This was my first time ordering from Cosy Owl, a variety of fragrance oils, candle making kits, lids and wax dyes. Although being told that the order would arrive much later due to catching up after X... ãã£ãšèŠã
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Ware wie beschrieben, Lieferung etwas verspÀtet, aber noch in Ordnung. Der fehlende Stern liegt daran, dass im Verkaufspreis nicht deutlich gemacht wurde, dass zu einer Lieferung von rund 15 EUR noch... ãã£ãšèŠã
If the review were for scent alone, it would be 5 out of 5 with ease. Fantastic strong and popular scents. Pricier than some other suppliers but fragrance load lower so effectively not much more... ãã£ãšèŠã
I started my wax melt business over a year & a half ago after trying different suppliers I can honestly say Cosy owl is the best !!!! A range of scents to purchase, there delivery time is always spot... ãã£ãšèŠã
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Cosy Owl : - Candle Wax Candle Dyes Fragrance Oils Candle Making Kits Candle Wicks Reed Diffusers Candle Containers Candle Making Extras Candle Making Supplies, Homecraft, Hobbycraft
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Albert Road 20-28, CM7 3JQ, Braintree, è±åœ
- cosyowl.com
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More than expected
Not used it yet, but was surprised to find not one candle container, but three!
Quality wax and fragrances
Youâre the best!
Your perfume oils are just wonderful. My home smells amazing always.
Donât expect too much engagement fromâŠ
Donât expect too much engagement from customer services! I wrote a message to them using their own âcontact usâ form on the website but weeks later I have had no response. I tried asking questions via their product review system but days later the reviews are still awaiting approval so clearly have not been read!
The products themselves are fine. Itâs just a shame such poor attention to customer satisfaction lets them down so badly
Quality product and reasonably priced
Speedy service and quality product
I have been ordering from Cosy owlâŠ
I have been ordering from Cosy owl ingredients for our candle making business.
They have always been very professional. Great products and great customer service!
Cosy Owl hat komplett enttÀuscht
Cosy Owl hat komplett enttÀuscht: Die Lieferung hat sich völlig grundlos in die LÀnge gezogen und die QualitÀt der Ware ist miserabel. Statt des angeblich hochwertigen Ãls kam eine FlÃŒssigkeit, die eher wie Seifenwasser aussieht. Der Duft, der als âDupeâ bekannter Parfums beschrieben wird, hat absolut nichts damit zu tun und riecht nicht einmal ansatzweise Àhnlich.
ZusÀtzlicher Betrug: Es steht nirgends, dass man neben den internationalen Versandkosten auch noch extra fÃŒr die Lieferung innerhalb Deutschlands zahlen muss. Am Ende musste ich dem DHL-Kurier weitere 38 Euro bezahlen. So viel Geld fÃŒr eine Flasche Seifenwasser zu verlangen ist absurd. Keine Empfehlung â reiner Betrug.
Keine Antworten und bezahlte Leistung wird nicht erbracht!
Ich habe am 2. November eine Bestellung bei Cosy Owl aufgegeben und zusÀtzlich den Expressversand fÃŒr ÃŒber 18⬠gewÀhlt, da ich die Ware dringend benötigte. Leider wurde das Paket erst am 13. November zugestellt. Die Verzögerung lag nicht an DHL, sondern daran, dass Cosy Owl das Paket erst am 10. November an DHL ÃŒbergeben hat â also ganze acht Tage nach Bestelleingang, trotz bezahltem Expressversand.
Besonders enttÀuschend war, dass mehrere Anfragen per E-Mail und Ìber Instagram komplett unbeantwortet geblieben sind. Ein solch schlechter Kundenservice ist fÌr mich nicht akzeptabel.
Ich werde hier nicht erneut bestellen und kann den Shop aufgrund meiner Erfahrung nicht weiterempfehlen.
ACHTUNG: Hohe Einfuhr- und ZollgebÃŒhren on top
Leider wird im Bestellprozess kein einziges Mal auf zusÀtzliche Einfuhr- und ZollgebÌhren hingewiesen.
Wir haben fÃŒr unsere 15â¬-Bestellung sodann 6⬠Versand und knapp 20⬠ZollgebÃŒhren gezahlt. Nie wieder.
Zur Ware selbst kann ich noch nichts sagen.
Highly recommend..
Highly recommend... wide variety of fragrance oils... something for everyone
Great quality products at a reasonableâŠ
Great quality products at a reasonable price
Coat Owl have amazing customer serviceâŠ
Coat Owl have amazing customer service and itâs very much appreciated! There was an issue with my order which led to a delay, but they handled it so well I had to leave this review. Iâve used Cosy Owl for a few years now and will continue because of this experience! Thanks again!
First time ordering
First time ordering. 2 of the 4 scents didnât quite smell as I expected, the other two were nice. I called up to arrange a return and it was actioned quickly and politely. Their customer service is top notch, very friendly and knowledgeable. I was assisted by Carolyn and she had a lovely manner, thank you.
I recently had an issue with an orderâŠ
I recently had an issue with an order which did not arrive. I emailed Cosy Owl and received a reply within 3/4 hours. The issue was clearly with Royal Mail who had accepted the delivery but then 'lost it in transit'. Cosy Owl resolved my issue quickly. Several emails were exchanged with replies being received within hours each time. Having been concerned by other reviews regarding their customer service I could not have been more impressed by my experience.
The company is definitely still very much 'alive and kicking' - there is a notice on their website top state that due to the volume of orders being received there is a delay in dispatch times however I was pleasantly surprised by the speed that my order and enquiry was processed.
Ware wie beschrieben
Ware wie beschrieben, Lieferung etwas verspÀtet, aber noch in Ordnung. Der fehlende Stern liegt daran, dass im Verkaufspreis nicht deutlich gemacht wurde, dass zu einer Lieferung von rund 15 EUR noch rund 9 EUR Zoll und GebÃŒhren hinzukommen, weil aus UK (leider selbstgewÀhlt auÃerhalb der EU) geliefert wird. Das muss man wissen und ÃŒberlegen, ob man das in Kauf nimmt - zusammen mit der Tatsache, dass die GebÃŒhren bei der Ãbergabe durch den Versanddienstleister in bar zu begleichen sind.
The team is very friendly
The team is very friendly, they package the products well for delivery.
My first time ordering and i was veryâŠ
My first time ordering and i was very impressed. Order arrived in a matter of days.
Scam company takes money no goods
Placed an order and money went from account, but after one week on next day delivery, order still remains as "processing". Have emaied company 6 times, no response. Have continuously tried to call on phone, but there is no reply, from any number.
DO NOT PLACE AN ORDER WITH THIS COMPANY AS THEY APPEAR NOT TO BE IN BUSINESS ANY LONGER!!((
ATTENTION
ATTENTION ! A FUIR A chaque commande il y a un problÚme, ils n'ont pas de stock donc vous feront patienter longtemps avant de vous envoyer la commande. Ils disent que la commande est envoyée mais ce n'est pas vrai pour vous faire patienter. Je n'ai eu que des soucis. Je viens de passer commande pour + de 600 â¬, cela fait 5 semaines et toujours rien ! ils disent avoir envoyer la marchandises mais ne veulent pas me donner de numéro de suivi. NE COMMANDEZ PAS CHEZ EUX
5 days to dispatch no tracking providedâŠ
5 days to dispatch no tracking provided no email sent to say it's on way . Still waiting 8 days later
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