Co-op Insurance ロゎ
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Co-op Insurance レビュヌ 

4,656
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TrustScore 5段階評䟡の4.5

4.4

保険䌚瀟
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Couldn’t do it on line - triesd the phone but the robot woman couldn’t understand the word yes , Then I waited 15 mins to get answered without any indication of how long the wait would be - really p... もっず芋る

5぀星のうち5の評䟡

Elaine was totally brilliant on the phone. I am not confident about getting quotes online without talking to someone and she was so patient with all my queries and helping me to update my quote. All... もっず芋る

5぀星のうち5の評䟡

My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... もっず芋る

5぀星のうち5の評䟡

From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... もっず芋る

䌁業が回答したした

䌁業情報

  1. 保険䌚瀟
  2. ・
  3. ペット保険䌚瀟
  4. 自動車保険代理店
  5. 䜏宅保険代理店
  6. 生呜保険代理店
  7. 旅行保険䌚瀟

Co-op Insurance に぀いお

圓該䌁業による蚘述

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

4656件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.4

すべおのレビュヌ

(4,656)

過去12か月のレビュヌ数: 1,145件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち4の評䟡

Very good but I would really like to


Very good but I would really like to receive a hard copy of the policy if possible, please.

2026幎8月2日
Co-op Insurance ロゎ

Co-op Insurance からの回答

Good afternoon, Mr Baldwin

Thank you for taking the time to leave us your review.

I am very happy to hear that the process to purchase your travel insurance was very good.

I have arranged for a set of document to be sent to you by post. The documents take between 5-7 working days to be received but we accept no liability for documents that are lost or delayed in the post. The system will also automatically send you a set of documents by email also.

I hope that you have a fantastic time on your travels and thank you for choosing Co-op for your travel insurance.

Kind regards
Karen
Co-op Insurance Team

5぀星のうち1の評䟡

AVOID AT ALL COST!

May “26 and made a claim. Got a filthy curtesy car from the repairers and since then have had no communication from Coop. I made an enquiry about my claim back in June and was informed that investigations was ongoing. I again made contact today and have so far spent90 minutes being passed through various departments which requires me to answer security questions each time. Up to this point I have been on the phone for 90 minutes and they suddenly ended the call.

2026幎10月16日
自発的なレビュヌ
Co-op Insurance ロゎ

Co-op Insurance からの回答

Good morning Angela

Thank you for sharing your feedback. We’re very sorry to hear about the problems you’ve had with your claim and apologise if you've had little communication regarding this. We understand how frustrating this must be, and we would like to look into this urgently. We have requested some details from you so that we can locate your file. Please respond to us with this information as this will allow us to locate your policy and ensure your concerns are referred to the appropriate team.

Kind regards

Aysha

5぀星のうち5の評䟡

Efficient and compassionate

Though the website/claiming online is a bit clunky and could be improved we are very satisfied with the insurance and handling of ongoing claims which has been very efficient, timely and fuss-free. Cancellation due to the sad passing of our dog was handled smoothly and with compassion.

2026幎10月4日
自発的なレビュヌ
Co-op Insurance ロゎ

Co-op Insurance からの回答

Good morning
We are sorry to hear of your sad loss.
Thank you for taking the time to leave us such a positive review!
Kind regards
Jemma
The Co-op Pet Team 🐟

5぀星のうち5の評䟡

Explained everything about policy from


Explained everything about policy from changing to different firm to what’s included in policy

2026幎10月13日
自発的なレビュヌ
Co-op Insurance ロゎ

Co-op Insurance からの回答

Hi Brian

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring with us.

Kind regards
Leanne

5぀星のうち5の評䟡

A good experience and website to navigate, choice of policy options, competitively priced. Will use again for future trips.

Found the Co-Op travel insurance site easy to navigate, all questions were easy to respond to and answer, choice of policy options, and reasonably priced . Very happy with over experience, and a very positive experience. Would recommend and definitely use again for future trips.

2026幎10月10日
5぀星のうち5の評䟡

I have been with the co op insurance 


I have been with the co op home insurance for over 40 years. It is still cheaper than other companies.

2026幎10月12日
自発的なレビュヌ
Co-op Insurance ロゎ

Co-op Insurance からの回答

Hi Cleo

Thanks for taking the time to leave us a 5 star review! We're pleased to hear the price quoted was competitive. Thanks for your positive feedback.

Leanne

5぀星のうち5の評䟡

Scott was very efficient and explained


Scott was very efficient and explained everything very well , made it a very pleasant experience

2026幎10月12日
自発的なレビュヌ
Co-op Insurance ロゎ

Co-op Insurance からの回答

Hi Pat

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by Scott.

Kind regards
Leanne

5぀星のうち3の評䟡

It was easy to get my insurance but one


It was easy to get my insurance but one problem I couldn’t print my documents it just wouldn’t accept my password which is was right. I did phone up and spoke to a friendly man who is sending the documents out by post

2026幎10月1日
Co-op Insurance ロゎ

Co-op Insurance からの回答

Good afternoon Louise,

Thank you for taking the time to share your feedback with us. I am sorry to hear that you experienced difficulties accessing your policy documents.

I have resent the documents to you, and they should arrive within the next 20 minutes. To open them, please use your postcode as the password, entered in lowercase and without any spaces.

In the meantime, provided you have your policy number and our 24-hour emergency assistance telephone number, you will have the key information required should you need support whilst travelling. Our team will be available to assist you whenever required.

I apologise for any inconvenience this may have caused. If there is anything further we can help you with, please do not hesitate to contact us again.

Kind regards,
Reece
Co-op Travel Insurance

5぀星のうち5の評䟡

We have been using the Coop travel for three years

We have been using the Coop travel insurance for a few years and can honestly say they are the most competitive especially good for us as elderly customers, The service team on the telephone are extremely helpful. I had a health problem which a lovely young man called Luke who assisted me to get insurance today as I was travelling in two days it was such a relief and I am so very grateful.

2026幎10月10日
自発的なレビュヌ

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