Compactcarsandvans レビュー 

We purchased a BMW from Compact Cars on 25 March, and within days it became clear the vehicle had serious faults. What started as a simple battery issue turned into major repairs totalling around £1,700, with the car deemed unsafe to drive.

We contacted the dealer but were told there would be a three-week wait just for inspection, which wasn’t practical as we rely on the car daily. We had no choice but to carry out the repairs ourselves. The car had been in their possession for over a month before sale, so these issues should have been identified—especially as they claimed it had been serviced and had an MOT.

They refused to even look at photo evidence of the faults and repairs, and instead insisted on taking the car back for yet another attempt to fix it.
UPDATE: as of 6th of may we received Over £800 towards cost of the work after compact cars done nothing but mess my wife around told her it would take them two days rang in third days dean the after sales manager there is no after sales just lies after lies 2 days turn in to 6 days and then when he did respond he then passed the buck to the finance company who paid out less then 24hrs later.shocking company don’t go near that crossland either something definitely wrong with the wiring constantly required new lights when we had it for just over a year and the fuel economy on it is shocking crossland reg Cu67xrd stay well clear it will cost you a pretty penny light replacement and fuel! Dodgy cars and 100% dodgy company couldn’t give two sh*ts about the safety of there cars all they want is the money and your done for after that! Very good at sales if you want learn how to fleece someone these are the guys who do it best

​While the initial car buying process was smooth, the after-sales support has been a major letdown. The warranty and care package pitched at the point of sale do not match the reality. I’ve been promised multiple callbacks regarding ongoing issues, yet I’ve received no communication.
​When trying to book a repair, I was told to leave the car indefinitely with no estimated timeframe. As a working family with only one vehicle for school runs and work, "we'll let you know when it's ready" isn't a viable solution. The lack of empathy for the customer’s logistics is disappointing.

Bought my car from Luis. He was very polite and helpful. As a woman on my own I am not very comfortable in car garages, but he was great, putting me at ease, showing me a selection of cars and not pressuring me to buy at all. I got a car and part exchange on my old car at a price I was happy with. Very happy with his service, and the other salesman that assisted me on pick up day.

Excellent service! Made buying a car an absolute pleasure that was stress free.

Customer service and attention to detail was top-tier. I highly recommend this company.

a big thank you to luis for helping me buy my Kia, very helpful and overall top bloke can’t fault him, will definitely buy my next car from you guys in the future 👌🏼👍🏻

Bought a Ford Focus in February with no service record.Company says they serviced the car. Just paid out £350 for a major service, where I was told nothing had been changed. On top, have another bill for £700 for repairs to bushes and seals.( Should have been picked up in MOT)Also nearly £500 because the Air Con does not work at all.
Not bad for a car that had been apperently had been Mot'd and serviced and only driven 1,500 miles since I bought it.. Tried to contact company twice, went to answer machine, left details but no return call.
Issue has now been put in the hands of Trading Standards

Visited this business, after looking elsewhere and found they had several models of the car we were looking for. Dean was very nice and not at all pushy.
Prices were good and they put a brand new MOT on the car purchased.
I’d highly recommend them.

Bought my car from Compact just over a year ago so fair to say I've given it a good run before reviewing. Car is excellent with no issues at all. Compact put a new MOT on the car before I picked it up and changed the timing belt. Just passed it's first MOT since I bought it and only needed a tire. Service when choosing and collecting the car was superb

Excellent selection of cars and vans, highly recommend!!!

Been getting cars from this garage for a few years now. Brilliant guys. Just got a new car with Dean, he was very informative, professional and friendly! And made my decision and the transition over to a new car so easy! Wouldn’t go anywhere else! Fab company!

Excellent service from the start. I’ve bought my last 3 cars from compact spanning 10 years and every time I’ve experienced nothing but honest professionalism and care to detail.

Made car purchase easy and quick

Thorough and reliable!

Luis was great 👍

Easy transaction and dean was super helpful

Bought a focus from them in August 2024. Explained how I had been let down by previous garage and needed reliable car. Told they would never treat me like the other garage. Talked the talk. Then drove focus away and within 5 minutes an engine light came on. Phoned garage in the morning and told to take it in. Fixed a sensor and upon collecting it was told to keep an eye on it as often the 2nd sensor can go as well. Half way to folly farm with kids same thing happened and loss of power. They advised me to drive home slowly as the breakdown cover they provide for free wouldn't get me or kids home. Back to garage and 2nd sensor fixed.
Drove to west midlands and clutch started slipping and had smell of burning rubber. Before returning to garage I cleared car out and noticed the door seal was falling off and had been taped on. Then realised this was the issue with all the door seals. Was told they weren't the ones to do that but didn't like it when I said if that was the case the car could not possibly have been checked over properly before sale.
Finance was eventually cleared but took numerous calls from me.
Customer service is non existent as soon as there is a problem with the car. Car now back up for sale. Let's hope they have fixed all issues with it. Be careful if buying the blue focus. BG66WKZ.

Luis was friendly, helpful and knowledgeable. I would definitely advise anyone to come here.

We had a great experience here from start to finish. Luis greeted us when we arrived onsite and was very welcoming and friendly. He pointed us in the right direction for what we wanted and let us browse at our own pace with no pressure, but was able to answer any questions we had! Once we'd decided on our car he was extremely helpful in talking us through the next steps and detailing exactly what was going to be done to the car in prep. We ended up having to delay pick up but they were extremely accomodating with great communication through WhatsApp. I'd highly recommend buying a car from here due to the exceptional customer service experienced, feeling like they went above and beyond what I was expecting, through out the whole process, as well as our car being prepared to a very high standard for us for collection. Thank you Luis!

Lisa was fantastic, he was very proactive in getting the car to the sales garage from their sister company, sale was lovely and smooth, fantastic experience all round! 5*. Highly reccomend.

Luis was an absolute pleasure to deal with from start to finish. They didn't actually have the vehicle listed that we really wanted, but just by having a conversation, we ascertained that they had just taken delivery of a vehicle that matched our requirements. As such we actually saw the vehicle at its worst prior to it being sorted for collection. The vehicle was presented very well on collection day and Luis continued his fantastic customer service. 5* I would recommend.

Dean was great, very helpful and able to answer any question I asked of him.