and I three days to seit h to this bank. This required two visits to a local branch and although the staff were very friendly and have if their time had to conclude that the app and switching process are very user unfriendly. Still don't. Know if we have been successful and if anyone else suggest i just as Kora, their stupid chat it, I'll scream

If I could give minus to royal bank of Scotland. My Scottish power account paid into royal bank of Scotland. Royal bank of Scotland have not paid Scottish Power to deduct this monies of my bill . Then royal bank of Scotland told my bank I owe large debt they broken data protection act . It’s unbelievable in the way I been treated as ex forces struggling this RBS bank are awful bank no understanding cut me off the phone . This is a serious matter and be treated like a third class citizen .

WORST BANK OF SCOTLAND AND THE UK
Switched my account to get the 'perk' for the £200 switch - and boy do they make you work for it.... No account details provided for my new account, my bank card arrives - and no sort code or account number are printed onto it. I try to access my account online but I need my sort and account number. Contacted 'customer service' - awful chat function took me over an hour to get somebody to tell me I had to go to a bank branch. Travelled 22 miles to get there only to be told I then couldn't access my account in branch as I needed my account and sort code. Called their contact centre who finally agreed to send me a letter outlining my account details - waited 10 days for it to arrive. This allowed me to start paying into the account... I tried to access my online account but again needed a customer number - eventually another 10 day wait for my customer number to arrive by post.
Once in my account I made one payment transfer only to then be locked out - and my account disabled. Again back to contacting 'customer service' only to be told I needed to contact their fraud centre. Called and placed in a queue for nearly 4 hours! Finally somebody answered and directed me to attend a RBS branch and take with me the physical copies of the ID I had used to create my account initially. Still not got access to my account and now there's over £12k sat in there 'locked' absolutely awful service and will be leaving immediately once i get my money out.

Closed my account for no reason and forced to remove my funds from their bank. Froze my transactions without ability to reactivate. stay away

Royal Bank Of Useless!

Switched banks to RBS. Great you would think! Supplied a cash point card, supplied PIN number no problem, but failed to supply me with the most important thing! Bank Account Number & Sort Code (which is not on the cash point card), 10 Days later I still didn't know this. How can I use a bank account without this basic information, the card reader which finally arrived so I could find this information out myself came far to late. RBS was more interested in getting me to agree to an hour long phone call with them "as a welcome to RBS" Really! (I cancelled that). Why switch someones account & not provide them straight away with an account number? My advice, if you have 10 days of your life to waste & can put your life on hold, switch to RBS, if not avoid them. Cant wait to switch away from them to be honest, just wonder what issues that may hold in store for me? Lets wait & see.